I've been a customer of Totally Tomatoes since they were in the SE US. I have always been in awe of the number of varieties that they carry.
The seeds I receive from TT are always great when it comes to germination. I sometimes will have a few seedlings that show damage on the cotyledons from mechanical damage to the seed when it was picked, but it's rare. They always grow into nice, healthy plants with no disease.
Where the issue comes in is that it seems that over the years we get more and more oddball plants popping up. For example, if I buy a packet of beefsteak, I may not have all beefsteak plants. I may also have a yellow cherry or a purple paste tomato that seems to have mixed in with it to. This year, I had Glacier Tomatoes that I bought. I planted 20 plants, but 8 of them produced small yellow cherry tomatoes that were about the size of my thumbnail. I did grow other varieties of tomatoes in my garden, but none of the other varieties were were yellow or orange, so it is not possible that they got mixed. I was told that I was the only one to have called in with this problem and was given the third degree on possible not labelling my plants correctly. Again, have never grown a tomato like this one, this year or in the past. Hmmm, I hope my packet was the only one like this, and I hope that in the past my 'oddities' that popped up were unique to my garden. Seems a little odd though.
I will be careful in all my future purchases from TT. While they have great growing, healthy plants, I need to have a place that also comes through on having the correct variety.
On Apr 25, 2013, mtgibson College Station, TX wrote:
As others have said the plants arrive in miserable condition. They should be ok tho, but for one or two. The packaging is the problem and I am surprised that they use these boxes. I used to buy and sell african violets, Even a hobbyist can ship plants better than this. You could simply roll them in a newspaper tube and pack with paper, and they would arrive in better condition. These are packed in a box that says it is designed for plants, but it seems that it causes the bulk of the damage to the stems. The pots are also not wrapped so soil is everywhere. Pretty sloppy actually. Just a little protection around the plants would do wonders.
The seeds are started in soil plugs and are well rooted. They ship four plugs per small plastic container. This is nice so you dont have to worry with separating roots and damaging them.
I ordered three grafted plants. The grafted tomatoes look ok (the same as the others - beaten up). The eggplant is near death and I may have to call the time soon.
Overall my seedlings grown without heat or more than window light (for only about four hours a day) are in as good or better condition. We'll have to see how they bear out in the season in comparison.
I did get some good varieties so hopefully they will produce.
I have ordered seeds from them for more years than I can remember. I've always been extremely happy with their selection and quality. My complaint now, is that last winter I ordered some Piquin seeds ( along with about 40 other varieties of pepper and tomatoes). They are now producing fruit and the fruit is NOT a Piquin but a Chiltepin (the company sells both). I wrote to tell them that there must have been a mix up with the seeds. Not a single response. I would think they would have at least written to apologize for the mix up. I will continue to shop with them, but I am not happy with their customer service.
Posted on January 5, 2011, updated April 26, 2011
My order arrived very quickly. The seeds were packed very nicely, and I got two free seed packets. I will order from Totally Tomatoes again. Excellent customer service, too.
On April 26th, 2011, sugarpine changed the rating from positive to neutral and added the following:
I had some problems with germination. About half the seeds germinated after a month and a half; I am planting new seeds now.
I have been ordering from Totally Tomatoes for the last four years. I have always been impressed with the selection of tomatoes and peppers they carry -- if only I could plant each one!
I've had some problems with germination from other company's seeds in the past (see my other posts) and said company was rather shady with their response. Of the items I ordered, the Gold Nugget was labeled with a special tag denoting that the germination rate was below their company standards but above the federal standards and overfilled to make up for it. I'm really impressed. It's nice to see a company that is honest with their germination rates and are willing to go the extra step to make sure their customers are happy.
I highly recommend Totally Tomatoes to my friends and family and I highly recommend them to you.
Note from the Garden Watchdog editors:
It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, along with the rating from "Bevgar" originally positive, were changed from positive to neutral so that they would not affect the overall rating given by customers.
On May 25, 2010, bevgar Ithaca, NY (Zone 5a) wrote:
My husband and I have ordered from Totally Tomatoes for many years and were especially impressed with the seed we received this year. We ordered 21 different varieties of tomatoes and 15 varieties of peppers. All of our varieties had germination rates of 95% or higher. Nice to see such good seed.
Note from the Garden Watchdog editors:
It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, along with the rating from "Summerwynde" originally positive, were changed from positive to neutral so that they would not affect the overall rating given by customers.
i have ordered seeds and other items from this company before, the seeds do germinate well. However this order, which i just received today, was an order I placed on 3/5/09, today is 3/23/09. I feel that paying nearly 5.00 for shipping an $8.50 order (for an envelope with 5 seed packets) that the order should have at least been sent first class mail, not pony express.
Plenty of other seed companies to order from.
On March 27th, 2009, plantgnome added the following:
My rating hasn't changed because this weekend I went to start my cucumber seeds indoors and went to read the packet for directions and it has directions for peppers and tomatoes like all the other packets. :(
Different vegetable packets should have the correct info on them. On Mar 23, 2009, Totally Tomatoes responded with:
"On Mar 30, 2009 7:47 AM, Totally Tomatoes responded with:
Thank you for pointing this error out to us. We did find the cucumber that was printed incorrectly. It has now been fixed. Sorry for the printing error anyone that got that packet."
On Jun 1, 2008, cacolos Auburn Hills, MI (Zone 6a) wrote:
I normaly order seeds, but with not having my seed starting area ready yet. I order plants, there were so small and died , I emailed them a few days ago and I have not heard back yet. I will make sure to only order seeds from now on , or order plants and baby them till planting time..I hope to have better luck next time.
On Apr 3, 2008, newgardener32 Schaumburg, IL wrote:
Placed my order on Feb 10th I got my seeds but not my garlic. they shipped my garlic on March 20 because of my zone. That is fine but they charged my credit card the full amount. So they had my money for 6 weeks without shipping product. When I called to ask why they did that I was told "that is what we do". I do not like to give my money to a company that does not ship product until 6 wks later. Because of that I do not think i would order from them again. Seeds of Charge charged my credit card as they shipped out product which was 7 weeks later. they did not charge me in one lump sum.
A few years ago a friend and I ordered tomato plants from this company. They arrived in May; and both of us couldn't believe the condition of the plants - they looked like stubs. None survived.
This year I ordered tomato plants from them again. I thought over the years, they must have improved and my greenhouse was full. The plants came in May (I requested earlier delivery) and, again, not one remotely green leaf on the plants. I tried; none survived.
I am giving this company a neutral rating because when I called about the problem, they were very nice and told me I would see the credit on my statement; I did. Very prompt service in this respect.
I have bought seeds from them for several years. All with good results. The seeds have all had high germination rates. Fast service and a great staff to answer questions. Have never had any trouble so can't comment on the help you would receive if you did. One of the best I've found.
On March 17th, 2007, elkwc36 added the following:
Another good experience with them. The order took about ten days but to be expected during this time of year. I don't expect items in 3 days this time of year. It is the busy time. Items were all there and well packed as usual. On May 8th, 2009, elkwc36 changed the rating from positive to neutral and added the following:
I have ordered many years from TT with great results. I wonder what has changed? This year I placed an order for seeds in Dec.. The first part of the order was received in reasonable time. Then another shipment came several weeks later with all but one of the items I had ordered. Finally in April after I had already planted all my seeds and removed the one I hadn't received they sent seeds for a different variety from what i had ordered. I grow mainly their Goliath varieties as they seem to do well here in my climate. Not only were the seeds several months late but also no a variety that I know to do well here. I have seeds for over 400 varieties so don't need a non performer taking up space. I called them and they did give me a refund. I feel I should of been notified before it got so late. To say the least very inconsiderate of a past faithful customer.
Have used Totally tomatoes for seeds many times with satisfaction. This year, ordered seeds and plants, before Christmas. Seeds = ok. Plants came late in April and had been dislodged from their airtight box. Only 4 of 16 have survived. E-mailed T.Tomatoes and have heard nothing
On June 2nd, 2005, fcusna75 changed the rating from negative to neutral and added the following:
Totally Tomatoes has responded quickley and courteously to my "issues" by refunding a check for my order once they received my comments through "watchdog". Thanks for being a great vehicle for both parties. I am changing my rating from negative and anticipate positive things for next year.On May 18, 2005, Totally Tomatoes responded with:
On May 20, 2005 3:27 PM, Totally Tomatoes added:
I emailed you Wed the 18th in the afternoon. Please contact us. We will replace your plants or refund your money. We are sorry the plants did not survive the trip. our toll free number is 800-345-5977 or email email@example.com
On Apr 20, 2004, berrygirl Braselton, GA (Zone 7b) wrote:
I just got my order of 8 Brandywine Tomato plants. The mailman left them in my very hot mailbox yesterday b/c there was no live plants sticker on the box!!!!!
I am also very disappointed at the size of the plants. The box thet came in was the size that an order of checks would come in!!!!!
The plants look pathetic right now. I'm gonna repot them and water a few days to see if they live and then I'll set them out. I am contacting the Co. ASAP!
I will adjust this rating according to how the plants do.
On April 30th, 2004, berrygirl changed the rating from negative to neutral and added the following:
I rec'd my replacement order today of the 8 Brandywine Tomato plants.
They appear to be in good condition.
I had asked several times that a live plants label be put on the box so they wouldn't be left in my mailbox. After assurances from the Co that they would, THERE WAS NO LABEL ON THE BOX!!!!!!!
I found 2 different pieces of paper inside the box requesting this but whoever packed them either can't or didn't read these notes!!!!
I am changing my rating to neutral b/c I did get my plants in a timely fashion but no still no sticker.
My mail carrier brought them to my door b/c he saw the TT label on the box and he did not want a repeat of what happened last time.
I will keep you all updated on the progress of the plants.
Overall, this was a neutral-to-negative experience.
I was happy to see TTs' variety packs of plants, a few each of a variety of tomato and/or pepper plants; working out to about $1 per plant. I ordered a variety pack of peppers and another of tomatoes.
They arrived in a very small box. They're small (plugs), but I expected that. But some of them were almost dead. I planted and watered them ASAP; haven't fertilized yet. I lost all the plants for a few specific varieties, but none of the others. I guess about a 20% mortality rate overall.
The remainder have finally started to perk up, and I think they will survive.
I haven't called TTs yet to see how/if customer service will do anything about the DOA plants.
So I'll think twice before ordering from here again.
My company is listed as well among others here and supplies hard to find Heirloom bedding plants as well as seeds and supplies. We at times must order from other companies and competitors for certain varieties we cannot find elsewhere.
We ordered this past season a large quantity of a couple varieties as well as 17 other varieties for our sample gardens we show for our local market growers to test for future consideration. Please note our family has propogated bedding plants for the past 41 years and have been in the cut flower and nursery business since 1898. Of these vareties we hade only 47 of 200 trays germinate of their Pepper Seeds alone! Never have had a problem like this before! I called only to indicate the problem to them that they had a poor germination rate on indicated varieties and would like to try these again but was worried of the same response in germination. Talk about getting the run-around! They indicated off the bat there were no refunds and we must be doing something wrong with our growing practices. I've never been so insulted in my life! I never did ask for a refund and only indicated the problem we were having. This leads me to believe this is recurring for them to jump up and defend themeselves and attack back like they did. All I can say is buyer beware and hope your seed is fresh and viable!
Have had a bad experience with this company this year. Sent my order by Express Mail so that they would get it the next day, or at the latest the day after. That was 2/26/2002. The Post Master here in tracking my order tells me it was delivered their post office box and they were notified it was there on 2/28/2002. They were notified again on 3/1/2002. It was 3/7/2002 before they picked up their mail, and thus received my order!!!! I had also sent $5.00 extra for them to send my order back by Priority Mail. So far, to this date, I have not received my order. Today is 3/10/2002. I am hoping I will receive it tomorrow 3/11/2002. It did me absolutely no good to send it by Express Mail. And so far no good to send the extra $5.00. I am not impressed with the way this company has handled my order.
On Nov 29, 2001, melody Benton, KY (Zone 7a) wrote:
This is a company to be leary of. I have dealt with them a couple of times and both times,there was a delay in shipping of my order. The prices are reasonable,but I have heard reports of poor quality seed from them. I have had success with all of their seed that I bought,but there are quite a few reports that I've read to beware of them. I have since quit ordering from them.