Comments regarding The Growers Exchange (aka The Grower's Exchange)Click here to return to The Growers Exchange (aka The Grower's Exchange)'s listing.
|On Dec 5, 2012, kmdubow Kennett Square,
United States wrote:
I ordered a potted herb kit as a gift for my sister in law to grow herbs with her son. She told me he was thrilled when he opened the box to see something LIVING inside! She was equally as excited to get a gift that can turn into a teaching experience. The site is easy to use and offers many tips for growing. Plus, the order shipped out the very next day! I will be ordering again!
|On May 13, 2012, katharinehayes wrote:
I received the Potted Herb Kit last week from the Growers Exchange. In perfect time for lots of summer recipes. Growers Exchange did a great job packaging both the pots as well as the plants to make sure they were well protected during shipping. Everything was easy to put together and the herbs were easy to transplant to the pots. They were healthy plants upon arrival in the mail. The Growers Exchange also did an excellent job providing great directions on transplanting, phone numbers to call in the event of damage during transport and also recipes for the herbs I received! I am very impressed by the Growers Exchange and will definitely use them in the future.
On May 13, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On May 16, 2012 10:55 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
Thank you for the kind feedback regarding our Kitchen Herb Planter! (http://www.thegrowers-exchange.com/Kitchen_Herb_Planter_p/he...)
|On May 12, 2012, thammond Dunstable, MA wrote:
Placed an order May 1, 2012. I had no contact from the company once I placed my order until I emailed them. Since I received my plant orders from other vendors that I ordered on the same day as this order, I emailed them on May 7th to find out the status of the order. I received a response that stated "Hello: We are just beginning to ship to your Zone. The weather has been a bit unreliable, and we need to make sure that they can ship safely.Thanks for your patience! Customer Support The Growers Exchange 888-829-6201" I thought that rather strange since other vendors had shipped my orders that were placed on the same day as this one, and I received them without issue.
On May 12, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On May 16, 2012 10:48 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
We truly appreciate your business and your comment about our healthy herbs. We are glad you were happy with the end result. I do apologize for any misunderstanding regarding our shipping process, and we'll work on being more accurate and responsive. Thank you for your patience and honest feedback."
|On Apr 16, 2012, Aeyla Lake City, FL wrote:
Posted on April 9, 2012, updated April 16, 2012
On April 9th, 2012, Aeyla changed the rating from positive to neutral and added the following:
I had three of the 9 plants I order not make it. When I emailed them for replacements, I was told that I needed to send them pictures of the plants. This made me feel like they were accusing me of lying about them dying. I followed their instructions but the three just did not make it thru transplant shock. They were in the perfect place in the garden (two in pots) but they were not strong enough to make through the deliver and transplant. I told them not to bother with the replacements because I was offended & would not be doing business with them again. This is their reponse.
No offense intended; we've been growing and selling for over 30 years. When we have an issue, we consider it a problem to be solved. The only way we can address problems is to know exactly what we are dealing with - and the photos are our best instrument for problem solving.
You should be happy that you are working with qualified growers who only want to keep getting better.
I can offer no apology - our policy is crystal clear and we stand by it. It is not intended to offend customers, it's a means by which we assess issues.
We are sorry to loose you as a customer.
So no apology because their policy is crystal clear. Only stupid people like me would be offended by their wonderfullness LOL Ok sorry but they are just a little to full of themselves. The other plants are doing fine and I have no problems with them. I only have problems with the attitude of the company. So this inexperienced (25 yrs is not enough I guess) gardener will shop elsewhere.
On April 9th, 2012, Aeyla added the following:
Oh and as you see below when I had a favorable post they were so willing to replace the plant that got smashed (this was one that did not make it)
On April 16th, 2012, Aeyla changed the rating from neutral to negative and added the following:
Ok so I have again been called out as in the wrong, and this wonderful company the best of the best. Sorry guys look at the NEW negative comment above mine. You did the same to this person.
All I can say to anyone buying from them. I think they have Quality plants and if you are willing to jump through hoops if anything goes wrong order from them.
On Apr 16, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Mar 27, 2012 7:24 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
Thanks so much for the kind feedback! We've worked really hard to develop shipping methods that would not only be sustainable, but would allow our plants to arrive in the best condition! We take the utmost care in packing our plants, because we certainly don't want you to receive something that we wouldn't plant in our own garden. Please contact us immediately if you see that the plant you mentioned has not perked up, and we will be happy to resolve things for you. Thanks again and have a great spring!
On Apr 10, 2012 8:44 AM, The Growers Exchange (aka The Grower's Exchange) added:
As I stated, there was no offense intended. The only intention is to make sure that we solve problems in order to get better at what we do. Requesting a photo of the plants in question allows us to review and assess. It's a vital part of our problem solving process and that is stated on all of our materials as well. The response that we received upon requesting the photographs:
On Apr 10, 2012 8:51 AM, The Growers Exchange (aka The Grower's Exchange) added:
We are not in the business of offending customers nor do we want to loose customers. However, we do want our customers to understand our policies and procedures and that is why we require our customers to read and accept our polices prior to check out. An overused but very appropriate term is 'transparency' - as long as we are open and honest with our customers, and as long as we feel that our policies are appropriate and fair, then we will continue to build on a business that has been growing and selling plants for over a quarter of a century. We are very sorry to loose business, but again, we cannot apologize for our stated policies.
|On Apr 12, 2012, cjca07 Brunswick, GA wrote:
My plants were promised in mid-March, but did not arrive until mid-April. In this La Nina year, that means I can't put them in the ground until next fall & they will have to summer over in pots as best they can.
On Apr 12, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Apr 16, 2012 8:52 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
|On Apr 8, 2012, auring77 Maumelle, AR wrote:
I ordered 4 Joe Pye Weed plants from The Growers Exchange. I read negative reviews about their packaging but I found the packaging to be very efficient and the plants in very good condition upon arrivial. I followed the planting instructions and a week later the plants seem to thriving and well on it's way. I did have to email inquiries about the status of my order several times before getting a shipping date but otherwise I feel I would order from them again. I've been very disappointed so many times before with poor plant products and small specimens from other big companies. Hope to update this review as my Joe Pye weeds grow through the season. I'm excited and hopefiul. Aurora Huston
|On Apr 8, 2012, sylvanaranyani San Diego, CA wrote:
Posted on April 6, 2012, updated April 8, 2012
On April 8th, 2012, sylvanaranyani added the following:
Growers Exchange does not stand behind their product, they did not offer to make good on the sale with refund or exchange. I'll shop at local nurseries for service and quality.
|On Mar 26, 2012, Stinker2012 Lexington, SC wrote:
I just have to say I got all my plants about 10 days after I ordered them. My Chocolate, Apple and Orange mints and my lemon verbena. I got it so fast and the plants are just beautiful.So impressed and will definitley be ordering again from here. This was my first time and so happy.
On Mar 26, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Mar 27, 2012 7:25 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
Thank you for the compliment! We're not happy until you're happy and we're so very glad that you love our plants as much as we do! Please keep us posted on their success and have a great spring! "
|On Feb 8, 2012, gardenwych Mar-Mac, NC wrote:
My plants arrived sooner than was expected & they were very healthy, all in all I was very impressed with the company
On Feb 8, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Feb 8, 2012 12:23 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
Thank you so much for the kind feedback! We strive to give our customers the best experience possible and the highest quality plants available, because if we wouldn't plant it in our own garden, we wouldn't want you to, either. We really value what our customers think about us and try to improve and raise the bar on quality each year. Thank you again, we wouldn't be an exchange without you!"
|On Aug 27, 2011, Carolchad1 Fayetteville, GA wrote:
I had a bad experience in several ways with The Grower's exchange. I placed my order March 31. They charged it to my credit card immediately. I did not receive my order. When I asked about it they said they were waiting for a few of the things that I had ordered, and asked if would I like to wait until May 1. I said yes. May and June came and went. Meanwhile the items I had ordered went on sale - I was still waiting for my full priced order and they were sending me e-mails about all the sales they were having on the items I never received but paid full price for. I asked again where my order was. They then sent 3 things out of the 7 things that I had ordered. They said they were sold out of 4 of the items. The main item that I had wanted they were not sold out of according to correspondence but they did not send it - a shipping error. I still wanted that item which was why I ordered with them in the first place as no one else had this item. I e-mailed them back several more times about this item, and no response. I got a pay pal refund, but you get charged a fee so I lost money also. This company seems very disorganized, I don't like how they charge your charge card immediately rather than waiting until the item is shipped, and their customer service was customer no service. I will not order anything from this company again.
On Aug 27, 2011, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Aug 29, 2011 2:02 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
Wow! I thought the most recent hurricane we weathered was tough!
|On Sep 20, 2010, tmdono Huntington, NY (Zone 7a) wrote:
I too have a problem with their packaging. Plants are taped into cardboard holders with nothing to hold the soil in the plastic pots. My plants arrive with soil spilled into the box (and out of the pots) and plant labels scattered. The plants themselves (tarragon, achillea) were in passable condition at best.
On Sep 20, 2010, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Sep 25, 2010 1:50 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
Hello Friend: This email was sent to the hundreds of folks that have received shipments from The Growers Exchange in the past 2 weeks. We really mean EVERY word we write - I've been in this business for 30 years now, and I wouldn't be where I am without the exchanges between me and my customers. I WORK hard to make sure that you get what you need - it's your hard earned money and my sweat and tears. We need to get this right. But, I can't help you if you don't help me. I am really sorry about the packing, and as you can see below we made a slight change and corrected it right away - I figured it out quickly thanks to customer response. I am growing BIGGER plants and not charging any more for them. I was hoping to get rid of the adapters with the larger pot size .. live and learn.
|On Apr 26, 2010, Thornns Genoa, NY wrote:
As there were not many ratings for this company, I was a bit worried...but they had a great selection of plants I was looking for and great prices as well...so I ordered.
|On Sep 21, 2009, iravros Howell, MI wrote:
Last fall, I ordered three small bay trees. They arrived in top condition and have thrived through the Michigan winter (indoors) and summered outside. Now they are indoors again for the winter and they are growing nicely in a pot with lemon balm, rosemary and thyme. Fresh bay leaves in soups and stews are unbeatable. I had planned to give two away as gifts, but got attached to them. Perhaps I should order more...
|On Jun 2, 2008, roisemaire Vincentown, NJ (Zone 6b) wrote:
Ordered from this company recently and was very pleased at the size and great condition of their plants. They were well packed with cardboard separators to keep them in place and prevent plants from rolling around. The first order must have been placed at an opportune time, as they rec'd my order via Internet on Thurs. afternoon and I rec'd the entire order of six perennials in 48 hours. Amazing turnaround time! My second order was delayed a day or two by the Memorial Day holiday schedule, but, again, was received within six days of placing the order. What more can you ask for?
|On Oct 31, 2007, notmartha Bay City, MI (Zone 6a) wrote:
I ordered a few days ago form the fall sale and my plants arrived in the best condition! packing was wonderful and the size of the plants unbelievably large!! I wish I would have ordered more. I give them a A++ rating Great job! :) will be a return customer, maybe yet this week!
|On Apr 11, 2007, girlndocs Tacoma, WA wrote:
I ordered a Eucalyptus "Silver Drop" and it's arrived in awful condition. The packing job was terrible, I've never before seen a company send live potted plants wrapped in newspaper, laid **on their sides** and buried in styrofoam packing peanuts.
On April 13th, 2007, girlndocs changed the rating from negative to neutral and added the following:
The Grower's exchange responded me the same day I complained, and by business time the next morning let me know a replacement would ship out to me ASAP. I appreciate their prompt response.
However, it left a bad taste in my mouth to have them tell me that the damage must be "in-transit damage", in other words FedEx's fault and not theirs. Sure, the damage occurred in transit -- but it clearly wouldn't have occurred with a different packing method, and FedEx doesn't do the packing.
So, I'm glad I was able to have this resolved so speedily and politely, but I'm not going to order from the Grower's Exchange again.
On April 25th, 2007, girlndocs added the following:
The new plant arrived, in passable shape (smooshed-looking, but healthy).
Assuming they shipped last Monday as they told me they would, that means it spent 8 days in transit, and I don't understand why they charged me $7 for that when for the same price it could have been sent USPS priority and arrived in 3 or 4 days.
|On Apr 2, 2007, IO1 Waaaay Down South, GA wrote:
I ordered some herbs from this company, and they arrived in excellent condition, so much so, that I immediently placed another order with the company.
|On Feb 1, 2007, haccprof Camp Hill, PA wrote:
Ordered Heuchera from these folks in the Fall and items were in great shape and growing vigorously