On Oct 31, 2007, notmartha Bay City, MI (Zone 6a) wrote:
I ordered a few days ago form the fall sale and my plants arrived in the best condition! packing was wonderful and the size of the plants unbelievably large!! I wish I would have ordered more. I give them a A++ rating Great job! :) will be a return customer, maybe yet this week!
Thank you much
I ordered a Eucalyptus "Silver Drop" and it's arrived in awful condition. The packing job was terrible, I've never before seen a company send live potted plants wrapped in newspaper, laid **on their sides** and buried in styrofoam packing peanuts.
Naturally, when I dug out the plant wreckage greeted my eyes. Half the dirt was in the newspaper instead of the pot, most of the roots were exposed and the plant looks like an elephant not only sat on it but also farted on it. Completely predictable.
I've contacted the company and will update my feedback once the situation is resolved.
On April 13th, 2007, girlndocs changed the rating from negative to neutral and added the following:
The Grower's exchange responded me the same day I complained, and by business time the next morning let me know a replacement would ship out to me ASAP. I appreciate their prompt response.
However, it left a bad taste in my mouth to have them tell me that the damage must be "in-transit damage", in other words FedEx's fault and not theirs. Sure, the damage occurred in transit -- but it clearly wouldn't have occurred with a different packing method, and FedEx doesn't do the packing.
So, I'm glad I was able to have this resolved so speedily and politely, but I'm not going to order from the Grower's Exchange again.On April 25th, 2007, girlndocs added the following:
The new plant arrived, in passable shape (smooshed-looking, but healthy).
Assuming they shipped last Monday as they told me they would, that means it spent 8 days in transit, and I don't understand why they charged me $7 for that when for the same price it could have been sent USPS priority and arrived in 3 or 4 days.