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Comments regarding The Growers Exchange (aka The Grower's Exchange)

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  Feedback History and Summary  
41 positives
2 neutrals
9 negatives


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Negative sylvanaranyani
(1 review)
On Apr 8, 2012, sylvanaranyani San Diego, CA wrote:

Posted on April 6, 2012, updated April 8, 2012
The "plants" arrived broken and brown. Customer "service" said all the leaves will drop and new growth will emerge, roots are what matters. Well duh, I ordered plants not roots. They advertise full grown plants. With shipping the 3 pathetic specimens cost $10 each. Never again.

On April 8th, 2012, sylvanaranyani added the following:

Growers Exchange does not stand behind their product, they did not offer to make good on the sale with refund or exchange. I'll shop at local nurseries for service and quality.
Positive Stinker2012
(1 review)
On Mar 26, 2012, Stinker2012 Lexington, SC wrote:

I just have to say I got all my plants about 10 days after I ordered them. My Chocolate, Apple and Orange mints and my lemon verbena. I got it so fast and the plants are just beautiful.So impressed and will definitley be ordering again from here. This was my first time and so happy.

On Mar 26, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:

"On Mar 27, 2012 7:25 AM, The Growers Exchange (aka The Grower's Exchange) responded with:

Thank you for the compliment! We're not happy until you're happy and we're so very glad that you love our plants as much as we do! Please keep us posted on their success and have a great spring! "

Positive gardenwych
(1 review)
On Feb 8, 2012, gardenwych Mar-Mac, NC wrote:

My plants arrived sooner than was expected & they were very healthy, all in all I was very impressed with the company

On Feb 8, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:

"On Feb 8, 2012 12:23 PM, The Growers Exchange (aka The Grower's Exchange) responded with:

Thank you so much for the kind feedback! We strive to give our customers the best experience possible and the highest quality plants available, because if we wouldn't plant it in our own garden, we wouldn't want you to, either. We really value what our customers think about us and try to improve and raise the bar on quality each year. Thank you again, we wouldn't be an exchange without you!"

Negative Carolchad1
(1 review)
On Aug 27, 2011, Carolchad1 Fayetteville, GA wrote:

I had a bad experience in several ways with The Grower's exchange. I placed my order March 31. They charged it to my credit card immediately. I did not receive my order. When I asked about it they said they were waiting for a few of the things that I had ordered, and asked if would I like to wait until May 1. I said yes. May and June came and went. Meanwhile the items I had ordered went on sale - I was still waiting for my full priced order and they were sending me e-mails about all the sales they were having on the items I never received but paid full price for. I asked again where my order was. They then sent 3 things out of the 7 things that I had ordered. They said they were sold out of 4 of the items. The main item that I had wanted they were not sold out of according to correspondence but they did not send it - a shipping error. I still wanted that item which was why I ordered with them in the first place as no one else had this item. I e-mailed them back several more times about this item, and no response. I got a pay pal refund, but you get charged a fee so I lost money also. This company seems very disorganized, I don't like how they charge your charge card immediately rather than waiting until the item is shipped, and their customer service was customer no service. I will not order anything from this company again.

On Aug 27, 2011, The Growers Exchange (aka The Grower's Exchange) responded with:

"On Aug 29, 2011 2:02 PM, The Growers Exchange (aka The Grower's Exchange) responded with:

Wow! I thought the most recent hurricane we weathered was tough!

First, we charge customer's cards upon the order being placed. That's a pretty acceptable practice among internet retailers, and we are very transparent about that policy.

You did order on 3/31/2011, and we contacted you when we realized that our Holy Basil crop was experiencing some germination issues. You said that you wanted to wait. However, when it became clear to us that we were not going to have success with that herb, we shipped your order and refunded you immediately. Your order arrived on 6/15/2011. Your credit was issued on 6/6/2011, and that did include credit for 2 other plants that we were not able to ship.

Three weeks later, you contacted us regarding your order. You specifically asked when we would ship the Comfrey, and we responded that according to our records, it shipped. You never responded to our email. We have run a 'search' on our Customer Management System to try and find any of the emails you are referring to, but we are unable to find any correspondence from you after 7/7/2011.

We are not in the business of making folks unhappy, and we really pride ourselves on our customer service team. We are a family owned and operated business with 25 years of satisfied customers. We want to clear up any problems or misunderstandings. But, we can't do it unless we hear back from you. So, please feel free to contact us and let's see if we can figure this out."

Negative tmdono
(2 reviews)
On Sep 20, 2010, tmdono Huntington, NY (Zone 7a) wrote:

I too have a problem with their packaging. Plants are taped into cardboard holders with nothing to hold the soil in the plastic pots. My plants arrive with soil spilled into the box (and out of the pots) and plant labels scattered. The plants themselves (tarragon, achillea) were in passable condition at best.

On Sep 20, 2010, The Growers Exchange (aka The Grower's Exchange) responded with:

"On Sep 25, 2010 1:50 PM, The Growers Exchange (aka The Grower's Exchange) responded with:

Hello Friend: This email was sent to the hundreds of folks that have received shipments from The Growers Exchange in the past 2 weeks. We really mean EVERY word we write - I've been in this business for 30 years now, and I wouldn't be where I am without the exchanges between me and my customers. I WORK hard to make sure that you get what you need - it's your hard earned money and my sweat and tears. We need to get this right. But, I can't help you if you don't help me. I am really sorry about the packing, and as you can see below we made a slight change and corrected it right away - I figured it out quickly thanks to customer response. I am growing BIGGER plants and not charging any more for them. I was hoping to get rid of the adapters with the larger pot size .. live and learn.

To my customers ...

"First, thanks much for your recent order. Whether a new or returning customer, we value your business and try to provide you with the best our garden has to offer. Our shipping season traditionally begins in mid-September, and holding to tradition, we began to ship on the 15th. Mother Nature is a cruel one at times, and this heat has been extreme. We have heard back from a small fraction of you, and are working on solutions to any and all 'issues' - mostly heat related. Please know that we are committed to both excellent plant material and quality customer service - each one of you is important and we strive to get it right. When we don't, we work hard to remedy the issues. From some feedback, we realized that we need to use our adapters; we have increased the size of our pots and thought we could eliminate this added packing. We quickly realized that we still needed it.

The Growers Exchange is an EXCHANGE and we can't grow without you and your excellent feedback. So, in this case, accept apologies for any issues and know that we are working hard to keep your business.

Thanks again and Happy Gardening!""

Positive Thornns
(6 reviews)
On Apr 26, 2010, Thornns Genoa, NY wrote:

As there were not many ratings for this company, I was a bit worried...but they had a great selection of plants I was looking for and great prices as I ordered.

My plants arrived with astonishing speed and in fantastic condition.

Thank you!!!!

Positive iravros
(1 review)
On Sep 21, 2009, iravros Howell, MI wrote:

Last fall, I ordered three small bay trees. They arrived in top condition and have thrived through the Michigan winter (indoors) and summered outside. Now they are indoors again for the winter and they are growing nicely in a pot with lemon balm, rosemary and thyme. Fresh bay leaves in soups and stews are unbeatable. I had planned to give two away as gifts, but got attached to them. Perhaps I should order more...

Positive roisemaire
(2 reviews)
On Jun 2, 2008, roisemaire Vincentown, NJ (Zone 6b) wrote:

Ordered from this company recently and was very pleased at the size and great condition of their plants. They were well packed with cardboard separators to keep them in place and prevent plants from rolling around. The first order must have been placed at an opportune time, as they rec'd my order via Internet on Thurs. afternoon and I rec'd the entire order of six perennials in 48 hours. Amazing turnaround time! My second order was delayed a day or two by the Memorial Day holiday schedule, but, again, was received within six days of placing the order. What more can you ask for?

Positive notmartha
(15 reviews)
On Oct 31, 2007, notmartha Bay City, MI (Zone 6a) wrote:

I ordered a few days ago form the fall sale and my plants arrived in the best condition! packing was wonderful and the size of the plants unbelievably large!! I wish I would have ordered more. I give them a A++ rating Great job! :) will be a return customer, maybe yet this week!
Thank you much

Neutral girlndocs
(7 reviews)
On Apr 11, 2007, girlndocs Tacoma, WA wrote:

I ordered a Eucalyptus "Silver Drop" and it's arrived in awful condition. The packing job was terrible, I've never before seen a company send live potted plants wrapped in newspaper, laid **on their sides** and buried in styrofoam packing peanuts.

Naturally, when I dug out the plant wreckage greeted my eyes. Half the dirt was in the newspaper instead of the pot, most of the roots were exposed and the plant looks like an elephant not only sat on it but also farted on it. Completely predictable.

I've contacted the company and will update my feedback once the situation is resolved.

On April 13th, 2007, girlndocs changed the rating from negative to neutral and added the following:

The Grower's exchange responded me the same day I complained, and by business time the next morning let me know a replacement would ship out to me ASAP. I appreciate their prompt response.

However, it left a bad taste in my mouth to have them tell me that the damage must be "in-transit damage", in other words FedEx's fault and not theirs. Sure, the damage occurred in transit -- but it clearly wouldn't have occurred with a different packing method, and FedEx doesn't do the packing.

So, I'm glad I was able to have this resolved so speedily and politely, but I'm not going to order from the Grower's Exchange again.
On April 25th, 2007, girlndocs added the following:

The new plant arrived, in passable shape (smooshed-looking, but healthy).

Assuming they shipped last Monday as they told me they would, that means it spent 8 days in transit, and I don't understand why they charged me $7 for that when for the same price it could have been sent USPS priority and arrived in 3 or 4 days.
Positive IO1
(2 reviews)
On Apr 2, 2007, IO1 Waaaay Down South, GA wrote:

I ordered some herbs from this company, and they arrived in excellent condition, so much so, that I immediently placed another order with the company.

Positive haccprof
(1 review)
On Feb 1, 2007, haccprof Camp Hill, PA wrote:

Ordered Heuchera from these folks in the Fall and items were in great shape and growing vigorously

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