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Comments regarding The Growers Exchange (aka The Grower's Exchange)

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You are viewing only positive comments

  Feedback History and Summary  
26 positives
2 neutrals
9 negatives

Comments:

RatingAuthorContent
Positive MonicaLLane
(1 review)
On Nov 12, 2014, MonicaLLane Summerdale, AL wrote:

This is the first plant company I am giving a 5 star rating to. They have healthy plants that survive the shipping process, and grow wonderfully in my garden. I will be a repeat customer for years to come.

Positive barbara02
(1 review)
On Oct 25, 2014, barbara02 Dobbs Ferry, NY wrote:

all plants arrived on time for spring planting and were so healthy. They thrived all summer. Can't wait until late winter to order more plants for summer 2015 from Growers exchange

Positive allywally11
(1 review)
On Oct 14, 2014, allywally11 Covington, GA wrote:

All of the plants I received from this company have been in excellent condition and packed very well.

Positive Teresa48
(1 review)
On Sep 28, 2014, Teresa48 Kuttawa, KY wrote:

I ordered and received Basil 'Holy (Sacred) Green' . I did container gardening with it and it flourished. The plants were quite wonderful. I have them by the back porch and have harvested so much for this winter. Even a little brush fills the air with the most unbelievably great fragrance. I highly recommend this plant and nursery to all.
Teresa

Positive onenygardener
(2 reviews)
On Jun 15, 2014, onenygardener Sharon Springs, NY wrote:

I ordered 4 Heavenly Blue Morning Glory Plants from this Company. Was my first time purchasing from them as other suppliers I have used in the past didn't carry, so I really didn't know what to expect. I was delighted, the plants were all healthy and after hardening off I planted them below my deck below the lattice I wanted them to climb and attached string to train them. Even though our spring/summer here has been wet with hardly any sun to speak of 3 of the 4 have already wandered up 2-1/2 feet and are now twining around the lattice, and the 4th has had 3 gorgeous blooms already!! If we ever get much sun and they really take off I'm going to post a picture. Would highly recommend this company and I'm sure I will be ordering from them again in the future!

Positive HouseofFlowers
(6 reviews)
On May 25, 2014, HouseofFlowers ROSLINDALE, MA wrote:

This was my fist time ordering from them...I ordered 8 plants. They were not the biggest plants, but they are all healthy and are thriving. Great plant selection! Shipping was swift and hassle free. I will buy from them again.

Positive SearsR
(1 review)
On May 4, 2014, SearsR Dandridge, TN wrote:

Posted on May 1, 2014, updated May 4, 2014
I have ordered plants from Grower's Exchange before and they always look wonderful!

When I placed my current order, I never received an email confirmation, but I always save my confirmations at check out to PDF, so I was covered. I contacted them and asked about the order and attached a copy. I received my plants in a timely fashion and they all look great! But the packing slip showed I was shipped a comfrey and a chamomile along with the rest of my order. What I received were two chamomiles and no comfrey with the rest of my order. I sent photos and asked what was the possibility of my receiving the comfrey I wanted - I also told them how great the plants looked and that I loved chamomile.
The next email I received said I would be receiving a refund. I responded again with the question is the comfrey out of stock, because I'd really like to receive it. Several hours later I receive email confirmation that my refund had gone through.

No response as to whether comfrey is in stock. It shows in stock online. Now, if I want the comfrey I originally ordered, I will have to pay shipping costs toward someone's packing mistake because someone conveniently issued the refund before my question could be answered.

I find that underhanded and just a little slimy and won't order again, no matter how good the plants look. It's not worth the frustration when, with a little extra time and effort, I can get my own from seed. Especially since I just got the display model mini-greenhouse from a local store at half off.


On May 4th, 2014, SearsR changed the rating from negative to positive and added the following:

I am changing from Negative to Positive because I received the following email:

Hello:

Sorry for any misunderstanding; we try to tell customers that it can take up to 48 hours to respond to emails. We are a small family farm, so everyone's pretty busy as you can imagine. We weren't ignoring you.

We are out of Comfrey; not sure why it is showing up as it has no stock.

Yes, it was a packing error and we apologize and have definitely taken it up with the folks that pack and ship.

The only option is a refund ~ and as a gardener, I know how frustrating it is NOT TO GET what you want this season.

I sincerely wish I could make this right, but we just don't have any more.

Regards,

Kenan White
Positive cricketapollo
(3 reviews)
On May 11, 2013, cricketapollo Chicago, IL wrote:

I ordered lavender, rosemary and a terracotta pot from the Grower's Exchange and it was a very positive experience. Communication about my order status was good, shipping was relatively quick and the plants were large, robust and healthy when they arrived. They're now growing well in the ground. Would definitely buy from again.

Positive corarose
(1 review)
On Jan 26, 2013, corarose Silver Lake, NC wrote:

When I first ordered herbs online, I placed orders with three companies, and the results were less than wonderful: some of the plants arrived dead or moribund at best, and others didn't live long. Then I discovered the Grower's Exchange, which sent me healthy, bushy herbs expertly packed that thrived. Some of the lemon thyme and the rosemary are still going from that first order, and I've reordered two or three times--a few more each time. I wouldn't order herbs from any other source.

Positive mosside
(1 review)
On Jan 22, 2013, mosside Charles City, VA wrote:

I have ordered several times from Growers Exchange. The plants have all been healthy and have grown well after planting. A Bay Tree I ordered several years ago thrives in a planter that lives in my green house during the winter, along with a lemon grass plant that has become huge.

Positive LunaRo
(1 review)
On Jan 21, 2013, LunaRo Poughkeepsie, NY (Zone 6a) wrote:

My order came in great condition (April 2012 - Cat Herb Garden). Part of the set was unavailable at the time, so they offered a substitute. We exchanged a couple of emails, and even shared a couple of laughs - I like gardeners with a sense of humor! In the end they managed to find the piece that was unavailable.
I'd order from The Grower's Exchange again, and would recommend.

Positive susie1941
(1 review)
On Jan 20, 2013, susie1941 TOW, TX wrote:

I ordered my plants, last May. They arrived in awesome packaging and the plants were healthy, in A++ condition. I love the selection they have on-line and will order, again this Spring. I've recommended Grower's Exchange to family and friends.

Positive mujervieja
(1 review)
On Jan 19, 2013, mujervieja Canehill, AR wrote:

I have ordered plants twice - first time, assorted herbs last Summer and last time, late Fall, three kinds of perennial plants that were on sale. The re-potted perennials are thriving in the greenhouse awaiting Spring. My rosemary plants did die but it was my mishandling at fault. All the plants, herbs and perennials, arrived in excellent condition. I will buy again from Grower's Exchange.

Positive 72denim
(1 review)
On Jan 19, 2013, 72denim Gladstone, MO wrote:

I received my plants last spring. Everything arrived safe and sound. All the plants did well over the summer which here in Missouri was hot and dry. We did water some but as little as possible. The really amazing thing is the two rosemary plants are still alive. They are in pots on our patio, not particularly sheltered. We've had some snow and below freezing weather several times, including over a week where the temperatures didn't get out of the 20's. Definitely will be ordering again next spring.

Positive Egclittle
(1 review)
On Jan 19, 2013, Egclittle Alexandria, LA wrote:

I've ordered herbs several times. They've arrived healthy and in good condition. I appreciate the fact that they ship only at the appropriate planting time. I'll shop there again.

Positive kmdubow
(1 review)
On Dec 5, 2012, kmdubow Kennett Square
United States wrote:

I ordered a potted herb kit as a gift for my sister in law to grow herbs with her son. She told me he was thrilled when he opened the box to see something LIVING inside! She was equally as excited to get a gift that can turn into a teaching experience. The site is easy to use and offers many tips for growing. Plus, the order shipped out the very next day! I will be ordering again!

Positive katharinehayes
(1 review)
On May 13, 2012, katharinehayes wrote:

I received the Potted Herb Kit last week from the Growers Exchange. In perfect time for lots of summer recipes. Growers Exchange did a great job packaging both the pots as well as the plants to make sure they were well protected during shipping. Everything was easy to put together and the herbs were easy to transplant to the pots. They were healthy plants upon arrival in the mail. The Growers Exchange also did an excellent job providing great directions on transplanting, phone numbers to call in the event of damage during transport and also recipes for the herbs I received! I am very impressed by the Growers Exchange and will definitely use them in the future.


On May 13, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:

"On May 16, 2012 10:55 AM, The Growers Exchange (aka The Grower's Exchange) responded with:

Thank you for the kind feedback regarding our Kitchen Herb Planter! (http://www.thegrowers-exchange.com/Kitchen_Herb_Planter_p/he...)

We're very glad you enjoyed potting this kit, as we feel it's a great way to give the gift of gardening. Thank you for your order and enjoy using your new indoor herbs. We also have lots of great information on our herbs and recipes on our site to help you use your plants in new ways. Thanks again and we look forward to hearing from you in the future!"


Positive auring77
(1 review)
On Apr 8, 2012, auring77 Maumelle, AR wrote:

I ordered 4 Joe Pye Weed plants from The Growers Exchange. I read negative reviews about their packaging but I found the packaging to be very efficient and the plants in very good condition upon arrivial. I followed the planting instructions and a week later the plants seem to thriving and well on it's way. I did have to email inquiries about the status of my order several times before getting a shipping date but otherwise I feel I would order from them again. I've been very disappointed so many times before with poor plant products and small specimens from other big companies. Hope to update this review as my Joe Pye weeds grow through the season. I'm excited and hopefiul. Aurora Huston

Positive Stinker2012
(1 review)
On Mar 26, 2012, Stinker2012 Lexington, SC wrote:

I just have to say I got all my plants about 10 days after I ordered them. My Chocolate, Apple and Orange mints and my lemon verbena. I got it so fast and the plants are just beautiful.So impressed and will definitley be ordering again from here. This was my first time and so happy.


On Mar 26, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:

"On Mar 27, 2012 7:25 AM, The Growers Exchange (aka The Grower's Exchange) responded with:

Thank you for the compliment! We're not happy until you're happy and we're so very glad that you love our plants as much as we do! Please keep us posted on their success and have a great spring! "


Positive gardenwych
(1 review)
On Feb 8, 2012, gardenwych Mar-Mac, NC wrote:

My plants arrived sooner than was expected & they were very healthy, all in all I was very impressed with the company


On Feb 8, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:

"On Feb 8, 2012 12:23 PM, The Growers Exchange (aka The Grower's Exchange) responded with:

Thank you so much for the kind feedback! We strive to give our customers the best experience possible and the highest quality plants available, because if we wouldn't plant it in our own garden, we wouldn't want you to, either. We really value what our customers think about us and try to improve and raise the bar on quality each year. Thank you again, we wouldn't be an exchange without you!"


Positive Thornns
(6 reviews)
On Apr 26, 2010, Thornns Genoa, NY wrote:

As there were not many ratings for this company, I was a bit worried...but they had a great selection of plants I was looking for and great prices as well...so I ordered.

My plants arrived with astonishing speed and in fantastic condition.

Thank you!!!!

Positive iravros
(1 review)
On Sep 21, 2009, iravros Howell, MI wrote:

Last fall, I ordered three small bay trees. They arrived in top condition and have thrived through the Michigan winter (indoors) and summered outside. Now they are indoors again for the winter and they are growing nicely in a pot with lemon balm, rosemary and thyme. Fresh bay leaves in soups and stews are unbeatable. I had planned to give two away as gifts, but got attached to them. Perhaps I should order more...

Positive roisemaire
(2 reviews)
On Jun 2, 2008, roisemaire Vincentown, NJ (Zone 6b) wrote:

Ordered from this company recently and was very pleased at the size and great condition of their plants. They were well packed with cardboard separators to keep them in place and prevent plants from rolling around. The first order must have been placed at an opportune time, as they rec'd my order via Internet on Thurs. afternoon and I rec'd the entire order of six perennials in 48 hours. Amazing turnaround time! My second order was delayed a day or two by the Memorial Day holiday schedule, but, again, was received within six days of placing the order. What more can you ask for?

Positive notmartha
(15 reviews)
On Oct 31, 2007, notmartha Bay City, MI (Zone 6a) wrote:

I ordered a few days ago form the fall sale and my plants arrived in the best condition! packing was wonderful and the size of the plants unbelievably large!! I wish I would have ordered more. I give them a A++ rating Great job! :) will be a return customer, maybe yet this week!
Thank you much
dori

Positive IO1
(2 reviews)
On Apr 2, 2007, IO1 Waaaay Down South, GA wrote:

I ordered some herbs from this company, and they arrived in excellent condition, so much so, that I immediently placed another order with the company.

Positive haccprof
(1 review)
On Feb 1, 2007, haccprof Camp Hill, PA wrote:

Ordered Heuchera from these folks in the Fall and items were in great shape and growing vigorously


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