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Comments regarding The Growers Exchange (aka The Grower's Exchange)

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  Feedback History and Summary  
52 positives
2 neutrals
11 negatives


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Positive tropicalkaren
(3 reviews)
On Nov 4, 2016, tropicalkaren The Villages, FL (Zone 9a) wrote:

Best customer service EVER!

Positive Bfanta
(1 review)
On Oct 28, 2016, Bfanta Bossier City, LA wrote:

Unlike other online purchases, my plants from The Grower's Exchange arrived well-packaged, hydrated, and healthy. I had to plant them immediately as I was leaving town the next day. When I got back, they were all in beautiful condition and have continued to grow very nicely. The Grower's Exchange will now be my go-to place for online purchases!

Positive raiem
(1 review)
On Oct 28, 2016, raiem Greeneville, TN wrote:

I have ordered twice. One was mint plants and the last one was Sweet Woodruff. Absolutely beautiful plants. Packaged extremely well. The plants were large and healthy. After planting, all are doing well. This is the best experience I have had ordering plants online.
I'll be back in the future.

Positive Dracena
(1 review)
On Oct 28, 2016, Dracena Walnut Creek, CA wrote:

I ordered plants I could find no where else, they were shipped in great condition and the price was very reasonable. I highly recommend this company.

Positive debles
(16 reviews)
On Jun 9, 2016, debles Tulsa, OK wrote:

I just received my first order from this company today.
Our temps are already in the 90's so I was concerned that I'd receive cooked or dead plants.
I did pay extra for faster shipping which is something I always do when ordering live plants.
I ordered 2 lovage plants and 2 yarrow plants.
They were delivered in great condition!
They were very easy to remove from the box and all of the plants had substantial roots.
I gave them a quick soak in the sink before planting the 2 yarrow plants and one of the lovage plants. The other lovage plant is a gift for a friend.
It wasn't easy to find lovage plants which is how I found this company, but I will order from them again in the future.

Positive thatusernamehas
(1 review)
On May 19, 2016, thatusernamehas Warrenville, SC wrote:

good selection of herbs and native stuff especially for bees and butterflies. plants arrive in good condintion- nice packaging.

Positive Bashfulnga
(1 review)
On May 18, 2016, Bashfulnga Gordon, GA wrote:

The plants I ordered from The Growers Exchange arrived a little over a week after ordering. Never having had good luck in the past with mail order plants, I was a little worried but optimistic to say the least. My plants arrived looking like they had just been placed in the box! I am VERY pleased with this company and will definitely be ordering from them again! I would not hesitate to recommend this company to anyone looking for high quality potted herb plants!

Positive weasel23
(1 review)
On May 11, 2016, weasel23 Elma, WA (Zone 8a) wrote:

When I first got my herb plants, they didn't look so hot. They were well packaged, but pretty tiny and kinda feeble looking. The included information said they might be dormant, so rather than contact the company, I figured I'd stick them in my garden and give them a chance.

It's been about a month and the plants look so so much better! They have grown a ton, and look pretty robust. Most of the plants are probably at least five times the size they were on arrival.The two comfrey plants, which barely had a leaf between them when I got them, are now hardy looking rosettes. It's been overly hot and dry here and my soil is pretty cruddy and sandy, so they must have been pretty strong plants. If they die now, it's on me!

I wasn't so happy with the way the plants looked when they arrived, but I am very happy with them now. I would definitely order from Grower's Exchange again, especially since they carry so many very hard to find herbs.

Positive LeonaNell
(1 review)
On May 7, 2016, LeonaNell Haddonfield, NJ wrote:

I stumbled on the Growers Exchange a few years back on a Google happy I did. Not only do they have a very good selection of herbs that I adore, the plants arriving are healthy and ready for planting.

I was especially impressed by the careful way the plants are packaged for shipping. They remain secure in their own spots, and very rarely have any broken or damaged leaves. I have purchased plants from other places that just toss the plants in a bag or box and ship. I value the care Growers Exchange takes in shipping my "babies".

One plant in particular I have come to love is the "Holy Basil". The aroma is just so different and unique. Many times, when not picking the leaves to use, I just gently brush my hand across the leaves to release the scent. Makes me happy!

I recently purchased the flower it! The flowers pressed stay true to color and are like precious rice paper when they complete.

Will continue to be a loyal Growers Exchange customer.

Positive StephenR
(1 review)
On Apr 24, 2016, StephenR Austin, TX (Zone 8b) wrote:

I am enjoying my third year growing plants from The Grower's Exchange. I am very satisfied with the quality and service I have received.

Positive Georgia57
(1 review)
On Mar 21, 2016, Georgia57 Woodbury, GA (Zone 8a) wrote:

Posted on March 17, 2016, updated March 21, 2016
I just received my order of 10 herb plants this afternoon and could not believe that I paid this much money for these plants. 3 of them were in decent shape; the other 7 had broken leaves, were coming out of their pots, squished due to the way they were packed. They were so small (even with the top of the pot or just barely over it) that they looked like they had been shoved in the box and pushed up against the cardboard. The French Tarragon is so small it\'s about the size of a quarter/half dollar. My comfrey is sideways and has only 1 leaf since all the others were broken off. Both the hyssop and the roman chamomile have yellow leaves and were squished. The Tagetes is wilted, dry (though soil is wet) and looks like something off the 50 cent clearance rack at the end of the gardening season. The Borage also has broken leaves and looks very sad sitting there with its 1 leaf.
The Anise Hyssop is the only thing that looks decent. The German Chamomile and the Lemongrass are passable although I certainly wouldn\'t have paid the price I paid Grower\'s Exchange if I was buying locally. Actually wouldn\'t have bought them if I was buying locally and they looked like my shipment of plants.
It\'s very disheartening to wait 2 months from the time I placed my order (which I understand that they can\'t ship until weather permits); however, this has been a total waste of money.
As soon as I opened the box, got the plants out, and saw how small and damaged they were I called The Grower\'s Exchange but they were already closed. However, I did leave a message and hope they will make this situation right. Incidentally, the box arrived in perfect condition from UPS so it was not their fault for the condition of the plants.
So disappointed - and pissed off - in Georgia.

On March 21st, 2016, Georgia57 changed the rating from negative to positive and added the following:

UPDATE: I received a call from Cathy on Friday morning at The Grower's Exchange regarding the message I left them Thursday afternoon. I took photos and sent them Saturday. On Monday I spoke with Kenan who apologized for the ordeal I went through, and stated she would do what was necessary (refund or replacement) to make me happy as they stand behind their shipments and they want their customers to be satisfied.
Although my plants were damaged as I wrote in my original comments, I am changing my rating from Negative to Positive simply on the fact that their customer service is excellent, and in speaking with Kenan (co-founder) she was very easy to talk to and I could tell very sincere in her concern that this situation be made right.
Shortly after we got off the phone I received an email with an apology and another email regarding how they were rectifying my situation as I had asked.
I must say that the Anise Hyssop they sent is absolutely beautiful.
Positive rippleintime
(3 reviews)
On Feb 3, 2016, rippleintime wrote:

I have been a customer of The Grower's Exchange for over ten years now. I have never been unhappy with the products received. They are always large and healthy plants.

Their selection of herbs is excellent and would highly
recommend them to anyone considering buying annual or
perennial herbs.

Positive locoadele
(1 review)
On Nov 3, 2015, locoadele Embudo, NM wrote:

I ordered 8 herb plants to replace some that were tired from summer production. The shipment was timed so there was not a weekend involved, which would have lengthened time in transit. The order was delivered on the date specified. Everything was in great condition. Grower's Exchange packaging is excellent. The plants were well rooted and well grown. (I already used some of the sage.) They responded well to next-day repotting. They are now housed for the winter in my little herb garden/greenhouse. I am pleased to know they will be part of my meals for the next months.

Positive wbird
(1 review)
On Nov 2, 2015, wbird Fort Lauderdale, FL wrote:

I have been ordering from The Growers Exchange for a few years. Plants arrive healthy and are packaged perfectly each in there own section of the box and plastic neatly around the pot so the soil stays in place.
The majority of what I order I cannot find locally, I was happy to find a mail order company that had exactly what I was looking for and one that took care in there packaging.

Positive jennygen
(1 review)
On Oct 29, 2015, jennygen Hendersonville, TN wrote:

I have shopped the Grower's Exchange several times. The plants are healthy and hearty and arrive quickly and packed well. The communications from Growers exchange are helpful and prompt. I love being able to get healthy unusual herbs in such great shape.

I will continue to shop Grower's Exchange in the future and highly recommend them.

Positive Frannieve
(1 review)
On Oct 29, 2015, Frannieve Lady Lake, FL wrote:

My experience with Growers Exchange has been wonderful. The herbs that I ordered came well packaged and in excellent condition. They are thriving after 3 weeks of adjustment to our central Florida climate. The quality of the herbs was exactly what I was looking for. I sent a comment to customer service and received a reply the next day. They are my go-to site for wonderful herbs.

Positive JanePM
(1 review)
On Oct 29, 2015, JanePM Wetumpka, AL wrote:

I have placed several orders with this company and have been very pleased each time. The plants have arrived in robust condition. The packaging is wonderful and designed to make sure that the plants arrive in great condition with no damage. Plants arrive at correct planting time for my area and are hardy and healthy. I could not be more delighted.

Positive rl511
(1 review)
On Oct 29, 2015, rl511 Navarre, FL wrote:

I recently rented a house in a wooded area and want to control insects organically. My first experience with Growers Exchange was easy and pleasant with a heaping of sound advice on planting my Lemon Grass plants. I highly recommend Growers Exchange, healthy plants, well packed and fast shipping.

Positive Foodlover
(1 review)
On Oct 29, 2015, Foodlover Bellingham, WA wrote:

It's a fun site to find and learn pretty much anything you want to for your yard and garden.

Positive BerryPerry
(1 review)
On Jul 7, 2015, BerryPerry Whitehouse, TX wrote:

I ordered an array of herbs and all arrived in great condition. Prettily boxed up for travel and so healthy!They have since been planted and are thriving. So impressed with the Grower's Exchange!

Positive dollestephanie
(1 review)
On Jun 27, 2015, dollestephanie Austin, TX wrote:

I have ordered many plants from the Grower's Exchange (GE) and my stevia plant is doing wonderfully. I bought a stevia from a local garden center around the same time I ordered one from the GE and the one from the local garden center is doing poorly compared to my one ordered from the GE even with the same soil conditions, water schedule, and location. I don't know how they do it but I am very pleased.

Positive AuntTootie
(1 review)
On May 7, 2015, AuntTootie Swainsboro, GA wrote:

In January I ordered 17 herbs from The Growers Exchange. They arrived in early April at the appropriate planting time for my area (Zone 8B). Each plant had been placed in a separate compartment of the box and each was covered with a plastic bag. They were all well rooted in their containers, healthy and thriving. I planted the herbs within a few days in my garden and all have thrived except one, the Tagetes "Mexican Mint Marigold".....for some reason one of our doggies loves to pee on it.

I will definitely purchase more herbs from The Growers Exchange. I just need to find a different spot for the Tagetes.

Positive Rosegirlnj
(1 review)
On May 6, 2015, Rosegirlnj Egg Harbor City, NJ wrote:

I placed several orders and received beautiful plants last year.
This year I placed another order. We had some crazy weather in South Jersey when the plants arrived. So several did not survive.
I notified the Growers Exchange and just told them about the problem and that it was not their fault do to Mother Nature.
Their customer service is awesome. They replaced all the plants that died, without any problems.
I definitely recommend their service
Helga G

Positive virginiarose
(64 reviews)
On Apr 21, 2015, virginiarose Portsmouth, VA (Zone 8a) wrote:

I found this company through a google search. I ordered without checking Watchdog, not something I do very often and I was a little nervous. When I got the shipping confirmation it had a come-back-coupon for 10% and a tracking number.
I watched the mail and there it was on time in a very nice box which turned out to be packed very well and the plants were safe, moist and healthy looking.
I would definitely order again, and I recommend them to anyone looking for good mail-order plants.

Positive carolynh5728
(1 review)
On Jan 11, 2015, carolynh5728 Lewistown, IL wrote:

5 stars for a great site w/great plants.

The unusual or hard to find plants offered here are packed in shipping materials that actually protect your plants, which makes the shopper's experience & success with these herbs much improved & provides for a heartier plant when it arrives.

I grow lots of herbs that I harvest & use for cooking, soap making, & extraction, so getting good stock plants is very important to me & I think this site is one of the best. Hope they continue to offer the nice varieties/choices & continue with their great customer service. I would recommend this site to family, friends & fellow gardeners & fellow crafters.

Positive sandibar
(1 review)
On Jan 2, 2015, sandibar Canton, GA wrote:

Easy to obtain hard-to-find herbs. Love the packaging. I recently placed an order for delivery in the Spring and am excited to see how this will work out for me. I also appreciate their discounts and/or volume buying offers.

Positive MonicaLLane
(1 review)
On Nov 12, 2014, MonicaLLane Summerdale, AL wrote:

This is the first plant company I am giving a 5 star rating to. They have healthy plants that survive the shipping process, and grow wonderfully in my garden. I will be a repeat customer for years to come.

Positive barbara02
(1 review)
On Oct 25, 2014, barbara02 Dobbs Ferry, NY wrote:

all plants arrived on time for spring planting and were so healthy. They thrived all summer. Can't wait until late winter to order more plants for summer 2015 from Growers exchange

Positive allywally11
(1 review)
On Oct 14, 2014, allywally11 Covington, GA wrote:

All of the plants I received from this company have been in excellent condition and packed very well.

Positive Teresa48
(1 review)
On Sep 28, 2014, Teresa48 Kuttawa, KY wrote:

I ordered and received Basil 'Holy (Sacred) Green' . I did container gardening with it and it flourished. The plants were quite wonderful. I have them by the back porch and have harvested so much for this winter. Even a little brush fills the air with the most unbelievably great fragrance. I highly recommend this plant and nursery to all.

Positive onenygardener
(2 reviews)
On Jun 15, 2014, onenygardener Sharon Springs, NY wrote:

I ordered 4 Heavenly Blue Morning Glory Plants from this Company. Was my first time purchasing from them as other suppliers I have used in the past didn't carry, so I really didn't know what to expect. I was delighted, the plants were all healthy and after hardening off I planted them below my deck below the lattice I wanted them to climb and attached string to train them. Even though our spring/summer here has been wet with hardly any sun to speak of 3 of the 4 have already wandered up 2-1/2 feet and are now twining around the lattice, and the 4th has had 3 gorgeous blooms already!! If we ever get much sun and they really take off I'm going to post a picture. Would highly recommend this company and I'm sure I will be ordering from them again in the future!

Positive HouseofFlowers
(6 reviews)
On May 25, 2014, HouseofFlowers ROSLINDALE, MA wrote:

This was my fist time ordering from them...I ordered 8 plants. They were not the biggest plants, but they are all healthy and are thriving. Great plant selection! Shipping was swift and hassle free. I will buy from them again.

Positive SearsR
(1 review)
On May 4, 2014, SearsR Dandridge, TN wrote:

Posted on May 1, 2014, updated May 4, 2014
I have ordered plants from Grower's Exchange before and they always look wonderful!

When I placed my current order, I never received an email confirmation, but I always save my confirmations at check out to PDF, so I was covered. I contacted them and asked about the order and attached a copy. I received my plants in a timely fashion and they all look great! But the packing slip showed I was shipped a comfrey and a chamomile along with the rest of my order. What I received were two chamomiles and no comfrey with the rest of my order. I sent photos and asked what was the possibility of my receiving the comfrey I wanted - I also told them how great the plants looked and that I loved chamomile.
The next email I received said I would be receiving a refund. I responded again with the question is the comfrey out of stock, because I'd really like to receive it. Several hours later I receive email confirmation that my refund had gone through.

No response as to whether comfrey is in stock. It shows in stock online. Now, if I want the comfrey I originally ordered, I will have to pay shipping costs toward someone's packing mistake because someone conveniently issued the refund before my question could be answered.

I find that underhanded and just a little slimy and won't order again, no matter how good the plants look. It's not worth the frustration when, with a little extra time and effort, I can get my own from seed. Especially since I just got the display model mini-greenhouse from a local store at half off.

On May 4th, 2014, SearsR changed the rating from negative to positive and added the following:

I am changing from Negative to Positive because I received the following email:


Sorry for any misunderstanding; we try to tell customers that it can take up to 48 hours to respond to emails. We are a small family farm, so everyone's pretty busy as you can imagine. We weren't ignoring you.

We are out of Comfrey; not sure why it is showing up as it has no stock.

Yes, it was a packing error and we apologize and have definitely taken it up with the folks that pack and ship.

The only option is a refund ~ and as a gardener, I know how frustrating it is NOT TO GET what you want this season.

I sincerely wish I could make this right, but we just don't have any more.


Kenan White
Positive cricketapollo
(3 reviews)
On May 11, 2013, cricketapollo Chicago, IL wrote:

I ordered lavender, rosemary and a terracotta pot from the Grower's Exchange and it was a very positive experience. Communication about my order status was good, shipping was relatively quick and the plants were large, robust and healthy when they arrived. They're now growing well in the ground. Would definitely buy from again.

Positive corarose
(1 review)
On Jan 26, 2013, corarose Silver Lake, NC wrote:

When I first ordered herbs online, I placed orders with three companies, and the results were less than wonderful: some of the plants arrived dead or moribund at best, and others didn't live long. Then I discovered the Grower's Exchange, which sent me healthy, bushy herbs expertly packed that thrived. Some of the lemon thyme and the rosemary are still going from that first order, and I've reordered two or three times--a few more each time. I wouldn't order herbs from any other source.

Positive mosside
(1 review)
On Jan 22, 2013, mosside Charles City, VA wrote:

I have ordered several times from Growers Exchange. The plants have all been healthy and have grown well after planting. A Bay Tree I ordered several years ago thrives in a planter that lives in my green house during the winter, along with a lemon grass plant that has become huge.

Positive LunaRo
(1 review)
On Jan 21, 2013, LunaRo Poughkeepsie, NY (Zone 6a) wrote:

My order came in great condition (April 2012 - Cat Herb Garden). Part of the set was unavailable at the time, so they offered a substitute. We exchanged a couple of emails, and even shared a couple of laughs - I like gardeners with a sense of humor! In the end they managed to find the piece that was unavailable.
I'd order from The Grower's Exchange again, and would recommend.

Positive susie1941
(1 review)
On Jan 20, 2013, susie1941 TOW, TX wrote:

I ordered my plants, last May. They arrived in awesome packaging and the plants were healthy, in A++ condition. I love the selection they have on-line and will order, again this Spring. I've recommended Grower's Exchange to family and friends.

Positive mujervieja
(1 review)
On Jan 19, 2013, mujervieja Canehill, AR wrote:

I have ordered plants twice - first time, assorted herbs last Summer and last time, late Fall, three kinds of perennial plants that were on sale. The re-potted perennials are thriving in the greenhouse awaiting Spring. My rosemary plants did die but it was my mishandling at fault. All the plants, herbs and perennials, arrived in excellent condition. I will buy again from Grower's Exchange.

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