I buy seeds all the time and my most recent purchase has been from these guys, and I'm telling you, there is no other seed company I want to deal with after my experience with Summer Hill Seeds. I have bought from Nurseries and always seem to be disappointed when the plants arrive but not the case with Summer Hill Seeds. Thanks everyone!
This is a very good company with excellent service and itís obvious these people are serious about building customer loyalty. I would recommend them to friends and will buy from them again in the future.
Before ordering, I sent an email about an unusual species thatís rarely offered in the trade, and when ordered usually turns out to be a related species that doesnít do as well when grown outside itís native range. Robin assured me she had the correct seeds, and an expert on the plant family in question confirmed this when my order arrived.
I paid via PayPal, which for some reason may cause a duplicate order. I emailed Robin that I had received confirmation emails with two separate order numbers. Robin took care of the matter and emailed me back the same day. I now have no doubt the duplicate order would have been caught and dealt with even if I hadnít noticed and emailed about it.
I received another email with a tracking number, which I used to follow the package, as I have long been interested in the seeds that I inquired about before placing my order. I had my order within several days, and it included several packets of gift seeds that show my interests were carefully analyzed when the gift seeds were chosen.
My order was not a large one, only nine items. My questions and concerns were taken seriously and I received prompt replies. With the rare item they were careful to supply the correct one and not send the usual substitute, so Iím certain the more common items I ordered which are offered by many of their competitors will prove to be the correct ones when I open the envelopes and plant them. And they send out their orders quickly! All in all a very good ordering experience!
This is my first time ordering from Summer Hill and I am extremely pleased with the experience. Their selection is fantastic-I had to restrain myself from buying more :O)
By the end of this summer, I have realized that one type of flower from the ordered seed stock never germinated, so I have e-mailed Robin my request for a replacement. She was so sweet to answer me immediately, and shipped that replacement that very day. Wow!
This company really offers an exceptional customer service, and an excellent seeds. I will buy from them in the future, and will recommend this company to all my friends and neighbors .A+++ Thank you very much, Robin!
On Sep 8, 2010, gregr18 Bridgewater, MA (Zone 6b) wrote:
I placed a pretty large order with Summer Hill. The seeds came very quickly, every packet I ordered was there, and I received a thoughtful selection of bonus packets with my order and a kind personal note from the owner. Doesn't get much better than that when ordering seeds. This is a company I will remember, and I highly recommend buying from them.
I received seed packs on July 21 and planted that day. Today there are 13 Ibicella lutea seedlings, 22 Mimulus cadinalis 'Red Dragon', and 8 Phygelius capensis. I'm pleased there was germination. A thank you note was handwritten on my invoice and a free seed packet of Pyrethrum Robinson's mix was included. I waited to post to be sure I had viable seeds and healthy seedlings and I do. Yeah! Will order again.
On Aug 9, 2010, JenniferRuth San Diego, CA (Zone 10b) wrote:
I placed a very large order on a Monday. I received it the following Monday. Everything was there except for two packets that were backordered, and the packing slip specified when they would be coming (two weeks). In addition, Robin was extremely generous with free extras, including one kind that I had emailed her a request to add to my order. She chose the extras well, too--must have paid attention to my tastes. I really could not be happier with this company.
In addition to the good service, there are two things that particularly please me about Summer Hill. One is that if they are out of something, you can click on "More info" and be given a spot to add your email address for them to notify you when the seeds are available again. Very convenient. The other thing I like about them is that they don't just carry the same old things that you find at every seed company. That's why I ordered so many things from them--they had lots of things I didn't already have seeds for. I am really pleased.
I had nearly 100% germination with the snapdragon seeds I bought from Summer Hill- only 1 seed failed to germinate. The seedlings are thriving. These are easily the best results I've had with snapdragon seeds ever. Outstanding!
Had a great germination rate for most of the order, though the Climbing Bleeding Heart sprouted, in the fridge (as directed), I guess within a few days (not the extended time frame indicated) and so all died off from lack of light before I realized it. The Cosmos Seashells also did poorly, of 30-40 seeds, only 13 came up, but everything else (we ordered a lot from several places) did just fine.
Website could be better, with more info on difficult to germinate seeds, but it isn't a deal breaker.
On Mar 30, 2010, gladgrammy Saint Paris, OH wrote:
They had some seeds that I could not find elsewhere. Prices reasonable and I received the seeds within a week of ordering. So far they all seem to be germinating well. I am very pleased with this company and will be ordering from them again.
On Mar 21, 2010, connietn Brentwood, TN (Zone 7a) wrote:
The seeds arrived very quickly. They sent a bonus (even with a small order), and it *seemed* that they had taken the time to analyze what I might like, because it was actually another I had considered ordering!
I really appreciate that their catalog notes poisonous varieties, a policy I think more nurseries should adopt to help people with toddlers and pets be more aware.
On Mar 20, 2010, newgirl700 Greensboro, NC (Zone 7a) wrote:
Excellent customer service. Hand written note of thanks plus bonus seeds were unexpected but much appreciated. In these tough times, I choose where to spend wisely. It's nice to do business with a company that truly appreciates your business.
On Feb 20, 2010, sranger RedDeer , Alberta Canada wrote:
Posted on October 7, 2007, updated February 19, 2010
This is in regards to the wonderful service I had at summerhill seeds. Robin's service was exceptional. She returns e-mails immediately, and send free gifts. I had purchased seeds, received them within 7-10 days, as I'am in Canada. Most of my purchases were for tropicals, which take time to germinate, but the seed looked fresh, and was well packaged. If you want to buy from someone who clearly enjoys her job, and customers, give her website a try.
On February 20th, 2010, sranger added the following:
The service Robin gave was great. She was quick to respond to a problem after I never received my seeds that she sent out, when they were lost in the mail, or stolen. She quickly sent out another package which arrived within 7 business days to Canada, and she added another postal service to her shipping methods on her site, to help get packages to customers faster. Thank-you Robin for your great customer service, and as always you have great seed selection!
A great big ditto on all the positive comments. Great variety of seed, great prices, fast delivery, personal note from the owner and two bonus packs of seed sent as a thank you. What else could you want??
On Jan 27, 2010, gardencat4 Charlestown, RI wrote:
This is my first time ordering from Summer Hill and I am extremely pleased with the experience. Their selection is fantastic-I had to restrain myself from buying more and I bought quite a bit including the new japanese morning glory-dark blue with a white picotee. I also got some free seeds and a nice handwritten note from Robin. I will buy from them in the future.A+++
My experience with Summer Hill Seeds has been most positive. My only regret is that I can't give them an excellent rating; because your ratings don't go that high. Fast and friendly service. I received my order with one pack of seeds missing so I e-mailed them and had an e-mail written back to me before I could finish looking at my other seeds. Before I could respond to that, I had another e-mail stating my order was in progress and then shortly after that I had yet another e-mail stating that it had been shipped. I'm impressed. I hesitate to mention that she also sent me free seeds; because I don't want everyone to think that they will get free seeds too! Overall a most pleasant experience. Thank You Robin.
On Dec 12, 2009, dmac085 Greensboro, NC (Zone 7a) wrote:
Posted on September 16, 2009, updated December 12, 2009
I placed an order with Summerhill recently and for some reason my postal carrier didn't feel like leaving the envelope (which would have fit easily in my mailbox) and left my pick up notice in the neighbors box. A couple weeks later the neighbor gave me the notice and my seeds had been returned to sender as I hadn't gone to the PO to pick them up. I emailed Robyn and offered to send payment for postage if they would resend my order. She very kindly and quickly declined my offer of postage money and resent my order (with fresh seeds) which arrived safe and sound. All emails were responded to and I really appreciate them going so far to make sure my seeds made it to me. The reasons I didn't receive them had absolutely nothing to do with them and still they went above and beyond when they didn't have to.
Really happy with my experience and will be returning for more---give them a try!
On December 12th, 2009, dmac085 added the following:
Hosted the 2009 Summerhill co-op and couldn't be happier with the entire thing. I think I can safely speak for all the participants in saying that it was a pleasure to work with both Robin in customer service and Mitch in technical support. They were prompt to respond to any and all questions and concerns and kept me informed about the in stock situations.
First time hosting any co-op so I made mistakes or overlooked things a couple of times but due to the professionalism of the folks at Summerhill everything worked out beautifully. Couldn't be more pleased as a host and as a customer and if each person could comment on it I think there would be 80+ members leaving similar feedback.
I participated in the DG seed co-op for Summer Hill Seeds. I have not purchased seed from them before. I am very pleased so far with the packaging, directions and the personal note from Robin thanking me for my purchase. Everything arrived very quickly after payment.
I'm very pleased!
On Oct 29, 2009, starlight1153 Seale, AL (Zone 8b) wrote:
Posted on October 20, 2008, updated October 29, 2009
Found this company by accident. Placed an order and was very impressed with the service and also with the care and professionalism of my seeds and packaging.
Liked the company so well am ordering more from them. : )
On October 29th, 2009, starlight1153 added the following:
Just placed still another order lastt week and it arrived super quick and as professional as always. This a great company for gettign new , unusual or rare seed in just the right porportion amounts. You cna order with confidence from Summer Hill seeds.
On Sep 27, 2009, jrwbirds Elberfeld, IN (Zone 6a) wrote:
I can only echo what others have written - incredible selection, many hard to find seeds, great communications, answers questions FAST, seeds arrived quicky...well packed and somehow, a couple extra packets sneaked into the mailer..LOL The hand written note added that personal touch that is missing in so many transactions.
On Jul 15, 2009, hollyhocklady Shepherdsville, KY wrote:
LQQKING for those hard to find seeds ?
Summer Hill Seeds is the BEST place to find them...
I placed my order in June & in 3 days I had my seeds.
I am here to report that 99% of my seeds are up & growing everyday... Thanks Summer Hill Seeds :)
I was pleased to find this seller via Dave's. She has many unusual varieties such as a yellow impatiens that I have only seen in the nursery where I work as $8 plants. I ordered on April 4 and received my seeds on April 12th. Carefully packaged and with three free packets and a handwritten thank you! Excellent source.
On Apr 1, 2009, rkennell Roanoke, IL (Zone 5b) wrote:
I am totally pleased! Not only was the shipping prompt and the instructions clear to understand, the extra packets of seeds and handwritten personal note from Robin were a very nice touch! The one packet of seeds sprouted in less than 24 hours after planting them per her instructions! (With the help of heat mats and fluorescent lights.) I already have placed a 2nd order and again, she has generously given a couple extra packs which I am excited to grow! After I lost my email for a discount, they followed through and offered an even better one--they are definitely worth ordering from! Thanks, Summerhill!
On Mar 31, 2009, mellen1954 New Providence, IA (Zone 5a) wrote:
Wow! What fast service! I just received my 3rd order this season from Summer Hill. Even though this time it was a small order-3 packs-Robin sent an extra pack of another kind of seed that she thought I might like. The information on how to grow the seed is clearly written on the pack. Plus she sends along a flyer describing the method she has used to successfully grow the seeds. They have lots of unusual varieties that are fun to try. Great communication and fast shipping. Mellen1954
On Mar 26, 2009, BETELGEUSE312 ATHENS Greece wrote:
My mail order for seeds to be posted to Athens, Greece was dispatched very promptly & efficiently. The goods arrived intact including some free extras and a personal letter from management. Payment arrangements were extra safe. This is clearly a solid, reputable, courteous company I shall be happy to be doing business with in future. A very positive experience, indeed!
This was my first time ordering from this company - I stumbled across them because I was looking for particular seeds, and was impressed with their selection. I also ordered seeds from other places at the same time. Still waiting for those. The seeds from Summer Hill, on the other hand, arrived so fast it almost made my head spin! :-) In a good way, of course. They were packaged superbly, came with a lovely handwritten thank-you note, and even some freebie seeds. And the seed packets have detailed instructions on them as well. Combine all of that stellar service with their great selection - and I'll definitely be ordering from them again! Couldn't have been a better experience......
I ordered seeds from their website, a very nice, easy to navigate site, and they came in a reasonable amount of time. I will use them again in the future and hopefully remember to update my rating to reflect germination rates. They also included some freebies in the order.
On Feb 13, 2009, maggidew (Maggi) Big Sandy, TX (Zone 8a) wrote:
This company has it all. Easy to use website, clear germination instructions, very reasonable prices, a wide variety of seeds. The most outstanding feature is their communication with the customer at every step. I have been very pleased with every transaction and will continue to be a loyal customer.