Comments regarding Seed Savers ExchangeClick here to return to Seed Savers Exchange's listing.
|On Jan 20, 2011, vikingred Casper, WY wrote:
I had a large order of seeds, a full order form full. It took about 10 days or maybe a little longer, at the time they were snowed in bad in Iowa and the surrounding area so that was most likely the short delay, i don't need the seeds until spring so I wasn't expecting them in 3-4 days anyway. All seeds arrived in great condition, only one item was back ordered[ bunte forellenschluss lettuce. I love SSE, I visited their farm on labor day weekend 2010, a way positive experience, I bought a lot of things in the visitors center, staff and clerks were very friendly and helpful. I will order from them again anytime.
|On Aug 18, 2010, 1SickPuppy Waukesha, WI wrote:
Posted on August 16, 2010, updated August 18, 2010
On April 20th, 2010, 1SickPuppy changed the rating from positive to negative and added the following:
Let me start out by saying I waited 3 business days for a response to my complaint before I wrote this review.
I ordered and received a 25# bag of Caribe seed potatoes along with another 25# bag of Yukon Gold. For the most part the Yukons fall within the acceptable range for seed potatoes but the Caribe's were almost an entire loss. They were moldy, scared, punctured and rotten for the most part. This besides the fact that they were so large that I could have sold them as baked potatoes at the fair. The problem didn't happen during the shipping but you can see that they have been bad for quite a while. There are even cuts in some of them from harvesting.
I now have to find another local source for my spuds because my garden is ready to go and I am leaving town for a couple of weeks
I will continue to order seeds from SSE but I will not be buying anymore potatoes from them and I suggest others think twice before going through them.
Shame on you SSE!
On May 4th, 2010, 1SickPuppy added the following:
I cannot believe that SSE has lowered itself to become one of the companies listed on this site that don't respond to their customers concerns.
As the "Company Representative" requested I contacted the customer service rep's and got the same response I received prior to my posting................NONE.
Here is what I wrote:
I just received my potato order from you Invoice Number: XXXXXXX and a large portion of the order of Caribe Potatoes were moldy and unusable (8# are bad). I ordered a 25# bag of these potatoes along with 25# of Yukon Gold and I am not happy with the product at all. The mold and juices from the rotten potatoes has contaminated some of the Yukons and most of the Caribes.
I have ordered potatoes from your site in the past and have received beautiful potatoes. These Caribe's are "huge, moldy and I'm afraid to even plant them.
Since this email I have left negative feedback on Daves Garden website. This seems to have drawn the attention of "a company representative" in your organization.
They wanted me to get back to someone and straighten this situation out although what was suggested would not be workable for me at this time. Since I did not receive a response to my previous email complaint I went out and purchased some seed potatoes locally so my crop would be in the ground before I had to go out of town, so replacement potatoes at this point would be a waste of time and money. It turns out that the spoiled product was worse than I originally thought and the damaged potatoes actually weighted in at 11lbs 14oz.
What I think would work for me at this time would either be for either my credit card being adjusted to reflect the lost product (plus shipping & handling) or a credit for further purchases.
If this is acceptable to you I will remove the negative rating from the website.
This whole situation could have been taken care of in a more personable manner and the whole world wouldn't have had to know about it if you would have contacted me within a reasonable amount of time to explain the situation.
In the future I hope to receive the product and services I have become accustomed to from your organization.
As of this date............no response.
On August 16th, 2010, 1SickPuppy added the following:
Well.......After reading the reply from the "company representative" I again contacted SSE. I was ignored just as I was previously. This is a great example of a company becoming too big to care about it's customers. It's lost it's focus and now it seems to be just about profits.
Against my better judgment I planted what I could salvage from the Caribe Seed Potatoes and go exactly what I feared. The potatoes where ugly, scared and misshapen. The other potatoes I planted in the same bed where great and had no scars whatsoever. They looked "normal".
Since SSE has left me no other recourse I have decided to contact the USDA, and the Department of Agriculture for the State of Iowa and Wisconsin. There was something wrong with the seed potatoes that were sent to me and I am hoping that they investigate my complaint. I have pictures of the seed potatoes sent to me and I am willing to have my crop and soil tested to see if I was sent diseased seeds. I still have a file of the emails I sent to SSE which included pics of the potatoes.
Again I can't emphasis this enough............buy your seed potatoes elsewhere! There are distributors out there who still care.
On August 18th, 2010, 1SickPuppy changed the rating from negative to positive and added the following:
I want to thank customer service at SSE for resolving this issue. I don't know why my earlier emails were not answered but in the end I am more than satisfied with the outcome.
On Aug 18, 2010, Seed Savers Exchange responded with:
"On Apr 27, 2010 3:33 PM, Seed Savers Exchange responded with:
Seed Savers Exchange will be happy to provide replacements for potato varieties you found to be unacceptable. The Caribe is a very large, good eating potato, but is not a very good keeper. In fact we struggled again this year to sort through our supply to have enough "acceptable" potatoes to meet committed orders, and quit taking new orders in mid-February as a result. We furthermore have decided not to offer the Caribe next year, and are growing a number of varieties this year to decide on a replacement. Thank you for your feedback and we hope you will try potatoes from Seed Savers again in the future.
On Aug 16, 2010 2:22 PM, Seed Savers Exchange added:
|On Jul 18, 2010, sunnybritefarm Naalehu, HI wrote:
I've ordered from SSE several times and every order has been just fine. I never ordered seed potatoes, so I can't comment about that. But all in all I'd recommend them to a friend. I intend to order again in the future.
|On Jun 28, 2010, kcbass64 Odessa, FL wrote:
Great response, received my seeds in just a few days. I like growing peppers, carrots, & tomatoes primarily. I'm trying out both of their paprika pepper varieties, the hottest pepper variety they offer (Fatalii), and the Paris Market carrot. I recommend Seed Savers to everyone, and will be a repeat customer.
|On Jun 14, 2010, connoisseur Indianapolis, IN wrote:
The problem with this company is that it doesn't tell you it is out of something until you receive your order. Surprise! You open the package and discover the item you really wanted (the rest you had just ordered as filler), the company is out of. Oh, the company didn't bother to tell you after you placed the order that the item was no longer available. It just added the note to the shipment box. How about some organization and communication!
On Jun 14, 2010, Seed Savers Exchange responded with:
"On Jun 17, 2010 10:32 AM, Seed Savers Exchange responded with:
We apologize for the inconvenience with this order. This is a rare problem and one we take several precautions to prevent. Occasionally we run out of seed or are otherwise unable to fill catalog offerings. In these instances the item is flagged in our system as backordered or sold out. While we are not sure how Connoisseur placed the order, here is the usual protocol.
|On May 22, 2010, yhetti Medford, MA wrote:
What happened to the Seed Savers Exchange I once loved. There has been a total lack of communication between customers and customer service. I sent 3 emails to 2 different representatives and received no reply.
|On Apr 30, 2010, VAgardener2 Richmond , VA (Zone 7b) wrote:
Posted on April 13, 2010, updated April 30, 2010
On April 30th, 2010, VAgardener2 added the following:
I wanted to give an update on the transplants. They arrived on time, were very well packaged, and although looked a little stressed (3 days in the UPS truck), perked up quickly after being watered. They look very nice in the garden now a week later.
I would definitely recommend ordering transplants from SSE.
|On Apr 24, 2010, BoJack Tooele, UT wrote:
Login and creating a new account were ridiculously difficult and took a tediously long amount of time.
|On Mar 15, 2010, Dyson Rocky Mount, VA (Zone 7a) wrote:
Posted on December 25, 2009, updated March 15, 2010
On March 15th, 2010, Dyson added the following:
Update 3-15-2010 - Ordered many more vegetable seed have started onion, peas and cauliflower and I am extremely pleased with the near 100% germination rate of everything started so far.
|On Mar 1, 2010, carpenterlady Cloquet, MN wrote:
I have ordered seeds from SSE for at least two years. Germination has been better than any other company I have received seeds from. Shipping is fast. And as other posters have mentioned the website is easy to use and their catalog is among the best.
|On Jan 20, 2010, Bad_Seed Loma Linda, CA wrote:
I was impressed with the tremendous selection, and the mission of SSE so I called them regarding an order I wanted to place. I let them know it was important that I receive the seeds quickly, since they were for our annual garden tour, for a display garden to be grown from seeds. I was assured the seeds would be shipped quickly, so I placed the order, asking that the seeds be sent to a friend who would germinate them. Several weeks later, I learned the seeds had not arrived at my friend's house. When I called SSE, I learned that the seeds had not been shipped due to a minor error. I reminded them about our earlier conversation, and asked if they would expedite shipping. The person I spoke to was apologetic and polite, and she did offer to personally make sure the seeds were sent out that day, but did not agree to ship by an expedited method. Under the circumstances, I thought they should have done so. I'll follow up this feedback when the seeds arrive.
|On Aug 1, 2009, Possi Edmond, OK wrote:
I have never had a bad experience with anything I have ordered. My husband and I pour over the catalogues when they come. They are so interesting with all of the things we have never seen before even if they aren't something we have room to plant. The membership is so worth it. I wish I could visit there in person.
|On Jul 30, 2009, mygardenoasis Georgetown, CA wrote:
Have ordered from them in years past and this year. I LOVE their Reine de Glace lettuce. Best summer lettuce I've ever grown!
|On Jun 22, 2009, baffledq Salt Lake City, UT (Zone 6b) wrote:
I have ordered from this company many times and am always impressed. The seed packets themselves are sturdy, with lots of information, so you can save your own seed in the same package! Or at least keep the packet on file for the information.
|On May 26, 2009, enunciat Webster, NY wrote:
Over the past few years, I have ordered the majority of the seeds for my garden from SSE- the orders have always been accurate, and when I emailed them with questions, Tara responded immediately. Germination rates have been good.
|On May 2, 2009, anitar49 Ridgeley, WV wrote:
I order at least a couple varieties of seeds from Seed Savers every year--this year no exception. They have items that I haven't seen in other catalogs. Last year I tried the ground cherries (yum!) and this year I'm giving Sunberries a try. Shipments have always been quick, and germination very good.
|On Apr 11, 2009, mulried Saint Paul, MN wrote:
Enjoyed the catalogue. I like that they post a picture of each type of plant. Prices and shipping are in the middle of the road.
|On Apr 6, 2009, goofybulb (Zone 5b) wrote:
First time ordering from SSE, it happened about 10 days ago. I am impressed at the wonderful variety they have, all heirloom/open pollinated vegetable seeds. I was very excited to see that they carry a Romanian heirloom bean that I've been longing for. Reasonable prices, fast shipping - my seeds arrived within 1 week from ordering. Great quality too, all the beans are sprouting already! I will definitely order again.
|On Apr 4, 2009, sunhill Pateros, WA wrote:
I ordered seed potatoes this spring - 5 different varieties. When my shipment arrived, there were only 4 - beautiful!!! However the 5th variety was missing, I looked at the invoice expecting that they were sold out (even though I had ordered last fall) but the invoice showed that I had been charged for these non received potatoes. I have called and left 2 messages and sent 2 emails, but no response. I have been very happy with previous orders and this company's mission, but am greatly disappointed at this situation.
|On Mar 28, 2009, Spriggin Selma, OR wrote:
Thanks to poor planning on my part I hadn't ordered any Amish Paste tomato seeds for this year. It's getting late so I rumaged around in my old seed box and came up with some of yours packed for 2006. 3 out of 5 are already up. Wow! That's better than some other brands that are packed for this year. I'm impressed.
|On Jan 24, 2009, jerrygarden14 Chula Vista, CA wrote:
They always offer a decent selection of popular heirloom vegetables. Have ordered a few times and had nice results from their seeds with pretty standard (good) germination. Most certainly a good source for heirlooms. I'd love to visit their farms, maybe someday!
|On Jan 19, 2009, DarkEarth Hillsboro, OR wrote:
SSE has a little higher prices than some of the other catalogs, but they offer heirlooms that can't be found anywhere else, which makes the price more than worth it. I ordered a mixture of seeds and potatoes from their website this January, and they shipped the seeds promptly. The potatoes of course won't ship till March planting-time. The seeds arrived in less than a week, which is pretty impressive for cross-country shipping.
|On Jul 21, 2008, prairiedoc Morris, MN (Zone 4a) wrote:
I spent ten years getting hooked on heirloom vegetable varieties at farmers' markets; when I moved to a small town and couldn't get those varieties anymore, I figured I'd just have to grow them myself. It was a real treat to get the Seed Savers catalogue and find so many old favorites, not to mention discover dozens of varieties I'd never heard of!
|On Jun 13, 2008, Luv_Perennials Cincinnati, OH wrote:
I have placed relatively small orders with SSE over the years and have loved the selection, information, and quality of seed. For the past two years I have purchased a few live tomato and pepper plants. Each year I have had excellant results with these very healthy plants, and very tasty produce. The first year, two of the tomato plants looked like they had gotten too hot in the box and would not make it, but after a few weeks languishing, they began to grow and produced well. I plan to continue to order from SSE, and may even join one year.
|On May 28, 2008, d_montaigne El Cerrito, CA wrote:
I ordered online in late April (seeds and seed potatoes) and received all my seeds within the time period stated on SSE's website. The seed potatoes came a little later than expected, but it worked out because I was behind in preparing my "potato box." I have nice potato leaves coming up and have started to hill the potatoes. Seedlings of direct-sown seed are also up; I have hope that this year I can eat some real meals from my (small) garden!
|On Feb 21, 2008, stevejer Underwood, IA wrote:
Just completed this year's order with Seed Savers Exchange, which prompts me to extol a too-often overlooked virtue: An easy to use Web site. This is especially important to me since I have an elderly computer and creakly old dial-up Internet service. Never have I experienced a Web site as easy to navigate as that of SSE. Online ordering is a joy. And, of course, the seeds are to die for, especially the tomato and pepper varieties. Heartily recommended. Oh, and any garden lover definitely should take a pilgrimage out to Decorah, Iowa, at least once. The SSE farm is a wonderful place to see.
|On Feb 21, 2008, sunkisst Fort Pierce, FL (Zone 10a) wrote:
IMHO,this is a wonderful organization with a great philosophy. As a past paid member I took advantage of the vast and sometimes unusual selections available through fellow members always experiencing a pleasant exchange. However, I did have some germination issues occasionally when ordering through fellow members. This was more than made up for by the generosity and good spirit of the members at large.
|On Feb 4, 2008, JimIowa Marshalltown, IA wrote:
I have had ordered seeds online and bought them at the visitors center in Decorah, Iowa. All of their seeds have performed very well, from tomatoes to melons to flowers.
|On Jan 29, 2008, Gardengirl1204 Richmond, VA (Zone 7a) wrote:
After reading about Seed Savers here on DG, I checked out their site and ordered 6 packets of seeds. Their communication via email was first rate and the delivery was fast. The seeds were packaged nicely! Highly recommend!
|On Oct 26, 2007, Sherrysue Hillsdale, WY wrote:
I ordered seeds from SSE and they arrived promptly, were well packed and had colorful packaging with good planting instructions. The selection is good, but I thought the seeds were a little pricey at $2.75 per packet; however they still were not overly expensive.
|On Oct 8, 2007, dcwik Bailey, CO wrote:
Ordered seeds this year and last, they arrived in a timely manner. Seeds are great, selection wonderful. Love the catalog and the history behind where seeds were obtained. My favorite so far!
|On Jul 10, 2007, asl5 Ardmore, PA (Zone 6b) wrote:
I've ordered from SSE for years and have always been pleased with my interaction with them. I've purchased vegetable and herb seeds, as well as tomato plants, garlic and potatoes. I've been very happy with everything. The plants have arrived in great shape. I also LOVE their catalog -- it is a real treat whenever it arrives.
|On Mar 21, 2007, DawninTx Nevada, TX (Zone 8a) wrote:
I've ordered flower seeds from Seed Savers for the last three years and have always had a good experience. Seeds arrived promptly and planting instructions were printed on the packages. Some seeds that I have tried include hollyhock, cleome, moon flower, morning glory, bunny tails, and more. I ordered seeds for Corkscrew vine, package of five seeds, and all germinated. This year ordered corkscrew vine seeds from another vendor, also sent five seeds, I had no germination.
|On Jan 11, 2007, lafko06 Brimfield, MA (Zone 5a) wrote:
I ordered their garlic variety pack in the fall. I was impressed with selection, quality and condition of the package. I already have 6 inch shoots and I'm looking forward to fresh garlic in the summer. I was so impressed, that I recently bought a membership too.
|On Jan 9, 2007, blumenlieber vancouver, WA (Zone 8a) wrote:
first time order; very impressed by the selection, the generous amount of seed per package, and the detailed cultivation information on each package. I will definitely order again in future.
|On May 26, 2006, mikejan Staten Island, NY wrote:
First, I have been very disappointed with the poor germination rate of their seeds. Second I ordered prairie plants from them and was told today that they would not arrive until the middle of next week, meaning they would sit in a UPS truck over a hot, 3-day weekend. Thier rationale is that being prairie plants they are tough enough to handle anything as they should be dormant. I don't understand how any plants, much less prairie plants can be dormant at this stage of the growing season.
|On May 12, 2006, adadia Glenmoore, PA (Zone 6b) wrote:
Last week I ordered 12 tomato, pepper and ground cherry transplants from SSE, and they arrived today in excellent shape. Their packaging is phenominal; UPS left the package upside down on my doorstep, but it didn't make any difference-all of my transplants were still firmly in their pots with all their soil still in the pots with them, and nothing broken. The transplants themselves are robust and healthy. I ordered these from SSE because it was pretty late and other places had already sold out of the transplants I wanted, but next year SSE will be my first choice.
|On May 5, 2006, DCUrbanGardener Washington, DC (Zone 7a) wrote:
I have placed two separate orders of seeds, and three separate orders transplants from SSE. Very impressed with how friendly and helpful their customer service is. The many seeds I ordered have since sprouted; about 85% germination rate.
On May 12th, 2006, DCUrbanGardener changed the rating from neutral to positive and added the following:
The second group of heirloom tomato transplants arrived. They all look healthy. I checked the soil, and it is not too dry. As per usual, the packaging is superb.
|On Apr 6, 2006, beaker_ch Columbia Heights, MN (Zone 4a) wrote:
I placed an order with SSE and received in about a week. Seeds nicely packaged. Also bought a seed growing reference book and just love it. Will purchase from them again.