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|On Jun 12, 2012, Waldeburg Puyallup, WA wrote:
Posted on June 12, 2012, updated June 12, 2012
On June 12th, 2012, Waldeburg added the following:
Update as of 12 June 12, I have yet to hear back from anyone at SSE and the charge on my credit card has turned from pending to charged.
On June 12th, 2012, Waldeburg changed the rating from negative to neutral and added the following:
Updating this to neutral based on my having to reach out to SSE a second time to resolve the matter and the difficulties with the website. I was able to get my account sorted and the charges corrected on the membership fees. SSE even stated they would provide both 2012 yearbooks without charging shipping. I did place an additional order for some seeds today. I am sure that will pan out fine.
On Jun 12, 2012, Seed Savers Exchange responded with:
"On Jun 12, 2012 1:45 PM, Seed Savers Exchange responded with:
|On Jun 14, 2010, connoisseur Indianapolis, IN wrote:
The problem with this company is that it doesn't tell you it is out of something until you receive your order. Surprise! You open the package and discover the item you really wanted (the rest you had just ordered as filler), the company is out of. Oh, the company didn't bother to tell you after you placed the order that the item was no longer available. It just added the note to the shipment box. How about some organization and communication!
On Jun 14, 2010, Seed Savers Exchange responded with:
"On Jun 17, 2010 10:32 AM, Seed Savers Exchange responded with:
We apologize for the inconvenience with this order. This is a rare problem and one we take several precautions to prevent. Occasionally we run out of seed or are otherwise unable to fill catalog offerings. In these instances the item is flagged in our system as backordered or sold out. While we are not sure how Connoisseur placed the order, here is the usual protocol.
|On Jan 20, 2010, Bad_Seed Loma Linda, CA wrote:
I was impressed with the tremendous selection, and the mission of SSE so I called them regarding an order I wanted to place. I let them know it was important that I receive the seeds quickly, since they were for our annual garden tour, for a display garden to be grown from seeds. I was assured the seeds would be shipped quickly, so I placed the order, asking that the seeds be sent to a friend who would germinate them. Several weeks later, I learned the seeds had not arrived at my friend's house. When I called SSE, I learned that the seeds had not been shipped due to a minor error. I reminded them about our earlier conversation, and asked if they would expedite shipping. The person I spoke to was apologetic and polite, and she did offer to personally make sure the seeds were sent out that day, but did not agree to ship by an expedited method. Under the circumstances, I thought they should have done so. I'll follow up this feedback when the seeds arrive.
|On Aug 29, 2003, berrygirl Braselton, GA (Zone 8a) wrote:
I ordered from them first time this spring. I felt I didnt get good germination so I called the co. They sent me TWO pks of seeds instead of replacing the one and I was very impressed b/c theyre not a big name outfit and im sure theyre budget is tight. I will be ordering heirloom seeds from them again!!!
On January 12th, 2006, berrygirl changed the rating from positive to neutral and added the following:
Maybe I have a bad memory but I don't ever remember getting very tiny seeds from SSE that were not also in a glassine envelope. When I opened my petunia seeds they all spilled out on the floor. I was expecting them to be in another envelope, and when I opened the glue flap, they fell out!
If I am wrong about this, then I apologize in advance. I am sure though, that in the past they have always been in glassine envelopes.