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I wanted to order boysenberry plants from Black Diamond Nursery after I found them on the web. I first tried to fax them, then tried to call them (3 different days) and then e-mailed them to let them know I was trying to get in touch with them to place an order. I have received no reply of any kind. Does this company really exist?
I called this company and received a fax tone, never a voice message or live person. Finally I decided to fax in my order with credit card number against my better judgement. Sometime later after much searching I found an email address and contacted that way. All this to no avail, NEVER any kind of response from them. Why does this company have a website? It acts as if it's a front for something else. If Black Diamond doesn't sell out of the state of AR, or only in it's local area it should simply say so on the webpage. Don't these people know that "satisfied customers tell 3 people and dissatisfied customers tell 30" (if not 300)? DEFINITELY, not into customer SERVICE !
