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On Mar 15, 2012, dogfacemonkey Knoxville, TN wrote:
Posted on March 15, 2012, updated March 15, 2012
I have had nothing but trouble from this company from day one. After placing my order for 50 plants and confirming the order, they changed the web page and my order so that it was only for 2 potted plants -- obviously a bait and switch tactic. I even made a copy of the original web page I ordered from so that I could prove it to them, but they refused to honor my original order. I had no other option than to cancel my order. They supposedly refunded my order, but the money still has not shown up in my bank account. Funny though, when I originally ordered, the money was taken OUT of my account the very next day! I will never be doing business with these crooks ever again, and I caution everyone else against it as well.
On March 15th, 2012, dogfacemonkey changed the rating from negative to neutral and added the following:
I wanted to make other readers aware that this company is actively making an effort to resolve this issue to my satisfaction.
Thanks.On Mar 15, 2012, Garden Harvest Supply responded with:
I am very sorry for all the confusion over this order. It appears we did in fact have a wrong description on the product page in question. I have emailed you and offered to honor the order if you still want it. Please accept my sincere apology for this error, it was not intentional in any way. Joe"
Ordered 2 hollyhock plants: Chater's Maroon & Nigra Alcea. Packaged well. Even had "Live Plants" and "Handle With Care" stickers on it. I am super excited to see these hollyhocks bloom next fall. Quality plants. Will order again!
Posted on July 21, 2011, updated July 21, 2011
I recently asked for a gift card for this company from my wife for my birthday. They had a lot of nice things on their website. When I went to spend it though I noticed that they do not allow you to spend gift codes on shipping---only merchandise, and their shipping is NOT cheap. So I have to pay to ship my own present. So please be wary-- better to get cash and spend it than it is to be limited by these unfortunately over-restrictive policies. Will come back and review the product once I receive it.
On July 21st, 2011, survivorman changed the rating from neutral to positive and added the following:
Indeed the company has now fixed this issue--I can now wholeheartedly recommend gift cards from them. Thanks for making it right!On Jul 21, 2011, Garden Harvest Supply responded with:
Happy Birthday Survivorman! The shopping cart software we have used in the past did not allow gift certificates to be used for shipping cost; however we have recently upgraded to a newer version which does allow it (we failed to turn on the new option so that shipping could be included). After your call this morning and now your comment here, we started digging into this issue and discovered we now are able to allow it to be used against shipping charges as well. Please accept my apology for the confusion with your order. Give us a call back if there is a way we can make this right with you. Joe"
On Jul 19, 2011, gardadore Saylorsburg, PA (Zone 6a) wrote:
June 26 I ordered 3 Tarragon, 1 Rosemary and 1 Stevia plants. They arrived a few days later in fantastic condition and bigger than I expected. I am very impressed with the quality of their plants and their fantastic service. I will certainly use them again!
Back in April of 2011, I decided that I wanted to have a few herbs and some coleus plants in my garden... Actually I should say it's really a small patio, only about 64 square feet or so... which the plants have to share with patio furniture.
Anyhow, I was able to obtain suitable herbs locally... but nobody in my town who works where plants are sold seems to even know what Coleus is, let alone had any for sale. I went searching on the internet and found Garden Harvest Supply, where I discovered an abundance of varieties of Coleus.
After studying my options, I chose Dark Chocolate, Dark Star, and Cracklin Rosie varieties of Coleus. All are said to be 15 inches or smaller in height... well surprise, surprise, surprise! They get much larger than that. Mine are currently about 24 inches in height (or a little over) and still growing. No, I'm not at all disappointed as much as astounded! I thought I was getting dwarf varieties, which is what I had intended to get due to the very limited growing area available to me.
Do I blame this type of growth on:
1. The humidity? - which these Coleus seem to love.
2. The loving care which my beloved spouse showers on the plants?
3. The Miracle Grow potting soil? - which is about all we can find locally.
4. All of the above?
Ironically, I was supposed to be the gardener in this household because my husband works full time for wages... but he does more in the garden than I do.
Later, I also bought two Apple Mint and two Spearmint plants. They are doing what mint does - attempting to be invasive. I don't mind, because that invasive tendency gives me an excuse to harvest some fresh mint, which I like in teas and salads... and since everything in my garden has to be planted in pots of one kind or another, the mint can't go too far. In fact, the Apple Mint must be as happy as a plant can be. It's attempting to bloom. I harvested the blossoms this morning.
I placed my original order from this company due to it's reviews on this website. I am extremely disappointed to say the least. My original order was placed on June 2nd. I recieved a partial order on the 9th. My shrubs were wilted, but I had expected that they would bounce back since they had just spent 3 days in a box. All of my vegetable plants arrived as complete mush. I emailed the company and asked basically what my option were I was told I could recieve a refund or they could reship the plants. June 11th I called and was told they would reship the veggies no problem. I had no intentions of leaving a bad review based on 1 mail issue. To this date I still have not received my replacement plants, even though the remainder of my order had been finished. Just this evening I received an email stating UPS had charged them extra postage so they were going to pass that charge on to me and had gone ahead and charged my card the additional charge earlier today (over a month after I placed the order), without my permission. Some forewarning would have been lovely heaven forbid it had bounced. So overall I give two large thumbs down, I have never been so disappointed in an order.
On Jul 14, 2011, Garden Harvest Supply responded with:
Dear tmwarne: Please accept my sincere apology for this bad order. We strive to have every order arrive in great condition and it appears we have failed on yours. If you could give me a call on Monday, I will make sure your order gets corrected.
After moving to MO a couple years ago from 45 years in So. CA to a house which had a severely neglected landscape... what a challenge....
One of the additions has been a good size "mound" in the front yard. We planted a Riverbirch and a miniature weeping evergreen tree, a few dwarf native grasses and added several purple Echinacea. Looking very pretty but my husband made the comment that it needed more color and I agreed. I want to stay with a more natural look and of course hardy perennials are a must, so I began browsing for some of the yellow/orange/red hue Echinaceas. Many of the "designer" colors I found were over the top in price, until I stumbled on Garden Harvest Supply. Was thrilled with the offerings and equally pleased with the prices. Decided to order a variety of new colors from GHS.
I called them to check on availability and if they could be planted this far into the hot summer. Lady was very pleasant and helpful, letting me know that yes, I could plant the now but was going to make sure they were well watered till they became established. So I placed an order for nine. They arrived quickly and were packed exceedingly well, good sign, especially in this weather. They were in very deep 3" pots, well established with several buds ready to bloom. Since dragging hoses to the mound is a bit of a chore for this old gal, I chose to replant them in 5" deep pots, and set them in our little greenhouse till fall. I will pop them in when the weather is less extreme. Early enough for them to establish before winter comes, which is what I successfully did with our purple ones last fall.
I highly recommend GHS for quality and service!! Will be back for other items on my "want" list!!
On Jul 4, 2011, fabulousflowers Springfield, OH wrote:
I have been gardening for over 50 years and my plants ordered from Garden Harvest came in terrific shape and condition and were packaged very well. I have ordered from a lot of different companies as well as going to lots of nurseries and Garden Harvest will definitely be one at the top of my list. They had some varieties of certain plants that I collect that I have not seen elsewhere. So I was very happy. I have passed your name on to a couple of friends in different garden clubs. Thanks for the terrific service.
On Jul 1, 2011, iykim Hillsborough, CA (Zone 10a) wrote:
I just received my first shipment of plants from Garden Harvest Supply. All plants arrived healthy with minimal damage. They were packed really well, in a snappable plastic cases which keep the plants pretty much intact the whole shipment. They also have the most reasonable prices on heucheras and heucherellas. I am very pleased with my purchase. I am planning to make more purchases from them in the future.
I wanted to add asparagus to my vegetable garden and, after searching several vendors' websites, selected gardenharvestsupply.com. I ordered 20 plants each of 2 varieties with an understanding that the plants would be shipped to me in early May. I received the asparagus crowns and found them to be in good shape. Following the accompanying instructions, I planted the crowns. The germination took between 2 and 4 weeks, but ultimately resulted in over 25 plants emerging from the soil. The plants are healthy and I am completely satisfied. I will do business with this company again in the future.
I purchased 3 types of plants-- Cardinal lobelia, French tarragon (which I could not find anywhere in nurseries in my area and which one does not start from seed), and a foxglove. All arrived very quickly, in great shape. The packing was very impressively done! I will definitely buy from this company again.
On Jun 24, 2011, aileen246 Priest River, ID wrote:
I just received my first order from Garden Harvest Supply and need to say, I am very impressed with their prices and packing. I ordered a variegated phlox and 4 dwarf daylilies. I placed the order on a Saturday evening and it arrived in my mailbox on the following Wednesday. Even though the box was a little beat-up, the plants inside were packed so well, everything was in good order. I think I have found my new best source for live plants. Thank you, Garden Harvest Supply!!
Posted on June 8, 2009, updated June 23, 2011
In early May, I purchased some Fucshia and Impatiens plants.
With the plants, they furnished instructions and Discount Code.
We had some sunny dry days in May, and some of plants
wilted. With my points and extra 5%, the replacement plants
didn't cost that much.
After our June rain, the Fuschia plants perked up.
It is one of my favorite Garden Places to shop.
Quick customer service i.e. Shipping- Priority Mail.
Earn Points for shopping at their on-line store.
Syracuse, NY 13219.
On June 23rd, 2011, Annjynne added the following:
Garden Harvest Supply really cares about their customers..
This year, my Fuschia plantswere healthy and had blossoms on them. They even withstood the late spring rainstorms. Right now, They are stanting tall in its hanging basket. I plan to purchase more flowers from them.
I placed my first order with Garden Harvest Supply in March. I purchased a variety of Hosta and Lantana plants which have been difficult to find in local nurseries. The plants arrived in excellent condition at the proper planting time in May. I am very pleased with their growth and they look good in my yard. I will make more purchases from Garden Harvest Supply.
On Jun 17, 2011, kathylovesbob Bremerton, WA wrote:
My plants arrived in very good shape, and the company was careful to send them when I'd be home-- they checked with me in advance. They came in a container that would have made it impossible for them to be damaged in transit. It was great, and they're all doing very well.
I looked at a number of companies offering "diatomacious earth". Garden harvest offered the BEST prices, and my order was delivered quickly. I enjoyed speaking on the phone with the folks at Garden Harvest. I will always continue ordering from them.
This company strives to please their customers. I've never encounter a company who worked as hard as Garden Harvest Supply to make sure that I'm happy with my purchase despite the fact that I only made a small purchase.
I ordered several Heuchera plants from them. One of them was unavailable this season and they let me substitute while immediately shipped the rest of the order. The representative, Tina, was extremely patient and spent quite a bit of time to educate me on successful growing of the Heuchera. All plants arrived very healthy. The packaging is the best I've ever seen in plant shipping. Highly recommend them.
Posted on June 9, 2011, updated June 9, 2011
Posted on May 22, 2011, updated June 9, 2011
FANTASTIC! I ordered 4 green bean plants and 2 corn plants. Received immediate confirmation and received the plants just several days later. The plants arrived in safe condition and were all HUGE! Soil was moist. Well packaged. I wish I had discovered this company first before using others as they just did not measure up to this company. I will be using them from now on for my veggie and flower plants. Great experience! A satisfied customer from Camden, SC.
On June 9th, 2011, lovethelake added the following:
Another great purchase from Garden Harvest Supply! Ordered 2 squash plants. They arrived quickly and were large, green and healthy. A great company to purchase from. Thank you!On June 9th, 2011, lovethelake added the following:
Another great purchase from Garden Harvest Supply! Ordered 2 squash plants. They arrived quickly and were large, green and healthy. A great company to purchase from. Thank you!
This is the second year I've ordered from Garden Harvest Supply. As always, the plants arrived super quickly and healthy. Their prices are always reasonable and they are one of my favorites places to order from.
I received the wrong product at first. I emailed them with the problem and they emailed me back and said they would send the right thing and for me to keep the wrong item, and use it if I needed it. I didn't receive the other item so I emailed once more and I got an email back telling me how sorry they were for the mistake and my product was on it's way. It arrived very quickly after that. You have to remember, you are dealing with human beings, they make mistakes sometimes. I make my fair share, plus a few of other peoples shares. The question you have to ask is, "Was the problem corrected?" In my case, yes it was. Pleasure doing business and I would recommend your company to my friends and associates. Thank you.
On May 24, 2011, Garden Harvest Supply responded with:
Posted on May 22, 2011, updated May 23, 2011
I placed an order for DE and sweet potato slips on April 29. DE received in a timely manner. Received sweet potato slips on May 11. The matter the slips were wrapped in was COMPLETELY dried out. Lest it be assumed that the USPS, who did the shipping, held on to the slips, the time stamp on the package was May9, two days before I received the slips. If these slips had been packed and sent in the correct manner, I would have received fresh, vibrant slips. As it was, the leaves-when there were leaves- were black, dried out and dead looking. Many of the slips did not even have leaves nor roots for that matter. I was very disappointed in this company and will NEVER order from them again. I spent good money for a bad product.
On May 23rd, 2011, BIGjojo changed the rating from negative to neutral and added the following:
In answer to Joe's response, I called the company back and talked to a helpful person named Tina. She credited me for 1/2 my purchase price and is sending me out another shipment of sweet potato slips. I will let you know what happens. On May 23, 2011, Garden Harvest Supply responded with:
BIGjojo I am sorry to hear about the condition of your sweet potato plants. We do guarantee your satisfaction and would be more than happy to reship another order for you. Please call us Monday and we will get you taken care of. Sincerely, Joe"
On May 20, 2011, magnaastra Charleston, IL (Zone 6a) wrote:
I like to try new things in my garden, something besides what's available to me locally, so I buy quite a few plants online. I'm really glad that I chanced across Garden Harvest Supply. Their selection is wonderful, VERY reasonably priced, and their plants are amazing. I was also impressed with their careful packaging and lightning-fast delivery. Definitely a great transaction!! I will buy from them again.
This was my first purchase from this company and couldn't be more pleased with my fuchsia plants I ordered. They were packaged better than any other plants I have bought and had shipped. The fuchsias were big and healthy, nothing broke, no bugs or diseases.
I will order from this company again. Also prices and shipping were reasonable.
On May 16, 2011, bibbykitty San Antonio, TX (Zone 8b) wrote:
Wow! I orderd 6 agastaches and a butterfly bush. My first order with this company. I am very pleased with the plants I received.
These plants are well rooted and larger than I expected.
I am going to order some kniphofias today.
I would recommend this company to anyone looking for nice plants at very reasonable cost.
Shipping was fast and the plants were well packaged. This has been a positive experience for me. I got some great plants at a price that was more than fair.
Wonderful first experience with Garden Harvest Supply. I ordered 6 different butterfly bushes. They were huge and well rooted. They were packed extremely well. I had bought some from Michigan Bulb a few years back. They were no where near the quality that I just got from Garden Harvest Supply and they cost a lot more.
I placed an order for some tomatoes, peppers, squash and zucchini. They arrived quickly with awesome packaging- the plants were healthy and in great condition. They're doing really well in the garden so far.
I spoke with their Customer Service department regarding shipping dates, and they were incredibly helpful. Thank you, Garden Harvest Supply!
I placed an initial order in February of this year, added another order 2 weeks ago. Called the company, requested to combine orders due to shipment not sent out yet for my zone. They accommodated and refunded some of the shipping cost. They sent the plants out immediately at my request. The box arrived by UPS yesterday with 36 plants inside. They were all alive and doing very well. Today, I just finished planting all the items. They seem very healthy and happy. I am very pleased with my "first-time" order with Garden Harvest Supply. I would definitely consider them for next year.
On May 13, 2011, displacedtexan2 Sun City, CA wrote:
I ordered 8 pow wow echinacea and 4 butterfly weed. They all arrived in perfect condition. I love the way they were packed. They are already planted and thriving in my garden. I will definitely use garden harvest again and have already recommended them to friends and family.
On May 10, 2011, flower36child Middletown, NJ wrote:
I placed an order on 4/3 for 4 cajun hibiscus plants and their website listed my order as "processed". I kept checking my order and it never showed as being shipped even as I received hibiscus plants I ordered from other places. I called early last week and the person from the company said that it would be shipped last week. That never happened. I emailed yesterday to find out what what was going on. I received emails today stating that it was not shipped because one of the items I ordered 5 weeks ago, a Black Dragon hibiscus, was out of stock because of a supposed crop failure. What this had to do with the rest of my order I do not know but I was never informed of this and had to go out of my way to find out what happened to get the rest of my order shipped.
On May 10, 2011, Garden Harvest Supply responded with:
flower36child I am very sorry to hear about this problem. I have just spoken with everyone who is involved with your order. Each order is "processed" as soon as it is placed, however it does not ship until the particular week for your state. When you called last week, we did not pay attention to the individual items on your order and just assumed everything was shipping, since NJ shipped last week. Please allow me to apologize for this error on our part, there is no excuse for this oversight. The Black Dragon did have a crop failure, I apologize we did not follow through with you when we were informed. It appears you gave us the go ahead to ship the rest of your order, we will get it right out. I would appreciate a follow up once our order arrives. Again, I am very sorry we have failed in giving you great customer service. Joe"
On May 9, 2011, indianaguy Harrisburg, PA (Zone 7a) wrote:
Posted on March 28, 2011, updated May 9, 2011
This was my first order with GHS and so far it's been a great experience. I ordered online after finding them via a google search for tomato plants. Wanted to be able to buy single plants and most of the major companies require a purchase of 3 plants. While looking at GHS website, I found that they had foodstuffs as well as plants. Being a "foodie" I decided to try a few things. Asked that the plants be shipped to arrive before we leave for a vacation in May and, if possible, the other things shipped immediately. Few days later, there was a perfectly packed carton at my front door. The raw milk cheddar is excellent. I'll let you know how the rest of the order works out.
On May 9th, 2011, indianaguy added the following:
5-9-2011 The rest of my order - tomato plants - arrived via USPS Priority mail today. I have to tell you Dave's Garden readers that the plants appear to be very healthy; were perfectly packed; arrived in excellent condition. I've ordered tomato plants from several well known mail order companies in the past and have never had plants arrive in such good condition. I have my Earth Boxes all ready and will plant tomorrow.