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The fall strawberries I ordered were poorly packaged and arrived in terrible condition. I paid $30 in shipping, more than the cost of the plants and it appears they just tossed two 25 plant flats in an over sized box with only a 10 inch square piece of bubble wrap (which somehow ended up beneath the plants). The box was crushed, there were no internal cardboard supports and many of the plants were damaged from sliding around freely. It's like shipping a medium pizza across the country in a large box, without the little plastic thing in the center. I sent several pictures so they could see my pain, and they were very quick to issue a refund for the plants that had died. For that, I give them a neutral rating. I should have chosen the UPS shipping option for half the cost. Even without the refund, I still would be ahead $10. I think when you pay that much for shipping, they should take a little care in preparing your package so it arrives in good condition.
Also, I am a little concerned, that included with my order was a paper stating that they give 10% discount coupons for any positive comments left at Dave's Garden. That seems a little biased. No coupon for me, I guess.
On Sep 26, 2009, Garden Harvest Supply responded with:
Dear Thomasgugel: Let me again apologize for the condition of this shipment, we wish that every order could arrive in perfect condition; however there are some that do get mistreated. We strive to take care of our customers when this does happen, it sounds like we may owe you another $10.00. I will have the girls contact you about this. I can say that out of the thousands of strawberries we shipped this fall, only a handful had problems. Sorry yours was one of the ones that did. Thanks for being our customer and thanks for allowing us to correct the error."
Half of the plants arrived fine. I feel if all of the plants had arrived with the plastic on the pot I wouldn't of lost two plants due the dirt being dry. The plants that did have the plastic on them did arrive with the soil being moist. When removing the pots before planting the soil was falling off the roots and the soil were very dry. All the other plants that I did plant did survive and they are thriving well.
On May 22, 2009, Garden Harvest Supply responded with:
Sorry about the condition of your plants when they arrived, sounds like a rough ride. Have you emailed or called us on this isssue? We will gladly reship the plants that were lost if you contact us. Joe"
On May 12, 2009, whfrench Charlottesville, VA wrote:
I got moldy asparagus crowns! I've tried calling, left a message, tried calling again, no answer. I'm not planting these things in my garden. I don't even like having them in my house! I want a refund!
On May 18th, 2009, whfrench changed the rating from negative to neutral and added the following:
I am changing my rating to neutral because they did give me a refund. I think it shouldn't be too much to expect product that isn't rotting, but they seem to be okay with this level of product quality. Buyer beware.On May 12, 2009, Garden Harvest Supply responded with:
Dear whfrench, sorry you have not received a call on your message. This time of year all of our lines are busy on many different occasions and it takes us a while to get to our messages. I have talked to the girls and they do see a message about your problem, they will be calling shortly.
The mold on the asparagus is not a problem. It is caused by moisture. During shipment the moisture from the crowns cannot evaporate. If you follow the instructions and soak the crowns for 15 minutes, the mold will wash right off.
We will do as you requested and refund your order; please do not throw them away, they are perfectly fine. If you do not want them give them to someone who does.
Sincerely, Joe
On May 12, 2009 1:27 PM, Garden Harvest Supply added:
Since we have just spoken on the phone, the girls will not be calling."
I've ordered 4 tomatoes and 1 brussels sprouts from this company. 4 of the tomatoes were packed together and when I opened it up, they were all out of the pots, tangled up with each other....including its plant labels. Had no way of knowing which plant was which. Ordered Sweet baby girl, Black Cherry, Brandywine Red, Giant Belgian Pink. Meaning...luckily, I ordered red cherry, black cherry, red , and pink tomatoes! So, once they fruit, I will know what they are. If I oreded similar color/sized tomatoes, I would have been REALLY MAD. Oh.....did I say that I ordered the Belgian? I got Caspian instead. They contacted me with that info AFTER they shipped my plants. Tomato plants were decent sized. However, they must have been watered awhile before they packed since they were all withering..... Dirt was bone dry. For first 2 days, they were pityful. Now they seem healthy. I think gardenharvest can take a little more care in packaging well watered plants, and making sure that the plants don't come out of the pots. They can't blame on postal carries on this one....
On May 4, 2009, Garden Harvest Supply responded with:
Sorry to hear about your order. There are a couple of things I would like to clarify. This is most certainly a delivery problem, when you have such a mess when the box arrives it clearly shows the box was mistreated during shipment. Once the dirt starts coming out of the pots the plants will dry out much quicker thereby drying out the plants faster than normal. You were disappointed with your substitution; however we did notify you and we also asked you to let us know if this was not acceptable as we would have gladly refunded that plant if it was not. We do warranty our plants and we would be glad to reship your complete order so you know which plant is what. It would also have been nice to hear about this issue before you posted a misleading commit about our company. Please email us at info@gardenharvestsupply.com if you would like your order reshipped. Thanks for being our customer, Joe"
On Apr 11, 2008, Kbeaner Salt Lake City, UT wrote:
I failed to see the shipping dates. Maybe it could be more visible. They did E-mail me back to let me know when the shipping would take place and that made me feel a little better. Now that I know when to expect my plants I wish I would have shopped locally. I have never tried to grow asparagus before so maybe it is for the best. Pretty much my fault. CHECK the SHIPPING DATES.
On Apr 11, 2008, Garden Harvest Supply responded with:
"
On Apr 11, 2008 11:36 AM, Garden Harvest Supply added:
Dear Kbeaner thanks so much for taking the time to post your response here at the Watch Dog. I want to thank you for your order, you will not be disappointed. We highly value your business and do not take your comment lightly. I can say that we have the ship dates listed on each individual product page (there are 3 of them for asparagus) and also on the main info page for asparagus, that is a total of 4 date listings. Not sure how many more times we could have listed the ship dates? The reason asparagus ships later than you may have wanted is because the crown are harvested fresh from the fields in New Jersey. They are not able to harvest them until the ground has warmed up and also has dried out enough for them to work in the fields. There is no where you can buy fresh, Jersey Asparagus crowns at this time of year - as they are all grown on the farm in New Jersey. You will not be sorry for the wait as Jersey Asparagus is the BEST asparagus available. "
Made an order of brocolli, cilantro, and various tomato plants on 4/21 (Sat.). Received an e mail 4/25 (Wed.) that the order had been shipped. Inquired why I had not recieved my order yet on 5/14 (Mon.) over three weeks later. Received an apology e mail 5/18 (Fri.) stating the order was shipped out and on 5/20 (Sun.) a confirmation number. Order was finally recieved 5/21. Out of 10 various tomato plants only one only did not survive and that was my fault. Only half of the brocolli plants received survived, and I am not sure as to why. Last, cilantro 1 of 2 survived. That plants I received looked to be healthy upon arrival. Overall, I will try this company again, but am still not impressed at the constant prodding to get results and responses taking days, not hours. Hopefully this does not happen to anyone else and I was just a glick in the system.
