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We purchased Nocdown III Multi Use Water Soluble solution, made by CedarCide, for $36.50 from GHS on 6/'08. We used it several times, and put the bottle on a shelf in the basement where it is stable temps, and no sun exposure. We were very disappointed when the bottle split open, (cracked open) from simply sitting there, spilling Nocdown all over our shelves and everything else nearby.
We emailed the company and let them know, as we certainly expected the bottle to be sturdy enough to handle the cedar oils without a problem.
This product is REPACKAGED by GHS, and while Essential Oils and plastic often don't mix well, if a company is selling it in plastic bottles they should know that that plastic Will stand up to the ingredients they fill it with. IF that is the cause, and not a faulty bottle.
Tina replied sympathically, and said she needed to talk to her boss about it. When Monday came she emailed that they needed the order number, and we requested a phone number to call and talk. She sent it, we called, and were told that Garden Harvest Supply REFUSED to Refund or Replace... but that they would give us a 25%DISCOUNT if we wanted to BUY a REPLACEMENT.
This is Not an acceptable solution.
I would like to warn others that this company seems to have no real idea of standing behind its products, even the ones that they Repackage themselves. I cannot recommend that anyone purchase from here.
Please think about this!
On Nov 22, 2009, Garden Harvest Supply responded with:
Dear prairieblue: I am very sorry to hear about your container problem. We have been repackaging Nocdown III for over 3 years and have never had a busted container like you have experienced. We absolutely stand behind our products; however we will not replace a product that you have had and used for over 1.5 years. Again this has NEVER happened before. Sincerely, Joe "boss" Stutzman"
3/3 -- My credit card is charged for the purchase of two blueberry bushes (44.15).
5/8 -- I receive a notice that shipping has been completed.
5/15 -- I advise Garden Harvest Supply that my shipment has not arrived, and that the tracking number in fact indicates the post office did not receive the plants. I request an update.
5/18 -- Stefni Stutzman of GHS replies, " ... when I tracked the package it had a delivery confirmation on it. Have
you received it between now and Friday?"
5/18-- I quote the post office tracking -- "The U.S. Postal Service was electronically notified by the shipper on May 8, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later." I add, "The fact remains -- I have received nothing, and there is nothing in the tracking to indicate I should have."
5/18 -- Stefni confirms that our tracking numbers match. They do.
5/18 -- (Stefni) "Well I’ll have to contact the post office and talk with them. I will let you know what I find out tomorrow, since they are closed for the day here. I’m very sorry you haven’t gotten your plants yet."
5/19 -- I ask what she found.
5/20 -- (Stefni) " ... you will have to call your local post office. It could mean that they are holding it there. If they aren’t holding it they will have to search for it since it was the destination office. If you still cannot find it please let me know."
5/20 (Me): " You had said,
"... when I tracked the package it had a delivery confirmation on it."
Please forward that confirmation information. I am sure my local branch will not pursue an inquiry without it, as there is no other evidence the plants were ever received by the post office. All I can offer them is the confirmation number -- give to me by your firm -- that indicates that the post office did not receive the shipment. I will need your information.
If you cannot provide some proof or evidence that the shipment was ever made, I would like a full credit processed immediately.
"
I heard nothing more from Stefni. So, on 5/26 I tried the mail form on the site, hoping to reach someone else. No response.
On 5/31 I left a message on their answering machine. No response.
It's past the time I wanted to plant the bushes so I would like this resolved with a full refund.
On Jun 2, 2009, Garden Harvest Supply responded with:
Dear jlyh, please accept my sincere apology for the bad customer service on our part. I have talked with Stefni and I can assure you that this will never happen again! As you can see from most of our comments, this is not the way we normally conduct our business and I am sorry it had to happen at all. I have instructed her to fully refund your card for the complete purchase. Joe "
Ordered early Spring. Never received items by June 1. Emailed 5 times. Phoned 3 times. No answer. Had to rush out and buy my annual bedding plants as this lousy company never bothered to ship my plants or even let me know they were not shipping. Will never do business with them again and will do all I can to spread the word all over the internet.
On Jun 1, 2009, Garden Harvest Supply responded with:
Dear fernwoody3; we have no record of anyone purchasing any bedding plants from your listed city. Would you kindly provide us an order number so we can determine where the error occured? We also have not phone messages or emails about this issue? Sincerely, Joe"
On May 28, 2009, ronaldgaede Cedar Rapids, IA wrote:
I saw this ad on tomatoes cages always looking for new ideas and helpful products. I was real disappointed in this VEGGIE CAGE, it is real flimsy it might support a pepper plant. A first time user.
On May 28th, 2009, ronaldgaede added the following:
I purchased two tomato plants to see what size and the condition they would be in. Have purchase plants from other garden companies so jusy purchased two the first time. They came when they said they would ship in my zone. They were vary wilted but said they would come back after watering sorry they did not, shipped in to hot of weather they need to ship at an earlier date for my zone. Glad only bought two.On May 28, 2009, Garden Harvest Supply responded with:
Sorry to read about your disappointment. First of all the veggie cage is a light weight support; however we have grown tomatoes in them just fine. Sometimes you cannot judge a book by its cover. Secondly we guarantee our plants to arrive in good condition and if they do not, we will gladly reship them. So no worries just send us an email and we will get you taken care of. Joe
Bad Plants, Careless Shipping
This was my first use of the company: dry goods shipped fine, but the four plants shipped were a disaster: Out of four plants, two arrived with stems severed at the base, and all of them were spilled from their pots. Three were tomato plants and they were so rediculously elongated that they could not stand on their own when repotted, but fell over the pot like extended vines: exactly opposite to what on their own site they suggested were the best kind of plantings, namely short and fresh growth. No response to a request for refund. I'll be stickiing to Walmart for seeds and local Garden Centers from now on.
On Apr 7, 2009, Garden Harvest Supply responded with:
We are so sorry for your bad experience with our company. I can assure you that this is not the common result from our customers. You also mentioned we did not respond to your email, which is incorrect. Your email did not arrive until late Friday afternoon and we were gone for the day. We responded to you Monday afternoon and are still awaiting your reply. We are doing as you have asked and stopping shipment on the remainder of the order and giving you a complete refund. Please accept our sincere apology for this badly delivered order."
I guess I have to add my voice to the other negative comments about this company. I guess I don't understand how they can carry so many products for sale and then fail to take the time to answer a short e-mail. I ordered 4 tomato plants on May 1 and the company confirmed my order via e-mail. It is may 16th and I have heard nothing further. I have e-mailed 3 times and received no reply. I am not asking for the world, just a shipping date. I checked their shipping date page on their website and according to it the last ship date for Ohio was 04/28/08. If they are too busy to mess with me, why don't they just say so?? I guess I will buy locally.
I'm having the same problem with these people. This is the worst customer service I have ever seen. I ordered a seed planter and had it 2nd day aired. After 4 days I called and emailed and left messages! I'm not joking when I say I tried calling about 40 times before someone picked up!! They gave me back the money for the second day air, but guess what, I still do have what I ordered a week and a half ago.
good luck to anone trying to get through to these people
On May 15, 2008, Garden Harvest Supply responded with:
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On Jun 3, 2008 9:36 AM, Garden Harvest Supply added:
Dear Sndavis: Let me start by stating that we do appreciate your business. You are correct about our customer service back in the fist part of May; it has now been corrected. Along with a tremendous increase in business (which we are very thankful for), we have had manufactures of certain products that are so busy this year that we had not been receiving our orders as they were placed. Unfortunately the Earthway & Lambert seeders were two companies that were so busy they could not keep up for a while. So on top of our company issues we had manufacture issues which magnified the problem. Please accept my sincere apology.
Ordered a planter with 3 day delivery on 5/5/08(extra $25) and have yet to recieve planter 5/11/08. Called and left message. Website won't take e-mail. E-mailed twice from this sight. Still no response. Read earlier posts regarding similar problems with delivery. Member was contacted after leaving negative comment. Hopefully this will work for me too. Just checked my account @ gardenharvestsupply.com nothing has changed.
On May 11, 2008, Garden Harvest Supply responded with:
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On Jun 3, 2008 9:42 AM, Garden Harvest Supply added:
Dear Brettn8r: It looks like it arrived on the 12th. As I posted on an earlier comment, the Lambert factory could not keep up earlier this spring. We will be building up a larger inventory for next years rush in order to try and avoid some of these issues. I will have the girls refund your account for the extra shipping if they have not already done so. Thanks for your business, I trust the seeder is a joy to use.
I guess you take the good with the bad. Was good to find a source for Heirloom Tomatoes, was bad ordering from this company. Order placed April 22ed , billed same day and supposedly "processed" same day, well today March 2ed no plants and ne reply to my 2 e-mails. So it seems that this is the norm for this company. Well as with everything you get lucky and sometimes not. Advice look to other companies and if you do order place a comment to the effect that if they cant ship to not bill. Allan Georgia
On Sep 6, 2007, khadie Montgomery Village, MD wrote:
Took almost a month to ship the plants, a month they could have been growing. I trusted this company because they had a couple of positive reviews. Perhaps because it was so late when they finally shipped the plants to me in zone 6, I might have gotten leftover plants--leggy, spindly, sickly things that never thrived.
Last summer I red and yellow pear tomato plants from another company and I harvested so many we couldn't even eat them all, and they were only planted in 7 gallons of soil. I didn't know any better last summer. These plants I planted in 20 gallons of soil each, and I barely got a quart's worth from each plant. I should have just sent them back when I saw how leggy they looked but their delay in shipping already made me so late in planting out that I really had no choice.
You get what you pay for. Their prices are very low, but so is their quality, service and organization. Never again. A summer is too short to much with this kind of CRAP company!
On Sep 6, 2007, Garden Harvest Supply responded with:
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On Sep 10, 2007 11:11 AM, Garden Harvest Supply added:
We would like to refute this negative comment that has been placed by khadie. We have NO customer that lives in Montgomery Village, MD, as this user has stated they live. Also they have just registered on September the 6th as a Dave’s Garden user and they are talking about something that happened back in April or May, does not sound right to us and why did they not contact us? Garden Harvest Supply’s greenhouse strives to not only give good prices but quality products. We back up all of our plant orders with a guarantee that states if they arrive in a condition that is not acceptable, we will replace or refund the order. If this person does actually plant in containers and this is only their second year, it is very possible that they are not supply the proper water and nutrients that container gardening requires for good harvesting of the produce. We feel that this is an attack on our company by a competitor and would appreciate it if you would ignore this negative comment by khadie. Sincerely, Garden Harvest Supply "
