On May 10, 2012, JoeConLamSouth Bartlett, TN wrote:
Posted on May 10, 2012, updated May 10, 2012
WOW wow WOW wow We LOVEEEEEEEEEEE you!!!!!!!
We ordered 8 Peonies and 2 sets of 5 and 3 peonies(They all l of 16 peonies.Con (my best friend) called me from work and said wow Joe the peonies are very nice and big. I was thinking to myself yea right I will see if it was true when I see them tonight (last night) because I have ordered alot more than him. I have ordered from Brecks, Michigan Bulb, bulbsdirect (came from Holland), Ebay and Amazon, When he brought them to my house and when he open the big box, We Were Saying WOWWWWWW when we both saw how nice and big all of the peonies tubers were. This is my first time ever leaving feedback on a company but Gilbert will get my business for now on. I (Joe) has ordered at least 400 to 600 dollars of just in peonies this year alone. I wish I had ordered from Gilbert first because I would have spent more on them this year instead of ordered from Brecks , Michigan Bulb and ebay which they are good companys but the peonies i have received were alot smaller than the ones we received from Gilbert.
Some of the eyes were broken off from the shipping but they will grow back .
I will buy from them again very soon. In my book Gilbert is one of the best!
THANK YOU VERY MUCH for sending us some nice peonies from the bottom of my heart.
JUST HEADS UP TO OTHER PEOPLE
It really takes 2 years for peonies to bloom really good and remember do NOT plant them more than 2 inches because if you do plant them more than 2" they will be green but will NOT bloom.
I just thought I would share it since I have over 300 peonies
Joe from Bartlett/Memphis TN
On May 10th, 2012, JoeConLamSouth added the following:
for some reason my post left out some info at the (they were all labeled) and the 5 and 3 sets were grab bags I knew the 5 (my) will be labeled since it was metion in the ad but in Con Set of 3 grab bag It wasn't mention they will be label but to our supprise they were also labeled :) I wish I have ordered more of the grab bags :)
Thank you very much
Joe and Con
Posted on May 8, 2012, updated May 8, 2012
I placed an order for 3 rhizomes for the gold standard Red Charm peony on 5/1/12 and hoped to receive these in time for Mother's Day. These were nicely packed in a small box and arrived by Friday of that week! I unpacked them immediately from their airtight plastic bags (which were clearly labeled) because something smelled like it was decaying. One of the rhizomes had a bit of a squishy end but otherwise the roots were intact with a couple of buds on two roots that had already begun to grow. I called the company prior to ordering because I understood that Fall is the best time to plant peony roots because they need a cold spell. The customer service person explained that "these roots were dug up last season and were overwintered in a cooler - they should take off with 2-3 eyes/root and hopefully bloom this season because of the cold weather treatment." Enclosed were 2 free hardy bareroot lilies that went right into the ground at my house. The red charm are in 3 gallon pots for easy watering and transport for Mother's Day. Thank you for quick, reliable service! I'll give you 5 stars for speed of delivery and will give you a rating regarding quality of rhizomes when I can evaluate their growth and performance.
On May 8th, 2012, monpenta added the following:
Thank you for the quick FedEx delivery which is wonderful for the very reasonable shipping and handling fee!
This is the second time I have ordered from GH Wild. They don't send the largest daylily plants in the industry, however this time the packing was ingenious. The plants came in small pots, and packaged in cardboard tubes. The dirt was just barely damp, so there was no damage to the roots.
I had to e-mail them to find out when the plants were shipped, but they responded very promptly. The only problem I can see is that they only sent one fan, and for the price ($10-12) they should have sent at least two. I got a bonus daylily that had 3 fans, however.
I have always had good luck with Gilbert Wild plants. Size of plants have never seemed to make a difference in how well my plants grew. I did have some daylilies that took until the 2nd year to bloom, but I think it is a difference in soils. For example, I received 2 of the same daylily and gave one to a friend. His bloomed gorgeously the first year. Mine didn't bloom until the second. We live 2 blocks apart. Go figure. Value for the Gilbert Wild plants is very good.
On Apr 14, 2012, linus6800 Tellico Plains, TN wrote:
I received my order today from Gilbert H Wild and I am so pleased. I wasn't expecting too much from the peony grab bag I ordered as the price was very inexpensive but I was shocked to see large healthy plants all with a minimum 3-4 growing eyes. They were better, in fact, than peonies that I had paid 4 times as much from another nursery. I was also pleased with the daylilies that I ordered, they were large, fresh and healthy and I appreciated the freebie,which was included in my order. My experience was great and I will most certainly order from them again.
Posted on December 30, 2011, updated April 4, 2012
Posted on May 14, 2011, updated December 30, 2011
Posted on March 21, 2011, updated May 14, 2011
This is my first time ordering from G.H. Wild & Son, and so far, the expereince has been positive in that I recieved a confirmation of my order via email and the website was easy to navigate.
The selection is amazing and I had to restrain myself to stay within my gardening budget for new irises, daylilies, hostas and perennials; they have a nice selection of grasses and lilies but I had already placed a large lily bulb order with another company before going to the G.H. WIld and Son website... and I am not really very fond of grasses, but if you are one who likes ornamental grasses, then you might want to look at their catalog.
In any case, I could have spent thousands of dollars and it took all the restraint I had and I still went over what I had intended to spend on daylilies, irises and hostas by almost $50 (oops! lol)... butI can't wait to recieve my plants, even though I requested shipping occur for zone 5 planting.
This is what I ordered:
Daylily Lucky Dozen (13 daylilies)
Custard Candy Daylily
Elegant Candy Daylily
Blueberry Candy Daylily
Wineberry Candy Daylily
Daring Deception Daylily
Gordon Briggs Daylily
El Desperado Daylily
Pretty in Pink Daylily
Hostas by the Handful 100 plants
Iris Top 20 Collection
Be Dazzled Iris
Peony Bushel of Blooms (3)
Perennial Coneflower Collection (4 coneflowers)
On May 14th, 2011, JMKM1976 added the following:
I recieved my order from G.H. Wild a few days ago and I was VERY impressed. There were two very large, heavy boxes via FedEx just packed to the brim with large, husky plants.
One box contained 100 mixed hostas divided into bags of 25. 99% of the hostas were showing signs of life, 98% were at least 5 eyes and, when planting these, there were actually more like 110 hostas!
The other box contained irises, daydlilies, peonies and a coneflower collection. The irises were all very nice, big fans all labelled with the iris name, color and height and well rooted into 4" pots.
The daylilies were all big fans, all of them were at least double fans and some were triple. Each bundle of daylily fans were held together by a tag bearing the name and height of the daylily. There was also a free daylily!
The peony roots were very large and labelled with the variety. I've never purchased a peony root so large from any other source. The only way I have gotten such large peony roots has been through friends and neighbors while swapping and sharing garden plants.
The coneflowers were smaller but viable, strong and well rooted into 4" pots and definately worth the price paid for the collection.
I'm glad to see G.H. Wild reads this forum because to me it shows that they care about customer opinions. I would like to let G.H. Wild's know that, I did not know and would never have found their company at all if not for Dave's Garden Watchdog.
I've had many bad expereinces with lesser nurseries, those that do not care whether they are providing even a minimal quality of product or customer service. Thus, if there were no Dave's Garden, I simply would not purchase by mail order at all because there would be no way to be even moderately certain that I was dealing with a good company. I've simply had enough of paying hard-earned money out for rotten, diseased and dead plants. Basically, each year, the money I put into my gardens ends up adding up to a major purachse- from $500 to $1000. I want viable plants and good products and if I can't verify that a company adheres to decent practices and fair policies, I want nothing to do with them. That's why I come to Dave's Garden, to find decent companies to fill my many flower beds, add to my fruit and berry orchard and grow the best, most productive varieties possible in my 1/2 acre vegetable garden.
In essence, I want to work with companies that take gardening and quality as seriously as I do and are willing to work as hard as I do to add beauty and bounty to my endeavors. Gilbert H. Wild's is one of those great companies and I will continue to do business with this company because I am extremely pleased with my order and the customer service.
G.H. Wild is, in my opinion, one of those companies that set the standard for other companies to live up to, it is unfortunate that there are difficult and unappeasable folks out there that place a great company on the defensive over, what seem to me to be, relatively petty issues. On December 30th, 2011, JMKM1976 added the following:
I had great success with the plants received from GH Wild this summer. I'm very pleased with the plants I purchased and all were thriving when winter cold (finally) came to my area.
I'm looking forward to the 2012 growing season and GH Wild is on my list of places to shop. I have no qualms about purchasing some more expensive varieties of daylilies and peonies and adding irises to my iris beds.
I don't know if GH Wild's has considered expanding their perennials, if they do, I'll be sure to shop those as well. On April 4th, 2012, JMKM1976 added the following:
First, I ordered lots of plants from GH Wild last year and those are coming up beautifully this spring!!!! The hostas and peonies have grown considerably and several of the irises have multiplied too! Most of the daylilies appear to be coming up with three or more fans too. The coneflowers woke up with the unusually warm March weather and look great, though I added a thin layer of mulch over all my leafing perennials that wouldn't normally wake up for 4 to 6 more weeks when the weather turned and hard freezes began.
I received my most recent order from GH Wild yesterday for 4 varieties of daylilies (French Tudor, Hush Little Baby. South Seas and Yellowstone), 4 varieties of potted irises (Tumalo Sunset, Unchain My Heart, Red Zinger and King Tush), one hosta (Empress Wu), a 5 Bushel of Blooms Peony offer, the Let the Bell Ring Collection (heuchera) and a Blanket Flower (gaillardia)collection which contained 11 plants total, which included:
(Let the Bell Ring Collection)
Christa Coral Bells, Electra Coral Bells, Georgia Peach Coral Bells, Marmalade Coral Bells, Melting Fire Coral Bells Plum Pudding Coral Bells and the bonus Golden Zebra Foamy Bells
(Blanket Flower Collection)
Arizona Sun Blanket Flower
Arizona Red Shades Blanket Flower
Arizona Apricot Blanket Flower
Fanfare Blanket Flower
Everything was packaged very well with a LOT of protection. It took me about an hour to free the plants from the cardboard protectors and brush off the shredded paper. It was a little messy, but my plants were definately packaged to travel safely, which is worth two minutes to vacuum the escaped paper bits. I would also mention I prefer paper bits and organic material to packing peanuts and styrofoam that I can't compost! Besides that, I think the paper bits help to retain moisture in the box too, since it was a little damp.
The peonies were good sized, especially considering they cost just $4 each, way better than one I bought at Walmart this spring that isn't liekly to produce any flowers for several years! I wouldn't be surprised to see these peonies produce a flower or two next year, since I bought some last year and those plants are coming up this spring about half the size of plants that have been established for years.
The daylilies are big fans considering the varieties. Anyone buying daylilies should consider the height and habit of the varieties they order when assessing the size of the roots; the fan size for a daylily like Justin George can't be compared to the fan size for a daylily like Hyperion.
The coral bells and blanket flowers are all good sized. I've bought may coral bells and have grown them for years, I am positive that once these lovely plants are tucked into their new homes, they will put on the same amazing leaf show as all the others I have. The blanket flowers are quite healthy as well and I can't wait to see them blooming their bright daisy-types flowers.
The hosta is potted and looks healthy and happy. I have no concerns that it will grow and multiply and emerge as a much bigger plant next year.
GH Wild's is a fabulous company and sends strong, excellent potted and bare root plants! I haven't gotten their surplus catalog yet but I've gone to their site to browse and suspect that I will be placing another order this year. I love this company!!!!!!!!
Unfortunately, I am having to rescend a positive feedback from a couple of years ago. I have ordered from Gilbert Wild for 4 years now...2009 & 2010 the plants were great, 2011 was so-so, but it was a lousy spring, today I received my 2012 order of 9 plants and it was very, very dissapointing. Several fans were tiny, some were sickly and a couple I did not received double fans of which I paid $10/$12. I live in Missouri as well, even farther north than they are located and with the wonderful spring we are experiencing, I know how the daylilies are growing...there is no excuse for such poor fans. I have already thrown away larger fans than they sent me. Sorry to say, I won't be back.
On Mar 29, 2012, Gilbert H. Wild and Son responded with:
"On Mar 29, 2012 10:29 AM, Gilbert H. Wild and Son responded with:
I sure wish customers would contact us when they have a problem. We sure try to work with them when we make mistakes, so glad that they never make any! We try to make all customer happy, but that's not possible when they don't tell us...and just want to offer bad postings! To me I rather get the problem worked out! There is only two of us in the office and Freda did not contac either of us! Greg Jones. "
I have found G H Wild to be wonderful to deal with. My first order, I chickened out and asked them to cancel. They immediately canceled with no complaints.
My second order, I kept wanting to add items after the order was placed. They kept allowing changes without complaint. I received beautiful large plants and a nice bonus plant.
The following order, again, I added plants, again, they were helpful and understanding. Again, I received nice plants and a bonus. Everything was well packed.
This week, I received another order. Most of the plants were large and nice. One was rather small, but it was a double fan and it seems very healthy. I have questions about two plants and I expect G H Wild will have answers. So far, everything I have ordered has thrived.
One time I tried to place an order using a credit that had been emailed to me but it was not working. I emailed them and they said I had to spend $100 for the coupon to be valid. I pointed out that the flyer did not specify a minimum. They offered to give me the discount but I declined since it was clearly an honest mistake . They sent out an email correction shortly after.
I feel that this company is very fair and really tries to send quality plants in good condition, well packed. Shipping daylilies can be tricky. I see people complaining about the shredded paper packing but it seems to work very well. It must be very trying sending live plants in every weather to every climate. G H Wild does a great job.
I ordered several different types of peonies and was very happy to receive my order today since the majority of the divisions I received were 4-eye very large carefully packed divisions. The only one that was smaller (2-eye) was Coral sunset and it is advertised as 2-4 eye division rather than their typical 3-5 eye. They also send a bonus (free) plant and mine was a daylilly. This is my first time ordering from them and it will not be the last.
On Mar 23, 2012, natalie4b Roswell, GA (Zone 7b) wrote:
The plants I have ordered arrived fast and were well packed. One Iris was missing, and after I e-mailed them, they promised to ship it ASAP. Few days later it came in by FedEx, and they also included a nice Daylily as a gift, which is greatly appreciated.
All plants were marked and looked healthy and fresh, good divisions.
I have placed another order from them yesterday - prices are good as well as quality.
On Mar 17, 2012, WWWatchdog Los Angeles, CA wrote:
I have been doing business with Gilbert H. Wild & Son for years now and have NEVER been sorry. I got my order of last week today and I could not be more pleased. BIG, FAT rootstocks with greenery. ABSOLUTELY LUSCIOUS PLANTS!!! I ordered 27 plants and the smallest and wimpiest of them still completely exceeded my hopes! I ordered from them last year, too... but have been unable to locate my review... Those plants are doing very, very well here in daylily central, San Fernando Valley of Los Angeles. BTW: The freebie bonus plant they sent me "Across The Miles" is a MONSTER. MOST of these plants I received today ARE MONSTERS! I am so impressed and happy with this order! Thank You, GHW&S! I will be playing in the dirt next week, planting these! P.S BEAUTIFULLY PACKED BY NICOLE!
The customer service could care less. I order 10 Coral Charm Peonies and they sent them the week I said not to. I was here when they arrived but the 2-4 eye peonies could only qualify as 1 eye by any standards. Small- with 6 inch sprouts so of course I could see all the eyes. I'm a grower.
They said just send them back on my dime. Pity the poor home gardener that gets them after me.
I think I'm remembering why I quit buying daylilies from them 10 years ago.
On Mar 6, 2012, Gilbert H. Wild and Son responded with:
"On Mar 8, 2012 7:13 AM, Gilbert H. Wild and Son responded with:
I am not sure this is fair! Ms. Wright placed this order on 2/10/2012. We send an acknowledgement on 02/13/2012 and stated we would ship in early to mid March. We shipped on 3/1 and delivered on 3/3, The copy and the acknowledgement says we ship 2-4 eye. When she call to complain she said they were 1 and 1/2 eyes, any grower would tell you there is no such thing as a 1/2 eye!
She spoke with Steve and he is our best CS rep. He does care, as there are only three of us in the office we know what is said. I checked the cooler and did not find any without 2 eyes or more. WE do not reuse the plants for sale. We just feel that if a person wants a full refund, they should not be able to keep the plants too. We plant them back in our fields. I call Ms. Wright to duscuss...but she never returned my call. Greg Jones, Owner Gilbert H Wild and Son. How many other Companies care this much! "
This is my second order with Gilbert Wild.The first time was last year (2011) and it was for daylilies and hostas.Both were very nice plants with the daylilies being the nicest plants.
This time around I ordered just daylilies.I ordered 10 mix bag of daylilies and 16 individual plants.The 16 individual plants were huge. They had great root systems and nice tops that were just starting to leaf out.The mix bag of daylilies were nice also just not as large as the individual ones were..They even through in a free plant.Overall very pleased with the order.If i did have a negative complaint it would be not being told when the order is coming.It just showed up one day.I would check the site every day seeing if they updated the order with delivery time and they never did.Its only a minor complaint and one that would not stop me from ordering again with the plants being so nice ,I know its there busy time of the year for them trying to get all the orders out but it would have been nice to just take a moment and say order is on the way.
On Feb 29, 2012, Gilbert H. Wild and Son responded with:
"On Mar 1, 2012 5:38 AM, Gilbert H. Wild and Son responded with:
Thanks for the great comment and we will work much harder to inform our customers when shipping. We had a glitch with Fed Ex on the first shipping of the years, and have corrected that...so if we have your e-mail address, we will e-mail you when the shipment is made and when to expect it. Thanks so much - Greg Jones Owner GH Wilds"
I've ordered from Wild's for over twenty years. The daylilies, lilies, and hostas have thrived. I appreciate the careful packaging and the extra free plant that is usually included with daylily orders. I'm mystified by the negative comments. I've talked to customer service reps for ordering information and have never encountered an unfriendly person.
On Oct 28, 2011, Cem9165 Duluth, GA (Zone 7b) wrote:
I have had the pleasure of ordering from GH Wild and son for over 10 years, and except for 1 daylily that didn't make it, I've always been thrilled with the plants that I've received. I've also always received bonus plants from them in every order. Further, my most recent order of daylilies, peony Red Charm, and their entire lily collection arrived in excellent shape, and the daylilies that were planted have already put on some good growth. The majority of my daylilies, irises, and peonies are from this company, and I've been very pleased how well they've all done over the years.
I will definitely continue to order from them in the future as this company has allowed me to obtain plants at a great price. AMH
a couple of months ago I received Iris fans from this company, and promptly planted them, at our retirement home in upstate New York. A couple of weeks went by and when I approached the flower bed I was very pleasantly surprised to see one of them in bloom !! I would order from this company again. The iris fans were not the biggest, but they really looked healthy and I already have one in bloom. Also, they arrived well packaged. Keep up the good work and many thanks
On Sep 14, 2011, RebekahsGarden Binghamton, NY wrote:
Really excited, this is my second time ordering from this company & their day lilies & peonies are wonderful! They sent an extra daylily in my order & the clumps where HUGE! So pleasantly suprised!
I'd also ordered some grasses that were on clearance, a few are a little smaller than I'd expected, but they are sent in nice sized pots & have good roots, so I think they will be fine.
Over all I will definately order from them again!
On Sep 1, 2011, worrall235 New Braintree, MA wrote:
I just opened my first order (25 mixed daylilies) and what a great surprise. First they were a lot larger than I anticipated and two, there were many more than 25! The price is about half what I paid elsewhere. Can't wait to set up a new daylily bed to see what colors I have. Also, I'm placing another order. Thanks
Ordered some 'Fall Fiesta' iris bulbs that were very reasonably priced compared other online iris vendors. had difficulty with paypal going through and i called and they gentleman was very curtious and pleasant to speak with and got everything straightened out and he also shipped my package asap., got it in like 3 days via Fed-Ex. The bulbs were huge..obviousely over 5 years old and he even left all of the baby iris still attached to the mother rhizome so ended up getting like double the amount of iris I ordered as a bonus. would definitely do business with again.
Just had to post this comment after looking at the hostas I planted at the beginning of last summer - every single one of them has done beautifully, developing into large,healthyl plants. I ordered a mixed bag and that is what I received - a nice combination of several varieties. Itching to order more, just need to find where to plant them
I don't usually leave reveiws on companies but I just have to on this one. These people have the worst customer service I have ever experienced. I have been lied to three times by this company. The pants arrived late and in poor condition--very poor. I planted them to see if they'd make it and called the company to let them know. They person I talked to could not have cared less. I also mentioned that they had not sent two of the plants I ordered. She said they don't have the peonies anymore even though it was a new catalog. I said I wish you'd told me that when I placed the order and she said she would have if I'd actually ordered them. The next catalog I received still offered peonies for sale even though they'd been 'out for a long time.' I called back within two weeks to let them know half of the plants they sent had died. She said it would take a month to credit my charge card back. Two month laters, I called because I still had not received my refund. She said I obviously don't listen very well because they never return money, only give you a credit to use on more plants and the credit was only for $15 instead of for half of the plants that died.
I truely hope that none of you use this company. They are really bad. They took my money and left me with dead plants and nasty customer service.
I ordered from Gilbert H. Wild and Son for the first time this summer and was very satisfied with the daylilies I received. Most are in bloom now, just a little over three weeks after planting! Would definitely order again.
Just received my order from Gilbert Wild which included daylilies and some iris. The plants arrived in five days and were very large and in excellent condition. There was also a free bonus plant included with the order. I have placed orders with Gilbert Wild for over twenty years and have been happy with the quality of their plants.
Posted on June 6, 2011, updated June 28, 2011
Posted on June 6, 2011, updated June 6, 2011
The following is the email I sent to GW&S:
I placed 2 orders that included 4 iris: Feedback, Harvest of Memories, World Premier, Blackout
I planted all of them together, one of the 4 is missing - I am guessing that it was Feedback. All were planted in the same manner as I've planted all my iris for the past 20 years. Of the 3 that survived, the only one I can say actually comes close to matching it's descriptor is Harvest of Memories. The other 2 iris are PURPLE - not blue or "with blue falls".
What I believe is "Blackout" is a deep royal purple – not as dark as the images you showed online. No one could misconstrue this color to have blue in any way. Feedback is a medium purple, the color closely related to what you called "blue-violet" on harvest of Memories. Whereas I was expecting that bit of purple in Harvest of Memories, and Blackout, Feedback was supposed to be blue, I had no idea I was purchasing purple iris. I am very disappointed by your descriptors. As a medical illustrator I have a very fine grasp of color. You should rethink your representations of the above, at least use a camera that has the capability to color correct your photos.
On June 6th, 2011, ZippyPinHed added the following:
I was so upset I reversed designations, the following is the corrected full version that I resent, still "negative":
I placed 2 orders that included 4 iris, Feedback, Harvest of Memories, World Premier, Blackout
I planted all of them together, one of the 4 is missing - I am guessing that it was the yellow ‘Harvest of Memories’. All were planted in the same manner as I've planted all my iris for the past 20 years. Of the 3 that survived, the only one I can say actually comes close to matching it's descriptor is ‘World Premier’. The other 2 iris are PURPLE - not blue or with "blue falls".
What I believe is "Blackout" is a deep royal purple – not as dark as the images you showed online. No one could misconstrue this color to have blue in any way. Feedback is a medium purple, the color closely related to what you called "blue-violet" on 'World Premier'. Whereas I was expecting that bit of purple in ‘World Premier’, and Blackout, Feedback was supposed to be blue, I had no idea I was purchasing purple iris. I am very disappointed by your descriptors. As a medical illustrator I have a very fine grasp of color. You should rethink your representations of the above, at least use a camera that has the capability to color correct your photos, or maybe send the right plants to match the descriptors. Which of these would actually correct the problem is beyond me at this time.
Below is a picture of what should have been mostly BLUE iris. (pic not shown) I am particularly disgusted by the “Feedback” in the foreground that is obviously a lighter tone of what you described as “blue-violet” on ‘World Premier’. I would be happy to return all of these iris. Please let me know how to proceed.
Of the 4 peonies, 3 survived and one of those 3 is not blooming at all, of the 2 that are blooming, one is WHITE, it is ALL WHITE. I know that I did not order an all white peony. I don’t know about the other peony because it is not blooming. However, this does not begin to annoy me as much as the iris.
I await the blooming of the daylilies with great trepidation. On June 28th, 2011, ZippyPinHed changed the rating from negative to neutral and added the following:
Mr. Jones did contact me and credited my account for a portion of what I had paid. As I told him, I posted on this site immediately after emailing him. When I read the dismal customer service reviews previously made, coupled with waiting a year (my first of 2 orders having been made in May of 2010) only to find that the iris I had ordered was absolutely not what I had ordered, I decided to post thinking nothing would probably come of the customer service email sent. I was very angry, and I did not put much time in between my email to his company and my posting which was a cut/paste of the email sent. This does not change the fact that I received the wrong plants, nor that I am still dreading what the 11 different varieties of daylilies will look like when they finally do bloom.
The reason I am changing my rating to neutral is because Mr. Jones did not allow this matter to fall by the wayside, he called twice and followed-up with numerous emails even though he was clearly upset by my posting. He also told me that the 2 long time employees were removed who had been responsible for the problems customers had been experiencing in regards to his company. Although I will certainly not order from his company in the future I wish him no ill will and hope that all who do order benefit from his vigilance in attending to this matter.On Jun 28, 2011, Gilbert H. Wild and Son responded with:
"On Jun 22, 2011 10:52 AM, Gilbert H. Wild and Son responded with:
Since we are tried by public opinion.
Here is my response to AMY -
I called the processor and he said that it takes up to 24 hours to post.
I just wanted to clarify my concerns with Dave’s Gardens, a little soap box here, but please hear me out.
Your order is a prime example. I do not understand why some gardeners are so quick to want to trash good growers, who love plants, and who’s whole desire is to make gardening an enjoyable experience.
Before you ever contacted GH Wilds, you posted on Dave’s Gardens. Why in the world didn’t you come to me and work out the issues, without posting it for the entire gardening world of Dave’s Gardens to see.
Sure we all screw up and we are not a perfect as you are…but you posting made it see that we constantly screw up, We are a bad firm, and not concerned about plants. Just the opposite is true. We work very had to do the absolute best job. We are family owned, small business, who does really care about gardening, and our customers. We ship over 26,000 order a year, all hand dug, all grown here, and have less than a .005% complaint ratio. It’s seems as if Dave’s Gardens has become a site for people who always want to focus on the negative, and not how to enjoy gardening, enjoy life and love of growing! I wish you would of contact me first.
I know you won’t see the growers side, so best of luck and we will not accept any additional orders from you, as we cannot serve you to your standards.
On Jun 25, 2011, Hemhostaholic Scranton, PA (Zone 5b) wrote:
I ordered several DL's from GHW&S years ago, and the order was shipped in a large padded envelope. I was expecting small fans, so I was by no means disappointed, all of the DL's from that order grew and bloomed within a year or two, and all were true to type.
I recently ordered 5 Joan Senior DL's for my significant others Mom. His grandmother passed away, her name is Joan Isabella (the last name I will not put here.) I knew of Joan Senior, and I knew of a Petit intro, Bella Isabella. I ordered the DL's from GHW&S and I was expecting small fans in a large padded envelope...just so everyone knows the sale price, per fan, was $2.50. I got a large box in the mail, about the size of a shoe box...it weighed about 3lbs...give or take! Not only were each and every plant a DF, 2 were actually TF's with new growth, they also sent a bonus plant! To say that I was beyond pleasantly surprised would be an understatement. I immediately called them, spoke to a young woman in their customer service area and thanked them, I also told her I would be posting positive feedback here on DG.
The plant size, for what I paid and received was really awesome. The customer service was kind and listened to me, and was also really awesome. The packaging was way better than the original padded envelope.
I ordered several daylilies, fringed bleeding hearts and unmarked hostas during a sale. All arrived in very healthy condition with huge root systems and most of the daylilies have quite a few buds and the bleeding hearts are rapidly growing and flowering as well. The hosta collection has a nice variety of green, green/gold and green/white leaved specimens. I have ordered from this company in the past and have always been pleased with the quality of the plants that I have ordered and appreciate the free gift. :) that is always sent with the order. They offer a large variety of daylilies, hostas and peonies at reasonable prices and reasonable shipping costs and the plants are always well packaged and arrive in great condition.
On May 30, 2011, chocolatmorgan Gansevoort, NY wrote:
Wrong variety sent, followed by unfriendly customer service. My Grandmother in the past ordered "Raspberry Sundae" peony, after anxiously waiting for it to bloom, it was a plain white. I ordered two seasons ago, a large oriental lily order and an individual blue and white bicolor - white capped waves - iris. Last year it did not bloom but this year I anxiously waited to see it, as the healthy blooms were huge - but today I find out its a solid purple/red tint. Not even close, and the white capped waves tag is still wrapped around the rhizhome so I am positive they were wrong once again. I called, and the woman said I need to call the first year, (how would I know, it didn't bloom) and she said it should have, as if it my fault. I have huge gorgeous iris gardens, obviously I know how to plant them, and if a rhizhome is not large enough they don't even bloom so for her to act like it was my fault for not letting them know last year. It bloomed healthily this year, so I know how to grow them, but nevertheless, its the wrong color, I did not care to buy another purple variety. She was professional enough to give a credit of 3.50 , even though it would be fair to send me what I wanted (she said they are sold out). I need to spend $60 as of now to avoid shipping, and considering I will get whatever they send, verses what I want, why bother. Shipping on one rhizhome isn't worth it. I wanted to share my experience so others know, not to count on receiving what you want you order, and if the small root/rhizhome doesn't bloom (its our fault).
On May 9, 2011, Lilyofthenight Victoria, TX (Zone 9a) wrote:
I'm one of those people that the economy has put in tough times.
I ordered from this company years ago when I lived in another town. I ordered lots of daylilies that were on sale. They shipped promptly, and grew beyond my expectations. It was awesome.
Now years later that I have the opportunity for gardening again , Naturally that is the company I went with since I was familiar with them. I ordered approx. $40 worth of lily's about a month ago that were on special to get a bigger bang for my buck. They arrived pronto, the roots were VERY nice sized and I could tell they had been freshly dug.
I expected nothing more than single fans of each, but could easily tell they were ALL at least double fans with a very good leaf system as well. Now only 4 weeks later ALL of them have put on major growth and have already increased to triple fan size. The one I am most excited to see bloom has increased to a 4 fan plant. ALL in a very short time. All of them were labeled and packaged nicely. I have tagged them all at planting to make sure I know which is which. If I have any concerns that I got a wrong plant I will know when they bloom. One of them "Country Melody" already shows a scape appearing.(( I would like to note that I also ordered some daylilies from another company when I ordered some trees for my yard. They were not my "GO TO" choice for DL's but they had a special on them because the cost of my tree order qualified me for the special. I said ok. THAT other companies plants are mere scrawny messes. Gilbert's plants have surpassed those by leaps and bounds and were planted at least 8 weeks later if not more than the other companies.))
Also.. ALL 40 trees from that other company Died in no time. Trust me they were not neglected.
Wether you are a tight budget or not, I HIGHLY recommend this company. Even after reading some of the comments here. NOT many companies I know of will the head honcho deal will customer complaints himself.
I will definitely give them my business again.
Ty G. H. Wild
First time I ordered. bought 6 different oriental lilies for a total of 18 bulbs. The packaging was ok; so far 17 of the 18 bulbs have sprouted (within 12 days) and I'll see about any flowers later this summer. The purple bee balm could have been better packaged (more wood chips), some of the branches fell off but it is doing really well too and came with thick root system. So far I am happy.
I just got an order from their early spring sale items and was afraid I would be getting plants that were not in good health. I am very pleased with what I got. I ordered 3 different peonies, 4 different kinds of daylilies and some bee balm. Every thing came nicely packed--and with all recyclable packing material except for the plastic bags around the roots of things-- the daylilies are all a good size and the peony tubers are miuch larger and healthier than ones I have gotten from other places. The bee balm are also good sized plugs--though they definitely needed to be put in pots immediately--these plants are not packed so that they can sit for long in the box. For the price I paid, this was a very good value for the money. I look forward to seeing them bloom in my garden!
I have ordered many times from Gilbert Wild over the last several years. I have usually been very satisfied with the plants I've received. My experience with their customer service folks today changed all that. I wanted to cancel an order and had to listen to the rep whine about how she would have to pay a fee, if I canceled my order now. She simply would not do as I asked. I will never order from GW&S again. Good plants are a plus, but to me customer service is the jewel in the crown of any company.
On Apr 19, 2011, Gilbert H. Wild and Son responded with:
"On Apr 20, 2011 6:08 AM, Gilbert H. Wild and Son responded with:
Gilbert H Wild and Son has been growing plants for 126 years and works hard to provide the best for our customers. Since Dave's Gardens has become a trial of public opinion, we will respond.
This customer's credit card would not go thru. She called very angry because her credit card would not process after we had written her. She then gave us a card that would work and was mad because we coundn't fresh dig her plants that afternoon. All of our plants are fresh dug. So she was mad because we could not ship to be received by Easter. If the credit card that she had provided had gone thru...she would of had her plants by Easter. Then she wanted to cancel her order after we worked so hard to work with her.
We do everything we can to provide the best service to our customer, but frankly there are time we cannot meet their demand and still be able to provide service to all of the other customers we enjoy so much working with.
Any customer can call the owner at any time with any problem...how many other Companies are willing to do that! Greg Jones, Owner GH WIlds, (417) 548-3517, my direct line. "
I have purchased plants (Daylilies, Iris, Hosta) from Gilbert Wild for the past 3 years having over 130 varieties of daylilies alone and have more ordered this year. I am very pleased with all I have received. ALWAYS multiple fans and arrive healthy. Different daylilies multiply faster than others and fan size is variable with each type...all varieties grow at different rates & sizes. For the price, you cannot beat them anywhere. The plants multiply every year and living in Missouri, we have extreme weather conditions both summer & winter. In 2010, I harvested 12-14 proliferations and 98% came back in 2011. MORE plants for me. I have purchased from other so called "nurseries" for 5-6 times the price and have only received 1 puny fan which never survived. I don’t know where you can buy a multiply fan daylily for $3-4 and have the success rate which Gilbert Wild plants offer...plus the wide variety one has to choose from. Shipping is timely and very reasonable even having to pay Missouri sales tax and with the free shipping bonus in 2011...it can’t be beat. All I can say is as long as this company continues to offer as they do, I will continue to buy...don’t tell my husband, he thinks Fed X is just “turning around” in our driveway. I guess it’s like ole Abe said about “pleasing all of the people”...I AM PLEASED!
I have ordered from Gilbert H Wild one time last fall (in a combined order with my mother). Together we ordered about 20 daylilies. They all arrived in good shape and have all started pop up this spring (only March in zone 5, so just beginning). I don't think I lost even one over the winter, even with planting them in late fall. In february, I placed another order (with free shipping, which is awesome!), which was confirmed with an email and is supposed to be shipped in April. Yesterday, after browsing their Spring surplus sale, I found a few more I wanted, so I emailed the company, and they said they'd be glad to add them to my original order. What great customer service! I am looking forward to recieving my order in April, and I have no doubt that I will NOT be disappointed!
I love Gilbert H. Wild and Son! I've ordered many daylilies, as well as a few hostas, from them over the past 3 years. The prices are fantastic, they always send me something free, and the plants are always healthy. I've never lost a single one. I've only contacted customer service once, but they were polite when I did. I will continue to buy from this company. I have always been very happy with them.