On Mar 24, 2013, dandjcritters Perryville, MO wrote:
Posted on September 29, 2011, updated March 25, 2013
First off, Id like to point out, I am in no way trying to bash Gilbert H Wild, atleast that is not my intention, so please don't take it that way. Im just explaining my personal experience with them/my order I recieved through them. That being said.. Here goes:
I order 17 varieties of daylilies (Bela Lugosi, Bright Butterflies, Charming Heart, Country Melody, Destined to See, Jungle Beauty, Mateus, Missouri Miss, Pasqueflower, Prairie Tornado, Prairie Wildfire, Pumpkin Festival, Shadow Play, Siloam Viriginia Henson, Spiritual Corridor, Veins of Truth, And Martina Verhaert) and the fall oriental collection of Oriental Lilies (Akitva, Bernini, Rio Negro, Legend, Casa Blanca, and Penthouse).
Most of the daylily clumps were HUGE, others were pretty small. I would have rather had all average/decent size, then some monstrous and others pathetically small, but that is the gamble you take when ordering online, so for the most part Im pretty pleased. I followed the instructions they gave with them, even though Ive always heard from my daylily growing friends, to never soak daylilies in water the way they describe, but I figured if I didnt follow instructions and something were to happen within the 30 day guarantee, Then I wouldnt qualify to recieve a replacement, so I soaked then planted them. (which might I add is the shortest period Ive EVER seen, most places atleast offer a year, especially when ordering in the fall!)The lily bulbs are a whole different story... Either my hopes were way too high, or they just sent me a bunch of midgets. Either way, they technically were blooming size, and they will probably bloom next year, if they even make it(When I first started out with lilies years ago, I bought a bunch of the bargain lily bulbs at walmart in the spring, and looking back, those were a lot bigger then the ones I recieved from Gilbert H wild.). I hope they start rethinking their shipping procedure for lily bulbs since mine had several rotten spots on them, which im assuming is due to the fact they are shipped in plastic bags.We removed the rotten scales, and so Im really hoping they do alright. Ive never had any problems growing Lily bulbs, asiatics or orientals, so Im hoping that continues to be true. I did not contact Customer Service, because after reading all these reviews, it seems I would have simply been told "Just plant it, it will grow" or I wouldve had to pay money to ship them back, and take the chance of recieving bulbs in even more poor shape. So for the most part, If I were to order from them again, I probably would not order lily bulbs(unless of course the ones I recieved pull out of it and do magnificent next year, which in that case I will DEFINATELY order more!) However, if my daylilies do good, and if they are in fact what they are suppose to be, I may just order through them again. Ive been contemplating ordering other things in the spring, but I have all winter to think about that. Also, i noticed pretty much everyone gets a free daylily, So I was pretty disappointed when I got a free iris. It was in magnificent shape, and its shooting off new leaves and growing like crazy, and my boyfriend loves iris and has a ton of them, so he was pleased, if he's happy Im happy. We lucked out and it was a variety that he does not have, if of course the tag was right. I think that is mainly my only fear, that none of these will be what I even ordered, or most are the wrong variety. I guess next summer will be very very interesting and I cannot wait! The only real thing I was very very upset about, was the fact that after I placed my order, I emailed them asking when it will be shipped out. I was told late september because they will not have the lilies dug up to be shipped til after the 20th. Well at first I was mad because no where on their site did it say you had to wait til the 20th for lily bulbs, and I will admit I did get a little snippy with whoever I was emailing (SORRY!!!!!!) and I was told I would be emailed when my order has been shipped. Saturday, September 24th, I was awaken by my boyfriend loudly yelling "Wake up wake up! you got a package". As soon as september 20th came, I checked my email everyday like crazy, spam and my inbox, to make sure i knew when to expect to recieve it. I never once got an email stating that my order was being shipped, and of course, the package had to come on a day that was crampacked full of things to do (Isnt that how it always goes? lol). The plants were all in the ground within a few hours after receiving my order, and if I wouldve been expecting my order, Im sure i could also comment on how fast their shipping is,I only live 5 hours away though, so Im sure that isnt very helpful to people :(
So again, hope people arent taking this the wrong way! To sum it up, the reasons its neutral and not positive is because my lily bulbs had rotten spots on them and were on the smaller size (I even measured them..), and the fact that I was not notified when my order was shipped. If most of the lily bulbs come up next year, and bloom and are what they are suppose to be, and if my daylilies do good, I will definately change it to positive but that wont be til next summer, if I even remember by then. My advice to everyone that is considering ordering through them, try it! Every company is going to have complaints, not one company is perfect. Had I been notified my order was shipped, I probably would have posted a positive review to begin with. I had read all the reviews on here and discussed it with my boyfriend before ordering, and we were well prepared for the good or the bad. They have an outstanding selection of dayliles and there is something there that will be sure to please you. Good luck and happy gardening!
On March 24th, 2013, dandjcritters added the following:
All of the daylilies ordered made it, and about half bloomed last summer and appeared to have been labeled correctly. However, Not one lily bulb came up that following spring. NOT ONE. And let me just say, I have hundreds of lilies growing in my yard. Where I planted those, I have a lot that thrive, and do amazing. I ordered Oriental bulbs, and if memory serves right, there was 27 bulbs. I was tryin to be nice in my original post, but the bulbs were faily rotten when recieved. Never tried sending that back, because I shouldnt have to pay return shipping on something thats their fault. I will never order lillies from this company. Ill stick to b&d lilies and brent and beckys bulbs for those. But honestly, I probably wouldnt return for daylilies from them either, since I tend to stay away from companies that offer only 30 days gurantee. Especially if ordering in the fall.
Also, let me just point out something, take it as a tip if you will. This Greg Jones guy, the owner, or whatever. The way you represent yourself, and your company on here is pretty disgusting. Just by seeing your rude, hateful, sarcastic responses to CUSTOMERS makes me want to change this to a negative. But, I'll be nice and won't. Its just bad for the company, is all. I understand not everyone is going to be sunshine and rainbows to you, especially when they paid for something, and were wronged, but there are people who are kind, and patient with problems, and they're still treated with rude customer service. I know a friend of mine has had several orders that were messed up, tried countless times, very politely, to try to get it fixed, and the only time anything was ever done was when she got rude. So, I can understand why some of these people posted reviews the way you did. If you want to drive away more customers, keep doing it. A lot of first time customers come here, and with rude responses, the first thing they think of is "If I have a problem, is that how theyre going to treat me?" I know thats what I thought when I saw them before I ordered. And I was treated with rude customer service via email, to which, I got snippy. Oh well. Enough of my rambling, If I ever notice a change in this company, I might just order more in the future.
On Feb 26, 2013, SHELBYCOREALTOR Fairfield, AL wrote:
I ordered several types of Sale Hostas from the Gilbert H. Wild & Son. When I opened the carefully and well packed shipping crates, a few of the plant's root were growing out of the pots. Some of them looked to be in critical condition, a few looked damaged from being jammed into the crate because they were so large. I planted them per their directions and a most of them did not make it. I contacted the company and I was told the ordered would be replaced in the fall due to them being out of stock at the time. Was disappointed I had to wait months for replacements but weeks before I expected, my replacement order arrived. I will only order Hostas from them. They stand behind their products and their Customer Service is wonderful. Other companies could learn from them.
I love our garden. I spend more time thinking and planning over the winter months what to plant next.
I ordered four beautifully photographed Solange Cream White Peonies from Gilbert H. Wild and Sons two years ago. In my mind that winter I knew precisely where I would plant them.
But in the two years it took for them to mature to the point of flowering it became evident that three of the peonies were not white Solange variety.
I contacted Gilbert H. Wild and Sons and explained my disappointment in their packager's error. To my delight they contacted me immediately by email, advised they would correct the error but would wait until fall, the proper planting time to ship these.
Sure enough the replacement peonies roots arrived, beautiful, big healthy roots, and they even threw in a sample of another peony.
G. H. Wild and Son is an old fashion flowering plant nursery, old fashion in the very best of ways. They are busy, so mistakes happen. But I would not hesitate ordering again(and again...as I find room!)
Received my order of peonies today. Ordered 2 (Raspberry Sundae and Duchess de Nemours) and they arrived well packaged and I can see they have between 3 to 5 eyes as promised. They shipped as promised and provided a tracking number.
I'll come back next spring and report on how well they are doing.
I just recieved a order of twelve hostas from Gilbert H Wild and am very happy with it.Well packeged and timely shipping.The plants where larger than i thought they would be and in great condition.I will continue to do business with them.
On Jul 22, 2012, sunnysunflowers Twinsburg, OH wrote:
Posted on July 13, 2012, updated July 22, 2012
Posted on July 3, 2012, updated July 13, 2012
For several years I received the Gilbert H Wild catalog and enjoyed all the beautiful photos of the plants they sell.
Well, I finally placed an order with Gilbert H Wild on 4/17/12.
I purchased SAGAE hosta, THE JURY'S OUT daylily, and BURGUNDY LOVE daylily.
The hosta and JURY'S OUT daylily were acceptable but the BURGUNDY LOVE daylily, which I paid $10, was an absolute joke!! For $10 I received a "daylily" smaller than the size and thickness of half a pencil !!
I immediately contacted the company asking for a replacement or a full refund of $10.
They told me to return the plant.
I said O.K., send a postage paid return label for me to send it back.
The company rep told me, (quote): "Sorry, we do not pay for postage on returned plants." (unquote)
So.....they sent me a daylily that NEVER should have been sold to anyone in the first place, (it was actually a "seedling" and not a "plant"), then they expect ME to pay to return it!!
WOW!! Unbelievable!! Needless to say this will be my first and last time I will order from them.
Also, just to let readers know, this is Gilbert Wild's PLANT GUARANTEE as stated on their website:
"We guarantee to provide healthy plants and bulbs true to variety and in prime condition for successful planting. We cannot be held responsible for losses due to extreme weather, soil conditions, improper storage conditions or delayed planting. Please report any shipping damages or missing items upon receipt. If your plant has received our recommended care and doesn't perform to your satisfaction within 30 days, a merchandise credit will be issued. To receive a full refund of purchase price, you must return the product within 30 days. No complaints will be entertained after 30 days."
MY PERSONAL NOTE TO READERS: you may not receive your order until weeks after your order date. That doesn't give you much time to plant your item and see if it flourishes. What about bulbs? You can't possibly know how bulbs are going to do in 30 days!!!
The website clearly states they will NOT entertain complaints AFTER 30 days.
Anyway, I planted the pathetic little $10.00-BURGUNDY LOVE seedling hoping for the best....It died. :-(
I am very knowledgeable in the care of daylilies, (just in case GILBERT H WILD questions my ability to grow daylilies).
On July 13th, 2012, sunnysunflowers added the following:
My GOODNESS…!! Get over yourself, Mr. Jones!! Your tirades do not intimidate me!
You DO realize that people are reading your responses to the many customer complaints and taking note of how you handle yourself in regards to a customer-service complaint situation, (which doesn’t look too good, at this point). :-(
From reading each and every neutral/negative review for your company, I don’t get the impression that there is one customer who did not have a legitimate complaint. I’ve noticed most complaints seem to have a commonality.
Customers do not leave a neutral or negative review just for the sake of complaining. Maybe Missouri Attorney General Chris Koster would be interested in evaluating your business practices.
All that customers want for their hard-earned money is affordable, healthy, properly labeled, plants and MOST OF ALL, polite customer service!!
When we receive less than that, we are entitled to leave truthful feedback.
I can understand requiring a customer to pay the cost of return, IF THEY CHANGE THEIR MIND ABOUT AN ITEM THAT IS IN GOOD CONDITION, but it is an unethical (or at least a disgraceful) business practice to make a customer pay for return shipping on a DEFECTIVE item. (Perhaps your company gets a lot of complaints/returns and you can’t afford to pay for all the return shipping)??
POLITE customer service goes a long way, Mr. Jones. It builds confidence in customers!!! No one should have to tell you that.
It is so unbecoming of an owner to have a condescending attitude toward those who have a legitimate complaint.
Why don’t you just send properly labeled HEALTHY plants, right from the start? Problem solved.
In return, your customers will be happy to leave a positive review and be satisfied, repeat customers year-after-year.
STOP WHINING AND BLAMING YOUR CUSTOMERS!! It is so unbecoming and unprofessional…!!
Instead, take this opportunity to listen to customer complaints and learn how to improve the quality of what you sell and ESPECIALLY improve your customer service attitude.
Your tirades NEVER hurt your customers, Mr. Jones, they only hurt YOU.
As of July 13, 2012, I have not received my replacement daylily. Mr. Jones did NOT send a replacement plant, as he said he did. True to form, he never intended to send one. However, I will leave a revised review, if and when I receive an acceptable replacement. On July 22nd, 2012, sunnysunflowers added the following:
On July 19, 2012 I received a replacement 'BURGUNDY LOVE' daylily and a bonus.
We shall see if it survives and blooms true to its name.On Jul 22, 2012, Gilbert H. Wild and Son responded with:
"On Jul 3, 2012 6:06 AM, Gilbert H. Wild and Son responded with:
Our guarantee states 30 days after reciept NOT order date!
I have sent out a replacement! EVEN THOUGH -
If you order a shirt a JC Penny and it's not the right size, or quality you thought, once you get it, do you get to keep the shirt and also get a replacement? If you order a lamp from Sears and get it, and it doesn't look quite right and you want a different one, do you get to keep the 1st free of charge.....Why do you think that you can keep the plant???? I send a free replacement. Thanks for the negative...since we had should a great record and you wanted to blast us publically. Greg Jones Owner"
On May 17, 2012, carolinemueller Madison, WI wrote:
First time I've ever left a Dave's Garden review, but I was so happy with my order I had to share! I ordered 60 mixed asiatic bulbs which were good sized and wonderfully packaged, but the real winners were the peonies! I ordered a "mystery" set they had found unlabeled in a cooler to add to my cutting garden, and I have never seen healthier, larger roots! I potted them up about three weeks ago, and they're already two feet tall with 5-7 strong shoots form each root. They're going to be huge in no time. Thanks GH Wild & Sons - I'll be ordering again!
On May 10, 2012, JoeConLamSouth Bartlett, TN wrote:
Posted on May 10, 2012, updated May 10, 2012
WOW wow WOW wow We LOVEEEEEEEEEEE you!!!!!!!
We ordered 8 Peonies and 2 sets of 5 and 3 peonies(They all l of 16 peonies.Con (my best friend) called me from work and said wow Joe the peonies are very nice and big. I was thinking to myself yea right I will see if it was true when I see them tonight (last night) because I have ordered alot more than him. I have ordered from Brecks, Michigan Bulb, bulbsdirect (came from Holland), Ebay and Amazon, When he brought them to my house and when he open the big box, We Were Saying WOWWWWWW when we both saw how nice and big all of the peonies tubers were. This is my first time ever leaving feedback on a company but Gilbert will get my business for now on. I (Joe) has ordered at least 400 to 600 dollars of just in peonies this year alone. I wish I had ordered from Gilbert first because I would have spent more on them this year instead of ordered from Brecks , Michigan Bulb and ebay which they are good companys but the peonies i have received were alot smaller than the ones we received from Gilbert.
Some of the eyes were broken off from the shipping but they will grow back .
I will buy from them again very soon. In my book Gilbert is one of the best!
THANK YOU VERY MUCH for sending us some nice peonies from the bottom of my heart.
JUST HEADS UP TO OTHER PEOPLE
It really takes 2 years for peonies to bloom really good and remember do NOT plant them more than 2 inches because if you do plant them more than 2" they will be green but will NOT bloom.
I just thought I would share it since I have over 300 peonies
Joe from Bartlett/Memphis TN
On May 10th, 2012, JoeConLamSouth added the following:
for some reason my post left out some info at the (they were all labeled) and the 5 and 3 sets were grab bags I knew the 5 (my) will be labeled since it was metion in the ad but in Con Set of 3 grab bag It wasn't mention they will be label but to our supprise they were also labeled :) I wish I have ordered more of the grab bags :)
Thank you very much
Joe and Con
Posted on May 8, 2012, updated May 8, 2012
I placed an order for 3 rhizomes for the gold standard Red Charm peony on 5/1/12 and hoped to receive these in time for Mother's Day. These were nicely packed in a small box and arrived by Friday of that week! I unpacked them immediately from their airtight plastic bags (which were clearly labeled) because something smelled like it was decaying. One of the rhizomes had a bit of a squishy end but otherwise the roots were intact with a couple of buds on two roots that had already begun to grow. I called the company prior to ordering because I understood that Fall is the best time to plant peony roots because they need a cold spell. The customer service person explained that "these roots were dug up last season and were overwintered in a cooler - they should take off with 2-3 eyes/root and hopefully bloom this season because of the cold weather treatment." Enclosed were 2 free hardy bareroot lilies that went right into the ground at my house. The red charm are in 3 gallon pots for easy watering and transport for Mother's Day. Thank you for quick, reliable service! I'll give you 5 stars for speed of delivery and will give you a rating regarding quality of rhizomes when I can evaluate their growth and performance.
On May 8th, 2012, monpenta added the following:
Thank you for the quick FedEx delivery which is wonderful for the very reasonable shipping and handling fee!
This is the second time I have ordered from GH Wild. They don't send the largest daylily plants in the industry, however this time the packing was ingenious. The plants came in small pots, and packaged in cardboard tubes. The dirt was just barely damp, so there was no damage to the roots.
I had to e-mail them to find out when the plants were shipped, but they responded very promptly. The only problem I can see is that they only sent one fan, and for the price ($10-12) they should have sent at least two. I got a bonus daylily that had 3 fans, however.
I have always had good luck with Gilbert Wild plants. Size of plants have never seemed to make a difference in how well my plants grew. I did have some daylilies that took until the 2nd year to bloom, but I think it is a difference in soils. For example, I received 2 of the same daylily and gave one to a friend. His bloomed gorgeously the first year. Mine didn't bloom until the second. We live 2 blocks apart. Go figure. Value for the Gilbert Wild plants is very good.
On Apr 14, 2012, linus6800 Tellico Plains, TN wrote:
I received my order today from Gilbert H Wild and I am so pleased. I wasn't expecting too much from the peony grab bag I ordered as the price was very inexpensive but I was shocked to see large healthy plants all with a minimum 3-4 growing eyes. They were better, in fact, than peonies that I had paid 4 times as much from another nursery. I was also pleased with the daylilies that I ordered, they were large, fresh and healthy and I appreciated the freebie,which was included in my order. My experience was great and I will most certainly order from them again.
Posted on December 30, 2011, updated April 4, 2012
Posted on May 14, 2011, updated December 30, 2011
Posted on March 21, 2011, updated May 14, 2011
This is my first time ordering from G.H. Wild & Son, and so far, the expereince has been positive in that I recieved a confirmation of my order via email and the website was easy to navigate.
The selection is amazing and I had to restrain myself to stay within my gardening budget for new irises, daylilies, hostas and perennials; they have a nice selection of grasses and lilies but I had already placed a large lily bulb order with another company before going to the G.H. WIld and Son website... and I am not really very fond of grasses, but if you are one who likes ornamental grasses, then you might want to look at their catalog.
In any case, I could have spent thousands of dollars and it took all the restraint I had and I still went over what I had intended to spend on daylilies, irises and hostas by almost $50 (oops! lol)... butI can't wait to recieve my plants, even though I requested shipping occur for zone 5 planting.
This is what I ordered:
Daylily Lucky Dozen (13 daylilies)
Custard Candy Daylily
Elegant Candy Daylily
Blueberry Candy Daylily
Wineberry Candy Daylily
Daring Deception Daylily
Gordon Briggs Daylily
El Desperado Daylily
Pretty in Pink Daylily
Hostas by the Handful 100 plants
Iris Top 20 Collection
Be Dazzled Iris
Peony Bushel of Blooms (3)
Perennial Coneflower Collection (4 coneflowers)
On May 14th, 2011, JMKM1976 added the following:
I recieved my order from G.H. Wild a few days ago and I was VERY impressed. There were two very large, heavy boxes via FedEx just packed to the brim with large, husky plants.
One box contained 100 mixed hostas divided into bags of 25. 99% of the hostas were showing signs of life, 98% were at least 5 eyes and, when planting these, there were actually more like 110 hostas!
The other box contained irises, daydlilies, peonies and a coneflower collection. The irises were all very nice, big fans all labelled with the iris name, color and height and well rooted into 4" pots.
The daylilies were all big fans, all of them were at least double fans and some were triple. Each bundle of daylily fans were held together by a tag bearing the name and height of the daylily. There was also a free daylily!
The peony roots were very large and labelled with the variety. I've never purchased a peony root so large from any other source. The only way I have gotten such large peony roots has been through friends and neighbors while swapping and sharing garden plants.
The coneflowers were smaller but viable, strong and well rooted into 4" pots and definately worth the price paid for the collection.
I'm glad to see G.H. Wild reads this forum because to me it shows that they care about customer opinions. I would like to let G.H. Wild's know that, I did not know and would never have found their company at all if not for Dave's Garden Watchdog.
I've had many bad expereinces with lesser nurseries, those that do not care whether they are providing even a minimal quality of product or customer service. Thus, if there were no Dave's Garden, I simply would not purchase by mail order at all because there would be no way to be even moderately certain that I was dealing with a good company. I've simply had enough of paying hard-earned money out for rotten, diseased and dead plants. Basically, each year, the money I put into my gardens ends up adding up to a major purachse- from $500 to $1000. I want viable plants and good products and if I can't verify that a company adheres to decent practices and fair policies, I want nothing to do with them. That's why I come to Dave's Garden, to find decent companies to fill my many flower beds, add to my fruit and berry orchard and grow the best, most productive varieties possible in my 1/2 acre vegetable garden.
In essence, I want to work with companies that take gardening and quality as seriously as I do and are willing to work as hard as I do to add beauty and bounty to my endeavors. Gilbert H. Wild's is one of those great companies and I will continue to do business with this company because I am extremely pleased with my order and the customer service.
G.H. Wild is, in my opinion, one of those companies that set the standard for other companies to live up to, it is unfortunate that there are difficult and unappeasable folks out there that place a great company on the defensive over, what seem to me to be, relatively petty issues. On December 30th, 2011, JMKM1976 added the following:
I had great success with the plants received from GH Wild this summer. I'm very pleased with the plants I purchased and all were thriving when winter cold (finally) came to my area.
I'm looking forward to the 2012 growing season and GH Wild is on my list of places to shop. I have no qualms about purchasing some more expensive varieties of daylilies and peonies and adding irises to my iris beds.
I don't know if GH Wild's has considered expanding their perennials, if they do, I'll be sure to shop those as well. On April 4th, 2012, JMKM1976 added the following:
First, I ordered lots of plants from GH Wild last year and those are coming up beautifully this spring!!!! The hostas and peonies have grown considerably and several of the irises have multiplied too! Most of the daylilies appear to be coming up with three or more fans too. The coneflowers woke up with the unusually warm March weather and look great, though I added a thin layer of mulch over all my leafing perennials that wouldn't normally wake up for 4 to 6 more weeks when the weather turned and hard freezes began.
I received my most recent order from GH Wild yesterday for 4 varieties of daylilies (French Tudor, Hush Little Baby. South Seas and Yellowstone), 4 varieties of potted irises (Tumalo Sunset, Unchain My Heart, Red Zinger and King Tush), one hosta (Empress Wu), a 5 Bushel of Blooms Peony offer, the Let the Bell Ring Collection (heuchera) and a Blanket Flower (gaillardia)collection which contained 11 plants total, which included:
(Let the Bell Ring Collection)
Christa Coral Bells, Electra Coral Bells, Georgia Peach Coral Bells, Marmalade Coral Bells, Melting Fire Coral Bells Plum Pudding Coral Bells and the bonus Golden Zebra Foamy Bells
(Blanket Flower Collection)
Arizona Sun Blanket Flower
Arizona Red Shades Blanket Flower
Arizona Apricot Blanket Flower
Fanfare Blanket Flower
Everything was packaged very well with a LOT of protection. It took me about an hour to free the plants from the cardboard protectors and brush off the shredded paper. It was a little messy, but my plants were definately packaged to travel safely, which is worth two minutes to vacuum the escaped paper bits. I would also mention I prefer paper bits and organic material to packing peanuts and styrofoam that I can't compost! Besides that, I think the paper bits help to retain moisture in the box too, since it was a little damp.
The peonies were good sized, especially considering they cost just $4 each, way better than one I bought at Walmart this spring that isn't liekly to produce any flowers for several years! I wouldn't be surprised to see these peonies produce a flower or two next year, since I bought some last year and those plants are coming up this spring about half the size of plants that have been established for years.
The daylilies are big fans considering the varieties. Anyone buying daylilies should consider the height and habit of the varieties they order when assessing the size of the roots; the fan size for a daylily like Justin George can't be compared to the fan size for a daylily like Hyperion.
The coral bells and blanket flowers are all good sized. I've bought may coral bells and have grown them for years, I am positive that once these lovely plants are tucked into their new homes, they will put on the same amazing leaf show as all the others I have. The blanket flowers are quite healthy as well and I can't wait to see them blooming their bright daisy-types flowers.
The hosta is potted and looks healthy and happy. I have no concerns that it will grow and multiply and emerge as a much bigger plant next year.
GH Wild's is a fabulous company and sends strong, excellent potted and bare root plants! I haven't gotten their surplus catalog yet but I've gone to their site to browse and suspect that I will be placing another order this year. I love this company!!!!!!!!
Unfortunately, I am having to rescend a positive feedback from a couple of years ago. I have ordered from Gilbert Wild for 4 years now...2009 & 2010 the plants were great, 2011 was so-so, but it was a lousy spring, today I received my 2012 order of 9 plants and it was very, very dissapointing. Several fans were tiny, some were sickly and a couple I did not received double fans of which I paid $10/$12. I live in Missouri as well, even farther north than they are located and with the wonderful spring we are experiencing, I know how the daylilies are growing...there is no excuse for such poor fans. I have already thrown away larger fans than they sent me. Sorry to say, I won't be back.
On Mar 29, 2012, Gilbert H. Wild and Son responded with:
"On Mar 29, 2012 10:29 AM, Gilbert H. Wild and Son responded with:
I sure wish customers would contact us when they have a problem. We sure try to work with them when we make mistakes, so glad that they never make any! We try to make all customer happy, but that's not possible when they don't tell us...and just want to offer bad postings! To me I rather get the problem worked out! There is only two of us in the office and Freda did not contac either of us! Greg Jones. "
I have found G H Wild to be wonderful to deal with. My first order, I chickened out and asked them to cancel. They immediately canceled with no complaints.
My second order, I kept wanting to add items after the order was placed. They kept allowing changes without complaint. I received beautiful large plants and a nice bonus plant.
The following order, again, I added plants, again, they were helpful and understanding. Again, I received nice plants and a bonus. Everything was well packed.
This week, I received another order. Most of the plants were large and nice. One was rather small, but it was a double fan and it seems very healthy. I have questions about two plants and I expect G H Wild will have answers. So far, everything I have ordered has thrived.
One time I tried to place an order using a credit that had been emailed to me but it was not working. I emailed them and they said I had to spend $100 for the coupon to be valid. I pointed out that the flyer did not specify a minimum. They offered to give me the discount but I declined since it was clearly an honest mistake . They sent out an email correction shortly after.
I feel that this company is very fair and really tries to send quality plants in good condition, well packed. Shipping daylilies can be tricky. I see people complaining about the shredded paper packing but it seems to work very well. It must be very trying sending live plants in every weather to every climate. G H Wild does a great job.
I ordered several different types of peonies and was very happy to receive my order today since the majority of the divisions I received were 4-eye very large carefully packed divisions. The only one that was smaller (2-eye) was Coral sunset and it is advertised as 2-4 eye division rather than their typical 3-5 eye. They also send a bonus (free) plant and mine was a daylilly. This is my first time ordering from them and it will not be the last.
On Mar 23, 2012, natalie4b Roswell, GA (Zone 7b) wrote:
The plants I have ordered arrived fast and were well packed. One Iris was missing, and after I e-mailed them, they promised to ship it ASAP. Few days later it came in by FedEx, and they also included a nice Daylily as a gift, which is greatly appreciated.
All plants were marked and looked healthy and fresh, good divisions.
I have placed another order from them yesterday - prices are good as well as quality.
On Mar 17, 2012, WWWatchdog Los Angeles, CA wrote:
I have been doing business with Gilbert H. Wild & Son for years now and have NEVER been sorry. I got my order of last week today and I could not be more pleased. BIG, FAT rootstocks with greenery. ABSOLUTELY LUSCIOUS PLANTS!!! I ordered 27 plants and the smallest and wimpiest of them still completely exceeded my hopes! I ordered from them last year, too... but have been unable to locate my review... Those plants are doing very, very well here in daylily central, San Fernando Valley of Los Angeles. BTW: The freebie bonus plant they sent me "Across The Miles" is a MONSTER. MOST of these plants I received today ARE MONSTERS! I am so impressed and happy with this order! Thank You, GHW&S! I will be playing in the dirt next week, planting these! P.S BEAUTIFULLY PACKED BY NICOLE!
The customer service could care less. I order 10 Coral Charm Peonies and they sent them the week I said not to. I was here when they arrived but the 2-4 eye peonies could only qualify as 1 eye by any standards. Small- with 6 inch sprouts so of course I could see all the eyes. I'm a grower.
They said just send them back on my dime. Pity the poor home gardener that gets them after me.
I think I'm remembering why I quit buying daylilies from them 10 years ago.
On Mar 6, 2012, Gilbert H. Wild and Son responded with:
"On Mar 8, 2012 7:13 AM, Gilbert H. Wild and Son responded with:
I am not sure this is fair! Ms. Wright placed this order on 2/10/2012. We send an acknowledgement on 02/13/2012 and stated we would ship in early to mid March. We shipped on 3/1 and delivered on 3/3, The copy and the acknowledgement says we ship 2-4 eye. When she call to complain she said they were 1 and 1/2 eyes, any grower would tell you there is no such thing as a 1/2 eye!
She spoke with Steve and he is our best CS rep. He does care, as there are only three of us in the office we know what is said. I checked the cooler and did not find any without 2 eyes or more. WE do not reuse the plants for sale. We just feel that if a person wants a full refund, they should not be able to keep the plants too. We plant them back in our fields. I call Ms. Wright to duscuss...but she never returned my call. Greg Jones, Owner Gilbert H Wild and Son. How many other Companies care this much! "
This is my second order with Gilbert Wild.The first time was last year (2011) and it was for daylilies and hostas.Both were very nice plants with the daylilies being the nicest plants.
This time around I ordered just daylilies.I ordered 10 mix bag of daylilies and 16 individual plants.The 16 individual plants were huge. They had great root systems and nice tops that were just starting to leaf out.The mix bag of daylilies were nice also just not as large as the individual ones were..They even through in a free plant.Overall very pleased with the order.If i did have a negative complaint it would be not being told when the order is coming.It just showed up one day.I would check the site every day seeing if they updated the order with delivery time and they never did.Its only a minor complaint and one that would not stop me from ordering again with the plants being so nice ,I know its there busy time of the year for them trying to get all the orders out but it would have been nice to just take a moment and say order is on the way.
On Feb 29, 2012, Gilbert H. Wild and Son responded with:
"On Mar 1, 2012 5:38 AM, Gilbert H. Wild and Son responded with:
Thanks for the great comment and we will work much harder to inform our customers when shipping. We had a glitch with Fed Ex on the first shipping of the years, and have corrected that...so if we have your e-mail address, we will e-mail you when the shipment is made and when to expect it. Thanks so much - Greg Jones Owner GH Wilds"
I've ordered from Wild's for over twenty years. The daylilies, lilies, and hostas have thrived. I appreciate the careful packaging and the extra free plant that is usually included with daylily orders. I'm mystified by the negative comments. I've talked to customer service reps for ordering information and have never encountered an unfriendly person.
On Oct 28, 2011, Cem9165 Duluth, GA (Zone 7b) wrote:
I have had the pleasure of ordering from GH Wild and son for over 10 years, and except for 1 daylily that didn't make it, I've always been thrilled with the plants that I've received. I've also always received bonus plants from them in every order. Further, my most recent order of daylilies, peony Red Charm, and their entire lily collection arrived in excellent shape, and the daylilies that were planted have already put on some good growth. The majority of my daylilies, irises, and peonies are from this company, and I've been very pleased how well they've all done over the years.
I will definitely continue to order from them in the future as this company has allowed me to obtain plants at a great price. AMH
a couple of months ago I received Iris fans from this company, and promptly planted them, at our retirement home in upstate New York. A couple of weeks went by and when I approached the flower bed I was very pleasantly surprised to see one of them in bloom !! I would order from this company again. The iris fans were not the biggest, but they really looked healthy and I already have one in bloom. Also, they arrived well packaged. Keep up the good work and many thanks
On Sep 14, 2011, RebekahsGarden Binghamton, NY wrote:
Really excited, this is my second time ordering from this company & their day lilies & peonies are wonderful! They sent an extra daylily in my order & the clumps where HUGE! So pleasantly suprised!
I'd also ordered some grasses that were on clearance, a few are a little smaller than I'd expected, but they are sent in nice sized pots & have good roots, so I think they will be fine.
Over all I will definately order from them again!
On Sep 1, 2011, worrall235 New Braintree, MA wrote:
I just opened my first order (25 mixed daylilies) and what a great surprise. First they were a lot larger than I anticipated and two, there were many more than 25! The price is about half what I paid elsewhere. Can't wait to set up a new daylily bed to see what colors I have. Also, I'm placing another order. Thanks
Ordered some 'Fall Fiesta' iris bulbs that were very reasonably priced compared other online iris vendors. had difficulty with paypal going through and i called and they gentleman was very curtious and pleasant to speak with and got everything straightened out and he also shipped my package asap., got it in like 3 days via Fed-Ex. The bulbs were huge..obviousely over 5 years old and he even left all of the baby iris still attached to the mother rhizome so ended up getting like double the amount of iris I ordered as a bonus. would definitely do business with again.
Just had to post this comment after looking at the hostas I planted at the beginning of last summer - every single one of them has done beautifully, developing into large,healthyl plants. I ordered a mixed bag and that is what I received - a nice combination of several varieties. Itching to order more, just need to find where to plant them
I don't usually leave reveiws on companies but I just have to on this one. These people have the worst customer service I have ever experienced. I have been lied to three times by this company. The pants arrived late and in poor condition--very poor. I planted them to see if they'd make it and called the company to let them know. They person I talked to could not have cared less. I also mentioned that they had not sent two of the plants I ordered. She said they don't have the peonies anymore even though it was a new catalog. I said I wish you'd told me that when I placed the order and she said she would have if I'd actually ordered them. The next catalog I received still offered peonies for sale even though they'd been 'out for a long time.' I called back within two weeks to let them know half of the plants they sent had died. She said it would take a month to credit my charge card back. Two month laters, I called because I still had not received my refund. She said I obviously don't listen very well because they never return money, only give you a credit to use on more plants and the credit was only for $15 instead of for half of the plants that died.
I truely hope that none of you use this company. They are really bad. They took my money and left me with dead plants and nasty customer service.
I ordered from Gilbert H. Wild and Son for the first time this summer and was very satisfied with the daylilies I received. Most are in bloom now, just a little over three weeks after planting! Would definitely order again.
Just received my order from Gilbert Wild which included daylilies and some iris. The plants arrived in five days and were very large and in excellent condition. There was also a free bonus plant included with the order. I have placed orders with Gilbert Wild for over twenty years and have been happy with the quality of their plants.
Posted on June 6, 2011, updated June 28, 2011
Posted on June 6, 2011, updated June 6, 2011
The following is the email I sent to GW&S:
I placed 2 orders that included 4 iris: Feedback, Harvest of Memories, World Premier, Blackout
I planted all of them together, one of the 4 is missing - I am guessing that it was Feedback. All were planted in the same manner as I've planted all my iris for the past 20 years. Of the 3 that survived, the only one I can say actually comes close to matching it's descriptor is Harvest of Memories. The other 2 iris are PURPLE - not blue or "with blue falls".
What I believe is "Blackout" is a deep royal purple – not as dark as the images you showed online. No one could misconstrue this color to have blue in any way. Feedback is a medium purple, the color closely related to what you called "blue-violet" on harvest of Memories. Whereas I was expecting that bit of purple in Harvest of Memories, and Blackout, Feedback was supposed to be blue, I had no idea I was purchasing purple iris. I am very disappointed by your descriptors. As a medical illustrator I have a very fine grasp of color. You should rethink your representations of the above, at least use a camera that has the capability to color correct your photos.
On June 6th, 2011, ZippyPinHed added the following:
I was so upset I reversed designations, the following is the corrected full version that I resent, still "negative":
I placed 2 orders that included 4 iris, Feedback, Harvest of Memories, World Premier, Blackout
I planted all of them together, one of the 4 is missing - I am guessing that it was the yellow ‘Harvest of Memories’. All were planted in the same manner as I've planted all my iris for the past 20 years. Of the 3 that survived, the only one I can say actually comes close to matching it's descriptor is ‘World Premier’. The other 2 iris are PURPLE - not blue or with "blue falls".
What I believe is "Blackout" is a deep royal purple – not as dark as the images you showed online. No one could misconstrue this color to have blue in any way. Feedback is a medium purple, the color closely related to what you called "blue-violet" on 'World Premier'. Whereas I was expecting that bit of purple in ‘World Premier’, and Blackout, Feedback was supposed to be blue, I had no idea I was purchasing purple iris. I am very disappointed by your descriptors. As a medical illustrator I have a very fine grasp of color. You should rethink your representations of the above, at least use a camera that has the capability to color correct your photos, or maybe send the right plants to match the descriptors. Which of these would actually correct the problem is beyond me at this time.
Below is a picture of what should have been mostly BLUE iris. (pic not shown) I am particularly disgusted by the “Feedback” in the foreground that is obviously a lighter tone of what you described as “blue-violet” on ‘World Premier’. I would be happy to return all of these iris. Please let me know how to proceed.
Of the 4 peonies, 3 survived and one of those 3 is not blooming at all, of the 2 that are blooming, one is WHITE, it is ALL WHITE. I know that I did not order an all white peony. I don’t know about the other peony because it is not blooming. However, this does not begin to annoy me as much as the iris.
I await the blooming of the daylilies with great trepidation. On June 28th, 2011, ZippyPinHed changed the rating from negative to neutral and added the following:
Mr. Jones did contact me and credited my account for a portion of what I had paid. As I told him, I posted on this site immediately after emailing him. When I read the dismal customer service reviews previously made, coupled with waiting a year (my first of 2 orders having been made in May of 2010) only to find that the iris I had ordered was absolutely not what I had ordered, I decided to post thinking nothing would probably come of the customer service email sent. I was very angry, and I did not put much time in between my email to his company and my posting which was a cut/paste of the email sent. This does not change the fact that I received the wrong plants, nor that I am still dreading what the 11 different varieties of daylilies will look like when they finally do bloom.
The reason I am changing my rating to neutral is because Mr. Jones did not allow this matter to fall by the wayside, he called twice and followed-up with numerous emails even though he was clearly upset by my posting. He also told me that the 2 long time employees were removed who had been responsible for the problems customers had been experiencing in regards to his company. Although I will certainly not order from his company in the future I wish him no ill will and hope that all who do order benefit from his vigilance in attending to this matter.On Jun 28, 2011, Gilbert H. Wild and Son responded with:
"On Jun 22, 2011 10:52 AM, Gilbert H. Wild and Son responded with:
Since we are tried by public opinion.
Here is my response to AMY -
I called the processor and he said that it takes up to 24 hours to post.
I just wanted to clarify my concerns with Dave’s Gardens, a little soap box here, but please hear me out.
Your order is a prime example. I do not understand why some gardeners are so quick to want to trash good growers, who love plants, and who’s whole desire is to make gardening an enjoyable experience.
Before you ever contacted GH Wilds, you posted on Dave’s Gardens. Why in the world didn’t you come to me and work out the issues, without posting it for the entire gardening world of Dave’s Gardens to see.
Sure we all screw up and we are not a perfect as you are…but you posting made it see that we constantly screw up, We are a bad firm, and not concerned about plants. Just the opposite is true. We work very had to do the absolute best job. We are family owned, small business, who does really care about gardening, and our customers. We ship over 26,000 order a year, all hand dug, all grown here, and have less than a .005% complaint ratio. It’s seems as if Dave’s Gardens has become a site for people who always want to focus on the negative, and not how to enjoy gardening, enjoy life and love of growing! I wish you would of contact me first.
I know you won’t see the growers side, so best of luck and we will not accept any additional orders from you, as we cannot serve you to your standards.
On Jun 25, 2011, Hemhostaholic Scranton, PA (Zone 5b) wrote:
I ordered several DL's from GHW&S years ago, and the order was shipped in a large padded envelope. I was expecting small fans, so I was by no means disappointed, all of the DL's from that order grew and bloomed within a year or two, and all were true to type.
I recently ordered 5 Joan Senior DL's for my significant others Mom. His grandmother passed away, her name is Joan Isabella (the last name I will not put here.) I knew of Joan Senior, and I knew of a Petit intro, Bella Isabella. I ordered the DL's from GHW&S and I was expecting small fans in a large padded envelope...just so everyone knows the sale price, per fan, was $2.50. I got a large box in the mail, about the size of a shoe box...it weighed about 3lbs...give or take! Not only were each and every plant a DF, 2 were actually TF's with new growth, they also sent a bonus plant! To say that I was beyond pleasantly surprised would be an understatement. I immediately called them, spoke to a young woman in their customer service area and thanked them, I also told her I would be posting positive feedback here on DG.
The plant size, for what I paid and received was really awesome. The customer service was kind and listened to me, and was also really awesome. The packaging was way better than the original padded envelope.
I ordered several daylilies, fringed bleeding hearts and unmarked hostas during a sale. All arrived in very healthy condition with huge root systems and most of the daylilies have quite a few buds and the bleeding hearts are rapidly growing and flowering as well. The hosta collection has a nice variety of green, green/gold and green/white leaved specimens. I have ordered from this company in the past and have always been pleased with the quality of the plants that I have ordered and appreciate the free gift. :) that is always sent with the order. They offer a large variety of daylilies, hostas and peonies at reasonable prices and reasonable shipping costs and the plants are always well packaged and arrive in great condition.
On May 30, 2011, chocolatmorgan Gansevoort, NY wrote:
Wrong variety sent, followed by unfriendly customer service. My Grandmother in the past ordered "Raspberry Sundae" peony, after anxiously waiting for it to bloom, it was a plain white. I ordered two seasons ago, a large oriental lily order and an individual blue and white bicolor - white capped waves - iris. Last year it did not bloom but this year I anxiously waited to see it, as the healthy blooms were huge - but today I find out its a solid purple/red tint. Not even close, and the white capped waves tag is still wrapped around the rhizhome so I am positive they were wrong once again. I called, and the woman said I need to call the first year, (how would I know, it didn't bloom) and she said it should have, as if it my fault. I have huge gorgeous iris gardens, obviously I know how to plant them, and if a rhizhome is not large enough they don't even bloom so for her to act like it was my fault for not letting them know last year. It bloomed healthily this year, so I know how to grow them, but nevertheless, its the wrong color, I did not care to buy another purple variety. She was professional enough to give a credit of 3.50 , even though it would be fair to send me what I wanted (she said they are sold out). I need to spend $60 as of now to avoid shipping, and considering I will get whatever they send, verses what I want, why bother. Shipping on one rhizhome isn't worth it. I wanted to share my experience so others know, not to count on receiving what you want you order, and if the small root/rhizhome doesn't bloom (its our fault).