On Jul 19, 2015, m2luvpeonies Mc Donald, PA wrote:
Ordered for the 1st time last year, 2014, several peonies. Arrived promptly, and were large and healthy roots. However, it's been a year, and only one of 2 BOGO plants has bloomed, while 2, including 1 Red Charm, have only reached barely 10" in height, and no blooms. Actually was concerned about the Red Charm last fall, as it didn't sprout at all after planting. So, last fall, I called to verify their 1-yr guarantee, and was surprised at the response of a rather unpleasant woman who barely acknowledged their guarantee, and sounded as if she begrudged even discussing it. So, flash forward to NOW...Just before this post, I was going to place another order, but decided to recheck other buyers' experiences. With recent negative posts here, and overall, they seem to have a good number of them amongst positive comments, I won't place another order unless Gilbert wants to reply, and respond to these issues about my peonies (and I was looking forward to placing my new order that includes other plants too). Don't wish to have contact with another unpleasant phone assistant - is this "customer service"? (I placed that 1st order via phone, and was assisted by a very nice and polite man)
I ordered a few lilies, irises and peonies from GHW. Some made it, some didn't, but I was particularly saddened that one of my peonies didn't make it... not only because it was pricier than the rest but I reallllly wanted that dang peony. I received the root last fall, it had a couple eyes on it, but this spring it was shriveled like a raisin. Of the 4 peonies from them, it was the only one to not make it. I emailed GHW to ask what their procedure was when this happens, since they "guarantee" their plants, and it even says on their site "all you need to do is let us know and we’ll make it right!" Now, I wasn't expecting them to hand deliver a beautiful new root on a silver platter, but I was at least hoping for some sort of human response. All I got was one sentence that they were done shipping for the season. This was end of May, we're not talking about the middle of July/completely out of season. And yes I know they probably get a ton of emails like that and don't really give a hoot about my peony... but in an age when customer service is of such importance, and the internet exists to air grievances, it would suit GHW well to have a nicer boiler plate response than 'we're not shipping' and possibly some sort of solution, especially if you tout "guarantees" on your website. So if you're looking for cheap flowers, this is the place to go, or better yet might as well just go to the big box gardens, customer service is apparently all the same around here. But if you do shop GHW and you're excited for one particular kind of flower, order a few because you never know what will come up next year.
Recently received an order of lily bulbs and daylilies from this company. Compared to daylilies I had ordered from another company, I thought the ones I received from Gilbert Wild were rather puny. The lily bulbs were small, but they were the size advertised. Package was very messy to unpack.
First order. #110 daylilies for $230. Shipper must have rolled and dropped shipping box repeatedly - looked like a cardboard 'potato'! Not impressed. Opened box and removed contents - looked like the rough handling didn't hurt contents amidst the dampish shredded newsprint. Checked plants and really surprised they weren't more disarranged. None of the fans slipped out of the white identification tag wrapped around them. The packing methodology helped with that. With that check, I have been surprised by the small size of the bare root plants. The largest variety is about 13 long; that was only one set of 6 of one variety. The majority are 8 or so. A few are about 6 in. None are what I'd call 'robust' or even 'vigorous', except that one largest set. I'm soaking them now to ready them for planting tomorrrow. Growth after planting will tell. I'll update this at the end of the growing season, I hope.
Posted on July 3, 2013, updated July 3, 2013
Posted on June 27, 2013, updated July 3, 2013
My mother and I have both order here in the past and have no complaints. This time I am very disappointed. I called before I ordered to find out how many fans they send when ordering daylilies. I was told at least two. I ordered five daylilies total. I received them in the mail and my first thought was how incredably small the fans were. I had ordered from Maryotts at the same time I ordered from here and received those daylilies a few days before paying the same cost (although more for shipping) for some of the plants but the ones from Maryotts were gigantic 2-3+ connected fans unlike the ity bity seperated fans from Wilds. Then I noticed the most expensive daylily was only one fan and came in a pot. Then I took off the bands and found out that only one of the remaining four daylily fans were even together - the rest were seperated. And to top that off the roots were all rotting except the one in the pot. The one daylily that came in two fans was rotting the least. There was rotton root chunks falling off the plants. I took pictures of the rotting roots, the dead rotting "bonus" daylily, the dying ity bity seperated fans of the remainder plants and then pictures of the daylilies I received from Maryotts for comparison and sent an email to Wild. Response was basically wait and see if everthing dies and we will give you credit (but then Ill have to pay for shipping again) or you pay your own money to mail us back the plants (even though you can see in the pictures they are rotten and on their last legs and maybe already dead in the case of the bonus lily) and we will refund cost of plants (but again I will be out shipping costs for both ways). I was also told that the daylily that came potted only comes in one fan (which was a pathetic fan at that) and he didnt seem to care that I called before hand and was told ALL daylilies come with two fans or the fact that no where on the Sabrine Baur lily page say that it would be potted so only single fans would be sent. The only good thing about the single fan potted plant is its roots werent rotted like the rest.
1. called before ordering to make sure double fans were sent but reveived only one connected double fan and one I only received a single fan
2. The roots were rotten on all except potted single fan
3. Wants ME to pay to ship back rotten plants if I want my money back even though I have pictures to verify condition of roots
I will never order from them again. They use to be a good company. I cannot believe they would ship out plants in those condition in the first place. They look like they were dug a long time ago not freshly dug like their page states and then kept wet so long their roots rotted. And then to expect the customer to pay to return the rotten plants is crazy. Unless something changes I would not recommend ordering here. If there is a problem with your plant YOU will be responsible for the loss even if it is their error.
On July 3rd, 2013, bpsgarden changed the rating from negative to neutral and added the following:
I am switching my negative to a neutral. Without any notice from the company I received a check for the daylilies less shipping. I have ordered from them for the past and they were good. My mother who is a master gardener has ordered from them several times and has had nice plants. I understand that somethings happen sometimes but I was jyst frustrared with how it was handled. I am very thankful to receive my refund without having to pay the extra shipping back to the company.
On May 2, 2013, Carolsflowers Brunswick, MO (Zone 5a) wrote:
I have ordered from Wild many times through the years & have visited their gardens. In July 2010 when my iris order arrived I had a mistaken item. I had ordered 5 irises. I received Congradulations instead of Conjuration. I most certainly can understand how this could happen. I called within 1 week & they kindly sent Conjuration. At least that is what the label said.
When it bloomed it was a beautiful iris, but not Conjuration that I had ordered.
Also in my order was Degas Dancer, a tall bearded iris. This turned out to be a mislabeled iris also. In fact it is a dwarf a not even close to the color of Degas Dancer.
I agree with the 30 day guarantee being suspect.
Obviously my blooms were not confirmed until well after the 30 day period.
I did try to email them through their website in Jan. 2013 to see if they could identify the plants that I had received, but my email was rejected.
I reviewed this as neutral in an attempt to be fair.
With 2 out of 5 items ordered being not what they were supposed to be, I will be very hesitant to order in the future. It costs at least 2 years of time to be sure of the plant even if they would replace it.
On Mar 24, 2013, dandjcritters Perryville, MO wrote:
Posted on September 29, 2011, updated March 25, 2013
First off, Id like to point out, I am in no way trying to bash Gilbert H Wild, atleast that is not my intention, so please don't take it that way. Im just explaining my personal experience with them/my order I recieved through them. That being said.. Here goes:
I order 17 varieties of daylilies (Bela Lugosi, Bright Butterflies, Charming Heart, Country Melody, Destined to See, Jungle Beauty, Mateus, Missouri Miss, Pasqueflower, Prairie Tornado, Prairie Wildfire, Pumpkin Festival, Shadow Play, Siloam Viriginia Henson, Spiritual Corridor, Veins of Truth, And Martina Verhaert) and the fall oriental collection of Oriental Lilies (Akitva, Bernini, Rio Negro, Legend, Casa Blanca, and Penthouse).
Most of the daylily clumps were HUGE, others were pretty small. I would have rather had all average/decent size, then some monstrous and others pathetically small, but that is the gamble you take when ordering online, so for the most part Im pretty pleased. I followed the instructions they gave with them, even though Ive always heard from my daylily growing friends, to never soak daylilies in water the way they describe, but I figured if I didnt follow instructions and something were to happen within the 30 day guarantee, Then I wouldnt qualify to recieve a replacement, so I soaked then planted them. (which might I add is the shortest period Ive EVER seen, most places atleast offer a year, especially when ordering in the fall!)The lily bulbs are a whole different story... Either my hopes were way too high, or they just sent me a bunch of midgets. Either way, they technically were blooming size, and they will probably bloom next year, if they even make it(When I first started out with lilies years ago, I bought a bunch of the bargain lily bulbs at walmart in the spring, and looking back, those were a lot bigger then the ones I recieved from Gilbert H wild.). I hope they start rethinking their shipping procedure for lily bulbs since mine had several rotten spots on them, which im assuming is due to the fact they are shipped in plastic bags.We removed the rotten scales, and so Im really hoping they do alright. Ive never had any problems growing Lily bulbs, asiatics or orientals, so Im hoping that continues to be true. I did not contact Customer Service, because after reading all these reviews, it seems I would have simply been told "Just plant it, it will grow" or I wouldve had to pay money to ship them back, and take the chance of recieving bulbs in even more poor shape. So for the most part, If I were to order from them again, I probably would not order lily bulbs(unless of course the ones I recieved pull out of it and do magnificent next year, which in that case I will DEFINATELY order more!) However, if my daylilies do good, and if they are in fact what they are suppose to be, I may just order through them again. Ive been contemplating ordering other things in the spring, but I have all winter to think about that. Also, i noticed pretty much everyone gets a free daylily, So I was pretty disappointed when I got a free iris. It was in magnificent shape, and its shooting off new leaves and growing like crazy, and my boyfriend loves iris and has a ton of them, so he was pleased, if he's happy Im happy. We lucked out and it was a variety that he does not have, if of course the tag was right. I think that is mainly my only fear, that none of these will be what I even ordered, or most are the wrong variety. I guess next summer will be very very interesting and I cannot wait! The only real thing I was very very upset about, was the fact that after I placed my order, I emailed them asking when it will be shipped out. I was told late september because they will not have the lilies dug up to be shipped til after the 20th. Well at first I was mad because no where on their site did it say you had to wait til the 20th for lily bulbs, and I will admit I did get a little snippy with whoever I was emailing (SORRY!!!!!!) and I was told I would be emailed when my order has been shipped. Saturday, September 24th, I was awaken by my boyfriend loudly yelling "Wake up wake up! you got a package". As soon as september 20th came, I checked my email everyday like crazy, spam and my inbox, to make sure i knew when to expect to recieve it. I never once got an email stating that my order was being shipped, and of course, the package had to come on a day that was crampacked full of things to do (Isnt that how it always goes? lol). The plants were all in the ground within a few hours after receiving my order, and if I wouldve been expecting my order, Im sure i could also comment on how fast their shipping is,I only live 5 hours away though, so Im sure that isnt very helpful to people :(
So again, hope people arent taking this the wrong way! To sum it up, the reasons its neutral and not positive is because my lily bulbs had rotten spots on them and were on the smaller size (I even measured them..), and the fact that I was not notified when my order was shipped. If most of the lily bulbs come up next year, and bloom and are what they are suppose to be, and if my daylilies do good, I will definately change it to positive but that wont be til next summer, if I even remember by then. My advice to everyone that is considering ordering through them, try it! Every company is going to have complaints, not one company is perfect. Had I been notified my order was shipped, I probably would have posted a positive review to begin with. I had read all the reviews on here and discussed it with my boyfriend before ordering, and we were well prepared for the good or the bad. They have an outstanding selection of dayliles and there is something there that will be sure to please you. Good luck and happy gardening!
On March 24th, 2013, dandjcritters added the following:
All of the daylilies ordered made it, and about half bloomed last summer and appeared to have been labeled correctly. However, Not one lily bulb came up that following spring. NOT ONE. And let me just say, I have hundreds of lilies growing in my yard. Where I planted those, I have a lot that thrive, and do amazing. I ordered Oriental bulbs, and if memory serves right, there was 27 bulbs. I was tryin to be nice in my original post, but the bulbs were faily rotten when recieved. Never tried sending that back, because I shouldnt have to pay return shipping on something thats their fault. I will never order lillies from this company. Ill stick to b&d lilies and brent and beckys bulbs for those. But honestly, I probably wouldnt return for daylilies from them either, since I tend to stay away from companies that offer only 30 days gurantee. Especially if ordering in the fall.
Also, let me just point out something, take it as a tip if you will. This Greg Jones guy, the owner, or whatever. The way you represent yourself, and your company on here is pretty disgusting. Just by seeing your rude, hateful, sarcastic responses to CUSTOMERS makes me want to change this to a negative. But, I'll be nice and won't. Its just bad for the company, is all. I understand not everyone is going to be sunshine and rainbows to you, especially when they paid for something, and were wronged, but there are people who are kind, and patient with problems, and they're still treated with rude customer service. I know a friend of mine has had several orders that were messed up, tried countless times, very politely, to try to get it fixed, and the only time anything was ever done was when she got rude. So, I can understand why some of these people posted reviews the way you did. If you want to drive away more customers, keep doing it. A lot of first time customers come here, and with rude responses, the first thing they think of is "If I have a problem, is that how theyre going to treat me?" I know thats what I thought when I saw them before I ordered. And I was treated with rude customer service via email, to which, I got snippy. Oh well. Enough of my rambling, If I ever notice a change in this company, I might just order more in the future.
Posted on June 6, 2011, updated June 28, 2011
Posted on June 6, 2011, updated June 6, 2011
The following is the email I sent to GW&S:
I placed 2 orders that included 4 iris: Feedback, Harvest of Memories, World Premier, Blackout
I planted all of them together, one of the 4 is missing - I am guessing that it was Feedback. All were planted in the same manner as I've planted all my iris for the past 20 years. Of the 3 that survived, the only one I can say actually comes close to matching it's descriptor is Harvest of Memories. The other 2 iris are PURPLE - not blue or "with blue falls".
What I believe is "Blackout" is a deep royal purple – not as dark as the images you showed online. No one could misconstrue this color to have blue in any way. Feedback is a medium purple, the color closely related to what you called "blue-violet" on harvest of Memories. Whereas I was expecting that bit of purple in Harvest of Memories, and Blackout, Feedback was supposed to be blue, I had no idea I was purchasing purple iris. I am very disappointed by your descriptors. As a medical illustrator I have a very fine grasp of color. You should rethink your representations of the above, at least use a camera that has the capability to color correct your photos.
On June 6th, 2011, ZippyPinHed added the following:
I was so upset I reversed designations, the following is the corrected full version that I resent, still "negative":
I placed 2 orders that included 4 iris, Feedback, Harvest of Memories, World Premier, Blackout
I planted all of them together, one of the 4 is missing - I am guessing that it was the yellow ‘Harvest of Memories’. All were planted in the same manner as I've planted all my iris for the past 20 years. Of the 3 that survived, the only one I can say actually comes close to matching it's descriptor is ‘World Premier’. The other 2 iris are PURPLE - not blue or with "blue falls".
What I believe is "Blackout" is a deep royal purple – not as dark as the images you showed online. No one could misconstrue this color to have blue in any way. Feedback is a medium purple, the color closely related to what you called "blue-violet" on 'World Premier'. Whereas I was expecting that bit of purple in ‘World Premier’, and Blackout, Feedback was supposed to be blue, I had no idea I was purchasing purple iris. I am very disappointed by your descriptors. As a medical illustrator I have a very fine grasp of color. You should rethink your representations of the above, at least use a camera that has the capability to color correct your photos, or maybe send the right plants to match the descriptors. Which of these would actually correct the problem is beyond me at this time.
Below is a picture of what should have been mostly BLUE iris. (pic not shown) I am particularly disgusted by the “Feedback” in the foreground that is obviously a lighter tone of what you described as “blue-violet” on ‘World Premier’. I would be happy to return all of these iris. Please let me know how to proceed.
Of the 4 peonies, 3 survived and one of those 3 is not blooming at all, of the 2 that are blooming, one is WHITE, it is ALL WHITE. I know that I did not order an all white peony. I don’t know about the other peony because it is not blooming. However, this does not begin to annoy me as much as the iris.
I await the blooming of the daylilies with great trepidation. On June 28th, 2011, ZippyPinHed changed the rating from negative to neutral and added the following:
Mr. Jones did contact me and credited my account for a portion of what I had paid. As I told him, I posted on this site immediately after emailing him. When I read the dismal customer service reviews previously made, coupled with waiting a year (my first of 2 orders having been made in May of 2010) only to find that the iris I had ordered was absolutely not what I had ordered, I decided to post thinking nothing would probably come of the customer service email sent. I was very angry, and I did not put much time in between my email to his company and my posting which was a cut/paste of the email sent. This does not change the fact that I received the wrong plants, nor that I am still dreading what the 11 different varieties of daylilies will look like when they finally do bloom.
The reason I am changing my rating to neutral is because Mr. Jones did not allow this matter to fall by the wayside, he called twice and followed-up with numerous emails even though he was clearly upset by my posting. He also told me that the 2 long time employees were removed who had been responsible for the problems customers had been experiencing in regards to his company. Although I will certainly not order from his company in the future I wish him no ill will and hope that all who do order benefit from his vigilance in attending to this matter.On Jun 28, 2011, Gilbert H. Wild and Son responded with:
"On Jun 22, 2011 10:52 AM, Gilbert H. Wild and Son responded with:
Since we are tried by public opinion.
Here is my response to AMY -
I called the processor and he said that it takes up to 24 hours to post.
I just wanted to clarify my concerns with Dave’s Gardens, a little soap box here, but please hear me out.
Your order is a prime example. I do not understand why some gardeners are so quick to want to trash good growers, who love plants, and who’s whole desire is to make gardening an enjoyable experience.
Before you ever contacted GH Wilds, you posted on Dave’s Gardens. Why in the world didn’t you come to me and work out the issues, without posting it for the entire gardening world of Dave’s Gardens to see.
Sure we all screw up and we are not a perfect as you are…but you posting made it see that we constantly screw up, We are a bad firm, and not concerned about plants. Just the opposite is true. We work very had to do the absolute best job. We are family owned, small business, who does really care about gardening, and our customers. We ship over 26,000 order a year, all hand dug, all grown here, and have less than a .005% complaint ratio. It’s seems as if Dave’s Gardens has become a site for people who always want to focus on the negative, and not how to enjoy gardening, enjoy life and love of growing! I wish you would of contact me first.
I know you won’t see the growers side, so best of luck and we will not accept any additional orders from you, as we cannot serve you to your standards.
Over the past 10 years, I have ordered more than 50 daylilies from Wild. Most have arrived quickly, in good shape, and have flourished. In recent years, the size of the plants went down and the cost of shipping went up to the point where I stopped buying from Wild's.
My only real complaint is that I have bought 2 daylilies that did not look like the catalog picture or description. I did not ask for a replacement because it had been 4 years since I had bought them. Yes, they were so small that it took 4 years to reach blooming size. My fault for ordering from the year-end clearance sale.
I am now buying plants from a local source. I can see the daylilies in bloom before I purchase them, they are already big enough to divide in some cases, and the price is more reasonable.
On Mar 29, 2009, plushweasels Braidwood, IL wrote:
I work long hours and am sometimes a neglectful gardener. I have let their daylilies plants sit in a hot garage for up to two weeks and they always bounce back, and bloom beautifully.
Their customer service is awful though, the woman who answers the phone (I think it's always the same woman, or maybe the operators all just sound alike) is very crabby and rude. Once I called to take advantage of a promotion, and she nearly bit off my head, practically yelling that the promotion had expired. (The expiration date was posted in small print and hard to find). When I've asked questions about the plants, she has been very unhelpful. Good plants, lousy customer service. I'd like to place an order this year, but don't want to deal with her... I supposed I could place an internet order, but if there is a problem, I don't want to deal with this woman.
On Mar 29, 2009, Gilbert H. Wild and Son responded with:
"On Mar 30, 2009 6:46 AM, Gilbert H. Wild and Son responded with:
If you have any problems, and we hope that you don't! You may call and ask for me, Greg Jones. I have been the owner of GH Wilds since 1991 and I am a horticulturist. My direct number is 417.548.3517 or just call toll free at 1.888.449.4537 and ask for me. I'm usually easiest to get hold of before 8 am, I usually get in the office 5-5:30 AM....I am so sorry you feel this way about our customer service and we will work on that as well!"
I read feedback before ordering but wanted to give it a try simply because of the prices. Packaging is horrible; plants were dried out and lifeless. Soaked them for a day and planted them. I am watching them carefully as they seem so fragile. If all goes well, I may change my rating but, strongly suggest that this company review its' packaging methods. Shreading paper for shipping daylilies is useless. Might as well put nothing in the box. With such a name and reputation in the daylily world, this company needs to examine their integrity.
On Jun 10, 2008, MorsisX Lockport, IL (Zone 5b) wrote:
They only rate a neutral as the daylilies I ordered arrived dehydrated, but most have bounced back, 2 died and have been refunded, all were the typical anemic size variety, disappointing. The LA lilies are doing well but the trumpets were a total washout and have been refunded. Waiting on the iris but I will not hold my breath.
They said I would get it the last week of April and it arrived late in the day May first. EXCELLENT.
Via UPS, in a smallish box, but I was only expecting 6 daylilies, 4 hosta and the 2007 Oriental Lily Collection of 9 bags with 3 to a bag.
All were bouncing around a little, loose in the box, with a few shredded papers.
The bareroot daylilies and hostas roots were dry, dry, dry. But without any evidence of mold or damage.
The hostas have lots of roots, but I have yet to open the bags to see what I really got...
Maybe I should have waited on this, but... Naaaw.
As Elvis said: "It's now or never!"
I got nine bags of 3 to a bag oriental lilies. Put them in the fridge to look at later. If they are satisfactory I probably won't come back to say so.
Plant counts of order versus received are correct.
I was disappointed to find only one "extra"... a really small Baja daylily with puny roots. No text or pic of that plant in their catalog... Will have to see if they have it shown on-line.
The Route Sixty-Six I ordered is puny in every way, roots AND plant.
The FREE with your order Mardi Gras Parade daylily was just marginally so-so, also on the puny side.
Of the other daylily plants I ordered, Christmas Time and Rocket City are okay.
Victorian Star is pretty good and the Raspberry Tonic is a monster.
Now if only they turn out to be as they are marked!
For the dollar, if they live and grow, if they are as ordered from the catalog... I don't see how they can be beat!!!
The big ticket item was the oriental lilies... at $1.00 each I have big hopes for them!
As I said: I will only come back to comment further if I encounter something less than acceptable.
At this point and at this price I am pretty much one happy camper.
On August 8th, 2007, ValzWorld changed the rating from positive to neutral and added the following:
Hmmmm. My first daylily from this order bloomed... and it is NOTHING I would ever have ordered. It was too buxom to be the FREE Mardi Gras Parade, which I have never found a picture of. It is a muddy orange, whatever it is. Gee, I can hardly wait to see what else I got that I didn't order. 8-(
On the UP side: The hostas took off like firecrackers and are amazing. The lilies are blooming (the ones the squirrels missed, that is) (can't blame Wilde's for the squirrels).
Will I ever order from them again...? Time will tell. Gr8 prices... but not great if they send stuff you didn't order and don't want. I am now on the wait-and-see fence.
First the positive: nice, big and plump lily bulbs. I'm happy with the daylily too, big root and 2-3 fans. Negative: They need to train their customer service people and have better communication to customers.
I placed 3 orders since April. First order took forever to get here. After almost a month they sent email that my credit card had been charged and my order will be shipped in 1-2 weeks, it's their policy. Three weeks passed, had not received my order and no shipping advice. Called them, the lady was courteous, not warmth, that's OK, I was told they couldn't dig and ship because of the rain. Understandable, but don't keep me in silence.
Second order was placed on May 30, no advice of credit card being charged like the first time till todate. Called them last week and was told my order will be shipped in AUGUST, because I have 1 iris. If I want them make 2 shipments, there will be additional shipping charges. Well, the website didn't say anything about this, so I cancelled my iris and was told my order will shipped out in a week. Boo on me, couldn't resist to place another order on June 11.
Called them this morning to find out about my 2nd order since I received not a single piece of email from them after the order confirmation. WHOA, a snippy lady said, I just got your order on Monday. I said I called about my previous order, not the latest one. Then she said they will ship my 2nd and 3rd orders together next week but my Asiatic lilies won't be shipped till fall as stated in their website. I said the website said lilies will be shipped through June and then fall, this is still JUNE. She replied they were out of lilies!! So why didn't just say out of stock and POLITELY said they couldn't ship until fall!!! No need to be snippy and rude.
I'm not sure if I'll place another order with them because of this lousy customer service and communication. They better send me great looking daylilies and bulbs to make up for this, and extra too, since my combined 2 orders is over $100.00.
I have been ordering from them for MANY years--the plants that I recieved from them were always nice and always thrived. The only problem I've had with them was that the daylilys were not always true to name and until last year, I always had friendly service when I called. Last year however the person on the phone was pretty "snippy" but they did give me credit on my account, but as others have said--then this causes you to have to spend again on shipping for something that wasn't your fault. I don't feel it's fair for me to have to pay shipping again either for their mistakes...for the 8 or more years I've ordered from them, I've gotten about 4 plants not true to name and have had to pay shipping for replacements on all of them. It would be nice if they could resolve this problem. Otherwise, as far as my plants go, I've always recieved very nice daylily plants and all of them thrived nicely. Mine were always well marked and well packaged.
On May 16, 2005, kdjoergensen Waxhaw (Charlotte), NC (Zone 7b) wrote:
I ordered peonies and various perennials from them fall of 2004. My experience was very mixed and difficult to give a positive or negative rating for that reason.
Customer service does not come accross as very friendly. I asked several times about when my order would ship only to be told a new date which came and went every time. Finally my order arrived very late in the fall, later than I would usually plant perennials in my area.
The peonies were very large and healthy, budding nicely and very fresh. I planted them and they have all grown well this spring. Most are already flowering first year. Very happy.
The perennials were all very dry and in some cases moldy. I asked for a refund for the moldy perennial but was told to plant it and contact them in spring. Out of several perennials, two have survived. This is very disappointing to say the least, but I suspected as much due to late shipping date (establishment) and the very poor quality of the perennials.
The prices for the perennials (shasta daisy, black eyed susan, tick seed, etc) were very good (almost too cheap) but considering the extremely high motality rate, it was really a waste of money. Look elsewhere for this stuff.
Do buy your peonies at Gilbert Wild. You will be happy with those.
On Nov 2, 2004, trunnels Plano, TX (Zone 8a) wrote:
I received a beautiful catalog from this company and thought their prices were great. Then I checked the Watchdog and was so disappointed to see that they had a poor rating. I wrote the company just to let them know of my disappointment. Here is the response I received from the owner:
"It is quite surprising to me that 5-6 people from the last 3 years can work so hard to destroy the reputation of a Company who has been growing quality plants for 120 years. We offer a complete money back guarantee, what's to lose? If you get the plant and don't like them just send them back! You money will be refunded. What you are not seeing is the 38000+ customers who were completely satisfied and order year after year. Greg Jones Owner."
This was my second order from Wilds. Last year I ordered my first daylilies from them. This year I ordered from other places as well, so I now have a basis for comparison.
My credit card was charged a full two weeks before my order was shipped (this was NOT pre-season; order was placed in mid-May). When I saw the charge on my statement I called to find out if the order had been shipped yet (it hadn't - hadn't even been dug yet). The woman I spoke to in customer service was a bit snippy as if I was out-of-line for inquiring.
The daylily fans I eventually received were dry compared to those I've gotten from other mail-order sources. A few fans were average-sized, but many were quite small. However, they were cheap because I was purchasing from the half-price hobbyist sale, and daylilies have a strong will to live, so I think most of the plants will make it.
In short, I would not pay full price for Wild's daylilies. If I needed quite a few older varieties I might be willing to purchase again from their half-price hobbyist sale (which requires a $50 minimum purchase) or from their end-of-season sale, but not from their pre-season sale.
I ordered bargain daylilies from them, and the order arrived pretty soon. Plants were not uniform - some huge and healthy and some tiny, dead looking. Some roots were moldy. I put them in a bucket of water and they sit there for few days since I couldn't get to plant immediately. By the time of planting ALL of them looked just great - they recovered nicely in the water. I don't know about labeling, and actually it doesn't matter this much - I made a mixed planting along the rock wall. Just want different colors.
I've seen much worse daylilies sent to me for much more money, so I am very pleased with G.Wild, and actually placed another order for more plants.
On June 10th, 2004, Janna changed the rating from positive to neutral and added the following:
I just want to add that all the daylilies from the next shippment were great, and started to grow immediately. One root from the previous order died, and when I asked for a replacement, customer service was rigid and unflexible - they refused a refund or replacement, and issued a store credit, so I'll have to pay shipping costs for a replacement. I thought it was not very nice. After all it is not my fault that one of the plants was sent in poor condition and didn't make it. Shipping will cost me more that a plant itself. Well, may be they will read this and consider to improve their customer service.
My order arrived today and I felt it was a poorly packed order. The order was daylilies and one hosta. The daylilies were almost smashed and the hosta looked like a chopped string mop. Considering having shipped hosta myself, I find the one I received unacceptable. They are all soaking in water, and I have hopes they will survive and grow once in the ground. I have not contacted the company as the order was small and it isn't worth extra shipping costs to ask for a replacement for any of items.
On April 9th, 2004, Gootzie added the following:
Update: On the plus side of their order, they were prompt, courteous, and added a bonus plant. I still feel the hosta was done improperly, but the daylilies had large roots. Despite the packing and how bad the plants looked upon arrival, the plants are surviving. I would change this rating to a positive if I felt I would order from this company again. As it is, there isn't enough enthusiasm to do so.
On Sep 3, 2003, nursechris East Greenbush, NY wrote:
I ordered sale daylilies from this company in August, they arrived limp, and quite brown. They were double fans as promised. I did not think they would live. I soaked them and then planted them.Presently all but 1 show new growth and are looking pretty good. Will change this comment to positive if they bloom as described. They were only 3 to 5 dollars each.
On Jun 9, 2003, nevadagdn Sparks, NV (Zone 7a) wrote:
I haven't ordered from Wild's since 1995. During the years 1990 to 1995, the shipments I received varied widely in quality. One year, the plants would be absolutely fantastic, and the next year hardly worth tossing on the compost heap. I visited Wild's in Sarcoxie during that time, and the plants I purchased on site (unnamed seedlings, mostly) were a fantastic value and fantastic plants. It was also a great excuse for a day-long road trip. I understand that there were management changes during those years, and that there may have been changes since 1995.
I don't know if I'd order from them again, but it seems the bad plant years coincide with bad weather years. I won't be ordering for a while in any case because I'm out of room for daylilies and peonies, and I'm hard-pressed to find more room for iris or hostas.
I have ordered Daylilies from Wild's for the past ten years or so, and have always experienced mixed results. Almost every order I have placed has not been completely fillled (they are out of stock), and particularly this year. I placed an order (among others) for two very popular hems, neither of which they were able to supply. I wonder if they were a "come on", because I ordered them as soon as I received their new catalog! Otherwise, most of their stock is (relatively) healthy. I have lost a few plants each year, because of poor quality. The early orders always come dormant (which is expected) but it is difficult to nurse some of the smaller stock to robust health.