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|On Jul 19, 2015, m2luvpeonies Mc Donald, PA wrote:
Ordered for the 1st time last year, 2014, several peonies. Arrived promptly, and were large and healthy roots. However, it's been a year, and only one of 2 BOGO plants has bloomed, while 2, including 1 Red Charm, have only reached barely 10" in height, and no blooms. Actually was concerned about the Red Charm last fall, as it didn't sprout at all after planting. So, last fall, I called to verify their 1-yr guarantee, and was surprised at the response of a rather unpleasant woman who barely acknowledged their guarantee, and sounded as if she begrudged even discussing it. So, flash forward to NOW...Just before this post, I was going to place another order, but decided to recheck other buyers' experiences. With recent negative posts here, and overall, they seem to have a good number of them amongst positive comments, I won't place another order unless Gilbert wants to reply, and respond to these issues about my peonies (and I was looking forward to placing my new order that includes other plants too). Don't wish to have contact with another unpleasant phone assistant - is this "customer service"? (I placed that 1st order via phone, and was assisted by a very nice and polite man)
|On Jun 3, 2014, ktinct AMSTON, CT wrote:
I ordered a few lilies, irises and peonies from GHW. Some made it, some didn't, but I was particularly saddened that one of my peonies didn't make it... not only because it was pricier than the rest but I reallllly wanted that dang peony. I received the root last fall, it had a couple eyes on it, but this spring it was shriveled like a raisin. Of the 4 peonies from them, it was the only one to not make it. I emailed GHW to ask what their procedure was when this happens, since they "guarantee" their plants, and it even says on their site "all you need to do is let us know and we’ll make it right!" Now, I wasn't expecting them to hand deliver a beautiful new root on a silver platter, but I was at least hoping for some sort of human response. All I got was one sentence that they were done shipping for the season. This was end of May, we're not talking about the middle of July/completely out of season. And yes I know they probably get a ton of emails like that and don't really give a hoot about my peony... but in an age when customer service is of such importance, and the internet exists to air grievances, it would suit GHW well to have a nicer boiler plate response than 'we're not shipping' and possibly some sort of solution, especially if you tout "guarantees" on your website. So if you're looking for cheap flowers, this is the place to go, or better yet might as well just go to the big box gardens, customer service is apparently all the same around here. But if you do shop GHW and you're excited for one particular kind of flower, order a few because you never know what will come up next year.
|On Jun 1, 2014, mrsplum Seattle, WA wrote:
Recently received an order of lily bulbs and daylilies from this company. Compared to daylilies I had ordered from another company, I thought the ones I received from Gilbert Wild were rather puny. The lily bulbs were small, but they were the size advertised. Package was very messy to unpack.
|On May 28, 2014, mockswede Brewer, ME wrote:
First order. #110 daylilies for $230. Shipper must have rolled and dropped shipping box repeatedly - looked like a cardboard 'potato'! Not impressed. Opened box and removed contents - looked like the rough handling didn't hurt contents amidst the dampish shredded newsprint. Checked plants and really surprised they weren't more disarranged. None of the fans slipped out of the white identification tag wrapped around them. The packing methodology helped with that. With that check, I have been surprised by the small size of the bare root plants. The largest variety is about 13 long; that was only one set of 6 of one variety. The majority are 8 or so. A few are about 6 in. None are what I'd call 'robust' or even 'vigorous', except that one largest set. I'm soaking them now to ready them for planting tomorrrow. Growth after planting will tell. I'll update this at the end of the growing season, I hope.
|On Jul 3, 2013, bpsgarden Laporte, MN wrote:
Posted on July 3, 2013, updated July 3, 2013
On July 3rd, 2013, bpsgarden changed the rating from negative to neutral and added the following:
I am switching my negative to a neutral. Without any notice from the company I received a check for the daylilies less shipping. I have ordered from them for the past and they were good. My mother who is a master gardener has ordered from them several times and has had nice plants. I understand that somethings happen sometimes but I was jyst frustrared with how it was handled. I am very thankful to receive my refund without having to pay the extra shipping back to the company.
|On May 2, 2013, Carolsflowers Brunswick, MO (Zone 5a) wrote:
I have ordered from Wild many times through the years & have visited their gardens. In July 2010 when my iris order arrived I had a mistaken item. I had ordered 5 irises. I received Congradulations instead of Conjuration. I most certainly can understand how this could happen. I called within 1 week & they kindly sent Conjuration. At least that is what the label said.
|On Mar 24, 2013, dandjcritters Perryville, MO wrote:
Posted on September 29, 2011, updated March 25, 2013
On March 24th, 2013, dandjcritters added the following:
All of the daylilies ordered made it, and about half bloomed last summer and appeared to have been labeled correctly. However, Not one lily bulb came up that following spring. NOT ONE. And let me just say, I have hundreds of lilies growing in my yard. Where I planted those, I have a lot that thrive, and do amazing. I ordered Oriental bulbs, and if memory serves right, there was 27 bulbs. I was tryin to be nice in my original post, but the bulbs were faily rotten when recieved. Never tried sending that back, because I shouldnt have to pay return shipping on something thats their fault. I will never order lillies from this company. Ill stick to b&d lilies and brent and beckys bulbs for those. But honestly, I probably wouldnt return for daylilies from them either, since I tend to stay away from companies that offer only 30 days gurantee. Especially if ordering in the fall.
Also, let me just point out something, take it as a tip if you will. This Greg Jones guy, the owner, or whatever. The way you represent yourself, and your company on here is pretty disgusting. Just by seeing your rude, hateful, sarcastic responses to CUSTOMERS makes me want to change this to a negative. But, I'll be nice and won't. Its just bad for the company, is all. I understand not everyone is going to be sunshine and rainbows to you, especially when they paid for something, and were wronged, but there are people who are kind, and patient with problems, and they're still treated with rude customer service. I know a friend of mine has had several orders that were messed up, tried countless times, very politely, to try to get it fixed, and the only time anything was ever done was when she got rude. So, I can understand why some of these people posted reviews the way you did. If you want to drive away more customers, keep doing it. A lot of first time customers come here, and with rude responses, the first thing they think of is "If I have a problem, is that how theyre going to treat me?" I know thats what I thought when I saw them before I ordered. And I was treated with rude customer service via email, to which, I got snippy. Oh well. Enough of my rambling, If I ever notice a change in this company, I might just order more in the future.
|On Jun 28, 2011, ZippyPinHed Oak Ridge, NJ wrote:
Posted on June 6, 2011, updated June 28, 2011
On June 6th, 2011, ZippyPinHed added the following:
I was so upset I reversed designations, the following is the corrected full version that I resent, still "negative":
I placed 2 orders that included 4 iris, Feedback, Harvest of Memories, World Premier, Blackout
I planted all of them together, one of the 4 is missing - I am guessing that it was the yellow ‘Harvest of Memories’. All were planted in the same manner as I've planted all my iris for the past 20 years. Of the 3 that survived, the only one I can say actually comes close to matching it's descriptor is ‘World Premier’. The other 2 iris are PURPLE - not blue or with "blue falls".
What I believe is "Blackout" is a deep royal purple – not as dark as the images you showed online. No one could misconstrue this color to have blue in any way. Feedback is a medium purple, the color closely related to what you called "blue-violet" on 'World Premier'. Whereas I was expecting that bit of purple in ‘World Premier’, and Blackout, Feedback was supposed to be blue, I had no idea I was purchasing purple iris. I am very disappointed by your descriptors. As a medical illustrator I have a very fine grasp of color. You should rethink your representations of the above, at least use a camera that has the capability to color correct your photos, or maybe send the right plants to match the descriptors. Which of these would actually correct the problem is beyond me at this time.
Below is a picture of what should have been mostly BLUE iris. (pic not shown) I am particularly disgusted by the “Feedback” in the foreground that is obviously a lighter tone of what you described as “blue-violet” on ‘World Premier’. I would be happy to return all of these iris. Please let me know how to proceed.
Here is a much better image of Blackout, if I had seen this first I never would have purchased it.
Of the 4 peonies, 3 survived and one of those 3 is not blooming at all, of the 2 that are blooming, one is WHITE, it is ALL WHITE. I know that I did not order an all white peony. I don’t know about the other peony because it is not blooming. However, this does not begin to annoy me as much as the iris.
I await the blooming of the daylilies with great trepidation.
On June 28th, 2011, ZippyPinHed changed the rating from negative to neutral and added the following:
Mr. Jones did contact me and credited my account for a portion of what I had paid. As I told him, I posted on this site immediately after emailing him. When I read the dismal customer service reviews previously made, coupled with waiting a year (my first of 2 orders having been made in May of 2010) only to find that the iris I had ordered was absolutely not what I had ordered, I decided to post thinking nothing would probably come of the customer service email sent. I was very angry, and I did not put much time in between my email to his company and my posting which was a cut/paste of the email sent. This does not change the fact that I received the wrong plants, nor that I am still dreading what the 11 different varieties of daylilies will look like when they finally do bloom.
The reason I am changing my rating to neutral is because Mr. Jones did not allow this matter to fall by the wayside, he called twice and followed-up with numerous emails even though he was clearly upset by my posting. He also told me that the 2 long time employees were removed who had been responsible for the problems customers had been experiencing in regards to his company. Although I will certainly not order from his company in the future I wish him no ill will and hope that all who do order benefit from his vigilance in attending to this matter.
On Jun 28, 2011, Gilbert H. Wild and Son responded with:
"On Jun 22, 2011 10:52 AM, Gilbert H. Wild and Son responded with:
Since we are tried by public opinion.
|On Apr 14, 2010, MollyJane Ravenna, OH wrote:
Over the past 10 years, I have ordered more than 50 daylilies from Wild. Most have arrived quickly, in good shape, and have flourished. In recent years, the size of the plants went down and the cost of shipping went up to the point where I stopped buying from Wild's.
|On Mar 29, 2009, plushweasels Braidwood, IL wrote:
I work long hours and am sometimes a neglectful gardener. I have let their daylilies plants sit in a hot garage for up to two weeks and they always bounce back, and bloom beautifully.
On Mar 29, 2009, Gilbert H. Wild and Son responded with:
"On Mar 30, 2009 6:46 AM, Gilbert H. Wild and Son responded with:
If you have any problems, and we hope that you don't! You may call and ask for me, Greg Jones. I have been the owner of GH Wilds since 1991 and I am a horticulturist. My direct number is 417.548.3517 or just call toll free at 1.888.449.4537 and ask for me. I'm usually easiest to get hold of before 8 am, I usually get in the office 5-5:30 AM....I am so sorry you feel this way about our customer service and we will work on that as well!"
|On Aug 11, 2008, joannjoann Riverside, NJ wrote:
I read feedback before ordering but wanted to give it a try simply because of the prices. Packaging is horrible; plants were dried out and lifeless. Soaked them for a day and planted them. I am watching them carefully as they seem so fragile. If all goes well, I may change my rating but, strongly suggest that this company review its' packaging methods. Shreading paper for shipping daylilies is useless. Might as well put nothing in the box. With such a name and reputation in the daylily world, this company needs to examine their integrity.
|On Jun 10, 2008, MorsisX Lockport, IL (Zone 5b) wrote:
They only rate a neutral as the daylilies I ordered arrived dehydrated, but most have bounced back, 2 died and have been refunded, all were the typical anemic size variety, disappointing. The LA lilies are doing well but the trumpets were a total washout and have been refunded. Waiting on the iris but I will not hold my breath.
|On May 3, 2007, ValzWorld Wrightwood, CA wrote:
This is my first time ordering from G. Wild.
On August 8th, 2007, ValzWorld changed the rating from positive to neutral and added the following:
Hmmmm. My first daylily from this order bloomed... and it is NOTHING I would ever have ordered. It was too buxom to be the FREE Mardi Gras Parade, which I have never found a picture of. It is a muddy orange, whatever it is. Gee, I can hardly wait to see what else I got that I didn't order. 8-(
On the UP side: The hostas took off like firecrackers and are amazing. The lilies are blooming (the ones the squirrels missed, that is) (can't blame Wilde's for the squirrels).
Will I ever order from them again...? Time will tell. Gr8 prices... but not great if they send stuff you didn't order and don't want. I am now on the wait-and-see fence.
|On Jun 14, 2006, krisb Cedar Park, TX wrote:
First the positive: nice, big and plump lily bulbs. I'm happy with the daylily too, big root and 2-3 fans. Negative: They need to train their customer service people and have better communication to customers.
|On Apr 10, 2006, lilyq Fairfax, MN wrote:
I have been ordering from them for MANY years--the plants that I recieved from them were always nice and always thrived. The only problem I've had with them was that the daylilys were not always true to name and until last year, I always had friendly service when I called. Last year however the person on the phone was pretty "snippy" but they did give me credit on my account, but as others have said--then this causes you to have to spend again on shipping for something that wasn't your fault. I don't feel it's fair for me to have to pay shipping again either for their mistakes...for the 8 or more years I've ordered from them, I've gotten about 4 plants not true to name and have had to pay shipping for replacements on all of them. It would be nice if they could resolve this problem. Otherwise, as far as my plants go, I've always recieved very nice daylily plants and all of them thrived nicely. Mine were always well marked and well packaged.
|On May 16, 2005, kdjoergensen Waxhaw (Charlotte), NC (Zone 7b) wrote:
I ordered peonies and various perennials from them fall of 2004. My experience was very mixed and difficult to give a positive or negative rating for that reason.
|On Nov 2, 2004, trunnels Plano, TX (Zone 8a) wrote:
I received a beautiful catalog from this company and thought their prices were great. Then I checked the Watchdog and was so disappointed to see that they had a poor rating. I wrote the company just to let them know of my disappointment. Here is the response I received from the owner:
|On Jun 23, 2004, statman wrote:
This was my second order from Wilds. Last year I ordered my first daylilies from them. This year I ordered from other places as well, so I now have a basis for comparison.
|On May 3, 2004, Janna Mahwah, NJ (Zone 6a) wrote:
I ordered bargain daylilies from them, and the order arrived pretty soon. Plants were not uniform - some huge and healthy and some tiny, dead looking. Some roots were moldy. I put them in a bucket of water and they sit there for few days since I couldn't get to plant immediately. By the time of planting ALL of them looked just great - they recovered nicely in the water. I don't know about labeling, and actually it doesn't matter this much - I made a mixed planting along the rock wall. Just want different colors.
On June 10th, 2004, Janna changed the rating from positive to neutral and added the following:
I just want to add that all the daylilies from the next shippment were great, and started to grow immediately. One root from the previous order died, and when I asked for a replacement, customer service was rigid and unflexible - they refused a refund or replacement, and issued a store credit, so I'll have to pay shipping costs for a replacement. I thought it was not very nice. After all it is not my fault that one of the plants was sent in poor condition and didn't make it. Shipping will cost me more that a plant itself. Well, may be they will read this and consider to improve their customer service.
|On Apr 6, 2004, Gootzie Dover, TN wrote:
My order arrived today and I felt it was a poorly packed order. The order was daylilies and one hosta. The daylilies were almost smashed and the hosta looked like a chopped string mop. Considering having shipped hosta myself, I find the one I received unacceptable. They are all soaking in water, and I have hopes they will survive and grow once in the ground. I have not contacted the company as the order was small and it isn't worth extra shipping costs to ask for a replacement for any of items.
On April 9th, 2004, Gootzie added the following:
Update: On the plus side of their order, they were prompt, courteous, and added a bonus plant. I still feel the hosta was done improperly, but the daylilies had large roots. Despite the packing and how bad the plants looked upon arrival, the plants are surviving. I would change this rating to a positive if I felt I would order from this company again. As it is, there isn't enough enthusiasm to do so.
|On Sep 3, 2003, nursechris East Greenbush, NY wrote:
I ordered sale daylilies from this company in August, they arrived limp, and quite brown. They were double fans as promised. I did not think they would live. I soaked them and then planted them.Presently all but 1 show new growth and are looking pretty good. Will change this comment to positive if they bloom as described. They were only 3 to 5 dollars each.
|On Jun 9, 2003, nevadagdn Sparks, NV (Zone 7a) wrote:
I haven't ordered from Wild's since 1995. During the years 1990 to 1995, the shipments I received varied widely in quality. One year, the plants would be absolutely fantastic, and the next year hardly worth tossing on the compost heap. I visited Wild's in Sarcoxie during that time, and the plants I purchased on site (unnamed seedlings, mostly) were a fantastic value and fantastic plants. It was also a great excuse for a day-long road trip. I understand that there were management changes during those years, and that there may have been changes since 1995.
|On Apr 25, 2002, somanyhems West River, MD wrote:
I have ordered Daylilies from Wild's for the past ten years or so, and have always experienced mixed results. Almost every order I have placed has not been completely fillled (they are out of stock), and particularly this year. I placed an order (among others) for two very popular hems, neither of which they were able to supply. I wonder if they were a "come on", because I ordered them as soon as I received their new catalog! Otherwise, most of their stock is (relatively) healthy. I have lost a few plants each year, because of poor quality. The early orders always come dormant (which is expected) but it is difficult to nurse some of the smaller stock to robust health.
|On Apr 1, 1996, DickHenley wrote:
The plants they send generally of good quality. However, they have been out of stock on several daylilies we ordered both in 1994 and 1995.