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Comments regarding Gilbert H. Wild and Son

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217 positives
23 neutrals
57 negatives

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RatingAuthorContent
Negative Aniela
(11 reviews)
On Jun 10, 2014, Aniela Garland, ME wrote:

This is sad. Something bad has happened to a place which we really liked. We have ordered in the past from Gilbert H. Wild and were pleased at the product and service. Plants were beautiful and large and healthy. Because of such fine service, we expected at least decent service this time.

Please notice we tried to work things out with them on this before now. We tried and tried!

Something drastic has changed at that place of business. Whatever it is, we would never go back there so long as the same person was taking the orders. We would have to be assured of a great change before looking forward to their business the way it once was.

We now see from other negative reviews we are amongst others facing problems coming from apparently one person. It must have been the same as she dared us to say something bad on the Garden Watchdog and she would refute it saying what terrible customers we are.

Recently before we reordered, a neighbor cautioned that she received an order with dead plants and that we should beware. However, this was an anomaly surely not to recur, so we placed another order.

In the process of making the order, this time I talked with a person we now think may be called Debbie. I had a difficult time dealing with her, so talked with her boss who smoothed things out. Then I called again to add to the order and once again dealt with Debbie. It sounded as though all was straight and we heard nothing further until now.

I got word a childhood friend in France had passed away, so arranged to go back for the funeral. As we were leaving, we were surprised to see a box sitting in our driveway, checked it, found it full of plants in bad condition, and in need of urgent care to keep from all dying. That ruined our preparations and set back our plans. I was able to check them out and photograph their condition. One was rotted into mush.

As we were now ready for my flight to France, I took the time to call and explain what happened and was met with now a very hostile and accusing Debbie. When I mentioned the package came by surprise and at the worst possible time, Debbie simply shrugged that she had no way of telling us it was on its way (UPS) Yet I had contacted them numerous times in the past, through the only email procedure available, the one on their website, so they must have had our own.

It was Debbie with whom I discussed the order and final mix yet Debbie denied it and accused me of lying and trying to cheat to get free plants. This behavior surprised and shocked me as I tried to discuss only to be shouted down by a now belligerent Debbie.

I passed the phone to my husband who simply sought Debbie's name. Debbie had refused to identify herself but when he pushed, she said it was Debbie. She said if I wanted to talk to her boss I would have to call on Monday, and that was after I said I was leaving for France today. Then Debbie became argumentative with my husband as if we were trying to cheat and get free plants or threaten to report her. I told her in my 74 years I rarely meet employees who are so hostile with customers and who still think they are helping their business.

Finally she said she would replace the damaged plant and send the one she claimed was never agreed to, and for free so I couldn't report bad things to Dave's Garden and better tell them I got something free I never paid for. O.K. gee whiz, I got something for free, I guess.

Flabbergasted that any employee would talk to a client in such a rude matter, I cut the call as short as I could, realizing she will now sent the replacement and missing plant with the expectation I will not report to Dave's Garden. Well, she did send the replacement and a tracking number. The problem with that is it was set to arrive in our area on Friday of Memorial Day Weekend to be delivered five days later. The poor day lilies were two inches long and dried. I soaked them for three days and they are now planted. Our hopes are not high. Our resolve to never return to Gilbert H. Wild is very high.

Negative InsaniD
(9 reviews)
On May 13, 2014, InsaniD Columbia, MO wrote:

Posted on May 12, 2014, updated May 13, 2014
Posted on May 12, 2014, updated May 12, 2014
Tiny plants, for example, 'The Blues' grass was less than an inch across and the Butterfly Weed was 2.5" tall - a seedling plug stuck in a larger pot - no new roots even.

Poorly packed, loose soil all over and plants were out of pots and one was broken.

Mining insect infecting the Trollius.

Not "Field Grown" as advertised, and when asked about that, no reply.

Guarantee? As store credit, meaning an unhappy customer has to order again. How does this make it "right"? If I am unhappy now, why would you think this would make me happy?

So, overall, I wouldn't really recommend ordering from this outfit unless you Like getting bent over the rail.


On May 12th, 2014, InsaniD added the following:

It has been about 2 hours since I originally posted this review.

I must add to it, now.

In my previous emails to this company I had very simply and politely explained my issue and made no demands; I left it open for them to reply as they would - I generally find that approach works well. I was sent back an email saying "We have given you a credit".

Now, I had not thoroughly read their policies, etc, I had only skimmed them, so did not notice the refund policy beyond the fact that they had one - my bad, I will admit that. However, as I've dealt with several online outfits in the past, and the policy pretty much across the board has been refund or replacement (and NO, they didn't want their plants back! At most a photo was enough, and several places just take your word for it. (See this companies replies to negative comments if this confuses you - look for a reference to JC Penny's).

So I assumed that the credit was back to my Paypal account, from which I made the purchase. But when I noticed that no refund had been issued, I sent a polite email asking what was up. I was told it was "on account for the next time you order". That is sort of assuming I plan to order again, isn't it? I replied and said I didn't think it likely I would be ordering from them in the future (I'm not into particularly into hostas, lilies or peonies, which they do have a great selection of, and they do not have a great number of perennial selections, which I do like) and since I thought the plants were too small for the price, as well, I wasn't planning to order from them again. I closed with a "Thank you, anyway."

But I waited an hour before posting a review, to see if I would get any sort of reply to my last email (they do answer emails quite quickly). I did not get a reply, so I came here and posted my overall review.

However, within an hour of this review being posted, the company called the home phone, and left a message for me to call them. I was not really thinking of returning the call; I had moved on already. I purchased, I received, I communicated, and I reviewed. This experience was over with, to my mind.

Then, just a little while after getting the call, I get a Paypal notification. The company refunded the entire amount of my purchase. All of it. Every red cent. Including the shipping.

Now, however strange this might sound, this does not make me feel any better about the whole experience at all. I'm not one to look for a way to take advantage of others or feel like I may have done so. But I also want to feel like I got what I paid for, and if I do not, I want to be treated fairly and come to an agreement that both parties can be comfortable with. This response was unreasonable and sort of insulting. All or nothing? Really? How does that make sense from a business view point? If they had simply issued a true refund, even a partial refund for the tiny grass or butterfly weed to make good on their ridiculously tiny size), I would have been satisfied. In fact, in my original email to them, I opened with, "Hello. I received my box of plants today, and overall I am pleased."

If they had simply issued the "credit" to my Paypal they would have only suffered an $8 loss; instead, they've chosen to take a $44 loss. Had they refunded the $8 in the first place, they would also have gotten a better rating from me, and while the review would have read the same, I could have instead said something positive, like, "Gave a refund on the plants I was unhappy with."

A case of way too much, a little too late.

So now I don't know how to feel or what to think. Except that I will not be doing business with them again...
On May 13th, 2014, InsaniD added the following:

The only thing this person has said that was true is that they have refunded my purchase price in full. And that I reviewed after the process was complete. Not going to leave a review the day or even week I get my plants, unless the service and plants were just that good. And it was not and these were not. See original review, etc.

I will GLADLY forward the string of email to whomever would like it (DMAIL Me) so they can see that other than offering the In Store Credit, I was NEVER even offered the option to return plants (though I would have sent them back on THEIR dime - not going to throw my good money after bad, you know? That is the suckers route. And they won't pay to have them returned anyway (they know people won't go for that, so they save a lot of money in unfulfilled credit, lol). I know of NO company that asks for plants back. Bluestone, Santa Rosa, David Austin, Spring Hill - all companies that COMPLETELY stand by their product and don't ask for anything but Maybe a PHOTO of the damaged plants, and they talk to you to try to figure out what went wrong. These guys didn't "try to work with me", trust me, they just want to make themselves look good by bad-mouthing me, as they do to every negative comment that has been left. According to them, their poop DOES NOT stink - but the unhappy customer's does...And this company has said in other comments that if you were to purchase something from Sears, or JC Penny's, and you didn't like it, you would be expected to return it for a refund. This is true. But what they seem to forget is that THESE COMPANIES ISSUE RETURN SLIPS SO SHIPPING BACK DOESN'T COST THE CUSTOMER ANY MORE MONEY. Or you can simply walk into any storefront and return it. If Wildes wants to issue me a return slip, I will happily put the plants in a box and ship them back. But as I said, I'm not going to spend $10 to get $8 back. That is just craziness.

And I love the "claims" of customer satisfaction, lol. You can spout any number you want, but the proof is in the pudding, as they say. 1 person in 5 (25%) of people who left reviews here on Dave's were UNSATISFIED.
GET THAT? TWENTY FIVE Percent HATE Your Company. Now add in the NEUTRALS and you get 35%. Which is ONE IN THREE who probably wouldn't waste their money buying from you again.

But that is the point, right? You won't have to make good on all those "credits" with your ridiculous "return" policy. The kind of policy shysters use.

Numbers don't lie. But this company does. For shame, to invoke God's name whilst LYING.
On May 13, 2014, Gilbert H. Wild and Son responded with:

"On May 13, 2014 3:55 AM, Gilbert H. Wild and Son responded with:

Well we really tried this spring to make it without one negative, we have shipped 8,847 packages thru this morning without one negative, until yesterday. We tried to work with Dea as well. We did exactly what the 1 year guarantee said we would do, We offered her a full refund on any plant that she did not like if it was returned or in store credit for any plant she did not like but was not willing to return. We changed our guarantee because of recommendations from Dave's Gardens fans, and it really hard to give some one all of their money back if they want to keep the plant. So we gave a in store credit. She posted the negative when she discovered we gave her an in store credit, not when she got the plants or after she planted them, WE HAVE NOW RETURNED HER MONEY IN FULL VIA PAYPAL. We appreciate Dave's Gardens Fans, and we work very had to please all of our customers, who else post the owner direct line number (417) 548-3517 Good Gardening and God's Blessings! Greg Jones Owner 1out of 8847, if this was baseball we be great....but I lose sleep over complaints like this!"


Negative lyph
(7 reviews)
On Feb 8, 2014, lyph Ithaca, NY (Zone 5a) wrote:

I was absolutely astonished to open an email from this company today, and find an advertisement for a pyramid scheme beauty product, endorsed by the owner and sold by a family member! I immediately 'unsubscribed', and will not consider ordering from this company again. I have enough problem protecting myself from unwanted computer spam to allow it in via an established gardening supplier who has my contact information.

Shame on Gilbert Wild.


On Feb 8, 2014, Gilbert H. Wild and Son responded with:

"On Feb 8, 2014 3:54 PM, Gilbert H. Wild and Son responded with:

We are so sorry that you feel this way. I just wanted to help my daughter start in a product we believe in, as we are very family oriented. I thought my customers would appreciate learning about this new product. "


Negative kaybee3
(3 reviews)
On Oct 11, 2013, kaybee3 Richardson, TX wrote:

The owner of my local garden center recommended buying hosta from the "Wilds of Missouri". He said he had received gorgeous plants from them - very full and lush. So, I went home and did a search for "Wilds of Missouri", which defaulted to GH Wild and Son. I had bought from them previously several years ago and the results had been mixed, so I decided to go ahead and try them. Besides, they had a sale! So, I ordered 18 hosta all together.

The plants were well packaged. The packaging was in good condition when the plants arrived.

The majority of the plants I received were really small. They are what's called "liners". They had been put in a
3" pot for shipping, but the largest majority had not been growing in that large a pot. All the plants still had juvenile leaves and a very small root system. The best ones had three or four leaves and were the least expensive ones. The worst one was a Komodo Dragon that was on sale for $10.00. Someone had trimmed all the roots to about 1 1/2". The entire plant, from the top of the leaves to the bottom of the root system, fit in the palm of my hand with room to spare. One had rot in the root system. One they sent me was one eye trimmed off a larger plant. It had some roots, so hopefully it will survive the winter and produce a plant next year.

I complained by email. I received an email from Greg Jones, telling me to let him know which plants were bad and he would replace them. I replied, but the email bounced with some message about "repeated tries, give up". So I called and got a snotty girl on the phone. I relayed my story. She took my list of 10 plants to be replaced.

The replacement plants arrived shorty after and looked better. They, at least, looked healthy. They're still liners, though and will be small plants for several years. I could have bought liners a lot cheaper than I paid for these plants. Had I known they were selling liners, I would have passed. They said their plants were in 3" pots, which is technically true. That's what they shipped them in, not what they were growing them in.

I would suggest you buy hosta from someone else. I will.

Negative annamd11
(1 review)
On Jul 29, 2013, annamd11 Henrico, VA wrote:

Gilbert H Wild has very nice packaging but I didn't receive what I had ordered. I ordered the Pretty in Pink daylily and it appeared as completely peach with no ring. Prairie Blue Eyes was gorgeous in the catalog but very skimpy once start growing. San Ignacio did not bloom but I'll wait nxt year to see what happens and Joan Senior has just died to the ground. Oh and I was floored to see that the Akitva Oriental Lilies were dark maroon Stargazers instead. What a big disappointment!! I also ordered the Karley Rose Grass which I started in a pot
and later planted which is doing ok so far. I hope they will refund me for all my labor in planting them.


On Jul 29, 2013, Gilbert H. Wild and Son responded with:

"On Jul 30, 2013 5:28 AM, Gilbert H. Wild and Son responded with:

Please call us, as you have posted this without trying to work this out with and we don't know who you are. We like to work with our customer but we can't when you just post negative comments without trying to contact us to work things out. We have check our data base to find out who you are but have had no orders from Henrico, VA in the last two years. So when were these plants order and why don't you just call us? We hate when our customers are disappointed. 1.888.449.4537 or Greg Jones Owner 1.417.548.3517 or gregj@gilberthwild.com


On Aug 26, 2013 10:09 AM, Gilbert H. Wild and Son added:

We have left this posting asking the customer to contact us and have sent a private e-mail to them via Dave's gardens but have heard no reply. I am willing and wanting to help. Please contact me. "


Negative sunnysunflowers
(3 reviews)
On Jul 22, 2012, sunnysunflowers Twinsburg, OH wrote:

Posted on July 13, 2012, updated July 22, 2012
Posted on July 3, 2012, updated July 13, 2012
For several years I received the Gilbert H Wild catalog and enjoyed all the beautiful photos of the plants they sell.

Well, I finally placed an order with Gilbert H Wild on 4/17/12.
I purchased SAGAE hosta, THE JURY'S OUT daylily, and BURGUNDY LOVE daylily.

The hosta and JURY'S OUT daylily were acceptable but the BURGUNDY LOVE daylily, which I paid $10, was an absolute joke!! For $10 I received a "daylily" smaller than the size and thickness of half a pencil !!

I immediately contacted the company asking for a replacement or a full refund of $10.
They told me to return the plant.
I said O.K., send a postage paid return label for me to send it back.
The company rep told me, (quote): "Sorry, we do not pay for postage on returned plants." (unquote)

So.....they sent me a daylily that NEVER should have been sold to anyone in the first place, (it was actually a "seedling" and not a "plant"), then they expect ME to pay to return it!!

WOW!! Unbelievable!! Needless to say this will be my first and last time I will order from them.
Also, just to let readers know, this is Gilbert Wild's PLANT GUARANTEE as stated on their website:

"We guarantee to provide healthy plants and bulbs true to variety and in prime condition for successful planting. We cannot be held responsible for losses due to extreme weather, soil conditions, improper storage conditions or delayed planting. Please report any shipping damages or missing items upon receipt. If your plant has received our recommended care and doesn't perform to your satisfaction within 30 days, a merchandise credit will be issued. To receive a full refund of purchase price, you must return the product within 30 days. No complaints will be entertained after 30 days."

MY PERSONAL NOTE TO READERS: you may not receive your order until weeks after your order date. That doesn't give you much time to plant your item and see if it flourishes. What about bulbs? You can't possibly know how bulbs are going to do in 30 days!!!
The website clearly states they will NOT entertain complaints AFTER 30 days.

Anyway, I planted the pathetic little $10.00-BURGUNDY LOVE seedling hoping for the best....It died. :-(

I am very knowledgeable in the care of daylilies, (just in case GILBERT H WILD questions my ability to grow daylilies).




On July 13th, 2012, sunnysunflowers added the following:

My GOODNESS…!! Get over yourself, Mr. Jones!! Your tirades do not intimidate me!
You DO realize that people are reading your responses to the many customer complaints and taking note of how you handle yourself in regards to a customer-service complaint situation, (which doesn’t look too good, at this point). :-(
From reading each and every neutral/negative review for your company, I don’t get the impression that there is one customer who did not have a legitimate complaint. I’ve noticed most complaints seem to have a commonality.
Customers do not leave a neutral or negative review just for the sake of complaining. Maybe Missouri Attorney General Chris Koster would be interested in evaluating your business practices.
All that customers want for their hard-earned money is affordable, healthy, properly labeled, plants and MOST OF ALL, polite customer service!!
When we receive less than that, we are entitled to leave truthful feedback.
I can understand requiring a customer to pay the cost of return, IF THEY CHANGE THEIR MIND ABOUT AN ITEM THAT IS IN GOOD CONDITION, but it is an unethical (or at least a disgraceful) business practice to make a customer pay for return shipping on a DEFECTIVE item. (Perhaps your company gets a lot of complaints/returns and you can’t afford to pay for all the return shipping)??
POLITE customer service goes a long way, Mr. Jones. It builds confidence in customers!!! No one should have to tell you that.
It is so unbecoming of an owner to have a condescending attitude toward those who have a legitimate complaint.
Why don’t you just send properly labeled HEALTHY plants, right from the start? Problem solved.
In return, your customers will be happy to leave a positive review and be satisfied, repeat customers year-after-year.
STOP WHINING AND BLAMING YOUR CUSTOMERS!! It is so unbecoming and unprofessional…!!
Instead, take this opportunity to listen to customer complaints and learn how to improve the quality of what you sell and ESPECIALLY improve your customer service attitude.
Your tirades NEVER hurt your customers, Mr. Jones, they only hurt YOU.
As of July 13, 2012, I have not received my replacement daylily. Mr. Jones did NOT send a replacement plant, as he said he did. True to form, he never intended to send one. However, I will leave a revised review, if and when I receive an acceptable replacement.

On July 22nd, 2012, sunnysunflowers added the following:

On July 19, 2012 I received a replacement 'BURGUNDY LOVE' daylily and a bonus.

We shall see if it survives and blooms true to its name.
On Jul 22, 2012, Gilbert H. Wild and Son responded with:

"On Jul 3, 2012 6:06 AM, Gilbert H. Wild and Son responded with:

Our guarantee states 30 days after reciept NOT order date!
I have sent out a replacement! EVEN THOUGH -
If you order a shirt a JC Penny and it's not the right size, or quality you thought, once you get it, do you get to keep the shirt and also get a replacement? If you order a lamp from Sears and get it, and it doesn't look quite right and you want a different one, do you get to keep the 1st free of charge.....Why do you think that you can keep the plant???? I send a free replacement. Thanks for the negative...since we had should a great record and you wanted to blast us publically. Greg Jones Owner"


Negative FredaSago
(1 review)
On Mar 29, 2012, FredaSago Desloge, MO wrote:

Unfortunately, I am having to rescend a positive feedback from a couple of years ago. I have ordered from Gilbert Wild for 4 years now...2009 & 2010 the plants were great, 2011 was so-so, but it was a lousy spring, today I received my 2012 order of 9 plants and it was very, very dissapointing. Several fans were tiny, some were sickly and a couple I did not received double fans of which I paid $10/$12. I live in Missouri as well, even farther north than they are located and with the wonderful spring we are experiencing, I know how the daylilies are growing...there is no excuse for such poor fans. I have already thrown away larger fans than they sent me. Sorry to say, I won't be back.


On Mar 29, 2012, Gilbert H. Wild and Son responded with:

"On Mar 29, 2012 10:29 AM, Gilbert H. Wild and Son responded with:

I sure wish customers would contact us when they have a problem. We sure try to work with them when we make mistakes, so glad that they never make any! We try to make all customer happy, but that's not possible when they don't tell us...and just want to offer bad postings! To me I rather get the problem worked out! There is only two of us in the office and Freda did not contac either of us! Greg Jones. "


Negative alfwright
(3 reviews)
On Mar 6, 2012, alfwright Zionville, NC wrote:

The customer service could care less. I order 10 Coral Charm Peonies and they sent them the week I said not to. I was here when they arrived but the 2-4 eye peonies could only qualify as 1 eye by any standards. Small- with 6 inch sprouts so of course I could see all the eyes. I'm a grower.

They said just send them back on my dime. Pity the poor home gardener that gets them after me.

I think I'm remembering why I quit buying daylilies from them 10 years ago.


On Mar 6, 2012, Gilbert H. Wild and Son responded with:

"On Mar 8, 2012 7:13 AM, Gilbert H. Wild and Son responded with:

I am not sure this is fair! Ms. Wright placed this order on 2/10/2012. We send an acknowledgement on 02/13/2012 and stated we would ship in early to mid March. We shipped on 3/1 and delivered on 3/3, The copy and the acknowledgement says we ship 2-4 eye. When she call to complain she said they were 1 and 1/2 eyes, any grower would tell you there is no such thing as a 1/2 eye!
She spoke with Steve and he is our best CS rep. He does care, as there are only three of us in the office we know what is said. I checked the cooler and did not find any without 2 eyes or more. WE do not reuse the plants for sale. We just feel that if a person wants a full refund, they should not be able to keep the plants too. We plant them back in our fields. I call Ms. Wright to duscuss...but she never returned my call. Greg Jones, Owner Gilbert H Wild and Son. How many other Companies care this much! "


Negative veryveryupset
(1 review)
On Jul 27, 2011, veryveryupset Keller, TX wrote:

I don't usually leave reveiws on companies but I just have to on this one. These people have the worst customer service I have ever experienced. I have been lied to three times by this company. The pants arrived late and in poor condition--very poor. I planted them to see if they'd make it and called the company to let them know. They person I talked to could not have cared less. I also mentioned that they had not sent two of the plants I ordered. She said they don't have the peonies anymore even though it was a new catalog. I said I wish you'd told me that when I placed the order and she said she would have if I'd actually ordered them. The next catalog I received still offered peonies for sale even though they'd been 'out for a long time.' I called back within two weeks to let them know half of the plants they sent had died. She said it would take a month to credit my charge card back. Two month laters, I called because I still had not received my refund. She said I obviously don't listen very well because they never return money, only give you a credit to use on more plants and the credit was only for $15 instead of for half of the plants that died.
I truely hope that none of you use this company. They are really bad. They took my money and left me with dead plants and nasty customer service.

Negative chocolatmorgan
(2 reviews)
On May 30, 2011, chocolatmorgan Gansevoort, NY wrote:

Wrong variety sent, followed by unfriendly customer service. My Grandmother in the past ordered "Raspberry Sundae" peony, after anxiously waiting for it to bloom, it was a plain white. I ordered two seasons ago, a large oriental lily order and an individual blue and white bicolor - white capped waves - iris. Last year it did not bloom but this year I anxiously waited to see it, as the healthy blooms were huge - but today I find out its a solid purple/red tint. Not even close, and the white capped waves tag is still wrapped around the rhizhome so I am positive they were wrong once again. I called, and the woman said I need to call the first year, (how would I know, it didn't bloom) and she said it should have, as if it my fault. I have huge gorgeous iris gardens, obviously I know how to plant them, and if a rhizhome is not large enough they don't even bloom so for her to act like it was my fault for not letting them know last year. It bloomed healthily this year, so I know how to grow them, but nevertheless, its the wrong color, I did not care to buy another purple variety. She was professional enough to give a credit of 3.50 , even though it would be fair to send me what I wanted (she said they are sold out). I need to spend $60 as of now to avoid shipping, and considering I will get whatever they send, verses what I want, why bother. Shipping on one rhizhome isn't worth it. I wanted to share my experience so others know, not to count on receiving what you want you order, and if the small root/rhizhome doesn't bloom (its our fault).

Negative missionfancy
(3 reviews)
On Apr 19, 2011, missionfancy Ames, IA wrote:

I have ordered many times from Gilbert Wild over the last several years. I have usually been very satisfied with the plants I've received. My experience with their customer service folks today changed all that. I wanted to cancel an order and had to listen to the rep whine about how she would have to pay a fee, if I canceled my order now. She simply would not do as I asked. I will never order from GW&S again. Good plants are a plus, but to me customer service is the jewel in the crown of any company.


On Apr 19, 2011, Gilbert H. Wild and Son responded with:

"On Apr 20, 2011 6:08 AM, Gilbert H. Wild and Son responded with:

Gilbert H Wild and Son has been growing plants for 126 years and works hard to provide the best for our customers. Since Dave's Gardens has become a trial of public opinion, we will respond.
This customer's credit card would not go thru. She called very angry because her credit card would not process after we had written her. She then gave us a card that would work and was mad because we coundn't fresh dig her plants that afternoon. All of our plants are fresh dug. So she was mad because we could not ship to be received by Easter. If the credit card that she had provided had gone thru...she would of had her plants by Easter. Then she wanted to cancel her order after we worked so hard to work with her.
We do everything we can to provide the best service to our customer, but frankly there are time we cannot meet their demand and still be able to provide service to all of the other customers we enjoy so much working with.
Any customer can call the owner at any time with any problem...how many other Companies are willing to do that! Greg Jones, Owner GH WIlds, (417) 548-3517, my direct line. "


Negative housecalls
(2 reviews)
On Mar 17, 2011, housecalls Newark, DE wrote:

Posted on March 16, 2011, updated March 17, 2011
Although I have previously been pleased with the quality of plants ordered from this company, I just found out the hard way that their customer service people are argumentative and rude. I found out after getting a $10 off coupon in my e-mail with no starting or ending dates. I e-mailed the president:
I tried placing an online order today, using your $FREE$ coupon for $10 off which arrived in my e-mail. There was no place to enter that code, AND the order went through at the full amount without any place to enter that code. The order even went through without my pressing the confirmation button.
I called and spoke to a "Debbie" who said she would cancel the order, when it "appeared". She said that the coupon was only good for the three day weekend just past, but implying like it was my stupidity and fault for not knowing that. I called later to confirm her cancellation and after telling her about the 45 or so negative complaints on Dave's Garden's website, she said all those complaints were years ago, that I should have known that the sale coupon was only for three days, and constantly interrupted and spoke over me. I advised her that it was deceptive advertising not to have a beginning and ending date for such a sale coupon. I asked her to confirm by e-mail that my order was cancelled and to have Mr. Jones the president call me back as well. She also said that they are a small company and can't do anything about complaints; they "happen all the time". I reminded her that I have been a customer for a
long time and don't appreciate the rudeness. I got a cancellation confirmation by e-mail, but for the wrong order #.


On March 17th, 2011, housecalls added the following:

March 17, 2011: Mr Greg Jones, owner/president called me twice while I was out for a doctor's appointment and left two irritated messages stating he wanted to work things out, and that if I didn't call him back soon he wouldn't be able to work things out. I called him back around 1P.M. EDT. He agreed to take $10 off my order if I re-submitted it. He characterized my previous remarks as unpleasant. Nothing was offered in the way of a promise that customer service would improve. Hope the plants arrive in satisfactory condition; otherwise he will hear from me again. I will not tolerate this kind of treatment when it's MY MONEY! He and his company get the benefit of the doubt this time, but we shall see!
On Mar 17, 2011, Gilbert H. Wild and Son responded with:

"On Mar 17, 2011 7:21 AM, Gilbert H. Wild and Son responded with:

Complaints don't "happen all the time" as Mr Lorenz has suggested. I have called him and he has not returned my calls. I would like to work out this issue with him as we will do with any of our customers. We did mess up in not putting an expiration date on a promotion. We did mess up and have corrected that. We work hard to please all of our customer and prefer to work with each one. I am normally available 5 AM to 4 PM daily at 417.548.3517 which is my direct number, but I was in St Louis this weekend as my first grandson was born and I thought that was a priority. Please notice that we shipped 26,000 order last year and had 6 customer complain..which I called and tried to work out with each customer. Greg Jones Owner of GH Wilds since 1991. "


Negative tink3472
(2 reviews)
On Aug 16, 2010, tink3472 (Michele) Cantonment, FL (Zone 8b) wrote:

When I ordered from this company I expected "#1 Grade, Blooming Size Plants" as stated in their catalog. I know I ordered the season ending clearance daylilies, but would expect that they would be as stated. Out of the 10 I ordered only 1 was a descent size plant. The rest were very small. One had two fans that when put together they didn't even make one good sized fan. I seriously doubt any will bloom next year. I am extremely disappointed in this company. I did not call to complain as I have read the negative complaints on here and see that the customer service is terrible and it's hard to get anywhere with them. I WILL NOT order from them again.

Negative nanajane007
(3 reviews)
On Aug 14, 2010, nanajane007 Conesville, OH wrote:

I have ordered from GW&son several times. The daylilies have been on the small side, but healthy enough.
This year I ordered iris. What I got was pieces of iris with mold on them. Some were actually mushy with rot and stinking to high heaven. Bad sign. Included with the iris was a note that said " no complaints after 30 days." Very bad sign!
After a major clean up and culling job, I found that less than half the order was salvagable. I called the Company and was told the iris were sold out for the year, sorry.
I have since lost most of the iris from that order. NO MORE GW& sons for me!!

Nanajane007

Negative missaniss
(6 reviews)
On Jul 12, 2010, missaniss Candler, NC wrote:

Posted on April 29, 2010, updated July 12, 2010
I ordered the Handful of Hosta's 25 plants for $35 in Fall of '09. To my suprise I counted 39 Hosta plants instead of 25 so I counted again and still came up with 39 plants. I planted all of them immediately and so far all have come up this spring and are doing well. I am very very happy with my purchase and will definately buy from them again. The hosta's are on the small side but definately worth the purchase considering they cost me less than a dollar for each one. Retail home improvement stores right now are selling the same size hosta's for $4 each so I feel like I've gotten an incredible value. Thank you Gilbert H. Wild!!


On July 12th, 2010, missaniss changed the rating from positive to negative and added the following:

Along with the hosta's I ordered I also ordered several oriental lilies(Fall of '09). In total 29 lilies only 5 sprouted puny stems this summer. Emailed the company about the problems I was having and got a reply asking me to dig them up and to tell them what they looked like. I've never been told to dig up plants before to get a replacement from any other company I've bought from in the past and I've been gardening and ordering online for several years now. So I already knew they were going to be difficult to deal with.

I dug the bulbs up and found the basal plate rotting and scales falling off in my hands. I emailed them what I had found and they automatically assumed I overwatered them and that the area was too moist. They were planted in a raised bed therefore drainage is not a problem. I would also like to add that other bulbs I purchased online and planted 2 feet away in the same bed grew just fine.

Several problems can cause lilies to rot and not grow. Some are the gardener's fault and sometimes they aren't. They decided to issue me a $10 credit on an additional order for my $35 in lilies. I won't use the credit cause I feel that in some way the bulbs I recieved were diseased since others I planted thrived.

Despite my success with the Handful of Hosta's I ordered from them I will NEVER order from them again. I was also reminded of their guarantee in the reply email says that they only have a 30 day guarantee. My fault for not noticing that before I ordered. These lilies were planted in the fall for a following summer bloom. The guarantee is completely expired before you can even tell how they will grow the following year. 30 day guarantee???? How stupid!! Buyer Beware when ordering fall plantings!!

So I changed my rating from Positive to Negative because of them automatically assuming the problem was my fault and for their 30 day guarantee policy. Most other companies offer a year warranty or lifetime warranty. I mean come on even Lowe's has a 1 year guarantee. So my bad for not seeing that before I ordered cause I wouldn't have ordered.
Negative curlyjoe1967
(8 reviews)
On Jun 19, 2010, curlyjoe1967 Marshfield, WI wrote:

I placed a large order (myself and two of my coworkers) around the second week of May. I was told that the order would ship out the next week. I waited two weeks and nothing came, so I called the company and they said that the order was sent to Ohio. I live in Wisconsin. My address is Cty. Tr. ***. They said when they use that address, the computer shows Ohio. So, we tried Cty Hwy. ***. That one was OK. I don't know what difference it made anyways. I repeated to them several times that I live in Wisconsin. It can't be that hard to type WISCONSIN into their computer. Anyways, they said that the order was being sent back to them and that I would get another shipment. So, I waited another two weeks and nothing. So I called again. I was told that they got us a whole new order and that everthing was still in stock and it was scheduled to be delivered on Friday. Nothing came. So, I called them on Monday and was told that the shipment was sent to Ohio again. The girl said it was my fault. I gave them the wrong address. How could I give them the wrong address? I've lived in Wisconsin my whole life. Then it was Fed Ex fault. They had the wrong zip code. BLAH BLAH BLAH. So finally she said that she would send out a third order and this would be the last one because, Did I have any idea how much money this was costing them. I was really mad by this time. That woman was the rudest B*@##@ that I have ever spoken to on the phone. The next day I called Fed Ex to see what they had to say. They were given the wrong zip code from GHW. I asked if I could straighten this out with them. They said no, that I had to go through GHW. So, I called GHW back and asked them to repeat my zip code back to me and they had the wrong one. By this time I was BEYOND MAD, so I cancelled. Not that I would have gotten the third order any ways. God only knows where that one would have ended up. Screwing up once is acceptable. But, twice! And to be so rude about it, to blame it on everyone else but themselves. They have lost a lot of customers with this incident.

Negative pgrh2010
(2 reviews)
On Jun 9, 2010, pgrh2010 Souris
Canada wrote:

Posted on May 27, 2010, updated June 9, 2010
I ordered a "lily special," and received undersized, sprouted bulbs. When I contacted customer service to complain, I was told I'd have to return them at my own expense for credit.
It cost $10, 33% of the original order value, and valuable time to return the bulbs. I did get credit promptly, but my request for reimbursement of postage was refused.
I wrote directly to the owner, who has replied to other complaints in this forum, but have received no reply. I filed a complaint with the Better Business Bureau, and the company has not responded to date. Go to http://southwestmissouri.app.bbb.org/complaint/view/118606/c... if you want to check this.
I used to order regularly from Wild but I will not deal with them again.


On June 9th, 2010, pgrh2010 added the following:

Follow up.

The company response to the Better Business Bureau complaint was from a Debby Chandler, who said:

"The customer asked to return bulbs that they had received from us. They did not like the size or condition of them. They were told to return them for a refund. We told them up front that we do not reimburse for the cost to ship them back to us. That is their expense. The bulbs were returned and the credit was applied to their credit card for the returned bulbs. We did not credit them for the $10.05, as that is not our policy and they were not told that we would do that. I am sorry that they are unhappy with this decision, but we have to be fair to all of our customers."

I rejected this response, and emailed the managing partner for the 2nd time. I received in return a blast identifying me as a blackmailer and top of the list of unreasonable customers, as well as a promise of reimbursement of shipping costs. He has asked me to post his email reply in its entirety, and here it is. Please note that on Dave's Garden, the negatives for G. H. Wilde number over 40, and the neutrals almost 20, out of a total of about 200, and compare it with the record claimed in the email.

"Dear Patricia….

I am really confused how to run my business today! I work 60-70 hours a week, and get nailed because I referred your letter to a manager who has been here 35 years….and you didn’t like her answer so you had to write the Company Owner and go on and bad mouth us to everyone. You see we work very hard trying to stay open. Customer remember the price and guarantee when ordering but seem to forget when complaining. Remember Wayside, J&P, Park Seed, Gurney Seed, Henry Fields, Michigan Bulb, Springhill, Brecks…all have gone through bankruptcy…all on the verge of closing or have closed….all over $10 customer. We have less than .0203% complaints. So for every 1000 order we ship we only receive 20 complaints, most of these fall into missing products or errors in picking orders, which are promptly shipped. Our product quality complaints are less that .0052%, 5 in 1000….this is only the second time in 20 years we have had a BBB complaint. Seems like we never see it posted what a great job a Company is doing…we just post or threaten about the Company when we don’t get what we want.

Your letter was rude and arrogant. This is only the 2nd time in 20 years of owing this Company I have had A BBB Complaint. Both by unreasonable customers. I am so tired of customers thinking that if they complain long enough…or bad mouth us enough that they will get what they want. I am tired of being blackmailed! Seems very interesting that you are willing to try to ruin 125 years of hard word because you didn’t read our guarantee. Our guarantee clearly states. …anyone not entirely satisfied should return stock immediately and proper adjustment will be made. That’s what we did! ….so you win! I refunded your $10.00 today. Please take the time to post the entire story on line and I will not accept anymore orders from you. Is this worth $10 to you? I hope that you sleep well at night, I couldn’t if I was you.

I truly believe that the industry should start a list of unreasonable customer who we should never serve, and we should get the opportunity to tell how bad of a customer these people are, and publish it on the internet….you name would be on the top of the list! Please be sure to publish this entire letter…not just the parts you want!

Good Gardening and God Bless!

Greg Jones

Managing Partner

Gilbert H Wild and Son, LLC
Negative sillybug5
(33 reviews)
On Jul 28, 2009, sillybug5 Winston Salem, NC (Zone 7a) wrote:

BEWARE!!!!! The absolute worst experience. I placed a sizeable Daylily order with them. Now one is blooming an entirely different color than it should be. I called them and was told they would give me a credit of the value of the plant ONLY and THEY WOULD NOT SEND A REPLACEMENT!!!!! If I wanted to order another plant I would Have to pay ****$7.50***** for the SHIPPING!!! That is NOT an honorable policy and is not a company which stands behind its merchandise. NEVER AGAIN!!!! Dishonorable at best. There are plenty of GOOD companies out there to purchase from. I should have known better.


On July 28th, 2009, sandnsea2 added the following:

You know what, you at Gilbert Wild should know that there is nothing, NOTHING more important than your reputation. You can sell a plant to a person once, but what makes a successful business is selling AGAIN to that person and others. In this economy especially you should nurture your relationships with EVERY customer you are lucky enough to have. Otherwise, you are just plain dumb.
On July 31st, 2009, sandnsea2 added the following:

You did not send out a replacement order to me on July 2. I have never received or asked for one before this one time I have described here.That is simply not true. I do not know what he is referring to.
On July 31st, 2009, sandnsea2 added the following:

Please note that now the word CUSTOMER has quotes around it in the owners rebuttal and take good notice of the sarcasm with which he has replied to this problem. It is the same disdain with which the customer service rep answered my phone call.
On Jul 28, 2009, Gilbert H. Wild and Son responded with:

"On Jul 31, 2009 10:35 AM, Gilbert H. Wild and Son responded with:

Sorry - we do screw up from time to time....Call me directly with any problems - Greg Jones, Owner 1.417.548.3517...I am usually in from 5 AM to 4 PM. I am pretty dumb, so speak slowly and I'll try to help you out.

PS - We shipped 27,000 orders so far this spring, we had how many complaints? Funny that this "customer" didn't mention that we resolved the problem and sent out a replacement for 1 plant order on July 2 and was already blooming....we do respect our customer and ask they do the same....sorry I'm just not very bright!


On Aug 3, 2009 10:01 AM, Gilbert H. Wild and Son added:

The 1st order for was received on 6/23/09. Th plants were shipped UPS and received by the customer on 7/2/2009. A reship request of Angel Rogers Daylily was made on 7/28, it was fresh dug from the fields on 7/30 and was shipped by UPS on 8/3/2009. There is no disdain for our customers...only appreciation. call and we can talk anytime...I'm in the office from 5 am to 4 pm at 417.548.3517 and my home number is 417.548.6524. Thanks Greg Jones, Owner of GH WILDS since 1991, growers since 1973...."


Negative HeatherK62
(1 review)
On Jul 11, 2009, HeatherK62 Frankfort, KY wrote:

I had previously purchased from Gilbert Wild and received big, healthy fans. My last shipment were spindely, single fans or even just root clumps. I called to complain and was told just to plant them, they'd grow. The least of them are only now producing thin tips of green shoots above the ground. At least one had been something I didn't order, but tagged with what I did order. It was apparent as it flowered with under 3" blooms, which I didn't order. After seeing how Greg Gilbert seems to monitor this site, I've sent him an email and vm, and now waiting to see if I get resolution. If so, I'll buy again. Like I said, previous orders were exceptional. Last order makes me wonder if they're contracting convict labor to work the garden and the phones. No offense to convicts.


On Jul 11, 2009, Gilbert H. Wild and Son responded with:

"On Jul 13, 2009 9:33 AM, Gilbert H. Wild and Son responded with:

We have attempted to grow daylilies in greenhouse pots so that we could please our customers with quicker shipping, we planted the newer more expensive varieties in pots in January. The plants grew slower than expected and we ended up sending out smaller plants than we would like to...so we have learned our lesson and are now potting for next year (6 months longer growing). If your not happy let us know and I'll send a replacement or give full credit. No we don't use convict labor...just good ol' Missouri hillbillies who take great pride in their work! Greg Jones - Owner"


Negative pittipat
(4 reviews)
On Jun 28, 2009, pittipat Atlanta, GA wrote:

I've traded with this company several times and have never been disappointed with their irises or peonies. Daylilies are another matter. The plants are all healthy, ship promptly, and the prices are quite good. However, it's a crap shoot whether you will get what you ordered. The plants are always labeled as ordered, but about 20% of daylilies turned out, when they bloomed, to be something completely different from what I ordered. Not a problem if you're just looking for generic plants at low price. A BIG problem if you are looking for specific varieties!!


On June 29th, 2009, pittipat added the following:

Well, good news and bad news. I wrote requesting replacements. What I got was an $8.50 credit (nothing for shipping charges) and the comment, " We have sold hundreds of those varieties and have had no one else report any problems. Hopefully the tags did not get messed up when planting. G H Wild."
What an unnecessary comment, clearly driven by a rotten attitude. My "maybe if they make it right" stance just became "never, ever again!"


On Jun 28, 2009, Gilbert H. Wild and Son responded with:

"On Jun 30, 2009 2:13 PM, Gilbert H. Wild and Son responded with:

We are so sorry that we messed up...please contact me Greg Jones the Owner and I will make it right. You may contact me at 1.888.449.4537 or gregj@gilberthwild.com we do not want to do business this way. "


Negative jordyclair
(1 review)
On Jan 27, 2009, jordyclair Cedarburg, WI wrote:

Sent very poor quality plants. They were so small and most of them were moldy. Will not respond to my emails or any other form of communacation. All my plants died.
I will not recommend this company nor will I buy from them again.


On Jan 27, 2009, Gilbert H. Wild and Son responded with:

"On Feb 11, 2009 10:45 AM, Gilbert H. Wild and Son responded with:

Please contact me, Greg Jones the owner of Gilbert H Wild and Son. I cannot find you in our customer list and I would like to work with you in correcting the situation. I can be contacted at gregj@gilberthwild.com or 417.548.3517"


Negative Man99204
(3 reviews)
On Jun 25, 2008, Man99204 Spokane, WA wrote:

Last Season I placed half a dozen different orders from this company. Each and every time they sold my name and address to "A Garden Gate" Magazine -- without my permission. I wrote to both Gilbert Wild and to A Garden Gate and asked them, politely, NOT to send me further copies of their magazine. Apparently, while Wilde can sell a customer's personal information without permission, they are totally powerless (or motivationally-challenged) to DO anything to stop the customer from getting junk mail!

This season, already, I have started receiving the same annoying Garden Gate Magazine.

I stongly encourage anyone who reads this to order thier plants from a company who RESPECTS a customer's right NOT to receive junk mail.


On Jun 25, 2008, Gilbert H. Wild and Son responded with:

"On Feb 11, 2009 10:48 AM, Gilbert H. Wild and Son responded with:

We work to provide the best gardening product to our customer. If you do not want to receive any mail from us just call customer service at 1.888.449.4537 we will not mail or rent any names if you so instruct us. "


Negative tigerlily1955
(4 reviews)
On Jun 24, 2008, tigerlily1955 Manchester, NH wrote:

I have been a loyal customer since 1995. I placed a phone order on May 30,2008 with a sales rep for daylilies. I received a flyer in the mail that day and placed an order for 39 plants for $94.95 plus an order of individual plants from an other sales offer. I received my shipment last Friday 6/20. I checked the invoice and was shocked to see that I received the wrong plants and was billed for $144.00 plus the individual plants and shipping. I called right away and spoke to a very rude lady who would not listen to me. I explained that their was an error and I received the wrong offer. This has never happened before. She told me that I would have to pay for shipping and a growers fee of 20 percent would be charged to me!
I did not receive the order I placed. She insisted that I spoke with her that day and that I should have questioned the amount the bill right away. I didn't question anything because I ordered additional plants and did not do the math then. I trusted them!
She told me" I might as well keep and pay for the plants as they would have to throw them away and what do I expect??? to keep them for free"??
I have never had a negative experience with them before. My orders have never been messed up and the sales people have allways been great.
Makes me wonder what is going on there! My credit card company will need to sort it out. I have put the plants in the ground to keep them alive till this gets resolved. They were dried and yellow!! I re-ordered the 39 dayllies for $94.95 plus shipping again..... I am still waiting for them as I type this post. I do not like to complain...I just think loyal customers should be treated with respect and not like dirt~ BUYER BEWARE


On July 5th, 2008, tigerlily1955 added the following:

I received the correct shipment on June 30th. My order was exactly as described in the flyer and the daylilies looked alot better than the previous incorrect shipment. I soaked them in water for 2 days and placed them in the garden bed. My complaint isn't about the plants...it is about the customer service department.
I was billed again for shipping but given that these plants look like they will keep growing I am not going to dispute this order.

On Jun 24, 2008, Gilbert H. Wild and Son responded with:

"On Feb 11, 2009 10:53 AM, Gilbert H. Wild and Son responded with:

We are sorry...we mess up...when we do if you can't get the help you need call and ask for Greg Jones, the owner at 417.548.3517 or toll free at 1.888.449.4537 or email me at gregj@gilberthwild.com and we will do everyting that we can to fix things...I am so sorry you felt you were treated badly...we do not want to do business that way!"


Negative jackstangle
(2 reviews)
On Jun 12, 2008, jackstangle La Conner, WA wrote:

I ordered 10 daylilies. They arrived in a LARGE box with a few shreds of newspaper. They were dried out & most of the roots had broken off from rolling around in the box. The woman who answers the phone is very unprofessional & acts like you've woke her up. They do not put their 800 # on the invoice, only on the catalog, making it harder to complain. I will not order from them again. They also arrived 19 days AFTER I ordered them, & 4 days AFTER the tracking # said they would.


On Jun 12, 2008, Gilbert H. Wild and Son responded with:

"On Feb 11, 2009 10:55 AM, Gilbert H. Wild and Son responded with:

We mess up and so does UPS delivery sometimes. We ship 40,000 plus orders a year and do our best on every one of them...but we do mess up! If you are not happy owth the plants please call 1.888.449.4537 and we will send out a replacement."


Negative lwillaredt
(9 reviews)
On Jun 6, 2008, lwillaredt Davenport, IA wrote:

I have been a customer of Gilbert Wild for almost 10 years. I order plants for my own garden and several others.

Their daylily cultivars have never been "fresh dug," like they advertise, they always come a bit yellow, dried and shriveled. But this was always mitigated by a large, healthy root system, good size, and a really low cost. If you potted them, they would perk up and get going fairly quickly. They were a good source for lots of plants at a low cost.

NO MORE. This year something has changed, either ownership or management or employees. The plants that came with my order this year are ridiculously small. Several are less than one fan, and would fit in a coffee cup. All were even more dried up than usual. Several had no name tags. I think the tags fell off because the plants were so small.

I called the company and was referred to a woman who did not want to discuss any problems. She stated that all plants sent out were large and healthy. She said that if I didn't like them I should ship them back at my expense.

I have MS and it would be difficult for me to do this, plus from her attitude, I have no confidence that if I shipped them back I would be credited.

It is very sad that this historic nursery has gone downhill to this extent. I would recommend avoiding Gilbert Wild.

Linda Willaredt
Davenport, Iowa


On Jun 6, 2008, Gilbert H. Wild and Son responded with:

"On Feb 11, 2009 10:58 AM, Gilbert H. Wild and Son responded with:

The last ownership change was in 1991, and the office staff has been here for over 25 years. WE Try to get every order right. If we don't let us me know and I'll make it right! Greg Jones, owner since 1991, 417.548.3517 or gregj@gilberthwild.com"


Negative showers
(2 reviews)
On Mar 4, 2008, showers Woodstock, IL wrote:

I ordered Peonies. When they bloomed last spring , they were not as ordered. I order 3 Doreen and when they bloomed two was the same and one was different, same with two other varieties. When I E-mailed them about there mistake they were vary unhelpful in getting the problem resolved. I had a similar experince with hostas, recieving cheaper hostas then I ordered. They said they would give me $9.00 credit on my next order. Then they took me off there mailing list. I have not recieved anything from them since. Before this I was a good customer and had orderd alot of daylilies from them and had even recommended them to several members of my garden club and friends and family. No more..

Negative marycar
(2 reviews)
On Jan 17, 2008, marycar Tuscumbia, AL wrote:

I've ordered several times from this company and the plants were always very nice. I had a few that took two summers to start blooming due to the severe drought we've had. I've had a number of plants that were not as labeled. I filed a complaint after the first mislabeled one bloomed, and since it wasn't ordered in the current year they refused to send the correct plant. Some of the bonus plants sent weren't as labeled. I asked them to take me off of their mailing list since they wouldn't make things right. As one trying to start my own garden, I'd like to receive what I paid for.

Negative pegthomp
(1 review)
On Oct 13, 2007, pegthomp Lincoln University, PA wrote:

I wish I had read the reports here before I ordered. The plants that finally came were tiny...and dried out. And instead of Joan Senior daylily I was sent Jason Salter. Not even close. I hope they will surprise me and bloom like crazy next spring but I won't be ordering from here again.

Negative smithrh
(1 review)
On Sep 15, 2007, smithrh Cheboygan, MI wrote:

BEWARE....this company only backs their shipments for 30 days...and after that, you are just out of luck.

I ordered 25 or so Daylilies and only about half showed much new life after 4 weeks, so I thought I would give them a little more time before asking for replacements.

I waited a couple more weeks, just to give them everychance to grow, but when they didn't, I called the company and was basically told..."TO BAD".

I am used to better service.

Negative Region11
(1 review)
On Jul 2, 2007, Region11 Topeka, KS wrote:

7-2-07 VERY NEGATIVE!!!! I have ordered many plants from Wilds in the past, and will never do so again. They dig plants and refrigerate until they can ship, resulting in very dry small plants, many of which aren't even the correct plants shown in their catalogue. Their catalogue is false advertising too. The "New Introductions" are not new at all. These plants were purchased when the company was sold to Greg Jones in the 80's. Per Mr. Jones "Mrs. Wilds registered 500-600 plants in the 70's and 80's, and we are just now introducing these plants because it's take that long for them to grow." (I have a pair of disco shoes I'd like to sell as "New Introductions" today too. ) The Wilds catalogue from this past Spring 2007 shows in the front section New! 2007 Daylily Introductions, giving the cultivar name (2007) and the description of the plant. I have found that all these plants are very old plants or have Never been registered AT ALL. I tried to enter one of their plants in our American Hemerocallis Society daylily flower show recently; the Wilds plant I was going to present was not excepted because it was not even registered with the AHS at all!!!!! How SAD!!!! I called Wilds the following Monday, asking for Greg Jones the owner, after the receptionist harrased me, I simply asked for Greg to give me a call, he never did. The judges I spoke with there said there have been many, many problems with the Wilds Company, and the next time I received one of their sell catalogs, I should just throw it away! One judge said at the National AHS show held in Missouri a couple of years ago, Wilds gave away their "New Introductions", when she got home this "New plant" was actually 20+ years old! These people that attended the show paid hundreds of dollars to attend. Wilds in return ripped them off by giving them a sickly, unnamed, unregistered plant. Our local daylily club has even advertised for Wilds in the past, never again!!!!!!!! I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!! AND I URGE YOU TO NOT ORDER FROM THEM. From Region 11(The same region as Wilds)

Negative beaker_ch
(23 reviews)
On May 16, 2007, beaker_ch Columbia Heights, MN (Zone 4a) wrote:

Just awful looking daylilies. Very small and dry and many didn't even have tops. Poor packaging also. Some may survive, but I don't think many will. I won't be ordering from them again

Negative jmaldg3
(4 reviews)
On Jul 19, 2006, jmaldg3 Reading Center, NY wrote:

I have several daylilies that I got from them last year that are just now blooming for the first time, and are not the correct plant. I have just taken up hybridizing this year and it is very frustrating to go into your garden knowing that a certain daylily is about to bloom and you intend to use it to make a new cross, and you find it is not even close to what it is supposed to be. Also, their packing leaves a LOT to be desired, dozens of daylilies laying on top of each other, many moldy, and beginning to rot, all looking like they have been out of the ground for at least 2 weeks prior to shipping,brown and shriveled.
The old saying "you get what you pay for" is very apt in this case.
I will not be ordering from them ever again, no matter how good the prices.

Negative NYVOICES99
(4 reviews)
On Jul 19, 2006, NYVOICES99 Corning, NY (Zone 5a) wrote:

I have ordered from this company twice in the past. (the past 2 years ). I too have had problems with the customer service there. Last year when I ordered, I ordered quite a few daylilies and several iris, as well as the large "iris collection". I also ordered several peonies. I had expected to get my order in late june. When I had no word from them, I called, and was told the order would be shipped in Sept. because I had ordered peonies. I told the lady I needed to get the daylilies in the ground way before that so they would have time to get settled before cold weather. She then got very snippy and informed me she was only trying to save me money, but if I insisted on getting 2 different shipments then she would do so, and charge me the extra shipping costs. I told her that it wouldn't save me very much money if half of them died because they didn't get settled before the cold got them, but, I finally agreed to take the order in Sept. And fortunately cold weather was late in our area. I only lost a couple.
On top of that, I never got my iris collection. They didn't even have a record of my order for it, so the girl who took the order never wrote it down.
And this morning I am out in my gardens checking my daylilies and several from them are blooming for the first time, and much to my dismay are not the correct cultivar. I keep very close track of my daylilies and their tags, I have nearly 400 cultivars and I am just getting into hybridizing, so I need to keep close track. I have to say, with the combination of snippy customer service people, and misnamed plants(if it was just one, I could understand, but I have quite a few(and more that have yet to bloom), as well as 4 iris from them that are not correct, that bloomed earlier this year)I will steer clear of them from now on. After reading about others experiences with trying to get the correct plant, I will not even bother to contact them, I do not need anymore misnamed plants, nor do I need the hassle of dealing with nasty sales people. I will not be ordering from them ever again, and I do not recommend them to anyone who is serious about growing daylilies or iris.

Negative TuddyE
(51 reviews)
On Sep 23, 2005, TuddyE Georgetown, KY (Zone 6a) wrote:

I can honestly say this is the absolute worse customer service dept. I have ever dealt with in my entire life
{58 yrs}. After having read the reviews on Daves, I attempted to cancel my order-it wasn't scheduled to ship for at least 2 weeks. My e-mail wasn't returned until after they decided to ship early and charge my account. Surprise,surprise! Okay, I had to give them a try-after all, the prices were great and there is a 20% restocking fee. When I got my order, I was happy it wasn't as bad as I had perceived it to be. Sure the daylilies were small, but it's what I paid for. The problem was with 2 of the plants--out of a total of 34. I promptly called and asked to have replacements sent. I was told I had to again pay postage.I felt this wasn't fair since I didn't ship plants without roots--they did.Besides, the postage was almost the cost of the plants.At this point I was told that they couldn't be sure the plants wouldn't grow, or were as bad as I claimed. I proceeded to explain that daylilies with nothing but shells of previous roots [hollow tubes] wouldn't grow from my experience. At this point, I was again accused of trying to get free merchandise. Besides, they said, they have to pay to dig and send-so I should at least cover the shipping. At this point I was starting to get upset. They sent the bad plants-it became a matter of principle. I said I may not buy again and she said they didn't care nor want my business. I told them that I was going to post this and was told they were sick of hearing about this site. Most of their customers are very happy apparently and just a few of us at Dave's want to make trouble. I will never place an order or recommend this site on the customer service dept. alone.P.S. I spoke to 2 different people. I now have credit on an account that will never be used[they won't refund my charge].

Negative muffintruong
(1 review)
On Aug 29, 2005, muffintruong Lewiston, ME wrote:

I placed a wholesale order withis company last year. What I recieved were very small plants, but really what did I expect for such good prices. My problem started when Love Those Eyes bloomed last year, it was orange [supposed to be yellow with a garnet eyezone]. After two emails they sent me replacements. No problem, everyone makes mistakes. Last year none of the other plants bloomed, like I said they were small, no problem.
I own a daylily business, and I do my best to keep plants well labeled so that everyone gets what they want without needing to see them bloom. So needless to say I was quite upset when one of my customers came back to me and said that the two previously unbloomed Always Afternoons that she purchased from me were yellow [supposed to be lavender with a darker eyezone]. So then obviously I had to replace the plants with others.
Lo and behold the Love Those Eyes that was sent to me as a replacement was that same darned orange that they sent me last year!
The Chorus Lines were a mix of two different plants.
I have emailed customer service 3 times, without any satisfaction, twice I got no response. Finally I called and a not so friendly "customer service person" informed me that they had credited me 13.00 [where they got this number, I have no clue since the plants that were mislabeld cost far more thann that] for all of the above plants to my Wilds account. I had thought that it was going to be taken off my credit card, wrong! If you want your money back, you need to return the plants, and given the cost of shipping for plants that have recovered and have been in the ground for a year! Lord knows what that would come to.
I was informed by the customer service rep. that they send out 1000's of orders and could not see how it was possible that I had so many problems, especially, getting the same wrong plant twice. I think reading the above letters indicates that I am not alone. I have asked them to remove me from their mailing list. Kathy Truong

Negative lesandjill
(2 reviews)
On Aug 9, 2005, lesandjill Middleton, MA wrote:

Summer has arrived, but I cannot say the same for all of the plants I ordered last fall from Gilbert H. Wild & Sons! Last year, we received a mailing circular from this company advertising a sale on hostas and peonies for fall shipping. At that time, extensive exterior work was being done on our home and we would not have anywhere to plant anything until the project was completed in early or mid-October. Then, we would be in need of extensive landscaping. So, this was a perfect situation - "gardening marriage made in heaven." A subsequent mailing circular offered a sale on daylilies We then contacted the company and asked if we could add this order to our previous purchase and save on the shipping charges. We were advised that this could be done, so we sent a second check to cover the price of the plants.
Thus, we were amazed when the daylilies arrived early and under separate mailing. They were poorly packadge and were piled one on top of the other. Even some of the labels had fallen off. Most were small and dry. The "bonus plant" was found at the very bottom of the box and in even worse condition than the others.
When we contacted the company and brought the premature mailing to their attention, we were informed that they "were not aware of our request." Furthermore, when we reminded them that we had nowhere to plant them until the contractors were finished with their work, we were told to "plant them in pots until we were able to put them in the ground." We checked ALL of the local garden centers for the proper pots. But we found, much to our dismay, that it was too late in the season, so the only pots available were those for indoor plants - without bottom drainage.
The remainder of the order arrived for planting in the newly-available perennial border. But once again, we felt that the packaging left a great deal to be desired. The hostas were mushy and some of the peonies moldy. The results this spring were predictable. None of the daylilies survived and
several of the hostas and four of peonies. To add insult to injury, when the second order arrived we were informed that we still owed for the second shipping charges! We sent this communique to the company and were told that we had not notified them within the prescribed time period and shipped back the plants in question for reembirsement - something that would have been hard to do when the ground freezes over in late November or early December in New England. We came across their advertisement in 'Horticulture' magazine and these were our first online purchases, so we had no way of knowing what to expect.
Then we came across "Dave's Watchdog" and found, much to our dismay, that a number of other customers had similar, unpleasant experiences after ordering from this company. Some of the negative/neutral comments certainly struck a familiar cord. We are sending this transmission despite a not-so-surprising e-mail from "Customer Service" which stated that "we cannot please every customer. Anytime a customer is unahppy they must feel better by bad mouthing us on Garden Watch Dog":
"Customer service does not come across as very friendly" [We concur]
"The plants were all very dry and in some cases moldy. I asked for a refund, but was told to plant them and contact them [the company] in the spring."
"The prices were very good [almost too cheap], but considering the extremely high mortality rate, it was a waste of money."
"Every single one [plant] looked terrible!"
"The rep was defensive and unapologetic. She convinced me to plant them first, and pursue a refund only if they don't do well. Of the 18 I ordered, I received only 17, 9 rotted in the ground almost immediately, 2 more over time, and the rest have survived, but are weak. I cannot help but suspect that these were end of the season carry over and were sitting in a warehouse wasting time."
""All 80 [daylilies] arrived packed on top of each other (no separations of any kind, leaf against leaf) in a single box. All had some degree of mold on the root system, many severe. A few were hopelessly mush. Few survived."
"My order arrived today and was packed poorly. The daylilies were almost smashed and the hosta looked like a chopped string mop. Having shipped hostas myself, I find the one I received unacceptable."
"The woman I spoke to in customer service was a bit snippy, as if I was out-of-line for inquirying" [Sounds like she is the same one who replied to our e-mail!]
"The daylililies I eventually received were dry, compared to those I've gotten from other mail-order sources. A few fans were average-sized, but many were quite small."
"Ordering from this company rests with the discretion of the buyer."
I read with interest a comment by Mr. Jones from Gilbert W. Wild & Sons posted on "Dave's Watchdog," nevertheless, it was surprising to see a representative trying to justify a 78% rating [Did he mean he was satisfied with a 22% negative rating?]. Wouldn't it have been better if he accepted this imput as constructive criticism and indicated that there is always room for self-evaluation. Shouldn't a reputable company attempt to address complaints they have received, not turn a deaf ear and ignore them? If we had not read the accounts on this website, we would have probably blamed ourselves for the failure of the plants and never questioned the company's responsibility. I wonder how many other inexperienced gardeners had losses through no fault of their own that they never reported?
We have moved on and simply decided to take the advice of one of the negative responders who stated, "Ordering from this company rests with the discretion." So we have chalked this up to experience and vowed to be more careful in entering into any future transactions. It took a while before we ventured into a mail-order purchase of plants. We are pleased to report that we had no such problems with our plant purchase from Bluestone Perennials, another listing on your site. Finally, we noticed that there have not been as many negative/neutral comments on George W. Wild & Sons, so maybe they are trying to address some of these problems.

Les & Jill Taylor

Negative GreenAtHeart
(1 review)
On Jun 4, 2005, GreenAtHeart Franklin Grove, IL (Zone 5a) wrote:

This Spring I ordered 28 daylilies from their sale flyer. The prices were too good to resist. The plants arrived layered in a cardboard box with wet shredded paper. All of the plants were labeled. As their permanent home is not ready yet, all were put into pots. Three of them (the costliest) were very tiny but all of the rest were really large with multiple fans. I expect that all will do well - even the tiny ones. I will order from them again.


On August 26th, 2005, GreenAtHeart changed the rating from positive to negative and added the following:

Well, I was wrong. The tiniest and most expensive of the plants did NOT survive and some of their healthier cousins failed also. The labels that I was so glad to see - were NOT correct. "Spider Miracle" was not a spider and not Chartreuse. It was a plain cream lily. "Pink Fireworks" was likewise a plain cream lily. Most of the plants did not bloom this year so I'll have to wait until next year to see what they turn out to be. I will not order from them again.
On July 11th, 2006, GreenAtHeart added the following:

The negative rating stays the same! The daylilies that did not bloom last year are blooming now. BIG disappointment. The plants that I ordered were generally two each of a wide range of mostly vivid colors. The colors of the plants now blooming for the first time range from "muddy coffee" to "dingy cream". No white, no pink, no rose ...
Negative plainsue
(5 reviews)
On Apr 29, 2005, plainsue Somerset, KY (Zone 6a) wrote:

This is my second season ordering daylilies from Gilbert H. Wild. Last year's daylilies are already growing like mad, and I've just planted 35 new ones. I'll have to wait and see what happens with the 2005 crop before commenting on their health/viability. (In 2004, one was D.O.A.).

The *slight* problem I had with WILD this year is that I had paid by check over 5 weeks earlier and I'd received nothing. I sent an email about my check being cashed 5 weeks earlier yet no daylilies being sent. My email was answered promptly and the daylilies were shipped pronto.

I'll definitely be back to comment on my 2005 daylilies if there is anything negative to report. Right now, I'm giving a "Thumbs Up".


On July 31st, 2005, plainsue changed the rating from positive to negative and added the following:

I'm back to change my rating to a negative. The reason is I had ordered 12 Pardon Me and 12 Happy Returns Daylilies. The Happy Returns have sputtered for months now and they are just looking pretty sad.

The Pardon Me daylilies are *NOT* PM's! I don't know what on earth those 12 flowers are. I have a couple of Pardon Me's from other vendors and Gilbert H. Wild has made a substantial error passing off these 12 red daylilies as PM's.

Buyer Beware! When a vendor makes this big an error on an entire field run (all the PM's had the run numbers on their name tags), that's a major faux pas.

The unfortunate thing is that Gilbert H. Wild's policy is that you have 30 days to return these flowers. It took much longer than that for these 12 red *whatever* daylilies to bloom and give me an unpleasant surprise in my new, freshly dug flowerbed.

On May 17th, 2006, plainsue added the following:

NEVER AGAIN!!! I ordered 8 daylilies from Gilbert Wild in April, 2006.

*4* of them were DEAD ON ARRIVAL! The other 4 were so marginal that I've been nursemaiding them with every bit of care I can muster (not to mention the $$$ trying to resuscitate them!).

I've had it with Gilbert H. Wild's Daylilies! This company is not worth the bother for daylilies.
Negative zone10
(4 reviews)
On Jan 23, 2005, zone10 San Diego, CA (Zone 10b) wrote:

Although my experience with GHW & Son occurred over a year ago, I feel compelled to write comments in the hope that others may be saved from the same experience. Here's my story:

I received a GHW & Son special catalog in the mail, listing daylilies at bargain prices (most varieties under $3.00). I live in So. Cal, so although peak season for planting daylilies had passed, it wasn't a concern. I spent about $60.00 for plants/shipping. I received the plants quickly but to my dismay, every single one looked terrible! They were small and shriveled and all but two (out of about 17) had mold and/or rot. They also sent me one less plant than I ordered.

I called GHW & Son immediately. The rep. was defensive and unapologetic. She tried to convince me that plants often times look shriveled and moldy because of shipping, and that I should simply wash off the mold and plant them. "They should do fine" she said. Although the rep offered me a full refund, she encouraged me to plant them first and pursue a refund only if they don't do well. Against my better judgement (and only because I have two small children and a trip to the post office is difficult) I decided to plant them first.

Of the 18 plants I ordered, I received 17, planted 17, 9 rotted in the ground almost immediately, 2 more rotted over time, and the rest have survived but are weak. I cannot help but suspect that these plants were end of season carry overs and were sitting in a warehouse wasting away...prompting a bargain price catalog to be mailed out to "saps" like myself. Lesson learned!

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