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University scientific has sent me previous products before. Product was in good shape and I was happy with my purchase. Recently I returned to the site. And bought a growing kit for roughly 50 dollars. That was two weeks ago. I received a shipping label printed notice a week ago. It has not been shipped. I'm reading reviews and seeing that people who ordered similar products never received them. I'm very upset with their customer service, as I have emailed them several times and it seems the main support email no longer works. This is unnaceptable
On Jan 16, 2013, kyle_skelt Sauk Rapids, MN wrote:
I ordered 12 pre-sterilised substrate jars from sporestore.com on January 10th. I have been checking the order status every day and it only says 'Processed'. I have sent them SEVERAL emails asking for an update and response on my order, and they haven't messaged me once. I wish I would have seen these reviews before I spent so much money with them. ALSO, my receipt that I got from their automated email address said that my 12 jars should have been FREE SHIPPING, but I paid $5 for shipping.
Also, UniversityScientific.com is owned by this same company, it says so on this website and I notice that both of the company's address' are from Michigan. I ordered a MycoGarden from UniversityScientific for about $150 including shipping. They are ignoring my emails as well. I am so pissed and as soon as the bank opens tomorrow I am going to file for a chargeback.
On Apr 5, 2012, jbfa524 North Kingstown, RI wrote:
TOTAL SCAM. I PLACED AN ORDER OVER A MONTH AGO AND IT CAME TO 200 DOLLARS. THEY TOOK THE MONEY OUT AND NEVER SENT ME ANYTHING I PAID FOR. I ONLY RECEIVED ONE EMAIL BACK FROM CUSTOMER SUPPORT FROM A GUY NAMED GLENN. HE SAID IT WOULD BE SENT WITHIN THE NEXT FEW DAYS. THAT WAS TWO WEEKS AGO AND SINCE THEN THEY WILL NOT RESPOND TO ANY OF MY EMAILS. THERE IS NO NUMBER TO CALL EITHER. THEY HAVE FORCED ME TO CONTACT MY BANK AND FILE A COMPLAINT AGAINST THEM AS WELL AS DOING A COMPLETE INVESTIGATION IN ORDER TO GET ME MY MONEY BACK. AFTER READING ALL OF THESE REVIEWS SOMETHING NEEDS TO BE DONE ANT THE WEBSITE AND SO CALLED "COMPANY" NEEDS TO BE SHUT DOWN FOR GOOD. THEY ARE SCUMBAGS AND THEFTS. GO GET A REAL JOB INSTEAD OF STEALING PEOPLE'S HARD EARNED MONEY. MAKES YOU WONDER HOW THEY SLEEP AT NIGHT..SCUM OF THE EARTH! SPREAD THE WORD AND DO NOT ORDER ANYTHING FROM THESE PEOPLE. IF I HAVE TO CALL MY LAWYER TO FILE A CLASS ACT I WILL BE HAPPY TO DO SO. THEY STOLE FROM THE WRONG PERSON THIS TIME AND ARE GOING TO FACE CONSIQUENCES FOR ROBBING PEOPLE. SCAM SCAM SCAM SCAM..SCUMBAGS!!!!!!!!!!!!!!
I ordered there "MYCOGARDEN" and i feel i got ripped off. First thing i noticed was that all the products and items that are in there video are quality. The stuff they sent me is JUNK, first of all as soon as i put water in the bucket with the underwater heater it LEAKED. Also the underwater heater is GARBAGE it doesnt maintain a certain temp so you have to manually keep it adjusted. So if your going to buy it make sure you add some caulk so it dont leak all over your counter.
On Jul 21, 2009, martyny111 Hagatna Guam (USA) wrote:
I purchased $29.90 worth of ecologcal supplies from this company for the first time on 6/9/2009 and got the reciept and confirmation of the order and payment in the email I still have same day but after 3 weeks began to be concerned because here on Guam it takes two weeks sometimes for mail order goods to reach our Post Office here on island because all the mail changes planes and is routed through Hawaii regardless of level of priority or regular first class or stamped envelope, it's all the same travel time. I wrote today my third email reponse to the reciept and asked why they do not repond and informed them i would make it a point to put their activities, "thefts' online somewhere where others ripped off by them would surely be and that if the numbers stack up well and they are catchable I believed they wil pay for thei greed and obvous deceptive dealings with the general public by not delivering th products they sell that are paid for in full and are recorded by credit card companies in their billing astatements to the FreeSatelliteFTA.com they advertise as the billing addresss in their email. I will inform the credit card company tomorrow and the bank, but unfortunatly my bank will not offer and follow up on "disputes" for services not rendered as they used to do and halt payment and demand repayments as they used to do, which worked very well! I don't know why they did this and I am dissapointed thy disconyinued a protective service such as that for usa customers. What else can I do to report these guys and try to get my money from them? If there are enough people they have ripped of there should be some legal action forthcoming.
Wow, what a scam! I ordered on 12/15, sent over 6 support tickets, 6 regular emails, and 5 phone calls, after the money was taken out of my account, TWICE for the SAME order. Yes folks, they illegally charged me twice for the same product. My bank fixed everything, and told me "yeah we know about them." My attorney is licking his chops too, to get a class action suit going.
DO NOT order from these scammers. I will own the company in a few months with my lawsuit, and let it die.
On December 16th, 2008, joshranwest added the following:
Sorry, I ordered on 12/10, not the 15th. The 15th is when I first started emailing and making phone calls.
OH yeah, no answers to emails, support tickets, or phone calls.
Call me a fool for not checking reviews before ordering! I ordered from them early April and have not recieved or heard a peep. I am deciding when to file a claim with my credit card and get my money back. I see that some people did recieve their "stuff" so I am not sure how long I should wait. It sounds like the stuff is crap even when it does arrive. I hate rip offs. Lets sue these people!
Well i see there is a common denominator in which all the other bloggers have had no responce from University Scientific either , I have paid in full and money has cleared my bank with no show of my package or any responce from them at all, even after many support tickets and emails. There appears to be no known phone number in which to call as well. I hope some one puts a stops to them soon.
I don't care what anyone else says these guys are a total scam and so are their affiliates. I ordered a kit from them and never recieved the package. I constantly tried to call them, but it turns out that the phone number and address is also a scam. This guy will not ship. Thankfully I used a credit card and they got my money back. I waited 2, that's 2 months for the package/ response from them. They sell knock off products of others that are much more reputable, AKA the mycogarden. Their Affiliats are also scam artists. The spores did come but were completly bunk and the one syringe was completly contaminated when it was received. If they don't have good customer service, then they obviously don't care about their customers. I would HIGHLY ADVISE AGAINST THE USE OF THEM OR THEIR AFFILIATES!! The whole thing is a SCAM, 100% Guarantee. Take my word for it. There are better companies out there with better customer service. Give them a call and see what you get before you even think of ordering. Also, use a credit card, if you do order, they are on your side and will get your money back. Any company that states they will ship and it should be there in 10 days and it shows up months later, if at all, IS NOT A GOOD VENDOR. I wanted to make this clear so that others don't get ripped off. You will if you order from them. I have seen some of the other testimonials and though most are negative, which is a good sign that they are indeed a scam company, There are a few good ones that are very misleading. They are most definetly a scam and it's sad that they are a sponsered search. They should be taken to court and held accountable for their scamming practices. DON'T GIVE THEM ANY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i too ordered from 'University Scientific Corporation' on 2\28\08 and can not get in contact with anyone and they took the money from my bank any help on how to contact or advice on how you got help please let me know thanks carol /email@example.com
I ordered from this company at http://www.sporestore.com (as everyone else, before finding this site), on March 4th, and they finally shipped my package today, the 19th. The fact that they shipped is the only good thing i can say about them - whether or not the sample is viable is a question waiting to be answered.
Ok, so now the crap end of them, sheisty at best. Their business email address firstname.lastname@example.org has been disabled, the onsite phone number was never in use, and the phone number attached to the credit card statement simply says "leave a message" when you call, (which I did 5 times) and no one ever answers or calls back. These people are absolutely hiding for a reason.
Tthe domains freesatellitefta.com, sporestore.com, sporebank.com, irie.tc, and universityscientific.com are all part of this racket and they are all registered via various anonymizers.
If anyone who got burned for a considerable sum of money wanted to prosecute this, they should go to their local federal court, and file a suit against the company, requesting subpoenas for the registrant AND billing information for all the relevant domain names, and provide the registrar with these subpoenas. Once you have that information, you will be able to subpoena the contacts for the company itself. Yes, thats money spent, but 1) its probably a loser company put to sleep, and 2) you will probably be able to recover court costs.
This is a HUGE security risk to any data on that machine, and if customer info is processed there, it could mean YOUR credit card information. Watch your statement CAREFULLY if you have ordered from this company.
On Mar 12, 2008, jasonstone Cedar Rapids, IA wrote:
Ordered from sporestore.com which is affiliated with USC on 3-3-08. They guaranteed 5-day shipping and it is almost 10 days now...and still nothing received from them that they indeed charged my credit card for within 24 hours from the time I ordered the spore syringes.
I have emailed them 3 times, and no response.
This company is a scam...DO NOT ORDER FROM THEM UNLESS YOU LIKE TO GIVE CON ARTISTS YOUR MONEY!!!
I ordered a mycogarden at 18 of January and today is 27 and i don't have any answer. The phone number doesn't work and the customer service don't answer my messages. They charged my credit card very fast but there is no answer yet. If i have readed this before, i wouldn't buy anything. How can i get my money back if i dont receive anything? I hope i don't loose my money. Bad experience for me.
Ok well I spent about 200 bucks on some of their stuff and I get an email charging my card but that was 2 weeks ago, I was able to call and leave a message last week but now the number doesnt even work!
My sisters husband is in the FBI and I told him about whats going on with this company and about all the people getting scamed, he said he would have somebody look into it if it doesnt get fixed which it wont because this is all a scam!
I ordered a Windogrow and received it quickly so for that they get a positive. But then it all went downhill quickly. The instructions were for another product. So I had problems with assembly. There is no way to determine which fertilizer is for what or how much to use. It didn't have all of the parts claimed on the web page. It came with a grodan cube (which I am allergic to) instead of rocks. And while it had the ph tester there was nothing to adjust it with. And the pump is LOUD!. Very Loud! I tried finding instructions on the web site -- the info pages are blank or pertain to only one other product. So I put in a trouble ticket 3 days ago -- no response. And the Windogrow does not look like the one on the web page -- the top is a mess, and does not fit. So they get a negative for customer service, and delivery of product as promised. I do not plan to order from them again.
On Mar 21, 2007, clichethanks Milwaukee, WI wrote:
I ordered the mycogarden nearly three weeks ago and it has yet to arrive. After reading the below comments i think it's safe to say my concerns have been realistic. I was first worried when i recieved my confirmation order with no tracking number.
I tried e-mail but my message was unable to send. And i tried calling about 3 days ago but all i got was an answering machine so I left my message and am still waiting for a return calls. This is a has been a huge bummer and waste of money.
If any of you ther dissapointed customers recieve your order or are able to contact the University Scientific I would like to hear from you with another post.
I know someone who used to work for this company; he used to do customer support. He quit after telling hundereds of customers their refunds would be processed, but the company simply refused to refund them.
Their products are homemade and does not even fit properly. For example their dome for the myco-garden has a 13inch base which is supposed to fit a 12 inch bucket.
Furthermore, most of what they advertize they don't even sell;
like the expensive pressure cookers and the majority of the scientifc gear is there to make them seem "legit".
Their website automattically charges you no matter what item you order, and if it is an item they don't stock you're SOL and no refund.
Their spore shop affiliates (sporebank.com and sporestore.com) are all the same company under the same roof and they DO NOT sell diverse spores. They'll send you a mycellial syringe (I would question the legality of this) of the identical variety. They will label it as the one you ordered.
BUYERS BEWARE, if you've been charged recently, charge back now!
I attempted to purchase from University Scientific online. They promised to ship my product within 24 hours. That was a week ago. They still haven't sent me a tracking number, and haven't responded to my attempts to contact them.
They have no live customer support. Just a voice mail on their phone number. My emails to the customer service address listed on their site came back undeliverable. Legitimate businesses do not operate like this. I am convinces this is a scam and I will pursue all legal means to get my money back from them.
This company appears to have extremely poor customer service. I placed an order on 9/15/06 and was told the item would ship in 24 hours and I would be notified when it shipped. They were quick to take my money and that's it. I have called repeatedly and emailed, they do not respond to customer inquiries.
TO ALL CONSUMERS, TAKE YOUR HARD EARNED MONEY ELSEWHERE, THIS COMPANY SEEMS TO BE A FRAUD. DON'T EXPECT THEM TO RETURN PHONE CALLS, EMAILS, OR SHIP YOUR ITEM, BUT I GUARENTEE THAT WILL CHARGE YOUR CREDIT CARD WITHIN MINUTES OF YOU PLACING THE ORDER. A SAD EXCUSE FOR A BUSINESS.
On July 22 we placed an order for a mushroom grow kit at a total cost of $49.50. The amount was withdrawn within one day from our checking account. To date we have not received the kit. We have also been unable to get a response to any of our attempts to contact them (over a two week period), including four posts to their support center, two messages left on their answering machine, and one message faxed. Beware! At this point all we want is a refund of our money!
On September 14th, 2006, jed added the following:
9/14/06 update - To date we have heard nothing and still have not received our package or a refund of our money.