On Apr 1, 2014, anorganicfarmer Pennsylvania USA Minor Outlying Islands wrote:
We're a mid-sized grower. We purchased from E&R for the past three years. Each year, I ask myself if it is worth the hassle. This year was the last straw. They shipped seed potatoes that arrived frozen. We probed them with a digital thermometer and they were 26°F. We refused shipment. E&R doesn't believe us that they were frozen, even thought the low the morning of the shipment was 9°F. They are giving us hard time about issuing a refund, as they have no more potatoes to ship. To date we still haven't received it. The part that threw us over the edge was that he said he has many customers that would be happy to have the potatoes that I refused. So, if you're ordering potatoes from E&R seed and nothing comes up, you know why.
I can NEVER speak to anyone at E&R seed!! either get an answering service or a recording!! i didn't get my complete order, I called @ 4:30 edt. someone picked up the phone and said "uh Hello", not very professional!! he said he would get back to me, regarding my missing items, never did!! now after over 20 messages, still haven't heard from anyone!!! BEWARE!!!