I BOUGHT 2 'NATCHEZ' MOCKORANGE BAREROOT FROM THIS COMPANY. ONE HAS NOT BROKEN DORMANCY AFTER 3 MONTHS. I EMAILED AND PHONED (LEFT MESSAGE) WITH NO REPLY TO EITHER. I FEEL THIS IS IRRESPONSIBLE AND WOULD LIKE TO TALK TO THE COMPANY REGARDING A REPLACEMENT!
On May 23rd, 2008, rose911 changed the rating from negative to positive and added the following:
On 5/23 the owner called and will send a replacement. She did not receive the email and phone message I sent previously. THANK YOU, AMY!
The little Southern magnolia they sent is one of the most exquisite plants I have ever received, and beautifully packed to keep it that way. I will order from Mail-Order Natives over other nurseries whenever possible.
I bought a bignonia (crossvine) from Mail Order Natives' ebay store. It's a great plant and their prices were reasonable. I received it quickly - it was packaged well and looked very healthy. It is now thriving in my garden. I would definitely order from them again!
On May 3, 2008, massnorth Topsfield, MA (Zone 6a) wrote:
Ordered three Sabal var. louisiana to test here in 6a, and wow -- these are great plants with fantastic roots. If any Sabal is going to establish itself enough to survive next winter, these will. Mail-Order Natives is also very responsive to questions via e-mail. Will definitely order again, probably as soon as they have gallons of Thelypteris kunthii...
On Mar 27, 2008, jojoringer Joey in Conroe, TX (Zone 8b) wrote:
My Crabapple tree just came in and is so much more than I expected! It is larger than expected, packaged like fine china, and not a leaf out of place! This will definately be my "go to" nursery for natives from now on!
On Feb 2, 2008, decklife Rockport, TX (Zone 9b) wrote:
I am so very pleased with the 3 plants I received from Mail Order Natives. I got the help I needed when I asked questions by email and by phone. The shipping was fast and the plants very nicely packed, with no damage whatsoever. I plan to order more.
On Dec 3, 2007, chadickfarms Richland Hills, TX (Zone 7b) wrote:
Over the last year I've purchased several plant orders from Mail Order Natives and have been very pleased. While not all of the plants have looked that great upon unpacking, except for one, they have thrived once planted. I emailed Amy about the one struggling plant and she promptly offered to replace the plant or refund my Paypal account - no questions asked.
In addition to the selection, another thing I like about this company is the pricing - ALL of the prices are very reasonable, including shipping charges. I'll continue to order and to refer this company, they're a great source with great customer service.
On Jun 29, 2007, Cordeledawg Cordele, GA (Zone 8a) wrote:
I was not expecting to receive my trees fully leafed out! It's as if Mail-order Natives went into the growing fields and freshly dug these! I'm impressed with my order. Maybe it's the time of the year in which I ordered these, but still I can't get over how healthy these 8 trees are, packaged in their own soil-filled container. I was expecting dormant bare root sticks which is what I've received from other tree companies. I'm also appreciative of the care they took to package and ship my order.
On Jun 9, 2007, BruMeta Livingston Manor, NY wrote:
Ordered hard-to-find Xanthorhiza simplicissima (Yellow Root). Very impressed with quality and size of plants. Not gallon as listed, but with well developed root systems and extensive branching in generous quart+ pots. Well packaged, perky plants with very fast delivery. Shipping a bit steep, but perhaps that can't be helped.
On May 8, 2007, RaiderLep Los Alamos, NM (Zone 5a) wrote:
I got home for lunch today and there was a big box on my porch. I thought it was a bundle of daylilies from Oakes, but it turned out to be the Coral Honeysuckle I ordered from Mail-Order Natives. The plant was much larger than I thought it would be, and appears to be very healthy. It got here fast, and was very carefully packaged in shredded paper. So far so good!
Ordered 2 Passion Vines on 10-21-2006 (which was a Saturday) and received them in good condition early today, 10-24-2006. I was surprised and delighted. They were very well packed. Can't wait to get them in the ground!
On Oct 20, 2006, HappyGardenerWI Eau Claire WI & The Villages FL, WI (Zone 9a) wrote:
My order of 23 plants received in October, 2006, is composed of small, well-rooted, carefully-packaged plants just the right size for transplanting. As a member of the Florida Native Plant Society, I am especially happy to have found this nursery. From beginning to end, Amy follows through. I'm very pleased.
On Jul 22, 2006, BenGurnee Gurnee, IL (Zone 5b) wrote:
I am quite pleased with my purchase. I ordered a Live Oak and a Laurel Oak. After I placed my order, Amy sent me an email that the trees had shipped and the trees arrived in excellent condition. I ordered on Tuesday and received the trees on Friday via UPS. Each was about 1.5 feet tall and healthy. The prices are great and Amy was very friendly.
On May 19, 2006, tobee43 groveland, FL (Zone 9b) wrote:
i have emailed this company twice ( actually 3 times) with absolutely NO response. i realized that they have had all positive ratings....that's exactly why i purchased from them. i just HATE having to do their first negative. it certainly doesn't make me feel very good. but then again, it doesn't make me feel very good to have unanswered emails and dead plants either.
i placed my order on 3/25/2006 with clear instructions NOT to ship until MAY. when i printed the paypal invoice my instructions where not there. however, i know i had typed them in and really wasn't worried since my address was printed and no one ships in our area anyway march or april. well......that's what i thought... i rec'd the order in the first week in april! they must have shipped it immediately with no concern about where is was going. our ground was still hard and cold. the plants were completely dormant. i emailed the email address that i had but got no response. however, i didn't continue to attempt to contact them since i decided i would give these plants a chance. my fault maybe. but i'm usually good with dormant plants and with the company's ratings felt i should be ok. my mistake. but when i think back i never heard back from them anyway.
i couldn't plant them for the first week. however, they were kept in peat and protected. i planted them the following week since i had no place to store them for any longer time period. 5 of the plants are dead. the others tiny and just not doing well.
even if my shipping note had been missed, just LOOK at my address. NO ONE SHIPS TO ME the first week april....PERIOD. and although i'm a sub climate zone 4....even if you look at the 6a........you don't ship yet anyway.
i'm disappointed that absolutely no one has responded....even on the email marked 2nd request.
rec'ing good plants is a great thing from a company. but the truth about a company is told when there is a problem to deal with. and apparently, they have chosen just to ignore me. i'm so disappointed...this could have been resolved.
On May 19th, 2006, tobee43 added the following:
i just need to add.....that if their shipping season ends on april 30th and that's when my plants had been shipped. they would have had a much better chance to make it. since bushes and trees are planted the first and second weeks in may in my area. in april we still had snow and frozen ground.On May 19th, 2006, tobee43 changed the rating from negative to positive and added the following:
amy emailed me, she had been out of town. i'm so happy to have heard that. she immediately refunded my money on the problem plants.
that's all one can expect and as a result i am giving her a postitive. i loved her list of plants and will know that if and when i do orde again, i will email her first to see if she could ship me the last week in april.
Wow, what a wonderful surprise! First of all they had some plants that I've had trouble finding. Second, the prices were good. BEST OF ALL the plants arrived extremely healthy, well-packed and obviously well-cared-for. The partridgeberry was much bigger than expected. I'm ordering more right now!
On Mar 3, 2005, slubberdegulion Roanoke, VA (Zone 7a) wrote:
What a great nursery! I ordered an illicium and a calycanthus, both of which are a nice size for the price. The anise tree looks VERY nice and healthy. I can't wait for the sweet shrub to break dormancy this spring. The total cost was the price I had paid for an illicium alone through another company. Wish I had known then... I would recommend this nursery to anyone.
I was glad to find this company and the many natives that they have available. My pawpaw and cowcumber (big-leaf magnolia) arrived in great shape with healthy root systems. The plants are small but perhaps that will help my percentage of success as both of these are known for difficulty in transplanting!
Outstanding mail-order nursery! I have ordered many plants, mostly natives, from many mail order nurseries, and this company sent the largest plants for the least money of any of them. The plants were well packaged and arrived in excellent condition. Mail-Order Natives also has a very large selection of our southeastern native plants. I HIGHLY recommend this nursery!
On November 25th, 2006, MissSherry added the following:
My 5 1/2 acres of wooded property was devastated by Hurricane Katrina last year, and the clean-up and restoration has been overwhelming! I ordered more trees and shrubs than I've even bothered to count from Mail Order Natives last fall and again this fall and have been happy with all of them. I'm so grateful that this nursery specializes in Deep South natives! They offer a huge selection of native southeastern azaleas - I really appreciate that!