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On Apr 1, 2009, JayinFlorida Auburndale, FL (Zone 9a) wrote:
I recently purchased a 3 gallon "Sabal Louisina" from them. The Sabal I received was really not what I was expecting after spending $40 for it. It only had 2 full fronds and the rest had been cut of and long stems were all that was left. The palm fronds are also growing in a weird, almost deformed way. I e-mailed them about it and was simply told that "It will put on new growth this spring-summer. Thanks for your order"
I really wanted this palm for my garden and now feel that I have a poor specimen for the price that I paid. I also noticed that I was charged and extra $5 for my "over the phone order" as compared to their site price... not sure why... It could have been worse, the palm was packed nicely, but I sure wish I would have received a better specimen and not one that I'm reluctant to plant in my garden.
On Jan 13, 2009, mothermole Deer Park, IL (Zone 5b) wrote:
I ordered a tree that I requested it to be delivered in April 2009 and it arrived a week later in January. I wrote my shipping request in the payment remarks as well as in the paypal remarks. The tree had a shipping invoice with it and even it had the April 2009 shipping request written on the bottom of it in someones handwriting but with a line through it and still they shipped the dormant tree.
I tried to contact the company via email and no one contacted me regarding this error. They clearly state that they have no guarantees for plants. I live in zone 5a and it is the height of the cold season and it would be insane to try to plant a dormant tree from Florida in this weather-the plant would be shocked. I consulted the master gardening program of Illinois as well as a horticultural expert about what to do for this tree and it was decided in the best interest of the tree to plant it and bring it out of dormacy in my home with plant lights and heat. It has been about 8 days and nothing is happening. I wonder if the plant (bareroot) is dead from being shipped in the cold and being outside my home for who knows how many hours before it was brought inside with the mail.
This company did send out a beautiful plant that was nicely packed and pricing seemed fair but overall the experience is not worth it to me because they don't stand behind their products and they don't care about their customers to return their email concerns. The best plant in the world with the most perfect packing isn't important if you ship it in the dead of winter without regard to the customers request. The plant will most likely die and I will be out my money, my time and still have no tree.
On January 13th, 2009, mothermole changed the rating from negative to neutral and added the following:
I recvd. a call from Amy with her apologies and an offer of a new tree in Spring. I accepted the apology and am delaying the offer to see if this tree lives or not. I am changing my rating to neutral until Spring to see if it survives and if it doesn't to see if they back up their reshipping offer.
Again, I will say the plant is in beautiful shape, nicely packed at a fair price. If it weren't for this shipping mix up I would have given them my highest rating.