I ordered my plants around the end of May. After Talking with Cathy she assured me she could ship to canada but I had to place a minimum order, which I did, and I had no problem with that as I needed several plants. begining of june I got the confirmation from USPS that it was being shipped. 10 days later a I get an e-mail from Cathy saying it had been returned she had no idea why. she was soaking the plants and would see if she could try and ship them again. That was the last I heard from her. I waited 3 weeks then contacted her again, asking for a refund. She was not happy saying she had had a death in the family etc. she would deal with the matter the following monday. again silence, it is now mid august and no response from Cathy and no plant and no refund. So I have e-mailed her one last time asking for a refund , and waiting to see if she will comply. I am so disapointed as I have no idea where else I can get these plants from. Either way I will not deal with her now.
I too ordered from Air plant City and after a week, I was given a refund. Note that there was no communication prior to this. She informed that she doesn't ship to Canada for less than $20. Great you should have at least mentioned that in your site. I was getting this as a birthday gift for my mom. It you are looking to buy air plant I suggest you go somewhere else and save yourself the trouble.
After 8 days when I didn't get anything in the mail, I decided to contact them. The answer was that the plants were not shipped yet because she was "a little behind". I decided to cancel the sale because I didn't want to deal with the lateness. I would have appreciated an email to inform me of the lateness.
I had 2 successive emails. The first one was really ok but the second one was angry, insulting and plain rude. I was accused of not "doing my homework" because I didn't read the shipping page, "Have you had a bad day?", "In the mean time, read the shipping page just for grins and giggles." etc