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Comments regarding Brushwood Nursery

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  Feedback History and Summary  
202 positives
3 neutrals
4 negatives

Comments:

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RatingAuthorContent
Positive haireecat
(2 reviews)
On Jun 23, 2015, haireecat Bogart, GA wrote:

Ordered 2 of the Clay Hills lonicera. Plants arrived at the specified ship date, and were well sized specimens. Staked and packaged very well, not damage during shipping. Months later, both plants are growing vigorously and blooming frequently. Beautiful color! I will absolutely order from this company again.

Positive KristiS
(1 review)
On Jun 13, 2015, KristiS Bogart, GA wrote:

I ordered a passion flower Clear Sky and a non-climbing Clematis Durandii in the fall. My order was held until my requested ship date the end of April. The order came as promised and in great shape, both plants were well grown and larger than I expected. I had questions about the i.d. of plants as I couldn't find a labels. The company called me right away and explained the label sticks were down inside the pots (and they were). The plants have grown very quickly and both are blooming. I will order from them again.

Negative Godinagarden
(1 review)
On May 31, 2015, Godinagarden Warrenton, VA wrote:

Very disappointed in this company. We ordered 8 climbing roses from them. We did everything as per their directions. We also made sure to water them appropriately the first season we got them. 2 of the plants did not ever make it through the first 2 months and 2 more died before a full 9 months had past. We called the company in hopes they stand behind their plants. They do not. So we will not ever order from them again as we feel the company should compensate if their plants do not make it in the very first season. We do not recommend this company at all!


On May 31, 2015, Brushwood Nursery responded with:

"On May 31, 2015 9:34 AM, Brushwood Nursery responded with:

We're sorry you are not happy with your experience. I have looked up your orders and our email exchanges. 7 plants were ordered in early April of 2013 and we received no message from you until more than a year later; late April 2014. At that time you said "5 of the plants took off and grew fine, but 2 of them were very slow in growing". Please note that all varieties are different in their time to establish and performance in various locations and climates. Later in that email, you also said those two seemed to perform poorly all that season and did not appear to have survived the winter. I understand that this can be disappointing and wish we had heard from you sooner so we could have helped to diagnose the problem. Our guarantee does not cover this because there are too many things that can happen to a plant that have nothing to do with their healthy condition upon arrival or even your best efforts as a gardener. This is clearly written in our Terms and Conditions and was in effect at the time you ordered.
I'm a bit disappointed that you would leave a negative review about our guarantee when it was in place when you ordered. If you didn't like the terms, you didn't have to make the purchases.
I am deeply disappointed that you would tell a different story here than you told us last year to try to "beef up" your negative review and sincerely hope you will revise it to tell the truth."


Positive judithbeach
(1 review)
On May 13, 2015, judithbeach Cheyenne, WY wrote:

I received 6 plants (4 clematis & 2 roses). They were beautifully packed & their root system exceeded others I have gotten from other companies. Also, the price was better. I am exceedingly pleased.

Positive MattW1969
(5 reviews)
On May 10, 2015, MattW1969 Fremont, OH wrote:

I received my plants within two days of shipping. Plants were in really good shape, very healthy. I will definitely be ordering from them again in the future. Highly recommended.

Positive bluebuster77
(26 reviews)
On May 8, 2015, bluebuster77 Belmont, CA wrote:

Posted on March 28, 2014, updated May 8, 2015
Posted on March 14, 2014, updated March 28, 2014
Posted on March 27, 2013, updated March 14, 2014
First thing, love the selection especially rare japanese variety that are hard to find. Plants arrived safely, healthy and quick developing after I potted them. Great communication, notify me when plants are shipped. Definitely on my list for future purchase. Recommended!


On March 14th, 2014, bluebuster77 changed the rating from positive to neutral and added the following:

I\'m still not sure my real rating on this nursery. Selection are awesome as I mentioned previously. Packaging/shipping excellent. Communication great. Prices are ok. Size of plants not so much impress. Max 2\" sprout in quart size pot. Not very looking great but for sure I will make these grow. Which means I add more effort on what I paid for. Not trying to make clematis garden, just collecting few rare variety sometimes. So I wouldn\'t worry or bad feeling on what I received.
On March 28th, 2014, bluebuster77 changed the rating from neutral to positive and added the following:

I have only two years experienced of clematis, so needs to learn more about trick of clematis. As soon as sun shine and warmer weather arrived, that 2\" sprouts reaching 1\' now. I needs bigger space! Thanks for the feedback
On May 8th, 2015, bluebuster77 added the following:

I'm still think positive about this nursery even I had some disappointment. Plants were great, email communication regarding of changes was awesome, packaging also flawless and plants selection is better than elsewhere but I requested the date not to sent plants for my international vacation, unfortunately they sent me the date exactly I requested. I try to manage from abroad, very difficult for me to gave instruction to inexperienced neighbor. Luckily plants were ok. I have to think twice next time ordering.
On May 8, 2015, Brushwood Nursery responded with:

"On Mar 14, 2014 7:06 AM, Brushwood Nursery responded with:

Thank you for coming back to Brushwood! I have reviewed your orders. Please note that you've ordered and received your plants each year just as the shipping season has opened. All of our clematis are cut back hard over winter. Each variety will be different in its response time to spring but all will be very short at the beginning of the season. Many will sprout only from the buds under the soil surface.
If you had requested and received your orders just a few weeks later, the stems might be up to the top of the stakes or possibly beyond or might even have had their first spring trim. In the past 2 weeks many varieties have gone from tiny stubs to nearly 2 feet of growth while others are just waking up. They're each a little different.
I'm glad you appreciate our service and selection of clematis and hope your plants thrive under your care! "


Positive justkristy
(1 review)
On Apr 16, 2015, justkristy Palestine, TX wrote:

I ordered 2 clematis from Brushwood after purchasing about 8, last year, from another vendor. There is no comparison to the size of the root balls. Brushwood's were about three times as large, and the cost difference really wasn't that significant because I purchased them on special. They shipped very quickly and judging by the size, were ready to be planted in ground and did not require TLC for a year in the pot ghetto as my others did.

Positive floria
(24 reviews)
On Apr 2, 2015, floria Athens, GA (Zone 8a) wrote:

Posted on May 9, 2008, updated April 2, 2015
I first ordered 6 Clematis from this company last fall. They not only came in great shape, but they survived the very-variable-temperatures winter and are all growing fast now. Which made me order another 8 Clematis and 4 other vines this spring. They just arrived and, again, they look very, very, happy. In addition to selling very healthy plants, the packaging is excellent for both the plants and the environment, and the shipping price is unbelievable. I strongly recommend Brushwood Nursery.


On June 4th, 2009, floria added the following:

Just wanted to add that I ordered again 5 Clematis and 1x Lonicera tragophylla from Brushwood Nursery. They look even better than the ones I ordered last year - lots of foliage, and they thrive in the ground (I planted them about a month ago).
On April 2nd, 2015, floria added the following:

Several years and many vines later, we moved from Pennsylvania to Georgia, leaving the plants behind.

I just received my first order since I moved: 5 Clematis, 4 roses, and 3 Lonicera. Excellent packing; plants in excellent shape; email confirmation of order; email message upon shipping. Very professional. I could not be happier ordering from Dan at Brushwood and hope to do so for many more years.
Negative itsmesue
(8 reviews)
On Mar 19, 2015, itsmesue Canton, IL (Zone 5b) wrote:

Posted on June 16, 2014, updated March 19, 2015
I am waiting to see how well the two clematis do.

The two plants I got seemed kind of \"puny\" and frail. I hope they grow well.

They were planted per instructions and have constant care. Will see if they grow and how well they do.

I plan on updating my rating by the end of this growing season -- or next year, to find out if they made it through the winter and how well they are growing and if they flower.

I have to admit I am a bit concerned due to how small the plants are.


On March 19th, 2015, itsmesue changed the rating from neutral to negative and added the following:

Neither one of the clematis made it through the summer.
I was worried that was going to happen, due to how the plants looked when they arrived.

Their pictures look really nice with pretty colors, but if the plants are so small and frail that they don't live the first summer (didn't even make it till winter to see if they live through it), it is not worth paying money for plants that are not going to live or do well.

They were planted correctly and taken care of right. The other clematis I got from an other supplier did wonderful
On Mar 19, 2015, Brushwood Nursery responded with:

"On Mar 19, 2015 7:19 PM, Brushwood Nursery responded with:

We're always sad to hear when customers don't have a positive experience with our plants from the very start. In this case, I think the plants had probably been cut back (as we do several times each spring on most crops) recently so they may have appeared "small" on arrival. The true measure of a clematis for planting is the condition of the root system and I think the reader can see from other comments below that we strive to send well developed plants all the time. Unfortunately, when someone sets out with the notion that a plant is frail, it can easily become a self-fulfilling prediction.
I would also suggest that Mid-March is far too early to assess their condition in zone 5. The tops may have died back in this terrible winter but we grow all of our plants with buds below the soil line for just this sort of scenario. Sue, please give them a chance.
"


Positive onegoodman1955
(20 reviews)
On Jun 17, 2014, onegoodman1955 Normal, IL (Zone 5b) wrote:

Posted on May 30, 2013, updated June 17, 2014
I've placed 3 orders in 4 weeks, so definitely satisfied. I grow clematis in pots and Brushwood has a large number of varieties from which I can choose. Packaging has been appropriate/ phenomenal and clematis have been shipped at dates I've suggested. Brushwoods is my #1 option for clematis !!!


On June 17th, 2014, onegoodman1955 added the following:

I ordered 5 more Clems this 2014. As always, packaging and quality is the best. Almost all of the Clems survived last winter which isn't the case with many of my other perennials.
Positive exfed
(5 reviews)
On Jun 7, 2014, exfed Germantown, TN wrote:

Recently ordered some clematis vines as a first-time order. Was very pleased with the individual attention from Ron, the owner, for his personal service and some advise he gave me. The plants arrived promptly, very well packed, and looking healthy with large rootballs. I will be sure to order from them again in the future . Excellent service and products at a fair price. This company is a winner!

Positive robeezee3
(17 reviews)
On May 27, 2014, robeezee3 Englishtown, NJ wrote:

Posted on May 25, 2006, updated May 27, 2014
Fine vines in great shape arrived. Also received an email providing tracking numbers when the lot was shipped, so I was aware of when to expect delivery.

Brushwood followed up with a note inquiring if everything was ok with the shipment. THIS is what I call a classy mail order nursery.


On May 27th, 2014, robeezee3 added the following:

Recently ordered two ground nut vines. Plants arrived in excellent shape. One was subsequently dug up by a raccoon (I suspect he smelled the dilute fish emulsion fertilizer I used when I planted it), but I replanted it and trimmed it back and it seems to be doing well.

This is a great nursery.
Positive tjessup
(1 review)
On May 23, 2014, tjessup Mount Airy, NC (Zone 7a) wrote:

I don't usually leave feedback, but yesterday I received my order from Brushwood Nursery and I was so impressed that I had to leave feedback (since I found Brushwood Nursery through Dave's Garden).

I ordered three clematis vines. They were very reasonably priced, and shipped right after I placed my online order. I went with standard shipping, but they still arrived quickly.

They were all very healthy plants, much larger (taller) than I expected, and very carefully packaged (each plant had a "shredded paper mulch" kept in place with rubber bands, that kept the soil in its container. Then each plant was wrapped in brown paper.

There was also a packing list and directions for planting. (Everything (with the exception of the rubber bands) was recyclable; and I plan to re-use the rubber bands.)

I should mention that I received an e-mail confirming my order, and also another e-mail once my order was shipped.

I'm on a very tight, limited budget, but considering my experience with Brushwood Nursery, I'll definitely be ordering more from them again; I'm confident that I'll be receiving good value for my gardening/landscaping budget.

Positive rdtjr05
(11 reviews)
On May 16, 2014, rdtjr05 Franklin, TN wrote:

Ordered three vines - Parthenocissus henryana, Passiflora incarnata Alba, and Clematis Bourbon. Have not been in a position to mail order in some time but I am so glad I did.

The plants were immaculate and very full sized in the containers. I thought the prices were very reasonable for the quality. The whole process was very easy to navigate. Would gladly use them again when I need vines.

Positive evansb
(3 reviews)
On May 14, 2014, evansb Buffalo, NY wrote:

Received healthy plants that were well packed.
Impressed with the quality and highly recommend.

Positive divvajacko
(40 reviews)
On May 6, 2014, divvajacko Hinckley, OH (Zone 6a) wrote:

Posted on May 2, 2012, updated May 6, 2014
Truly excellent. the plants are extremely healthy and ready to plant. I'm already planning my second order. I ordered 1 rose and 4 clematis and I have absolutely no complaints. I will monitor their progress but if you don't see any updates to my review, assume everything is wonderful.


On May 6th, 2014, divvajacko added the following:

still great. I have ordered 2 clematis and they were in great health. I keep ordering here.
Positive floradora
(7 reviews)
On May 2, 2014, floradora Astoria, NY (Zone 7b) wrote:

The 5 clematis I ordered arrived at the beginning of April. They were huge and packed so carefully that it looked like they came from just across the street. When I unpacked the last one (HF Young) I was stunned how beautiful it was because it was full of blooms! They are all in the ground happily growing and now I am enjoying Daniel Deronda's blooms. If I can squeeze another plant into my tiny urban yard I will definitely order from them again.

Positive Patty57
(25 reviews)
On Mar 29, 2014, Patty57 Wake Forest, NC (Zone 7b) wrote:

Received multiple plants from Dan at Brushwood: clematis, jasmine and a rose. All arrived very well; great packing as well as communication in re of the shipping times and tracking. The plants were very healthy and strong root growth were exhibited. Would definitely order from Brushwood again.

Positive rosada
(6 reviews)
On Oct 26, 2013, rosada Cedar Falls, IA (Zone 4b) wrote:

Love this Clematis jouiniana praecox..... arrived fast, well packaged.

Positive VA_GARDEN
(17 reviews)
On Sep 21, 2013, VA_GARDEN Hood, VA (Zone 7a) wrote:

I was pleasantly surprised when I received an E-mail letting me know a previously out of stock item was available, a really nice feature on the Web site. The order shipped quickly, shipping cost was reasonable, the packaging was great, and the plants are healthy.

Positive iykim
(22 reviews)
On Sep 5, 2013, iykim Hillsborough, CA (Zone 10a) wrote:

I have ordered from Brushwood (gardenvines.com) three times in the past, and I have always received very high-quality clematis and climbing roses. The plants are doing very well in my flower bed as well as containers. The plants are sizeable and arrive healthy. I was so pleased with the quality of the past orders, I just submitted an order for more clematis and climbing roses. I am looking forward to receiving these.

Positive angelica101
(2 reviews)
On Jun 13, 2013, angelica101 Stephens City, VA wrote:

I have purchased several clematis vines from this company and I would never go any where else! This is a high quality operation with very reasonable prices and excellent service. This morning UPS delivered three of the most healthy and strong looking vines that anyone could ever wish to receive.. I purchased a montana Rubens for my pergola, a Jackmanii for my front porch and an Anita for my back fence. Last fall I purchased a yellow Clematis Tangutica which wintered perfectly and is beginning to take off and is finding its way up my back steps archway. I could not be more pleased. I highly recommend Brushwood Nursery

Positive Gracye
(7 reviews)
On Jun 7, 2013, Gracye Warrenton, VA wrote:

Outstanding communication, selection and web site design. Shipping was $10.75 US Priority mail for two plants. The packing and quality of the two clematis was top-rate, and the speed of delivery was, too!
My plants are very nice and well worth their cost.
I will always go to Brushwood for my clematis now.

Positive dem2rd
(2 reviews)
On May 26, 2013, dem2rd Naugatuck, CT (Zone 5a) wrote:

I went a little crazy this winter with mail-ordering! I was tired of the tried and true clematis selections of the nurseries in the state of Conn. So....online I went, and I have to say I was exceptionally pleased with my experience at Brushwood. Easy to use site, reasonable prices and shipping charges(although is there ever a good shipping charge?). The orders, there were two, made months apart, arrived the same day in awesome shape, really large root systems, green lush healthy foliage, much larger than the small pots that some other mail-order companies ship. There was great communication from the company, including tracking info. I would give this company the highest rating.

Positive Elaine789
(1 review)
On May 25, 2013, Elaine789 Montgomery, AL wrote:

Ordered 2 Silver Veined creeper vines. Arrived exactly when promised and they were beautiful & they are thriving! Best packing I've ever received.

Positive ka2064
(3 reviews)
On May 14, 2013, ka2064 Druid Hills, GA wrote:

1st time ordering from Brushwood and thrilled with plants. They arrived promptly and were packed well. They had to wait a week for me to decide exactly where to place them and dig through the clay, amend soil and such but they're looking very pleased - pinched back a tad but recovered perfectly with much growth already. Great communication, prices & plants! Highly recommend :-)

Positive Missourimud
(1 review)
On Apr 26, 2013, Missourimud Stella, MO wrote:

I just received my order of the healthiest, best packed plants Imaginable. The catalog on line is easy to use with great service and reasonable shipping costs. No wonder they are a top rated company. I already am making out my next order. Thanks Brushwood Nursery

Positive esanita
(14 reviews)
On Apr 18, 2013, esanita TYASKIN, MD (Zone 7a) wrote:

Superb plants, superb packaging. Don't hesitate to order from the.

Positive pbtxlady
(14 reviews)
On Apr 15, 2013, pbtxlady Garland, TX (Zone 8a) wrote:

Ordered three clematis from Brushwood--Niobe and 2 Josephines. Josephine was the weekly sale, so the price was great. I am happy with everything about this order. The vines are a nice size. They arrived well-packed in good condition, ready to take off. They've been here about a week and all three have grown about 8 inches already.

Positive Dotindyea13
(1 review)
On Apr 7, 2013, Dotindyea13 Skagway, AK wrote:

Received plants in excellent condition! Snowing here so it was like Christmas! Have ordered from other nurseries but Brushwood was above all with very healthy,well-packed plants. Impressed!

Positive cerealkiller
(5 reviews)
On Apr 5, 2013, cerealkiller Ramtown, NJ wrote:

Posted on April 5, 2013, updated April 5, 2013
Pleased with the first shipment. Ordered a second shipment from the company. Another one of Dave's "30" came through again. Can't thank Dave enough for this service.


On April 5th, 2013, cerealkiller added the following:

Howell, NJ
Positive sherryocala
(3 reviews)
On Dec 7, 2012, sherryocala Ocala, FL wrote:

Brushwood ships very healthy plants that are quite large for a 4" pot,and Dan has been helpful when I had questions. I've bought several clematis plants and climbing roses and was very happy with all of them. I'm in Ocala, FL.

Positive Zone7B8A
(3 reviews)
On Oct 13, 2012, Zone7B8A Fayetteville, GA wrote:

I recently ordered a clematis that nobody else had and it's the biggest clematis I've ever gotten in a 4" pot in my life. It was in perfect health and is growing vigorously in the garden. Packing is great too.

Positive pasant
(2 reviews)
On Oct 8, 2012, pasant San Antonio, TX wrote:

The wisteria that I ordered arrived in excellent condition. The plant was vigorous, healthy, and well-packed. This was my first time ordering from Brushwood Nursery. I will not hesitate to order from them again.

Positive michfurn
(2 reviews)
On May 25, 2012, michfurn Cottonwood AZ
United States wrote:

All 6 clematis arrived in perfect shape thanks to the attention to packaging. Delivered on time and very pleased with plant quality & size

Positive PamelaBaja
(3 reviews)
On May 14, 2012, PamelaBaja Sierra de San Pedro Mártir, Baja
Mexico (Zone 8b) wrote:

Plants came well packed-all are doing very well-Dan was excellent at getting back to me and resolving out of stock issues as well.

Positive champcooper
(5 reviews)
On May 9, 2012, champcooper Houston, TX wrote:

Posted on April 20, 2012, updated May 9, 2012
Just ordered from them today but contacted them twice in the last day with questions. Very prompt and courteous reply. Anxious for my clematis to arrive. Champcooper Houston, Tx


On May 9th, 2012, champcooper added the following:

Update - arrived looking great and packed very well. A wonderful company to do business with and highly recommended.
Positive Dawn0007
(3 reviews)
On May 9, 2012, Dawn0007 Irving, IL (Zone 5a) wrote:

Exceptional Company! I purchased a Zephirine Drouhin Rose and it is just beautiful. It was packaged so well, it just amazed me that a company actually cares about how their pants arrive.

It is ready to plant and, I believe this company works for and deserves it's high ratings. I will order more later on and I will recommend them to everyone I know.

One last thing, I scheduled delivery when I placed the order and they in fact shipped on time, and it was received right away. No worries if you order!

Positive pollyk
(83 reviews)
On May 4, 2012, pollyk Hannibal, NY (Zone 6a) wrote:

Climbing Red Eden Rose and some Hyde Hall clems to go with it received today.

All in excellent condition. Everything with this company always goes very well. Can't beat them.

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