On May 2, 2008, lateadopter North Billerica, MA wrote:
Every time I order from Brushwood Nursery I've been extremely impressed with the quality of the plants as compared with other mail-order outfits. Heck, the quality is generally better than local nurseries. The packaging of the plants is done with great care and effort. My only "complaint" is that I wish they offered more varieties of plants so that I could avoid using other mail-order companies more. Still I wouldn't want them to broaden their selection if it came at the cost of reduced quality.
This was my first time ordering from Brushwood, and I am seriously impressed! I received my order of two passionflowers and one red honeysuckle plants and they were in wonderful condition--the soil was even still moist! The plants are bigger than I had expected (I'm not complaining), and appear to be VERY healthy. I can't wait to plant these new beauties, and I will definitely order from Brushwood again.
I rate Brushwood Nursey at 110% ! My first time ordering from them and after many failures from other online nurseries I am amazed at the beautiful, healthy looking, full rose bushes that I received from Brushwood.Prompt responses from Dan to email contact, Fantastic customer service. You will not find a better place to purchase live plants on the net.
On Apr 8, 2008, gumbydammit Ashland, MO (Zone 6a) wrote:
Ordered 2 climbing roses, 2 clematis, a variegated honeysuckle and an akebia. All arrived as requested, in excellent condition, not large but very healthy. Were planted the same day and all appear to be happy in their chosen sites. Good prices, great packaging, and beautiful plants delivered in a timely manner. What more could you ask?
THE BEST!!!!Everything about this nursery is excellent-communication,expertise,education passed to customer about planting and care,shipping notification,packing and delivery,and the plants are just beautiful--Dan,you are the best!!I will return often
On Oct 16, 2007, quaintcharm NW/Central , IL (Zone 5a) wrote:
I ordered two "own root" rose bushes from Brushwood. I believe they have the best root system of any small size rose plants I have seen . I will definitely order more of these own root roses from them in the future. These roses eliminate the bud union factor in planting, or having it freeze and die the winter, causing the rose to revert to the rootstock it was grafted on to. The planting process is less tricky, since the roots will regenerate themselves, and not depend on the bud union.
I bought 1 New Dawn climbing rose from Brushwood this July. It arrives soon and in good condition after my placing the order. Now after nearly 3 months, it has grown up to 3 feet and blooms profusely with no need of spraying! The price of the plant with such outcome definitely is reasonable, and the shipping fee is inexpensive, too. Highly recommended!
I ordered seven new clematis from Brushwood; my first experience with them. They arrived promply and were very well rooted. The top growth on all was fresh; one even had blooms! I am very pleased with the order and look forward to seeing all the plants in bloom next year.
I ordered two desert roses. They both arrived healthy and look wonderful. I have planted and hope to enjoy for years. The shipping time was excellent. Will surely buy from them in the future. Thanks so much.
On Sep 14, 2007, balvenie Marysville, WA (Zone 7a) wrote:
I ordered eight Clematis from them for delivery in mid September. Today, Sept. 14th, I received two boxes in the mail. One box was seriously damaged and two of the plants were knocked loose. Their packaging was so good that the only damage was some loose soil. The plants were much larger than I had expected and all appear to be in excellent health. I am very pleased with this company and will not hesitate to make further purchases from them.
I ordered two clematis vines from the Brushwood web Site in February. In the beginning of May, received only one of the two that were ordered --- but ALSO received a note with the shipment (and an email notification) explaining that there was a delay with the second clematis and it would be shipped within two weeks. I followed up, about two weeks later, with an email to ask about the second vine. My email was very promptly answered, and I was informed that the second clematis was held for me and would be shipped that week. On the next day, I received email shipment tracking information so I could see the progress of the delivery.
I was very pleased with the condition of the plants --- Although I have honestly never ordered clematis before, so I cannot compare to other companies. But I am most impressed with the quality of customer service. They were very quick to reply to my email. I also like the tracking email notification to follow the progress of the shipping. I would highly recommend Brushwood to other people. Great customer service is hard to find these days, but Brushwood's customer service is outstanding.
Of all my online ordering experiences, my BEST experience has been my order from Brushwood Nurseries. The selection is outstanding--they have varieties of clematis I have not seen anywhere but online. The plants are robust and gorgeous. The prices may seem a bit high however shipping is 'free' and FAST--anyway, our local greenhouses are selling basic Jackmannii for $15 in a quart size pot --none of which ever look as nice as the plants I received..
I was searching for a hagley hybrid clematis and found it on Brushwood's site. I ordered two. About 4 days later, I had not recieved a confirmation email, I tried to login to check my account. Since I was then unable to login, I promptly sent the company an email explaining the problem. That was at Midnight on a Sunday. The next morning, I had a reply before 8am!! I was completely thrilled that Dan had replied so quickly. Come to find out, I had incorrectly typed my email address (twice) and that was why I never received my confirmation email and why I could not login. Dan changed it and everything works now.
The plants just arrived and are so much more than I was expecting. Each plant had multiple vines, secured to a tall stake, and lots of leaves. The plant (not including pot) was near a foot tall! It arrived a week and one day after originally placing the order. And the shipping was free! Also, I did shop around and the prices per plant were much lower here than just about everywhere else I looked (online and locally). I would definitely recommend ordering from them. I know all my vining orders will be coming solely from Brushwood from now on.
I love Brushwood! They have a great selection, the plants are a nice size for the price, and you can't beat the "buy 3, no shipping" deal. Good customer service, as well. Everything I've gotten from here has done well, and the honeysuckle and Betty Corning clematis on my fence (purchased from Brushwood) always draw a lot of attention from passersby.
I received 3 really strong, rapidly growing vines from Brushwood. I had a couple of questions about plant care and emailed them to the company - received a friendly and detailed answer on the same day. I love vines and Brushwood is definitely the place to get them. I'll be back for more.
On Apr 26, 2007, rosethyme Denton, TX (Zone 7b) wrote:
Just received my first ever order from Brushwood today. I AM VERY HAPPY!!! These are some nice looking Clematis. Very healthy and well packaged. Now I can't wait to get my second order that's coming in a couple of weeks. I had a question about the color of a Clematis and they were quick with a friendly reply. Also, they often add new selections which keeps me going back to have another look.
WOW! Fantastic plants! Exceeded my expectations. I ordered 9 clematis and they arrived in perfect condition. Fantastic value. The pictures of what you will get are true to life. I was amazed and am placing my next order. Many thanks for great service and healthy plants!
On May 3rd, 2007, kmstew2 added the following:
Received my 2nd order and it is fantastic. My 'Reiman' is in full bloom - absolutely gorgeous. Very healthy plants that have shown no signs of shock or stress and are adapting perfectly. My favorite clematis company, hands down. Great value for money.
On Mar 16, 2007, Desertdenial5 Tolleson, AZ (Zone 9a) wrote:
Dan is great!! He was very helpful when I was asking question before placing my order. I had 3 vines and a climbing rose arrive today. All are very healthy and look great. I will be ordering from him again.
On Nov 1, 2006, JeanneTX Willis, TX (Zone 8b) wrote:
Dan has some of the Most well rooted Clematis in the Industry..fabulous repoire with his clients and awesome packaging...This man backs his plants.If you are accidently sent the wrong clematis, He will send you another at no charge.Honest,Dependable and Reputable Businessman. Jeanne
On Jul 5, 2006, SummerSun06 Townsend, MA (Zone 5b) wrote:
I just found this company this season. Great selection of native vines. I found some great native wisteria. The wisteria "kate's dwarf" (never found this variety anywhere else) and "longwood blue" arrived healthy and took off like crazy. The canadian explorer roses arrived own root in pots and in glorious condition. Took off like an arrow when put in their new homes.
On Jun 27, 2006, kristinmaria Pittsburgh, PA wrote:
I ordered a Passiflora incarnata last year from Brushwood Nursery. It seemed to arrive in excellent condition, but I am no authority on passionflowers. Although rated hardy enough for my zone 6 winter, it did not survive. I must admit, it was ordered pretty late, and that might be the reason it did not settle in as well as it might have. However, it should be mentioned that Dan had no problem sending this plant to my climate zone, in October. I trusted that it would be OK, but it wasn't. I am not accustomed to losing plants, but when I have, the suppliers have always been willing to replace them at no charge. It's just a part of doing business, and furthers good will.
I have no doubt that you can have a very satisfactory experience with his company, as long as your plant thrives. If it does poorly, watch out, because you won't be getting a refund or a replacement. Without either, I will not be shopping there again. Is my ill will worth $14.95?
On June 27th, 2006, kristinmaria changed the rating from negative to neutral and added the following:
I am very pleased to say that after a few heated email exchanges, we were able to hash out an agreement that is very acceptable to me. Dan decided to replace the plant, and we have resolved our differences on very amicable terms. I offered to pay for half of the plant, but Dan said it wouldn't be necessary. He'll just send the replacement.
I think there were some miscommunications and misunderstandings on both sides along the way. Just for the record, the plant did get planted slightly before the frost date (not weeks after) in a rather sheltered location near the house. Although I had described the planting site to Dan as being outdoors, I apparently didn't inform Dan of the outside location until after the order was placed, but before it was received--sort of like letters crossing in the mail. Dan did respond to that email, but I think it just didn't click in his mind that I, a Passiflora novice, was headed towards likely failure. If Dan had realized I had intended to plant the Passiflora that late in my climate zone, he would have recommended I wait until spring. Given that the plant was already on its way, he could have at least suggested that I put it in a pot and overwinter it indoors.
I am very pleased that he has agreed to replace the plant. This action runs counter to his usual policy, which I must admit, I never read carefully. That was a lapse on my part. I have switched my rating from negative to neutral, but was hesitant to switch to positive, because I still do not like the policy of not replacing plants that die relatively soon after receipt. It would have been prudent of him to warn me that he would not recommend such a late planting outdoors in my zone. He knew this was my first time growing Passiflora, but when I wrote it was going outside, he didn't think to advise against it. The fact that he sent it that late, amounted to an endorsement, in my mind, for outdoor planting at that time.
But hey, people see things differently, communication isn't always perfect, and we can't always think of everything. I just want to finish up by saying that it was very classy and decent of him to replace the plant. I consider the matter resolved.On Jun 27, 2006, Brushwood Nursery responded with:
On Jun 27, 2006 10:38 AM, Brushwood Nursery added:
Brushwood Nursery ships plants all over the country to gardeners in many climates. Many choose to plant immediately; others wait. Some take our plants with them as gifts when visiting friends and family in other parts of the country. Many use Passifloras as house plants. We don't tell our customer when they may, or may not, have their plants or how they must use them.
This customer ordered and planted an herbaceous perennial vine outdoors well after her zone's frost date. We had no way of knowing she would do this. If she had asked, we would have advised against it. The plant was shipped in excellent condition and arrived healthy (as she indicates above) in less than a week. The terms and conditions are spelled out clearly and are readily available for customers to read before they purchase. I don't think we failed this customer in service or quality.
PS: We will continue to allow our customers the freedom to choose their delivery dates. "
On Jun 10, 2006, plantaholic2 N Middlesex County, MA (Zone 5a) wrote:
I just planted the last of my clematis order today and have to comment at the nice quality of plants. Even though they are just quart plants, they have more roots than other clematis that are in much larger pots (either locally or online). I was also noticing all the cutting back that was done to force the plant to produce multiple stems and am very grateful for that. I never seem to be able to force myself to do that even though I know its good for them in the long run.
If a perfect mailorder nursery exists, Brushwood surely is it. They offer reasonable prices, free shipping, and incredibly healthy, beautiful plants. I am so pleased with my purchase - just wish they sold more than vines and climbers so I could buy all my plants from them.
On May 19, 2006, TC5280 Littleton, CO (Zone 5a) wrote:
I ordered 12 Clematis vines online in February from Dan for delivery mid-May. Terrific order process and email confirmation.
I received a shipping confirmation in mid-May for 10 of the 12 and a backorder notification (2 weeks) for 2 of the vines. Appreciated the shipping notification so I could be sure the beds were ready. The backorder was not an issue for me as I will be planting a variety of new plants over the next six weeks.
The 10 that I received on May 18 were in perfect condition, still moist and not a single limp leaf even after traveling all the way to Colorado. Helpful planting instructions were included.
On May 18, 2006, tobee43 groveland, FL (Zone 9b) wrote:
this was the first time i ordered from brushwood nursery.
i rec'd my vines in absolute PERFECT condition. well packaged. they didn't even need watering?? they look as though someone was taking care of them as they traveled...but i didnt' find anyone in the box!
i highly recommend brushwood and will be coming back for more in the future.
On May 18, 2006, adadia Glenmoore, PA (Zone 6b) wrote:
I just got my vines from Brushwood and they are healthy, well packed, and larger than I expected for the price. They sent me email notification when they were ready to ship, which is really appreciated. The only complaint I have is their no pick up policy as I live not too far from Unionville PA where their operation is, but their shipping rates are reasonable so I'll forgive them! In sum, great products, prompt shipping, definitely on my favorites list.
I just received (and planted) 3 clematis and 6 passifloras that I recently ordered from Brushwood. I am new to southern gardening and in the last 3 months, I have ordered approximately 75 different plants from at least 7 nurseries. Believe me, nothing I have received can compare to the quality of these Brushwood Nursery plants! They are much bigger than I expected and lush, green, and expertly packed. If these plants fail, it will be a testament to the gardener--me. It is obvious that Brushwood did all THEY could to ensure that these plants had the best possible start. Thank you, Brushwood!
Yet another 100% satisfied customer. The health and vigor of the clematis vines, the packaging, the transaction process and the value were all excellent. The plants even arrived on a Friday to allow prompt planting the following day---I don't know if it was planned that way but from the attention to detail already shown, it would not surprise me.
In this day of the fast-buck, bottom line mentality, people who run their business the way Dan runs his (the old fashioned way) should be commended and patronized lest they fade away.
I received my first Clematis from Brushwood last week. They were the most beautifully grown Clematis I have ever received from a mail order catalog. The plants had an extensive root system. The leaves were unblemished. The packing was excellent. I will order plants from this company again.
On May 3rd, 2006, Pitimpinai added the following:
I had a couple concerns about the plants that I had received. I emailed Brushwood and received a nice explanation in a friendly tone. A very nice touch.
I wish I had room for more clematis. I would order more from this outfit again.