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Comments regarding Brushwood Nursery

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  Feedback History and Summary  
197 positives
4 neutrals
2 negatives

Comments:

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RatingAuthorContent
Positive henderson9
(8 reviews)
On Sep 8, 2009, henderson9 Camden, SC wrote:

The clematis ordered from Brushwood are among the healthiest, most vigorous plants that I've ever ordered on line. The plants are well packaged and arrive at the proper planting time. I have order from them over two seasons and will definitely order from them again.

Positive phdler
(22 reviews)
On Jun 20, 2009, phdler Homer, NY wrote:

Extremely patient, helpful, and knowledgeable! Combined orders placed over time to save on shipping and held order until requested date to ship. I ordered 4 wisteria, 2 clematis and 1 rose and the plants arrived looking extremely healthy and carefully packed. Would definitely order from them again. A pleasure to do business with.

Positive Kburton
(1 review)
On Jun 19, 2009, Kburton East Lyme, CT wrote:

Positive isn't good enough, it was GREAT! These people
know what they are doing, offer wonderful plants and service
at great prices. The plants looked like something from a
gardening magazine, they were so healthy and well packaged, I was in awe and just placed another order with them. I will be a regular customer, as I had to let my garden go for three years, because I got tired of ordering plants that arrived half dead, especially from J&P. Now , I have been sent plants that inspire me. Thank them for me.
Kathryn Burton, East Lyme, CT

Positive tpeterson
(8 reviews)
On Jun 12, 2009, tpeterson Lakeville, MA wrote:

I just received my order. My order came quickly and the plant was in great condition with great roots!!!

Positive melalexsean
(1 review)
On Jun 10, 2009, melalexsean Cheney, WA wrote:

What incredible customer service and great roses! I am completely impressed! Thank you.

Positive Loretta113
(1 review)
On Jun 6, 2009, Loretta113 East Rochester, NY wrote:

I ordered a climbing rose, 3 clematis and another vine. Everything was great. The order was misdelivered to a wrong address and Brushwood was very helpful in contacting me so that I could get the delivery 2 blocks away. Thank you. Buy from this company.

Positive gwendylena
(26 reviews)
On Jun 1, 2009, gwendylena La Salle, MI wrote:

I just received my first order. Everything looks healthy and it arrived when I requested. I am very happy with my order and will definately order from them again (and again).

Positive wrenhill
(7 reviews)
On May 23, 2009, wrenhill Decorah, IA wrote:

This was my first time ordering from Brushwood and I am very happy with the four healthy, large clematis I received. The plants were well packaged and arrived when I had requested. Thank you! I will be back.

Positive ergo62
(4 reviews)
On May 23, 2009, ergo62 Potomac, MD wrote:

My Westerland rose arrived well-packed and looking fine. It has just produced its first lovely blossom.

Negative deseret
(2 reviews)
On May 22, 2009, deseret Woods Cross, UT wrote:

Out of all the orders I placed with this company they did not replace the one plant that died over winter. I even offered to pay for shipping, but in the end I am not happy with no replacement policy and everybody should be aware that buying from this company means possible disappointment. I believe in the end that the consumer must be kept happy at all costs. It is to that end companies need to be aware that there are websites like this that the consumer has the means of allowing comment and warning.

DO NOT PURCHASE FROM THIS COMPANY


On May 22, 2009, Brushwood Nursery responded with:

"On Jun 1, 2009 12:30 PM, Brushwood Nursery responded with:

I had several recent emails back and forth with deseret regarding this issue in which I explained our policies again. He claims that he now "disagrees" with them 9 months after his purchase. These terms and conditions are printed clearly on the web site and are not unusual in the mail order nursery business. It's not a "no replacement" policy but it doesn't cover winter losses. There are just too many things that can happen to a plant in the garden that have nothing to do with the quality of the plants we ship (floods, ice, drought, deer, voles, neighbor dogs, spouses "weeding" your garden...).

Brushwood Nursery grows and ships high quality plants. Customer satisfaction is very important to us and we will honor our terms and conditions in full to all customers."


Positive doctrtim
(15 reviews)
On May 11, 2009, doctrtim Salisbury, VT wrote:

I received all three plants ordered (two clematis and one ground nut) packed well, healthy, good size and on schedule. I'm pleased.

Positive goatster
(19 reviews)
On May 7, 2009, goatster Pine Mt, GA (Zone 7b) wrote:

This was my first purchase. I bought a Sweet Autumn Clematis. The plant arrived quickly, very well packaged and healthy. Much larger than I expected. Beautiful plant. I am very happy with the service and quality. I will no doubt buy from them again.

Positive kentstar
(39 reviews)
On May 6, 2009, kentstar Ravenna, OH (Zone 5b) wrote:

I ordered Dr Ruppel and Henryi from Brushwood Gardens. They came today, and are very healthy and happy looking.
Thankyou!

Positive connietn
(9 reviews)
On May 6, 2009, connietn Brentwood, TN (Zone 7a) wrote:

I ordered a Huldine clematis from Brushwood a month or so ago. It arrived right on time, and was wonderfully packed. The plant was in a pot and the soil was still very moist. An insert recommended watering the plant "even if the soil was still moist" and placing in the shade for a day, which I did. I appreciated the specific extra directions.

The clematis seems very healthy and is growing very well. I would definitely buy from them again!

Positive tbrinkley
(8 reviews)
On May 2, 2009, tbrinkley Erick, OK wrote:

This is the first time I have ordered from Brushwood Nursery. I ordered a Joseph's Coat and Westerland rose and a Viola clematis. I was not disappointed. The plants were a nice size and healthy! Thank you

Positive oswald
(18 reviews)
On Apr 30, 2009, oswald Wausaukee, WI wrote:

I am staggered by the quality of the three Clematis mandschurica plants that arrived on time, as promised, this morning. What a pleasure to add Brushwood Nursery to the list of nurseries that care.

Positive nhbergh
(1 review)
On Apr 29, 2009, nhbergh Manchester, MA wrote:

Just received my order from Brushwood - three plants all in excellent condition. The rose has a bloom and a bud. I have not often received such happy plants. Will certainly order again.

Positive BlissfulGarden
(51 reviews)
On Apr 25, 2009, BlissfulGarden Baton Rouge, LA wrote:

Over the past few weeks, I have received mail order clematis from five different vendors. They varied in size and price quite a bit, but I'm happy to say that all the plants are thriving and happy... from every vendor. Brushwood offered a fantastic selection, the roots on their plants are mid-size compared to the others, their prices are very reasonable (and even better with the 10% ACS discount they offer), their discount policy for bulk purchases is fantastic, and their shipping costs are much lower than any of the other vendors. The owner was friendly, quick and helpful with his emails. My order arrived promptly, packaged well, and in very healthy condition. Overall, Brushwood offers me the most "bang for my buck" with clematis purchases and I will happily be a repeat customer in the future. A++++ vendor! =)

Positive rhettdog
(7 reviews)
On Apr 25, 2009, rhettdog Jefferson, GA wrote:

I received my first order with Brushwood, and I am so pleased!! The climbing roses and honeysuckle all arrived in perfect condition -- and mailed out promptly. All were very well established and the climbing rose already had blooms. Amazing! I will order again!

Positive ClematisGuru
(2 reviews)
On Apr 20, 2009, ClematisGuru Delaware, OH wrote:

great service, selection and shipping costs very reasonable. highly recommended.

Positive Tarragon
(6 reviews)
On Apr 17, 2009, Tarragon Beverly, MA (Zone 6a) wrote:

Brushwood Nursery is an excellent source for clematis vines. I ordered from them in 2008 and was very satisfied with the plant material. My 2009 order just arrived and the plants are even better than last season! Wish I had more garden space to order more. Excellent company.

Positive scampy
(3 reviews)
On Apr 13, 2009, scampy Cocoa, FL wrote:

I have no complaints. Plants and service were excellent. Two orders from them so far.

Positive Sharkey
(6 reviews)
On Apr 10, 2009, Sharkey Marianna, FL (Zone 8b) wrote:

I received my 3 clematis yesterday that I only ordered 5 or 6 days ago from Brushwood. I was extremely pleased with the fast delivery, the packaging, and the healthy condition of the plants. I will definitely order from them again.

Positive gardener909090
(3 reviews)
On Apr 8, 2009, gardener909090 Tulsa, OK wrote:

Super fast shipping, plants arrived healthy and larger than I expected. Excellent.

Positive Twincol
(1 review)
On Apr 7, 2009, Twincol Fresno, CA (Zone 9b) wrote:

Awesome little specimens, clean, bright, strong, well-packaged. Simple transaction. All without informing them of my Dave's Garden relationship and link from the Top 30 suppliers. Highly recommended to all.

Positive plantgnome
(26 reviews)
On Mar 27, 2009, plantgnome Coram, NY wrote:

received my order yesterday-as promised, plants look great, packaged well (except that the bottom of the box opened when I went to pick it up). The clematis already had a flower on it. Very pleased with this company. Will use them again. AA++

Positive jtomchin
(1 review)
On Mar 21, 2009, jtomchin San Francisco, CA wrote:

Plants in excellent condition. Packaged beautifully

Positive bsikes
(1 review)
On Jun 7, 2008, bsikes Lebanon, VA wrote:

Great, experience. Plants came quickly and arrive healthy and beautiful. Will do business with again.

Positive billnkim90
(4 reviews)
On Jun 2, 2008, billnkim90 Hurst, TX wrote:

I love this company!! This was my first time ordering from Brushwood Nursery and it has been a great experience. Initially, when we visited their website, they were sold out of several items we were looking for, but they notified us by email as soon as the items were back in stock. We ordered several things and they arrived packaged well and looking very healthy. Thank you so much!! We will definitely be repeat customers.

Positive joannjoann
(18 reviews)
On May 24, 2008, joannjoann Riverside, NJ wrote:

Excellent communication and wonderful product. Packaging is supreme. Would highly recommend

Positive Idahoan
(17 reviews)
On May 15, 2008, Idahoan Boise, ID (Zone 6a) wrote:

To Dan and the rest of the Brushwood crew, "Thank you!"

The honeysuckle arrived safe and sound, and what sturdy little plants they are! I am truly impressed. The packaging of the plants was more than adequate. They arrived in a speedy fashion with only a couple of the top leaves bruised.

Believe me, I will be back next year!

Judith Shinn

Positive l_d_taylor
(1 review)
On May 12, 2008, l_d_taylor Wynantskill, NY wrote:

I ordered from Brushwood and received a wonderful box full of well packed, healthy plants. The plants were obviously carefully and expertly packed, came in right on time and arrived in perfect condition. I have seen similar clematis and other vines for much more money, so I was so pleased to see that the vines were a good size and the roots weren't all smushed up in containers. Instead the roots were healthy, with plenty of breathing room and growing strong. It really has been a pleasure doing business with Brushwood, I will continue to order from them, and hope they continue to sell their terrific plants for a long, long time.

Positive floria
(24 reviews)
On May 9, 2008, floria Athens, GA (Zone 8a) wrote:

I first ordered 6 Clematis from this company last fall. They not only came in great shape, but they survived the very-variable-temperatures winter and are all growing fast now. Which made me order another 8 Clematis and 4 other vines this spring. They just arrived and, again, they look very, very, happy. In addition to selling very healthy plants, the packaging is excellent for both the plants and the environment, and the shipping price is unbelievable. I strongly recommend Brushwood Nursery.


On June 4th, 2009, floria added the following:

Just wanted to add that I ordered again 5 Clematis and 1x Lonicera tragophylla from Brushwood Nursery. They look even better than the ones I ordered last year - lots of foliage, and they thrive in the ground (I planted them about a month ago).
Positive Kate_C
(6 reviews)
On May 9, 2008, Kate_C Woburn, MA wrote:

I am very happy with my clematis. It was well-packaged and arrived when specified in great condition. The leaves are healthy and the roots are robust.

I also received a prompt and helpful email response to a question I had about inventory.

I will definitely be ordering from Brushwood again.

Positive lateadopter
(1 review)
On May 2, 2008, lateadopter North Billerica, MA wrote:

Every time I order from Brushwood Nursery I've been extremely impressed with the quality of the plants as compared with other mail-order outfits. Heck, the quality is generally better than local nurseries. The packaging of the plants is done with great care and effort. My only "complaint" is that I wish they offered more varieties of plants so that I could avoid using other mail-order companies more. Still I wouldn't want them to broaden their selection if it came at the cost of reduced quality.

Positive jenwright27
(5 reviews)
On Apr 19, 2008, jenwright27 Augusta, GA wrote:

This was my first time ordering from Brushwood, and I am seriously impressed! I received my order of two passionflowers and one red honeysuckle plants and they were in wonderful condition--the soil was even still moist! The plants are bigger than I had expected (I'm not complaining), and appear to be VERY healthy. I can't wait to plant these new beauties, and I will definitely order from Brushwood again.

Positive stormcloud
(20 reviews)
On Apr 12, 2008, stormcloud Yonkers, NY wrote:

I rate Brushwood Nursey at 110% ! My first time ordering from them and after many failures from other online nurseries I am amazed at the beautiful, healthy looking, full rose bushes that I received from Brushwood.Prompt responses from Dan to email contact, Fantastic customer service. You will not find a better place to purchase live plants on the net.

Positive gumbydammit
(15 reviews)
On Apr 8, 2008, gumbydammit Ashland, MO (Zone 6a) wrote:

Ordered 2 climbing roses, 2 clematis, a variegated honeysuckle and an akebia. All arrived as requested, in excellent condition, not large but very healthy. Were planted the same day and all appear to be happy in their chosen sites. Good prices, great packaging, and beautiful plants delivered in a timely manner. What more could you ask?

Positive freewomannow
(1 review)
On Apr 7, 2008, freewomannow Eufaula, AL wrote:

THE BEST!!!!Everything about this nursery is excellent-communication,expertise,education passed to customer about planting and care,shipping notification,packing and delivery,and the plants are just beautiful--Dan,you are the best!!I will return often

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