Out of all the orders I placed with this company they did not replace the one plant that died over winter. I even offered to pay for shipping, but in the end I am not happy with no replacement policy and everybody should be aware that buying from this company means possible disappointment. I believe in the end that the consumer must be kept happy at all costs. It is to that end companies need to be aware that there are websites like this that the consumer has the means of allowing comment and warning.
DO NOT PURCHASE FROM THIS COMPANY
On May 22, 2009, Brushwood Nursery responded with:
"On Jun 1, 2009 12:30 PM, Brushwood Nursery responded with:
I had several recent emails back and forth with deseret regarding this issue in which I explained our policies again. He claims that he now "disagrees" with them 9 months after his purchase. These terms and conditions are printed clearly on the web site and are not unusual in the mail order nursery business. It's not a "no replacement" policy but it doesn't cover winter losses. There are just too many things that can happen to a plant in the garden that have nothing to do with the quality of the plants we ship (floods, ice, drought, deer, voles, neighbor dogs, spouses "weeding" your garden...).
Brushwood Nursery grows and ships high quality plants. Customer satisfaction is very important to us and we will honor our terms and conditions in full to all customers."
On May 7, 2009, goatster Pine Mt, GA (Zone 7b) wrote:
This was my first purchase. I bought a Sweet Autumn Clematis. The plant arrived quickly, very well packaged and healthy. Much larger than I expected. Beautiful plant. I am very happy with the service and quality. I will no doubt buy from them again.
On May 6, 2009, connietn Brentwood, TN (Zone 7a) wrote:
I ordered a Huldine clematis from Brushwood a month or so ago. It arrived right on time, and was wonderfully packed. The plant was in a pot and the soil was still very moist. An insert recommended watering the plant "even if the soil was still moist" and placing in the shade for a day, which I did. I appreciated the specific extra directions.
The clematis seems very healthy and is growing very well. I would definitely buy from them again!
This is the first time I have ordered from Brushwood Nursery. I ordered a Joseph's Coat and Westerland rose and a Viola clematis. I was not disappointed. The plants were a nice size and healthy! Thank you
On Apr 25, 2009, BlissfulGarden Baton Rouge, LA wrote:
Over the past few weeks, I have received mail order clematis from five different vendors. They varied in size and price quite a bit, but I'm happy to say that all the plants are thriving and happy... from every vendor. Brushwood offered a fantastic selection, the roots on their plants are mid-size compared to the others, their prices are very reasonable (and even better with the 10% ACS discount they offer), their discount policy for bulk purchases is fantastic, and their shipping costs are much lower than any of the other vendors. The owner was friendly, quick and helpful with his emails. My order arrived promptly, packaged well, and in very healthy condition. Overall, Brushwood offers me the most "bang for my buck" with clematis purchases and I will happily be a repeat customer in the future. A++++ vendor! =)
I received my first order with Brushwood, and I am so pleased!! The climbing roses and honeysuckle all arrived in perfect condition -- and mailed out promptly. All were very well established and the climbing rose already had blooms. Amazing! I will order again!
Brushwood Nursery is an excellent source for clematis vines. I ordered from them in 2008 and was very satisfied with the plant material. My 2009 order just arrived and the plants are even better than last season! Wish I had more garden space to order more. Excellent company.
On Apr 10, 2009, Sharkey Marianna, FL (Zone 8b) wrote:
I received my 3 clematis yesterday that I only ordered 5 or 6 days ago from Brushwood. I was extremely pleased with the fast delivery, the packaging, and the healthy condition of the plants. I will definitely order from them again.
On Apr 7, 2009, Twincol Fresno, CA (Zone 9b) wrote:
Awesome little specimens, clean, bright, strong, well-packaged. Simple transaction. All without informing them of my Dave's Garden relationship and link from the Top 30 suppliers. Highly recommended to all.
received my order yesterday-as promised, plants look great, packaged well (except that the bottom of the box opened when I went to pick it up). The clematis already had a flower on it. Very pleased with this company. Will use them again. AA++
I love this company!! This was my first time ordering from Brushwood Nursery and it has been a great experience. Initially, when we visited their website, they were sold out of several items we were looking for, but they notified us by email as soon as the items were back in stock. We ordered several things and they arrived packaged well and looking very healthy. Thank you so much!! We will definitely be repeat customers.
On May 15, 2008, Idahoan Boise, ID (Zone 6a) wrote:
To Dan and the rest of the Brushwood crew, "Thank you!"
The honeysuckle arrived safe and sound, and what sturdy little plants they are! I am truly impressed. The packaging of the plants was more than adequate. They arrived in a speedy fashion with only a couple of the top leaves bruised.
On May 12, 2008, l_d_taylor Wynantskill, NY wrote:
I ordered from Brushwood and received a wonderful box full of well packed, healthy plants. The plants were obviously carefully and expertly packed, came in right on time and arrived in perfect condition. I have seen similar clematis and other vines for much more money, so I was so pleased to see that the vines were a good size and the roots weren't all smushed up in containers. Instead the roots were healthy, with plenty of breathing room and growing strong. It really has been a pleasure doing business with Brushwood, I will continue to order from them, and hope they continue to sell their terrific plants for a long, long time.
On May 9, 2008, floria Athens, GA (Zone 8a) wrote:
I first ordered 6 Clematis from this company last fall. They not only came in great shape, but they survived the very-variable-temperatures winter and are all growing fast now. Which made me order another 8 Clematis and 4 other vines this spring. They just arrived and, again, they look very, very, happy. In addition to selling very healthy plants, the packaging is excellent for both the plants and the environment, and the shipping price is unbelievable. I strongly recommend Brushwood Nursery.
On June 4th, 2009, floria added the following:
Just wanted to add that I ordered again 5 Clematis and 1x Lonicera tragophylla from Brushwood Nursery. They look even better than the ones I ordered last year - lots of foliage, and they thrive in the ground (I planted them about a month ago).
On May 2, 2008, lateadopter North Billerica, MA wrote:
Every time I order from Brushwood Nursery I've been extremely impressed with the quality of the plants as compared with other mail-order outfits. Heck, the quality is generally better than local nurseries. The packaging of the plants is done with great care and effort. My only "complaint" is that I wish they offered more varieties of plants so that I could avoid using other mail-order companies more. Still I wouldn't want them to broaden their selection if it came at the cost of reduced quality.
This was my first time ordering from Brushwood, and I am seriously impressed! I received my order of two passionflowers and one red honeysuckle plants and they were in wonderful condition--the soil was even still moist! The plants are bigger than I had expected (I'm not complaining), and appear to be VERY healthy. I can't wait to plant these new beauties, and I will definitely order from Brushwood again.
I rate Brushwood Nursey at 110% ! My first time ordering from them and after many failures from other online nurseries I am amazed at the beautiful, healthy looking, full rose bushes that I received from Brushwood.Prompt responses from Dan to email contact, Fantastic customer service. You will not find a better place to purchase live plants on the net.
On Apr 8, 2008, gumbydammit Ashland, MO (Zone 6a) wrote:
Ordered 2 climbing roses, 2 clematis, a variegated honeysuckle and an akebia. All arrived as requested, in excellent condition, not large but very healthy. Were planted the same day and all appear to be happy in their chosen sites. Good prices, great packaging, and beautiful plants delivered in a timely manner. What more could you ask?
THE BEST!!!!Everything about this nursery is excellent-communication,expertise,education passed to customer about planting and care,shipping notification,packing and delivery,and the plants are just beautiful--Dan,you are the best!!I will return often
On Oct 16, 2007, quaintcharm NW/Central , IL (Zone 5a) wrote:
I ordered two "own root" rose bushes from Brushwood. I believe they have the best root system of any small size rose plants I have seen . I will definitely order more of these own root roses from them in the future. These roses eliminate the bud union factor in planting, or having it freeze and die the winter, causing the rose to revert to the rootstock it was grafted on to. The planting process is less tricky, since the roots will regenerate themselves, and not depend on the bud union.
I bought 1 New Dawn climbing rose from Brushwood this July. It arrives soon and in good condition after my placing the order. Now after nearly 3 months, it has grown up to 3 feet and blooms profusely with no need of spraying! The price of the plant with such outcome definitely is reasonable, and the shipping fee is inexpensive, too. Highly recommended!
I ordered seven new clematis from Brushwood; my first experience with them. They arrived promply and were very well rooted. The top growth on all was fresh; one even had blooms! I am very pleased with the order and look forward to seeing all the plants in bloom next year.
I ordered two desert roses. They both arrived healthy and look wonderful. I have planted and hope to enjoy for years. The shipping time was excellent. Will surely buy from them in the future. Thanks so much.
On Sep 14, 2007, balvenie Marysville, WA (Zone 7a) wrote:
I ordered eight Clematis from them for delivery in mid September. Today, Sept. 14th, I received two boxes in the mail. One box was seriously damaged and two of the plants were knocked loose. Their packaging was so good that the only damage was some loose soil. The plants were much larger than I had expected and all appear to be in excellent health. I am very pleased with this company and will not hesitate to make further purchases from them.
I ordered two clematis vines from the Brushwood web Site in February. In the beginning of May, received only one of the two that were ordered --- but ALSO received a note with the shipment (and an email notification) explaining that there was a delay with the second clematis and it would be shipped within two weeks. I followed up, about two weeks later, with an email to ask about the second vine. My email was very promptly answered, and I was informed that the second clematis was held for me and would be shipped that week. On the next day, I received email shipment tracking information so I could see the progress of the delivery.
I was very pleased with the condition of the plants --- Although I have honestly never ordered clematis before, so I cannot compare to other companies. But I am most impressed with the quality of customer service. They were very quick to reply to my email. I also like the tracking email notification to follow the progress of the shipping. I would highly recommend Brushwood to other people. Great customer service is hard to find these days, but Brushwood's customer service is outstanding.
Of all my online ordering experiences, my BEST experience has been my order from Brushwood Nurseries. The selection is outstanding--they have varieties of clematis I have not seen anywhere but online. The plants are robust and gorgeous. The prices may seem a bit high however shipping is 'free' and FAST--anyway, our local greenhouses are selling basic Jackmannii for $15 in a quart size pot --none of which ever look as nice as the plants I received..