| Negative | deseret
(2 reviews) | On May 22, 2009, deseret Woods Cross, UT wrote: Out of all the orders I placed with this company they did not replace the one plant that died over winter. I even offered to pay for shipping, but in the end I am not happy with no replacement policy and everybody should be aware that buying from this company means possible disappointment. I believe in the end that the consumer must be kept happy at all costs. It is to that end companies need to be aware that there are websites like this that the consumer has the means of allowing comment and warning.
DO NOT PURCHASE FROM THIS COMPANY
On May 22, 2009, Brushwood Nursery responded with: "On Jun 1, 2009 12:30 PM, Brushwood Nursery responded with: I had several recent emails back and forth with deseret regarding this issue in which I explained our policies again. He claims that he now "disagrees" with them 9 months after his purchase. These terms and conditions are printed clearly on the web site and are not unusual in the mail order nursery business. It's not a "no replacement" policy but it doesn't cover winter losses. There are just too many things that can happen to a plant in the garden that have nothing to do with the quality of the plants we ship (floods, ice, drought, deer, voles, neighbor dogs, spouses "weeding" your garden...).
Brushwood Nursery grows and ships high quality plants. Customer satisfaction is very important to us and we will honor our terms and conditions in full to all customers."
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