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Posted on May 6, 2010, updated May 6, 2010
Yes, there return policy is stated on the page. But, the plants are very WEAK. I ordered 4 rosebushes ( not all the same type) last year. One came damaged, I called they said it would be ok, it was just a small limb that was broken. I TOOK THEIR WORD FOR IT.
Not, only did that one die they all DIED. different locations, and gardens. When I contacted them again, I was told the neighbor or my husband may have done it. I HAVE NO NEIGHBORS, AND MY HUSBAND STAYS AWAY FROM ALL OF MY FLOWERS. NO ON ALSO DID NOT GO TO THE OTHER GARDENS AND KILL THOSE. There is other providers with much stronger plants that last, and if they don't they stand behind them.
On May 6th, 2010, swans1983 added the following:
they will replace them and not make EXCUSES.On May 6, 2010, Brushwood Nursery responded with:
"On May 6, 2010 11:28 AM, Brushwood Nursery responded with:
When a customer contacts us immediately with concerns about the condition of a plant or plants in their order, we assess each one carefully to determine if a replacement should be sent right away. In the case of one branch breaking, we usually ask the customer to see how it goes and get back in touch if it doesn't thrive. In the case of this customer, we didn't hear back about anything until this spring, so the assumption was that the plant in question was fine.
Their comment regarding a husband or neighbor damaging the plants was only a small part of the explanation of how many possible problems can occur over time that we can't possibly control and have no relationship to the quality of the plants we send or even their best efforts as a gardener. "
Out of all the orders I placed with this company they did not replace the one plant that died over winter. I even offered to pay for shipping, but in the end I am not happy with no replacement policy and everybody should be aware that buying from this company means possible disappointment. I believe in the end that the consumer must be kept happy at all costs. It is to that end companies need to be aware that there are websites like this that the consumer has the means of allowing comment and warning.
DO NOT PURCHASE FROM THIS COMPANY
On May 22, 2009, Brushwood Nursery responded with:
"On Jun 1, 2009 12:30 PM, Brushwood Nursery responded with:
I had several recent emails back and forth with deseret regarding this issue in which I explained our policies again. He claims that he now "disagrees" with them 9 months after his purchase. These terms and conditions are printed clearly on the web site and are not unusual in the mail order nursery business. It's not a "no replacement" policy but it doesn't cover winter losses. There are just too many things that can happen to a plant in the garden that have nothing to do with the quality of the plants we ship (floods, ice, drought, deer, voles, neighbor dogs, spouses "weeding" your garden...).
Brushwood Nursery grows and ships high quality plants. Customer satisfaction is very important to us and we will honor our terms and conditions in full to all customers."