On Jun 11, 2013, joekool1 Highlands Ranch, CO wrote:
I have ordered trees from Thuja Gardens last year and again this year. Both times my order was received promptly and the trees were in good shape and ready for planting.
I will order again from this company when I have a need for nursery plants or trees.
If you're expecting fast and responsive customer service, this is not your company. They never responded to any of my 2 phone messages or 4 emails. The only way I was able to deal with them was by chance catching someone that answered the phone, which was few and far between.
I originally ordered 100 hybrid poplars and some maples
They kept telling me week after week they were about to ship, until they finally came clean and said they hybrid poplars had died in the cooler. They eventually shipped only the maples, and credited my card. The maples arrived today, and are in great condition.
If you're just ordering a couple of plants that would likely be in good condition, you'll probably be fine ordering from them. However if there's any kind of customer service need (e.g. questions, warranty, shipping issues) be forewarned that contacting them could be a chore.
I purchased a Heritage Birch tree from Thuja and had a very positive experience. I received my order confirmation immediately and received my order in about 10 days. The actual transit time was only 1 day which is great for the tree. The packaging was good and the tree looks great. I am happy with my purchase.
I have seen the negative comments after I completed my order and must admit I was a bit concerned but, in my case, all went smooth. Thank you Thuja!
Order was received within 10 days of purchase, freight prepaid that is certainly reasonable. Plants arrived in good shape and as described, and by far less expensive than the closest online competitor, including ebay.
Absolutely no complaints, as long as the plants survive.
(26) Cryptomeria Radicans
On Mar 1, 2013, longwoodliza West Grove, PA wrote:
I have been an arborist and botanist for over 20 years. In 2012, I aquired a large tract of land and purchased plants from Thuja Gardens. I received confirmation of my order and by April had received no word of shipment. I attempted to contact the company multiple times with no reply. I was finally able to speak to someone in May who told me that the order was shipped and there was nothing he could do. I mailed a copy of my credit card statement and a copy of my email confirmation asking if they could track the shipment. Still no reply. I contacted the BBB in June and they were unsuccessful in their attempts to resolve this issue. I was told that they would be put on the 'dispute' list for 3 years. I never received the trees or my money back. I hope that this helps anyone wishing to deal with this disreputable company.
On Oct 14, 2012, housboyz Olmsted Falls, OH wrote:
Thuja Gardens - 10/02/2012 I ordered a Brandywine maple . When you order online - Thuja Gardens clearly states you will be notifed by the shipping company the day your tree is picked up, and true to their word that is exactly what happend. I heard nothing, so I started looking for feed back on the seller -- and became a little concerned. On 10/10/2012 - I wrote an email inquiring to the status. On 10/11/2012 received a note from the shipping company - and the tree arrived on 10/13/2012. Seems to be a perfect speciman in great condition. This company did exactly what they said they would do - so I rate this as positive.
Another sucker was just drawn in to this website and taken for their money without any response (phone and email) as they claim. If they can get away with being PlantsRUs and shut down and now reopened as ThujaGardens....I guess they will never have to deliver any product! I have contacted the BBB of Swannanoa but that won't stop anyone else from getting ripped off. I would like to shut these people down for good....or least get some kind of WARNING across their site!! BAD PEOPLE!!!
I just wanted to share with you that we recently purchased 40 (3-4 foot) green giant thuja's which arrived within one week of our original purchase date and they all looked GREAT! They were very full and healthy and all of them appeared to be in beautiful condition. Roy Lawing and his staff did a fantastic job packing and shipping them and I think you will be very happy with anything you purchase from them.
I had no problems with Roy. I did email him several times and it did take a few days for him to get back to me, he was polite and very easy to work with. I called him once and he answered right away.
I ordered 4 redbud trees and after 4 weeks he emailed and said he could not send them but would have them sent from another vendor. I got 3 trees 2 days later. I assume they could not send 4 as no one had them. Roy gave me a credit for 25.00 which was over and above what he had to do. I was happy with all comunication and happy with the way it was handled. I will do business again with him.
Posted on March 12, 2012, updated March 27, 2012
After researching Thujas on the internet, I decided to order from Thuja Gardens. I had been interested in these trees for several years based on their reported performance. The question was, where to order from?
Well, we ordered twelve Thujas and they all arrived very promptly, in great condition. They are well-shaped and look to be in great health. We planted them beside some we bought last Fall from a local hardware chain and these from Thuja Gardens put those other Thujas (if that is even what they are!) to shame.
We are very satisfied with our purchase and our experience. After reading other information on the rest of the site, we are now going to order 40 seedlings. Will post a comment after they arrive, too.
On March 27th, 2012, WVHaven added the following:
After being so pleased with the Thujas that came, we decided to order 40 seedlings. I wish I could attach a picture - they were great. Very healthy and full and,well, they sure don't look like seedlings! We were expecting some kind of wimpy stick with a little growth but these are a great value and came very quickly. They are planted and we took pictures so we can keep a photo log of how they are doing.
So we are now officially HOOKED on Thuja Gardens! We just ordered (Now you know where all our spending money is going LOL!) five of the hybrid willows and they are supposed to arrive 3/28/12. Will give you an update on these too.
Thank you Roy! We are so happy with your product and your service.
ordered 100 semibareroot thuja giants monday, got wednesday as promised all were perfect condition, all are planted we even kept some in a cool spot in the box over a week because of bad weather we loved the service, talking to roy, and he has our trust sorry if others had a different experience, it isn't always the nurseries fault i plan on doing lots more business with them as I liked him doing the videos and showing what to expect he is being very straight forward and honest in our opinion and his prices beat the socks off other websites like fast growing trees (that site is good for general info, but not prices) which has nosebleed prices will be calling again soon we like roy, give him your support disclaimer (we have no relationship with any nursery and have no special incentive to rate someone other than plain old fashion good service) dpath
On Feb 7, 2012, snuggles2 Jefferson City, MO wrote:
Just a couple of weeks ago I was about to order again some more Green Giants Evergreen Trees from a place here in my state as I had several times in the past. I was disapointed in the size they sent me. As I later found out, they measured the heigth of the tree from the bottom of the roots and not the base up. So I checked around and viewed this vedio found on Dave's Garden and realized that they measure from the crown (or top of base) to the top of tree. So when they came in, within a week, I was very well pleased with the way they were packed, the over all color was good, the fullness of the trees were better then any I have received before (from my state) and last, they were the height promosed me. So, yes I do recommend and if I need more trees in the future, they will come from Dave's Garden Center!
Thanks Again, Leo
On Feb 7, 2012, becholl Little Rock, AR (Zone 8a) wrote:
I ordered 6 Thuja Green Giants from them. There was a slight delay in receiving the trees because of confusion as to which planting zone I live in, but when I contacted the company everything was corrected and the trees were shipped. The staff were very courteous and helpful. I received healthy beautiful trees very quickly and I was really impressed in how carefully the trees were packed for shipping. I plan to order more trees this fall and have already recommended this company to several friends
I called Thuja Gardens after one of my neighbors gave me the idea of planting Nelly Stevens Hollies as a privacy screen. He directed me to Thuja Gardens and said he was satisfied with the quality of his trees. I am pretty frugal, so I still searched the internet to price this item, and found Thuja Gardens to have the best price to include shipping. I am not much on ordering off a website before speaking to a real person, so I called the number on the site, and reached Roy. Roy was extremely helpful and very patient with me as I proceeded to ask him 20 minutes worth of questions on planting, growth, maintenance, climate, etc. I figured this was a pretty sizeable time and money investment, so I wanted to do it right. The site indicated a promotion to receive a red maple tree with an order, and I asked Roy if I could replace it with a little gem magnolia, and he said no problem. I proceeded to order 66 Nelly Stevens Hollies, and got them on time and healthy on a Thursday. I planted them the Saturday after I recieved them. That has been two weeks ago, and all is well. I made an error in counting, and ordered 1 less than I needed, so I called Roy to order the extra plant. Roy said not to worry, and sent the other plant complimentary. I am very pleased with the service from Roy and Thuja Gardens, and will order from him again if I need to do more planting. I will also recommend them to my friends. Thanks Roy.
I ordered 25 Nellie Stevens holly seedlings from Thuja Gardens, the shipment arrived within 5 business days (free shipping). However, in error, I received 25 Green Giant thuja seedlings (this was the eve of Thanksgiving). I contacted Roy at Thuja Gardens immediately, he responded on Thanksgiving morning, apologized for the error, said I should keep the seedlings and he would refund the money to my card.
He did refund the money, as promised. I have nothing but positive things to say about Thuja Gardens and will definitely be ordering more items from them after winter is over.
DO NOT PURCHASE FROM THIS "COMPANY." I really doubt if this so called nursery is even legit. Placed an order in August 2011, for 2 plum trees, shipment to be at the end of the season(Sept) per Thuja Gardens. Credit card charged upon placement of order. Numerous phone calls to company only resulted in extensions of ship dates due to a variety of excuses all related to waiting for the trees to loose leaves. The final call to company was made at end of October when I was told the trees were "out of stock" but not to worry, our credit card would be credited. Surprise, surprise- that has not happened, nor can I reach anyone at Thuja Gardens.
Ordered 100 Thuja Giant and recieved the order in several days. I was immediatly impressed with the quality of the plants. Healthy, strong with great color and root systems. I just ordered an additiional 25 for another project.
I want to thank Roy for delivering exactly what was promised and more. I ordered 32 trees and received them in a very timely manner. The trees were in excellent condition and Roy was extremely helpful in the planting process. I plan on purchasing many more trees. It is nice to be able to do business with someone that does exactly what they say they will do!
I ordered the Nellie R. Stevens Holly last fall. The plants arrived in good condition. Unfortunately, 10 of the plants died. I have made 4 attempts to contact them and get replacements. I also filled out the form on their website. I have talked with an older gentleman three times. Today he told me that the orders were being processed. He would not look up my claim to insure they had the information. Each time he told me I would be receiving them in a week or two. Today when I told him I was getting frustrated since he will not look up my information, he called me an "asshole" and hung up on me. I am not sure if I will ever get the plants replaced or if I will get my money refunded. I WOULD NOT RECOMMEND THAT ANYONE USE THIS COMPANY.
On Jun 12, 2011, m1a2r3y4gram Dillsburg, PA wrote:
I bought 6 thuja green giant 2-3ft and they came by fedex in a healthy condition. My area was experiencing heat waves and the plants came from north carolina and I was worried about them beingshipped in the truck in the heat. They were fine and in 1 gal containers. I watered them well and left them out overnite and in the shade in the morning. I have planted them and they seem to be happy. I hope they will grow fast before winter and that they will last thru the winter season, as I am using them for privacy. I am happy with this company and will order from them soon.
Ordered 14 one gallon size thuja green giants on May 10, 2011 from Thuja Gardens. The plants arrived today (May 19) in beautiful condition and seem very healthy. The foliage is a bright green and nicely shaped. Thanks to all at Thuja Gardens for making online buying a pleasant experience.
On May 13, 2011, sunileman Arlington Heights, IL wrote:
I placed my order on the phone with Roy on March 21st for 15 Willow Hybrids. He said I should receive all trees within two weeks. I HAVE ALL EMAIL FOR PROOF THIS COMPANY IS A SCAM.
I called him April 2nd and he told me i would receive my order end of week. I RECORDED THE CONVERSATION.
I called April 25 and he told me i would receive my order end of week. I RECORDED THE CONVERSATION.
I called May 1st and he told me i would receive my order end of week. I RECORDED THE CONVERSATION.
Me (May 4th, 2011)
May we get a expected ship date on this order? we placed it well over a month ago.
Me: (May 5th, 2011)
May i please get an expected ship date on this order?
Me: (May 11th, 2011)
This is the fourth email i have sent you. I placed my order over 2 months ago and have not received any update. I got a chance to speak with you serveral time as well as on the phone 2 week ago, and was told all should ship out about 2 week ago. I have not received anything and I don't have any fed ex confirmation. Please advise as to when I should be receiving the willow hybrids?My final comment. I am hoping to receive some feedback by you this week. I hope this is not a scam. If I don't receive any feedback, I will have to call my credit card company to challenge this charge, as I have no other choice since you have not got back to me.
This was refunded on 5/11/11 Out of Stock Winter Damaged
I have all recorded conversation and emails for proof. I am going to post this every site I see so others are not fooled into their low prices.
Posted on May 4, 2011, updated May 5, 2011
Posted on May 4, 2011, updated May 4, 2011
I ordered 100 thujas last year and all started out fine when they arrived in April. They were planted in rows and mulched twice during the season. They were also watered on a daily basis. There was positive growth and all looked well. The winter was mild and this spring quite a few appeared brown. Dead. Last month (April) I phoned and Don asked me if they were brown and brittle. I told him yes and he responded, "well then they are dead." Duh! I knew that and told him almost half were dead and asked what to do. He said go to the website and fill out a form for replacement. I asked him if he wanted me to email photos and he said no. I filled out the form and have heard nothing. There is no pattern to the dead ones. In a row there are dead ones next to live ones. After an investment of $1300 and hours and hours of watering / mulching I don't think I have the energy to replace the dead ones, but this may not be a problem since customer service doesn't seem to be a priority to this business. I had high hopes for these trees based on all the hype, but they have turned out to be a real loser, both financially and time spent. Because of this I can't recommend this business or this product.
On May 4th, 2011, smfarm added the following:
Correction: It was Roy I talked to. He was helpful last year when I first called to ask about the trees and placing an order, but was very terse and a mean sounding with this problem.On May 5th, 2011, smfarm added the following:
Good report on your blog. I wish I would have checked out this BBB report before I ordered from Roy:
On May 4, 2011, NeighborSolutio Philadelphia, PA wrote:
The policy at DavesGarden.com for posting reviews includes this: "If your experience was negative, you should try to resolve the matter privately before posting your comments." A valid piece of advice. But as the negatives herein cite, Roy is not reliable for responding to complaints or general questions, and can be quite unreachable via phone or email. And rude and unreasonable when you do reach him, reviews say.
I'm Bob Borzotta, a network news consultant on neighbor dispute stories and author of Neighbors From Hell; I guide people in managing conflict close to home. Fast-growing evergreens are a useful tool for blocking out blight, reducing noise and enhancing privacy -- they're great for suburban yards.
So I decided to purchase four Leyland Cypress trees from Thuja Gardens last month to review the experience for my NeighborSolutions.com readers and newsletter recipients. Now, I know produce farmers and I suspect Roy's work as a tree farmer keeps him just as busy. No excuse for surliness, but perhaps that's just a personality flaw.
My review is not at all positive. I eventually cancelled my order due to not receiving the trees and getting no response from my emails and phonecalls to Thuja Gardens. For full details of my review and experience, and recommendations on how to deal with situations like this, see http://neighborsolutions.blogspot.com/2011/05/looking-for-tr...
Oddly enough, after I cancelled with Roy, I received a FedEx notice he'd shipped something weighing 63 pounds -- way too light for 20 gallons of soil and 20 feet of evergreen. Today a single box arrived with what may have been one of the trees I ordered. But not having heard from the company that they needed more time, or that I should go to hell, or anything, I refused the delivery.
I ordered 18 thuja green giant evergreens. They arrived in beautiful condition. They are so beautiful we are ordering 2 more. I also received.....free of charge.....a japanese maple tree. That tree was 3ft tall, beautiful, and very healthy. I planted it in a location that that be seen from all areas of my property. My experience with Roy was terrific and I would recommend him to anyone. Thank you Roy
I am extremely satisfied with the dozen thuja green giant trees I received. These trees arrived in perfect condition except for one and Roy was most helpful in giving me advice for planting them correctly. One plant looked stressed and when I contacted Roy he told me how to get it replaced and the replacement arrived within two weeks of submitting the form. The man stands by his guarantee. I read some of the other comments here and all I can say is I talk to people like I want to be talked to. It appears that many of the dissatisfied customers may have had a communication problem.
Roy is a tool. I'm surprised someone hasn't decked him already. If your a type A personality; don't even call him. Course, if you're reading this, it's probably too late. I couldn't keep professional with this guy as hard as I tried. Luckily, I didn't even order from him, so no frustration there. Call him up and tell him you want free shipping and listen to him cuss. He promised me a deal 2 months ago on 32 trees and now plays stupid. Enough said - guy is a jerk.
I ordered 6 Thuja's from this company. They shipped promptly, came packed beautifully and look great. I was concerned about planting time here in Michigan, so I called and Roy was extremely helpful. I look forward to planting these and I trust that Roy and his company will back their products.
I ordered 12 thuga trees to be used as a privacy fence at the end of my street. The owner was very helpful in telling me how I should space them when planting. They arrived right on time and the quality of the trees was better than trees in my own area that are twice the price. He waters them before wrapping the pot and sealing it at the trunk so no soil dislodges during shipping and the trunks of the trees are strapped into position so there is no movement during shipping. I highly recommend this nursery and will order another batch in the spring.
Roy was very helpful in selecting my trees. The 60 Green Giants (Yes 60) and 6 holly impressed me when they arrived when due. All of the trees were very healthy and very close in size. I would certainly refer Thuja Gardens to any of my friends looking to plant. Thanks Roy!
On Sep 30, 2010, Bulldogharry Ellettsville, IN wrote:
Posted on September 30, 2010, updated September 30, 2010
1st this is NOT a company. What it is: One very unprofessional Jerk who has NO business doing business with anyone! My initial phone contact left me with a most distasteful attitude of "Roy" but I gave him the benefit of my doubt. I told him repeatedly Not to send the ship of 20 Thuja trees until after 10-4-10. He said Okay. He shipped them anyway 2 weeks before I told him to. I emailed him 24 hours after He shipped them after getting a notice that they were shipped. I emailed him and let him know how "hot" I was. He wrote "Chill out" just put them in a shady place, they'll be alright. I had already told him I had no shady place. He told me not to get my blood pressure up! I told him I was filing a dispute with visa which I did and visa got me a refund. He them shipped them again and again I tried repeatedly to get him on the phone. His answering machine picked up making me have a long distance charge-this happened many times. He would not answer email-they came back as undeliverable. Think of the worst names you could call a guy and then apply them to Roy. He is a total Jerk. He is not a BUSINESS! He is a one man operation. He told me that! If you deal with him-you will be sorry. email@example.com
On September 30th, 2010, Bulldogharry added the following:
I now know why these pages are not crammed full of negative remarks about this thief. It took me well over and hour to figure out how to post a negative remark about this one person scam. Daves Gardens has at least several sellers that are not ones to buy from. "Roy" was very disrespectful to me. I am 61 years old and I do not take lightly being treated with obvious total disrespect. It is too bad that people buy things over the internet without checking out the reputation of those they are about to buy from. It is a wonder to me that Daves Gardens tolerates Jerks like "Roy" to be a link from their web site. Google "scoop on Thujagardens.com" and read ones that tell "The scoop on Thujagardens.com Come on people leave your negative feedback about this no good for nothing scammer and thief. Roy if you were living in my town I'd do more than leave you negative feedback! You are a low life scumbag, jerk, thief! You're a bottom feeder and woulds steal from your mother. Shame on you and other idiots like you.
Judgement day will be hell for you mister! Count on it!On Sep 30, 2010, Thuja Gardens (formerly PlantsRus) responded with:
We ordered 26 Nellie Stevens Holly Trees. We received them on the expected delivery date. The plants were well packed and healty. The plants have already been through several temperature changes within a brief period of time and they are thriving. Many plants have new growth and look great. Thanks, Roy for the advice on how to plant them. We can't wait to see how they look in the coming years.
Posted on July 31, 2010, updated August 21, 2010
I have had made at least 3 separate purchases from Thuja Gardens. The last purchase was in fall of 2009 and 2 did not make it. I called and got a answer and he told me to call back the next day. I called and then he told me to email him the information. I did that and no response. I then mailed him a letter requesting 2 thuja replacements and it has been close to 2 months and no response, no replacements. I use to be happy and recommend him to others, I won't do that anymore. Very bad customer service and does not live up to warranty.
On August 21st, 2010, Katt51 added the following:
Roy did contact me via email in early August and sent me a link to put in my information for replacement trees. BUT, the link is not working as it states it was only a temporary web hosting. I attempted to do this at least 10 times within the last few weeks receiving the same message. You put in all the information only to not be able to send the information. I emailed him back to let him know but it appears he does not know what I am talking about. He stated that he got the form . Yes, I got the form to complete but I kept telling him once you hit the submit button, it won't go through. He told me to call him, BUT, I have called him twice, emailed him several times and very very frustrated. On Aug 21, 2010, Thuja Gardens (formerly PlantsRus) responded with:
Buyer Beware. If you receive your plants or trees and they are healthy, everyone has a positive thing to say. But notice how many postings show a problem with Thuja Gardens' customer service if you are not happy with what you receive. I have been trying to resolve something for over a month and have been completely ignored until I cancelled my credit card payment. Then bingo, Roy called to find out why. They don't like customers who have problems with their merchandise. Notice how many people simply could not get them to respond or send replacement trees. Why? In my opinion, customer service is absolutely atrocious. I was just chewed out by Roy. That's right. He chewed me out for not being happy with his product. In this day of lousy customer service, I should not be so shocked to find that another business has forgotten who their customer is.
After looking locally and online for 3-4 days I chose thuja gardens. I felt due to web page and info on that site I felt they really offered good quality products. I ordered online with no formal contact on 4-16-10 on a Friday afternoon. Excited I called Tuesday the 20th. Roy answered and said my trees would ship the following Monday OR Tuesday . I received UPS notification on Wednesday and followed tracking. Received my trees today 5-4-10 packaged well and after unpacking , surprised how well they looked. 2-3 ft is accurate all around 2 1/2 ft. I purchased 70 trees or would have bought the 5 ft trees. After my initial purchase I came across this site and man did I start to worry, its amazing how much the negative feedback did to my confidence. I'M COMPLETELY SATISFIED AND LET THE GROWING BEGIN. I have taken picks of arrival and will after planting as well when the become older. I did not have any further contact with thuja gardens, everything went as promised. Thankyou
I purchased 6 Leyland Cypress from this company. Two were a foot shorter than ordered. Two have what appear to be a fungus, with apparent needle blight. They do not answer phone or return calls or emails. NEVER AGAIN