I guess what you need to understand is that this is not CostCo or Amazon. This is a guy in the country growing a lot of plants. My experience was not necessarily smooth, but that's mostly because of some freak storms in the south, which delayed shipping. He doesn't answer emails 24/7 and he isn't always quick to answer the phone, but he is a professional businessman once you get in touch. When everything finally arrived, the plants were exactly what I wanted. The plants were in a bit of shock from the 5 days in a box (and probably from the surprise snow before that) but they are greening up nicely after just a week. The packaging was excellent and the plants seemed to be well cared for. I'd definitely use this place again.
On Dec 3, 2013, Landowner Arroyo Grande, CA wrote:
Thuja Gardens provided me top-notch service and plants. I called and spoke with Roy. He did me right. He did what he said he would do. The 125 Murray Cypress arrived within the time stated. The boxes were all in good condition. When I opened the boxes, the plants were very firmly tied in and packaged. The plastic pots with root balls were neatly wrapped and tied in plastic bags, with no wetness inside the box. The plants and potters were tied in with nice plastic twine. (I admit that I used some of the twine to replace my work boot laces - very tough stuff.) After a trip from NC to CA, the plants arrived vibrant and beautiful; lovely green with plenty of turgor. Obviously, Thuja knows how to pack and ship these plants! The size of the plants was as stated, and for one-gallon size they are big: 24-36 inches. I will buy from Thuja Gardens again.
I had an exceptionally good experience. I ordered samples from 3 different site to test the thuja's to plant 32 trees during an initial landscaping project wave and more later.
Thuja Gardens delivered instantly, communicated well (emailed me to call to discuss a larger than 3g rest post). The first test tree I received was excellent and I followed up with the 32 for a privacy hedge. Delivery was again instant with tracking and phone updates. Trees arrived extremely well secured, root balls wrapped, fertilizer discs for all. They were very lovely, fragrant, healthy and much taller than the other stores I had tested. In fact, I felt that I might have received accidentally the larger size for the same price. I much appreciated Roy's informative videos about sizes and tips.
The experience has been very good and better than other online plant orders. I will follow with a second batch in the next wave of our landscaping project.
We've had two excellent experiences with this company this Fall.
We ordered a dozen Thuja Can Can plants on Sept 1st and received them within 2 weeks. They were packed very well and arrived in excellent condition. Based on this experience we ordered six Sunny Knock Out rose bushes (3 gallon). They shipped a week later and again were packed expertly and arrived in great shape. The roses were even bigger and healthier than we had hoped for.
I highly recommend Roy and his company. I am not affiliated in any way other than being a happy customer.
My experience with this company was excellent. I ordered a half dozen Little Gem and Bracken's Brown Beauty magnolias this spring, they were delivered on time and in excellent condition, but, more importantly, they set some kind of record for growth and blooms for their species. I was awestruck by how well they did and continue to do, and plan on ordering more this fall. I give ThujaGardens a 5-star rating on all aspects of the transaction.
In March 2012 we placed two orders (200 plants total) for Thuja Green Giant seedling for our small 20 acres farm with 10 acres of woods and 10 acres of field to start our nursery.
Shipping was very fast and plants arrived in absolutely great condition with very developed root system.
All 200 plants survived and now, 1year and 5 months later, we have beautiful plants 5' 3" tall at sunny location and 3' to 4' tall in shadow area. These plants love sun, so next time I'll plant them at full sun to reach full potential.
Great experience, will buy again from this company.
I was a little skeptical ordering from Thuja Gardens given the mixed reviews, but I went ahead and placed an order on August 8th, 2013 late in the day for 6 Little Gem Magnolias and 6 one gallon knock out roses. In the comments section I wrote to ship immediately when available when checking out. You immediately get a receipt displayed and an email confirmation within 10 minutes. It says to then just wait until FedEx sends you a tracking number. I was very patient and by the evening of August 13th I did infact recieve a tracking number stating it would be delivered on August 14th, 2013.
Sure enough the next afternoon on the 14th, 3 big boxes arrived and everything looked just as expected and packaged up very well. Given the positive experience I've had I do plan on ordering more from Thuja Gardens, most likely some Green Giants next. I hope this review helps someone. Thanks!
On Jun 11, 2013, joekool1 Highlands Ranch, CO wrote:
I have ordered trees from Thuja Gardens last year and again this year. Both times my order was received promptly and the trees were in good shape and ready for planting.
I will order again from this company when I have a need for nursery plants or trees.
I purchased a Heritage Birch tree from Thuja and had a very positive experience. I received my order confirmation immediately and received my order in about 10 days. The actual transit time was only 1 day which is great for the tree. The packaging was good and the tree looks great. I am happy with my purchase.
I have seen the negative comments after I completed my order and must admit I was a bit concerned but, in my case, all went smooth. Thank you Thuja!
Order was received within 10 days of purchase, freight prepaid that is certainly reasonable. Plants arrived in good shape and as described, and by far less expensive than the closest online competitor, including ebay.
Absolutely no complaints, as long as the plants survive.
(26) Cryptomeria Radicans
On Oct 14, 2012, housboyz Olmsted Falls, OH wrote:
Thuja Gardens - 10/02/2012 I ordered a Brandywine maple . When you order online - Thuja Gardens clearly states you will be notifed by the shipping company the day your tree is picked up, and true to their word that is exactly what happend. I heard nothing, so I started looking for feed back on the seller -- and became a little concerned. On 10/10/2012 - I wrote an email inquiring to the status. On 10/11/2012 received a note from the shipping company - and the tree arrived on 10/13/2012. Seems to be a perfect speciman in great condition. This company did exactly what they said they would do - so I rate this as positive.
I just wanted to share with you that we recently purchased 40 (3-4 foot) green giant thuja's which arrived within one week of our original purchase date and they all looked GREAT! They were very full and healthy and all of them appeared to be in beautiful condition. Roy Lawing and his staff did a fantastic job packing and shipping them and I think you will be very happy with anything you purchase from them.
I had no problems with Roy. I did email him several times and it did take a few days for him to get back to me, he was polite and very easy to work with. I called him once and he answered right away.
I ordered 4 redbud trees and after 4 weeks he emailed and said he could not send them but would have them sent from another vendor. I got 3 trees 2 days later. I assume they could not send 4 as no one had them. Roy gave me a credit for 25.00 which was over and above what he had to do. I was happy with all comunication and happy with the way it was handled. I will do business again with him.
Posted on March 12, 2012, updated March 27, 2012
After researching Thujas on the internet, I decided to order from Thuja Gardens. I had been interested in these trees for several years based on their reported performance. The question was, where to order from?
Well, we ordered twelve Thujas and they all arrived very promptly, in great condition. They are well-shaped and look to be in great health. We planted them beside some we bought last Fall from a local hardware chain and these from Thuja Gardens put those other Thujas (if that is even what they are!) to shame.
We are very satisfied with our purchase and our experience. After reading other information on the rest of the site, we are now going to order 40 seedlings. Will post a comment after they arrive, too.
On March 27th, 2012, WVHaven added the following:
After being so pleased with the Thujas that came, we decided to order 40 seedlings. I wish I could attach a picture - they were great. Very healthy and full and,well, they sure don't look like seedlings! We were expecting some kind of wimpy stick with a little growth but these are a great value and came very quickly. They are planted and we took pictures so we can keep a photo log of how they are doing.
So we are now officially HOOKED on Thuja Gardens! We just ordered (Now you know where all our spending money is going LOL!) five of the hybrid willows and they are supposed to arrive 3/28/12. Will give you an update on these too.
Thank you Roy! We are so happy with your product and your service.
ordered 100 semibareroot thuja giants monday, got wednesday as promised all were perfect condition, all are planted we even kept some in a cool spot in the box over a week because of bad weather we loved the service, talking to roy, and he has our trust sorry if others had a different experience, it isn't always the nurseries fault i plan on doing lots more business with them as I liked him doing the videos and showing what to expect he is being very straight forward and honest in our opinion and his prices beat the socks off other websites like fast growing trees (that site is good for general info, but not prices) which has nosebleed prices will be calling again soon we like roy, give him your support disclaimer (we have no relationship with any nursery and have no special incentive to rate someone other than plain old fashion good service) dpath
On Feb 7, 2012, snuggles2 Jefferson City, MO wrote:
Just a couple of weeks ago I was about to order again some more Green Giants Evergreen Trees from a place here in my state as I had several times in the past. I was disapointed in the size they sent me. As I later found out, they measured the heigth of the tree from the bottom of the roots and not the base up. So I checked around and viewed this vedio found on Dave's Garden and realized that they measure from the crown (or top of base) to the top of tree. So when they came in, within a week, I was very well pleased with the way they were packed, the over all color was good, the fullness of the trees were better then any I have received before (from my state) and last, they were the height promosed me. So, yes I do recommend and if I need more trees in the future, they will come from Dave's Garden Center!
Thanks Again, Leo
On Feb 7, 2012, becholl Little Rock, AR (Zone 8a) wrote:
I ordered 6 Thuja Green Giants from them. There was a slight delay in receiving the trees because of confusion as to which planting zone I live in, but when I contacted the company everything was corrected and the trees were shipped. The staff were very courteous and helpful. I received healthy beautiful trees very quickly and I was really impressed in how carefully the trees were packed for shipping. I plan to order more trees this fall and have already recommended this company to several friends
I called Thuja Gardens after one of my neighbors gave me the idea of planting Nelly Stevens Hollies as a privacy screen. He directed me to Thuja Gardens and said he was satisfied with the quality of his trees. I am pretty frugal, so I still searched the internet to price this item, and found Thuja Gardens to have the best price to include shipping. I am not much on ordering off a website before speaking to a real person, so I called the number on the site, and reached Roy. Roy was extremely helpful and very patient with me as I proceeded to ask him 20 minutes worth of questions on planting, growth, maintenance, climate, etc. I figured this was a pretty sizeable time and money investment, so I wanted to do it right. The site indicated a promotion to receive a red maple tree with an order, and I asked Roy if I could replace it with a little gem magnolia, and he said no problem. I proceeded to order 66 Nelly Stevens Hollies, and got them on time and healthy on a Thursday. I planted them the Saturday after I recieved them. That has been two weeks ago, and all is well. I made an error in counting, and ordered 1 less than I needed, so I called Roy to order the extra plant. Roy said not to worry, and sent the other plant complimentary. I am very pleased with the service from Roy and Thuja Gardens, and will order from him again if I need to do more planting. I will also recommend them to my friends. Thanks Roy.
I ordered 25 Nellie Stevens holly seedlings from Thuja Gardens, the shipment arrived within 5 business days (free shipping). However, in error, I received 25 Green Giant thuja seedlings (this was the eve of Thanksgiving). I contacted Roy at Thuja Gardens immediately, he responded on Thanksgiving morning, apologized for the error, said I should keep the seedlings and he would refund the money to my card.
He did refund the money, as promised. I have nothing but positive things to say about Thuja Gardens and will definitely be ordering more items from them after winter is over.
Ordered 100 Thuja Giant and recieved the order in several days. I was immediatly impressed with the quality of the plants. Healthy, strong with great color and root systems. I just ordered an additiional 25 for another project.
I want to thank Roy for delivering exactly what was promised and more. I ordered 32 trees and received them in a very timely manner. The trees were in excellent condition and Roy was extremely helpful in the planting process. I plan on purchasing many more trees. It is nice to be able to do business with someone that does exactly what they say they will do!
On Jun 12, 2011, m1a2r3y4gram Dillsburg, PA wrote:
I bought 6 thuja green giant 2-3ft and they came by fedex in a healthy condition. My area was experiencing heat waves and the plants came from north carolina and I was worried about them beingshipped in the truck in the heat. They were fine and in 1 gal containers. I watered them well and left them out overnite and in the shade in the morning. I have planted them and they seem to be happy. I hope they will grow fast before winter and that they will last thru the winter season, as I am using them for privacy. I am happy with this company and will order from them soon.
Ordered 14 one gallon size thuja green giants on May 10, 2011 from Thuja Gardens. The plants arrived today (May 19) in beautiful condition and seem very healthy. The foliage is a bright green and nicely shaped. Thanks to all at Thuja Gardens for making online buying a pleasant experience.
I ordered 18 thuja green giant evergreens. They arrived in beautiful condition. They are so beautiful we are ordering 2 more. I also received.....free of charge.....a japanese maple tree. That tree was 3ft tall, beautiful, and very healthy. I planted it in a location that that be seen from all areas of my property. My experience with Roy was terrific and I would recommend him to anyone. Thank you Roy
I am extremely satisfied with the dozen thuja green giant trees I received. These trees arrived in perfect condition except for one and Roy was most helpful in giving me advice for planting them correctly. One plant looked stressed and when I contacted Roy he told me how to get it replaced and the replacement arrived within two weeks of submitting the form. The man stands by his guarantee. I read some of the other comments here and all I can say is I talk to people like I want to be talked to. It appears that many of the dissatisfied customers may have had a communication problem.
I ordered 6 Thuja's from this company. They shipped promptly, came packed beautifully and look great. I was concerned about planting time here in Michigan, so I called and Roy was extremely helpful. I look forward to planting these and I trust that Roy and his company will back their products.
I ordered 12 thuga trees to be used as a privacy fence at the end of my street. The owner was very helpful in telling me how I should space them when planting. They arrived right on time and the quality of the trees was better than trees in my own area that are twice the price. He waters them before wrapping the pot and sealing it at the trunk so no soil dislodges during shipping and the trunks of the trees are strapped into position so there is no movement during shipping. I highly recommend this nursery and will order another batch in the spring.
Roy was very helpful in selecting my trees. The 60 Green Giants (Yes 60) and 6 holly impressed me when they arrived when due. All of the trees were very healthy and very close in size. I would certainly refer Thuja Gardens to any of my friends looking to plant. Thanks Roy!
We ordered 26 Nellie Stevens Holly Trees. We received them on the expected delivery date. The plants were well packed and healty. The plants have already been through several temperature changes within a brief period of time and they are thriving. Many plants have new growth and look great. Thanks, Roy for the advice on how to plant them. We can't wait to see how they look in the coming years.
After looking locally and online for 3-4 days I chose thuja gardens. I felt due to web page and info on that site I felt they really offered good quality products. I ordered online with no formal contact on 4-16-10 on a Friday afternoon. Excited I called Tuesday the 20th. Roy answered and said my trees would ship the following Monday OR Tuesday . I received UPS notification on Wednesday and followed tracking. Received my trees today 5-4-10 packaged well and after unpacking , surprised how well they looked. 2-3 ft is accurate all around 2 1/2 ft. I purchased 70 trees or would have bought the 5 ft trees. After my initial purchase I came across this site and man did I start to worry, its amazing how much the negative feedback did to my confidence. I'M COMPLETELY SATISFIED AND LET THE GROWING BEGIN. I have taken picks of arrival and will after planting as well when the become older. I did not have any further contact with thuja gardens, everything went as promised. Thankyou
I ordered online. I also made a mistake in quantity and called and spoke to Roy. He said he would correct it and he did. I received a receipt, UPS tracking info and a refund receipt all via e-mail, so the communication was great. A beautiful tree arrived just days later. I'm a repeat customer and will continue to be.
Ordered 16 Thuja Green Giant 1 Gallon Trees (34"-40" tall) for a great price and they were shipped very fast to NY. The trees all looked healthy and they were all within the height we ordered. They were just planted today, so hopefully they take to our yard. Overall very happy with the trees sent to us and the shipping time as well.
Back in April, I ordered 34 one gallon size Thuja trees with free shipping, a six month guarantee, and at a very good price when compared with competitors, both online and in stores. All arrived within a couple of weeks and in decent shape. About 2-3 weeks ago, one of the smaller, weaker looking trees died. I contacted Roy about the six month guarantee on thuja's and he responded after couple days and said he would replace the dead tree no problem. The thuja gardens website stated that in order to replace a tree under the six month guarantee, I would have to send the dead tree and credit card info for shipping. Roy stood behind his guarantee and didn't require me to ship the dead tree to him or give any credit card info. I received the replacement tree ( at no cost to me) within a few days and it was a very healthy, good sized replacement. I would definately consider buying from thuja gardens again.