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|On Sep 24, 2013, seanmorrison44 Four Corners, MT wrote:
I placed an order for a Brandywine Maple on 9/14. On 9/23 I emailed the company. I also called later on 9/23 but it was after business hours. I called again on 9/24 and got told my order would probably arrive the next day. An hour later it arrived. I had not received any email stating when it would arrive (as their website states they will). When opening the box I was disappointed. The tree had a disease on the leaves-black tar, leaf spot). The top was also noticeably cut. I did read on another website " Please keep in mind when purchasing, that plants must be trimmed and pruned throughout the growing season to maintain their health and allow them to fit into the shipping cartons, so actual sizes will somewhat vary throughout the season. " so I'm guessing that's what the cut was about? I called thuja gardens about the disease, got told it rained a lot this year-that the tree will be fine once spring arrives, and that they have an 18 month guarantee. I went ahead and took pictures of the leaves, and emailed them to the company for future reference. I am leaving this review neutral while I wait for spring..
|On May 30, 2013, scud42 Blackfoot, ID wrote:
If you're expecting fast and responsive customer service, this is not your company. They never responded to any of my 2 phone messages or 4 emails. The only way I was able to deal with them was by chance catching someone that answered the phone, which was few and far between.
|On May 7, 2009, vagarden2 Midlothian, VA wrote:
There were good and bad parts of my experience.
|On May 15, 2007, Seeking_Thujas Loveland, CO wrote:
I ordered 30 of the small Thuja slips March 13, 2007. I waited a while and had no luck with the email address I had been given for contact when ordering, so I went back to PAYPAL and signed into the account I had created and challenged the charge for non delivery.