On May 18, 2016, TallulahShines Columbia, KY wrote:
Let me start off by saying, I've ordered from these guys quite a few times - ever since I first started gardening. I'd never had a bad experience, in fact, I like that they have many unique offerings that I can't get elsewhere. This year specifically, I was waiting to place my order, as I was waiting for a specific variety of something to become available. I inquired more than once about this item on social media, and did not receive a response either time. Each time the germination test date would pass, and I would comment, the date on the website would change - so I can only assume that someone at least saw the comments? Who knows. Maybe not? It would have just been nice to know whether or not to keep waiting or whether or not the seed would, in fact, be available. I went ahead and placed my order for the other things I wanted and gave up on the specific item I'd been waiting on to become available. My order came in a timely manner and was in good condition, however, I doubt that I'll ever be ordering again.
On Apr 30, 2013, threedogfarm Statesville, NC wrote:
Just not overly pleased with customer service. I'm sure they're a great company, but it seems my order was put on a back burner and was only shipped after an email inquiry as to it's status. I ordered from SESE because of their location and selection of seeds from my area, unfortunately I don't know if there will be a next time.
I noticed some comments about how "fast" their delivery was. Maybe it's faster in the South? I live in Seattle and learned about the "seed exchange" company from Sunset Magazine. I ordered 6 packets of seeds using my credit card. It's now been eleven days and their catalog arrived today. No seeds, yet...
I would gladly "exchange" the catalog for my seeds. 8>)