On Feb 25, 2009, Centaurea Amsterdam Netherlands (Zone 8b) wrote:
This is my first review - the first time I have been so incensed that I just had to say something. I was unwilling to complete my order. I spent several hours compiling a cart of just the plants I really really wanted for our new place - about 15 or so, none larger than a trade gallon and most a good deal smaller. I get to shipping - it's $90. From a place just a couple hundred miles away, and for not that many plants. I thought to myself "that is insane."
They lost a sale. Someone is pocketing extra money, and it's not UPS. I bet a lot of folks get to the end and say to themselves "Well, I just spent all this time deciding which plants, I may as well." and then get taken advantage of.
Don't let it happen to you. Shop elsewhere, if you can.
On Jan 18, 2003, EllenHerndon Mineral, VA (Zone 7a) wrote:
I placed my first order with them last Spring. The plants were big, in good condition and the packaging was great! The only reason I rate this company as a neutral experience is their unfriendly, unhelpful attitude. Their arrogance is unmatched in the retail market place and it's a shame because they have a big selection and the pricing was great but I haven't decided yet if I will purchase from them again.
I ordered several plants in advance to pick up at one of their open days. Quality is generally good, although one of the honeysuckles appears to be dead. The main problem is with buying any additional plants at the open day. I waited in line for 3 hours to make a purchase on the Friday - I hate to imagine what the Saturday was like.
On Mar 1, 2002, ellenherndon Mineral, VA (Zone 7a) wrote:
Just wanted to comment regarding the order placed with Fairweather Gardens. My plants arrived on time and they were healthy and bigger than what I expected. I was very pleased with the packaging -- especially since I ordered a tree that had an additional charge for handling and shipping -- it was worth it! All plants arrived in great shape -- they were excellent. I do want to comment on the service I received from Fairweather Gardens. I did not find the staff very friendly or helpful. I was looking for a particular tree and emailed the company about availability. The response was curt, arrogant and rude as is their whole catalog with all the do's and don'ts for contacting them. They gave me the impression that they had been inconvenienced by answering my question. If this had not been a plant I was dying for - I would not have placed the order with them and I'm not sure that I will order again.
I hate to break the chain of complimentary posts here but after two placing two separate orders with Fairweather, I was less than impressed. My first order was for a fall blooming camellia. In total with shipping and handling I paid $40 for this plant. What arrived was nothing more than a 12" single stem cutting. I was horrified, I felt ripped off. I never complained because I just never had the time, my fault I guess. That was two years ago and this plant has barely grown. This past fall, I saw a similar fall-blooming camellia at local nursery that was close to 4 feet and was only $34. I should have bought it.This past spring I placed another order for a Phormium and a purple cordyline. the phormium was out of stock so I never got that one but I did get the cordyline, or should I say, I received a pot that the cordyline should have been in. There was absolutely no top growth whatsoever. Knowing that cordyline is not a dieback perennial, it was apparent that someone goofed big time. This time a I wrote Fairweather and complained and I did get a refund, no explanation, but I did get a refund. I later reordered the same cordyline from Plant Delights for less money and received a super looking plant. I have been told by people who have visited the nursery during their open houses that they have gotten great deals. Perhaps I will try that some day. In the meantime I will never order through the catalog again. Also, I really think their handling charges are obscene especially since I did not notice anything out of the ordinary as far as packing goes with my orders. It's not like they're giving their plants away so they shouldn't have to make it up on the S&H charges. Everything about this nursery is expensive, the catalog, the plants, the shipping, and the handling, so be prepared. For what they charge, I would expect nothing less than perfection which is a far cry from what I experienced. Sorry Fairweather!