On Sep 5, 2012, springlakenj Spring Lake NJ United States wrote:
I ordered a live plant from Hirt's Gardens on ebay. After the shipping date and estimated arrival date, via tracking # provided by Hirt's, had passed, I emailed them several times to request an update, as I was going to be away from home and was concerned for a live plant to be left in a box. All Hirt's had to do was contact me and advise that they were out of the plant, or to postpopne shipping and there would have been no problem.
No response from Hirt's.
Finally, I contacted Paypal, who requested info from Hirt's. Hirt's provided them the same tracking #, which indicated that the plant had not shipped!
After more than a month, Paypal did refund my money. To date, I have never received any replies or been contacted by Hirt's. I will not do business with them again.
I've done business with Hirt's twice now. When I received the packages in the mail, I was amazed by their packaging method. It really protected my plants. Everything was in great condition. My first order from over a year ago, a Jasmine plant, is growing beautifully.
I also bought other shrubs from them this year. They are small, but they were in beautiful condition. The rose, in fact, is doing great in the hot, humid conditions of mid-summer.
On Jun 30, 2012, Origin374 Pigeon Creek, OH wrote:
I don't order plants online. It's too risky and I have no control over what I get. I much prefer shopping in person and browsing the store myself. That said, I have nothing but good things to say about Hirt's. I'm a bit of a fig fool and no one in the area has anything close to the number and varieties of figs that Hirt's does. This alone makes them a favorite of mine. They have all of the usual plants for sale but additionally they have the most unusual selections. We found today a number of fruits and landscape plants no one else in the area carries. It's a bit small compared to a few other local places, but it's a great shop to wander and browse in. I found something of interest in every greenhouse I entered.
Their prices on some things, like flats of veggies, are quite a bit higher than other nurseries. Their herbs are also pricey. On the other hand, if you're looking for some vegetables now for a late planting you're not going to find anything like the selection they have at Hirt's. I was dumbstruck at how many tomatoes and how many varieties, for example, they have yet and in good shape, too; while every other joint in the area is out of stock or has nothing but yellowed and bedraggled plants left. As for everything else, their prices seemed to me to be pretty much in line with most other local nurseries. I probably won't start my spring vegetable garden with plants from Hirt's--I can get better prices closer to home. But for everything else, for surprising options and for veggies for a later planting season, you bet, this will be my place.
Everyone I've met there, and I mean everyone without exception, has been friendly, helpful, informative. If you live in the area and walk into the joint without a chip on your shoulder, engage them in a friendly conversation you just might get your questions answered, you'll probably find someone who will take you right to the plants you're looking for, and you just might enjoy your visit. I have, so far.
I have nothing but good to say about the most unusual garden center in the area with the most surprising selection of plants. It's a good place.
My first order from Hirt's Gardens was a very satisfactory experience. My plants arrived in good condition and very promptly. A little soil in the bottom of the box, but after seeing the way packages are handled by UPS and USPS I wasn't surprised. They are in the ground and seem to be very happy here.
On Jun 11, 2012, CeliaHiggs Colorado Springs, CO wrote:
I placed a rather varied order (three live plants, assorted seeds, and small (but heavy) planters). Everything was well wrapped and, in spite of the fact that they spent more time in the mail than would've been ideal due to Memorial Day weekend, everything arrived in good condition! I was actually surprised at how well the live plants fared considering how long they'd been in transit.
There was a slight mix up with the seeds so I called the customer service number and they assured me they would send me what I needed. I just received everything today and am very pleased.
On Jun 9, 2012, laughingraccoon Camp Creek, WV wrote:
I ordered 4 tansy plants from Hirts. (Yes, I know tansy can be invasive, but if it will protect my squash this year, I don't care, lol. I have them in pots near my squash.) Anyway, the plants arrived quickly but they were so bedraggled. They had sealed the soil off so it wouldn't spill out which was good, but they had used packing peanuts to "protect" the plants. The moisture from the plants caused the peanuts to fuse together into these big globs, and those globs beat those poor plants nearly to death. All of them had most of their leaves beaten/broken off. I managed to salvage them with a lot of TLC, and they are doing fine now, but it was touch and go for awhile. Thankfully tansy is pretty hardy. A more delicate plant would have never survived such an ordeal. I sent them an email suggesting they not use the peanuts and why, and telling them about what a pitiful state they arrived in. I got an email response from Matt Hirt saying:
"Thanks for the email.
We will take your suggestions into consideration.
That is the entire email. I thought he could have at least apologized for the plants arriving in poor shape, or apologize for having to put out such an effort to get them to survive, but no. I have certainly learned my lesson. I will NEVER order from these folks again.
Posted on May 15, 2012, updated May 21, 2012
Last year I ordered 25 strawberry plants and 10 thornless blackberry plants-they were ok.
In Feb. I ordered seeds for my garden-beans, corn, etc. and then in March I again ordered more seeds. They all came ok.
BUT.....when it was time in Wa State to plant the garden, we had high hopes for a good return - NOT!!!!!
The seeds have turned out to be TERRIBLE - poor germination or no-germination at all - and it's not because it's been too cold, etc.
Planted the whole big pkg of blue lake pole beans - 2 came up, the whole pkg of yellow wax beans-NONE came up, 2 pkgs of peaches and cream corn - that has to be at least 100 seeds- only 31 came up, no rutabagas, parsnips, spinach, lettuce, tomatoes, peppers and the list goes on. This is very irritating and maddening, it puts our gardens way behind, and besides we had to go out and rebuy them locally and take potluck, not much choice of seeds now that it's so late in planting season.
Today, I have sent them an email with these complaints - we shall see what transpires. I'll keep you posted.
Hirt's has just lost a good customer by this poor showing of their supposedly "so-good or better" seeds.
On May 21st, 2012, saab92 changed the rating from negative to neutral and added the following:
FURTHER: After several tries to contact Hirt's, Matt contacted me by email regarding my complaints. Most of the seeds either did not germinate or germinated very poorly, sorry to say.
After finding my Amazon order numbers, I sent them to Matt, and this morning after contacting them again, I was notified that I will be getting a full refund for both my orders.
Thankyou - I am changing my rating from Negative to Neutral
On May 6, 2012, muskymojo Columbia Heights, MN wrote:
I ordered Bhut Jolokia (ghost pepper) seedlings from them 2 years ago. All 4 plants turned out to be some sort of red habanero. When I contacted them they insisted that what I had were Bhut Jolokia instead of admitting their mistake. They are still doing the same bait and switch today. I'm a member of several gardening forums, and NOBODY has anything good to say about Hirt's Gardens.
I ordered 48 Jalapeno Lite Pepper Plants this year.
Order was placed using their Amazon Site.
Plants arrived in 6 days.
Plants were very healthy and well packaged.
I planted them 3 days ago and all are looking healthy and growing fast.
Ordered my Tomato and Sweet Pepper Plants from them Yesterday.
I ordered the butterfly bush 'miss molly' from Hirt's over the weekend. I was a bit surprised to see the plant at my door in 3 days. I actually didn't expect to see the plant till much later in the week. It was obvious the plant was packaged rather carefully---soil was covered so as not to spill out, and "paper bag" material covered whole plant and box was filled with styrofoam filler. I watered the plant as soon as i released it from the box and the plant perked right up. All in all, a very positive experience. By the way, first time i have ordered a plant by mail.
I placed an order Monday night April 23, 2012. Recieved email that order was shipped Tuesday April 24, 2012. I said that was tooooo quick, must be a scam...oooooh no. I should have researched before ordering. Well to my SURPRISE!!!! My plants arrived Thursday April 26, 2012. Packed well. Only issue ,... the leaves on the lily of the valley were broken. I will contact Hirts for replacement, and post the response. Because of the QUICK transaction, I'm hoping for a positive response. I was really impressed with the packing, plants(minus the lily of the valley) and absolutley timely shipping. Total of six plants,,,keeping fingers crossed that all live a long and happy life with me. This was the second online nursery that I have ordered from, and based on this transaction I would order again.
On Apr 19, 2012, proudfoot99 East Hampton, CT wrote:
I had two transactions with them this yr. Both ended badly. First I ordered 12 Lavender plants. They arrived looking nice but within a few days they started to die off. By the end of the week they were all dead. I tried calling them about 100 times in one week...not an exaggeration. They NEVER answer their phone. Finally after trying to email and call them repeatedly I had to file a complaint with Paypal. As soon as I filed that complaint I got a response through email regarding my dead plants. I had to send them a picture of the dead items and my money was refunded. While my initial order of the lavender was in transit before that transaction went bad I made the mistake of ordering a second order from Hirts. I bought 25 hibiscus plants from them and they shipped 17. I was given a refund of 11.00 however I was charged 20.55 when I bought 25 plants. I was sent 17 plants and was still charged 20.55. The hibiscus are spindly with 1 or 2 leaves per plant. Not worth the money I paid. Once again I tried contacting Hirt's to ask them why I was sent a partial order of hibiscus when they are still selling sets of 25 on ebay and to discuss why I was charged the full price for shipping when I was sent a partial order but guess what....THEY NEVER ANSWER THEIR DAMN PHONE!! I would never ever consider buying another item from this company. I have purchased many items from online nurseries and dealing with Hirts Gardens has been the worst experience I have ever had and I would never buy from them again
I have to admit that I ordered from Hirt's before reading up on the company. Immediately after ordering I came here and wasn't feeling very good about my purchase because of all the bad reviews.
Luckily my order arrived within 48 hours so my worries were cut short! All of my plants arrived in beautiful condition- the best of any mail order plants I have ever purchased. They were larger than expected! I would expect to pay double for plants this size. Great selection of items, too! I originally went there for bunny tail grass seed and ended up purchasing many other items.
Posted on April 3, 2012, updated April 3, 2012
I have placed one order with them. Shipping was very reasonably priced and fast. I had a problem with my order that Matt immediately rectified. So two thumbs up for willingness to make sure the customer was satisfied.
On April 3rd, 2012, subtropic added the following:
I absolutely love Hirt's Gardens. I have had no problems with any of the plants or seeds I have purchased from them. They are prompt with shipping and plants are securely packaged and shipped as perishables.
I will continue to order from Hirt's and highly recommend them to other gardeners.
On Mar 27, 2012, Kiwi_Man Thomson, GA (Zone 8a) wrote:
Feb 22, 2012 ordered Hirt's 2 Hardy Kiwi Plants - Actinidia - Ken's Red Female and Male on Amazon They were promptly shipped and I received them on March 1, 2012. The male was in excellent shape, the female has sickly looking leaves. Planted them and the male continued to prosper, the female didn't survive. I notified Hirt's of the problem, they requested pictures. They promptly notified me they were shipping a replacement plant and sent a tracking number. The second Ken's Red kiwi plant arrived with yellowish leaves that promptly fell off. I repotted it and placed it in a unheated greenhouse and it is doing well. I recommend them because hardy kiwi plants are very expensive and both the female and male plants with shipping were $26.37; also the Ken's Red kiwi is not a high vigor plant from all my reading on it.
On Feb 27, 2012, turektaylor Elizabeth City, NC (Zone 8a) wrote:
i took a chance too and was PLEASANTLY surprised. so much so, that i bought from them a 2nd time. ALL the plants were well
packed, healthy and quickly shipped. kudos to the new owners. hope they keep it up!
On Feb 15, 2012, seedbuyer North Olmsted, OH wrote:
I was going to place an order with this company, until I came across this site. When this many people have a complaints, and take the time to let others know there is a problem, one should pause and consider. I think I will shop elsewhere and spend my money at a company that puts their customers first!
Over the last two years I have had numinous orders with Hirt's Garden. One order was for plants through their website and several seed orders through eBay and from their website and through Amazon.com.
The tomato and pepper plants they sent did not arrive in very good condition but they all survived and thrived. At the time I could not find the varieties I wanted anywhere else and it was a little late to start them from seed. For these reasons I was still pleased with the purchase.
As for seed orders. They have always shipped quickly and my germination rates have been good. I prefer to order their seeds through Amazon.com because on Amazon their shipping is lower at $ 0.79 per pack and if my order is over $ 5.00 shipping is free and I like free.
I ordered two carnivourous plants from Hirt's. They arrived in completely bedraggled condition. One was out of the pot and had been tossed around until every leaf was broken. The other was dried up and bedraggled and completely distressed. When I contacted them they did respond quickly, however were completely uninterested in replacing the plants. I was basically told to "give them proper care and they will thrive." I have been a gardener for 30 years and had I seen plants in this condition in a nursery I would not buy them. I understand the limitations of shipping live plants, but if they can't do it properly, they should not try. Now seeing the large number of negative reviews on this site I am surprised they can stay in business. Instead they continue to take peoples money, offer a poor product and refuse to rectify the situation.
On Nov 18, 2011, WillysWoodPile Kalamazoo, MI wrote:
I ordered some Tri-Colored Cushaw seeds [for a friend] on Amazon, and Hirt's was the source. I received my seed within a week. Excellent service!
I kept six seeds for myself and sent the rest to my friend.
On Nov 9, 2011, gardenwheels Athens , NY (Zone 6a) wrote:
They're so big, and have such a varied list, that I was skeptical. But they had several indoor ferns I've been looking for, and a yellow clivia, all at quite good prices, so I thought I'd take the chance. Glad I did! The plants were sent fast, very carefully packed, and they're healthy and good sized. I'll definitely order there again.
From Hirt's, I bought 4 Giant "Flamenco Queen" amaryllis bulbs, size 34-36cm. I bought them on Ebay. Hirt's sent bulbs that were much smaller, only size 26-28cm. When I called them and told them that they had sent the incorrect size, they told me that they had sent the correct item, that it was the same but smaller, and that they would not pay my shipping cost to return the items. They wanted me to believe that the fact that they had not sent me Giant bulbs, as advertised, but had sent me much smaller bulbs instead was not their problem. They said if I was unhappy with the bulbs that that was my problem and that I, therefore, had to pay for the shipping to return the bulbs. They are refusing to honor their agreement and they are profiting from their mistake.
On Oct 19, 2011, reeve1 Plano, TX (Zone 8b) wrote:
I was somewhat shocked to read the negative comments here. I've just received what must be at least my 50th order from them in about 10 years and it arrived as usual, very healthy, of average or larger than average size, extremely well packaged and arriving in perfect condition, and it amazingly went from Ohio to my doorstep in Texas in 1-day! I'm a flower and herb gardener, I don't do many veggies, but I would not hesitate in the least to order anything from Hirt's. They have a great track record with me. Good luck and Happy Gardening!
I have ordered plants from Hirts Gardens 3 consecutive years and each time I received 4 plants, well packed and in excellent condition. The plants were individually planted the customary 4-pack planter. Only once did I receive the plants with white flies. I sprayed them with a mixture (1 onion, 6 cloves garlic, puree in 1 qt. water) strain mixture and spray plants once daily. My plants are currently growing in the garden with dozens of peppers and they are extremely hot. No fake delivered to me. I plan to order plants again for planting in 2012.
I purchased two dwarf Blueberry plants from Hirt's on Amazon. I laughed when they arrived because they gave new meaning to the concept of "dwarf" variety. They were beyond tiny for the price. The Tophat's leaves were dead on one third of the plant. The Pink Lemonade arrived with the most significant growth on the branches broken in half. I wrote to request two new plants. They asked for pictures. I obliged. They wrote back that in both cases, this was normal "stress" from shipping! I argued that in that case, the plant being broken at the base of the plant would also meet that criteria. Again, I requested a new plant. They did refund the Pink Lemonade, but when I left feedback about the experience with Amazon, I began to get what I considered abusive emails from this vendor. Just horrible business practice, and of course, I will never buy from them again.
I ordered several times from this company. I mostly ordered house plants. I got just what i ordered and a larger size than expected. I will order again from them. I read some of the negatives below. I feel you get what you pay for. I ordered from 'Cheap' nurseries and get small tiny plants and need a lot of tender loving care. One year wasted on bringing them up to other nursery standards if your lucky. However overall I got what i expected from them. I didn't have any problems to complain about so i don't know how they handle this.
On Sep 16, 2011, shootingstar13 Hillsboro, OR wrote:
We ordered five varieties of carrots from them--purple dragon, atomic red, white, yellow, and orange. They barely grew at all (they are supposed to be 90 days to harvest and we gave them over 145), and most of the seed turned out to be yellow and white. Not a single purple dragon or red!a
We also bought huckleberry seed, but whatever plant sprouted, it was most certainly not huckleberry/ The berries were utterly unbearable to eat, and I fear, completely poisonous.
Not a single variety of tomato I bought from them sprouted. NEVER EVER BUY FROM THEM!
I ordered three potentilla from Hirt's through Amazon.com and shipping took place very quickly. The plants arrived today in appalling condition -- dried out, spindly, with many yellowed leaves, and lots of roots growing out of the bottom of the containers. In every way, these plants are in deplorable condition. One more day and they would have arrived DOA. I have ordered many plants online over the span of many years, and these plants are some of the worst I have ever encountered. For a cost of nearly $10 each, plus shipping, they were vastly overpriced, even if they had arrived in excellent condition. Plants of this size typically cost around $3.99 in nearly any nursery I have shopped at, even those nurseries whose prices surpass most other places. Instead of covering the soil of the containers with plastic in order to conserve moisture, these plants were shipped with some masking tape applied to the edges of the containers, leaving most of the soil bare. This worthless tape was applied in a sloppy manner -- kind of just stuck here and there along the edges. Why Hirt's bothered to use masking tape is baffling; it served no purpose whatsoever. It was obvious to me that these plants had not been watered prior to shipping and care had not been taken to ensure that they would not be dried out upon receipt of the order. I have no intention of ever ordering another thing from this substandard nursery.
My first order I ordered a japanese white pine and received a mugo pine. Which would of made me mad but I would of eventually ordered it later. I still wanted a white pine. It did come fast and in good shape it still looks great. On my second order I actually order from 3 different online sites and Hirts sent there tree first and was in great shape. I also sent them an email and got a response the next day. I'd have to give them a B for a grade
On August 4th, 2011, ocimum_nate added the following:
They are also using the picture on their own website as well.
I am really irritated because these guys are using pictures that I have taken scrubbed my name off and never bothered to ask permission to use them. I put up a fuss and they pulled it off of Ebay but I was just looking around and noticed that they are currently using it on amazon.com
Here is the proof.
My picture on flickr
Their sales page on amazon http://www.amazon.com/gp/product/B003YMT7V4
They are also using the picture on their own website as well. http://hirts-gardens.hostedbywebstore.com/Green-Panda-Bamboo...
On Jul 26, 2011, astroknot JAMAICA PLAIN, MA wrote:
I ordered several small plants via eBay this year, and while they looked OK in the box, about half of them died soon thereafter. They've also stolen many photos from other gardeners around the web, and refuse to answer questions about their plants on eBay. They have some terrible reviews on Amazon too, detailing incorrect orders, unhealthy plants, and slow shipping.
Even worse than their plants dying has been their attitude and customer service. They wanted me to take photos of the dead plants, the surrounding area, and send detailed reports of how/when I planted them. While I understand they have to assume that some plants die due to gardener error (or just weather and bad luck), when about 50% of them die -- some of them right next to perfectly healthy versions -- there is something else wrong. They were extremely rude in email and refused to answer the phone when I tried to call. Will never use them again and urge others to bypass this ebay "superseller".
I ordered several plants from Hirt's on eBay. The order was shipped quickly and the plants were beautiful and packaged well. In fact, they were the best-looking mail order plants I have ever received. Absolutely no damage to any of the plants.
In checking the order, I found that I was missing one of the hellebores I had ordered. No big deal - I contacted them through the eBay messaging system to let them know. I had bought the plants in several separate auctions but paid for them all at one time to combine shipping. Because of that, when I clicked the "Contact Seller" link, the subject line of the message contained information about the most recent auction, a Japanese forest grass, instead of the hellebore. I noticed that and made a special point in the body of the message to specify that it was the hellebore, not the Japanese forest grass, that was missing from the order.
I got a prompt reply that the missing plant would be shipped. It was shipped promptly, but it was a Japanese forest grass, not the missing hellebore. I contacted them again about the mistake and the seller repeatedly blamed me for the error. After a few email exchanges, the seller finally agreed to replace the plant. It was shipped promptly and was in great condition. All the plants I purchased from Hirt's are in the ground and are doing great.
Because of the seller's negative attitude, I didn't feel like I could rate them as a positive. However, the plants were beautiful and packaged well, so they don't deserve a negative. I will most likely order from them again.
Posted on June 6, 2011, updated July 5, 2011
Posted on June 6, 2011, updated June 6, 2011
I've ordered several plants from them, only had one that wasn't in good shape, but I really love my Dragon Palm Tree, it's leaves just keeps getting taller, also Lemon-Lime plant, and my Banana Dwart Tree- is upstanding, have also ordered seeds from them. I don't really have any complaints against them, ordered some from Amazon, also Ebay.from them. I would glady order from him again. I really like the way he packages his plants, I almost forgot, Picture carnivorus plant which is growing like crazy. I do what he said to do, water it with rain water some and distilled water. As far as I am concerned he packages plants the best.
On June 6th, 2011, lighthouse2010 added the following:
I also ordered cinnamon basel seeds from him, all of which came, up, the flowers are really beautiful, and tast spicy like I had hoped they would, I've made basel tea from them. Also Italian tomato plant seed, which I am just now starting in pots I fell if I follow his instructions I can't go too far wrong. I have ordered from several companies, but to be honest I like Hirts the best. I will be back checking on Amazon whenever I want more plants or seeds. Again I would like it known how important that the way the plants are packaged means a lot to me, and as far as I am concerened Hirts is the best.. On July 5th, 2011, lighthouse2010 added the following:
I ordered a stevia plant and a sweet Christmas pepper pickling plant Fri, from them on ebay and they both came this morning. As alwasys they were packaged very well and arrived to me very healthy. I was so glad to finally get a stevia plant that was healthy. I want to thank them very much for this.