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|On Apr 19, 2012, proudfoot99 East Hampton, CT wrote:
I had two transactions with them this yr. Both ended badly. First I ordered 12 Lavender plants. They arrived looking nice but within a few days they started to die off. By the end of the week they were all dead. I tried calling them about 100 times in one week...not an exaggeration. They NEVER answer their phone. Finally after trying to email and call them repeatedly I had to file a complaint with Paypal. As soon as I filed that complaint I got a response through email regarding my dead plants. I had to send them a picture of the dead items and my money was refunded. While my initial order of the lavender was in transit before that transaction went bad I made the mistake of ordering a second order from Hirts. I bought 25 hibiscus plants from them and they shipped 17. I was given a refund of 11.00 however I was charged 20.55 when I bought 25 plants. I was sent 17 plants and was still charged 20.55. The hibiscus are spindly with 1 or 2 leaves per plant. Not worth the money I paid. Once again I tried contacting Hirt's to ask them why I was sent a partial order of hibiscus when they are still selling sets of 25 on ebay and to discuss why I was charged the full price for shipping when I was sent a partial order but guess what....THEY NEVER ANSWER THEIR DAMN PHONE!! I would never ever consider buying another item from this company. I have purchased many items from online nurseries and dealing with Hirts Gardens has been the worst experience I have ever had and I would never buy from them again
|On Jan 14, 2012, BeeBlume Emeryville, CA wrote:
I ordered two carnivourous plants from Hirt's. They arrived in completely bedraggled condition. One was out of the pot and had been tossed around until every leaf was broken. The other was dried up and bedraggled and completely distressed. When I contacted them they did respond quickly, however were completely uninterested in replacing the plants. I was basically told to "give them proper care and they will thrive." I have been a gardener for 30 years and had I seen plants in this condition in a nursery I would not buy them. I understand the limitations of shipping live plants, but if they can't do it properly, they should not try. Now seeing the large number of negative reviews on this site I am surprised they can stay in business. Instead they continue to take peoples money, offer a poor product and refuse to rectify the situation.
|On Nov 4, 2011, bluethalia Houston, TX wrote:
From Hirt's, I bought 4 Giant "Flamenco Queen" amaryllis bulbs, size 34-36cm. I bought them on Ebay. Hirt's sent bulbs that were much smaller, only size 26-28cm. When I called them and told them that they had sent the incorrect size, they told me that they had sent the correct item, that it was the same but smaller, and that they would not pay my shipping cost to return the items. They wanted me to believe that the fact that they had not sent me Giant bulbs, as advertised, but had sent me much smaller bulbs instead was not their problem. They said if I was unhappy with the bulbs that that was my problem and that I, therefore, had to pay for the shipping to return the bulbs. They are refusing to honor their agreement and they are profiting from their mistake.
|On Sep 28, 2011, sjscruggs Hewitt, NJ wrote:
I purchased two dwarf Blueberry plants from Hirt's on Amazon. I laughed when they arrived because they gave new meaning to the concept of "dwarf" variety. They were beyond tiny for the price. The Tophat's leaves were dead on one third of the plant. The Pink Lemonade arrived with the most significant growth on the branches broken in half. I wrote to request two new plants. They asked for pictures. I obliged. They wrote back that in both cases, this was normal "stress" from shipping! I argued that in that case, the plant being broken at the base of the plant would also meet that criteria. Again, I requested a new plant. They did refund the Pink Lemonade, but when I left feedback about the experience with Amazon, I began to get what I considered abusive emails from this vendor. Just horrible business practice, and of course, I will never buy from them again.
|On Sep 16, 2011, shootingstar13 Hillsboro, OR wrote:
We ordered five varieties of carrots from them--purple dragon, atomic red, white, yellow, and orange. They barely grew at all (they are supposed to be 90 days to harvest and we gave them over 145), and most of the seed turned out to be yellow and white. Not a single purple dragon or red!a
|On Aug 22, 2011, JoeyinRoseburg wrote:
I ordered three potentilla from Hirt's through Amazon.com and shipping took place very quickly. The plants arrived today in appalling condition -- dried out, spindly, with many yellowed leaves, and lots of roots growing out of the bottom of the containers. In every way, these plants are in deplorable condition. One more day and they would have arrived DOA. I have ordered many plants online over the span of many years, and these plants are some of the worst I have ever encountered. For a cost of nearly $10 each, plus shipping, they were vastly overpriced, even if they had arrived in excellent condition. Plants of this size typically cost around $3.99 in nearly any nursery I have shopped at, even those nurseries whose prices surpass most other places. Instead of covering the soil of the containers with plastic in order to conserve moisture, these plants were shipped with some masking tape applied to the edges of the containers, leaving most of the soil bare. This worthless tape was applied in a sloppy manner -- kind of just stuck here and there along the edges. Why Hirt's bothered to use masking tape is baffling; it served no purpose whatsoever. It was obvious to me that these plants had not been watered prior to shipping and care had not been taken to ensure that they would not be dried out upon receipt of the order. I have no intention of ever ordering another thing from this substandard nursery.
|On Aug 4, 2011, ocimum_nate American Fork, UT (Zone 5a) wrote:
Posted on January 15, 2011, updated August 4, 2011
On August 4th, 2011, ocimum_nate added the following:
They are also using the picture on their own website as well.
I am really irritated because these guys are using pictures that I have taken scrubbed my name off and never bothered to ask permission to use them. I put up a fuss and they pulled it off of Ebay but I was just looking around and noticed that they are currently using it on amazon.com
Here is the proof.
My picture on flickr
Their sales page on amazon
They are also using the picture on their own website as well.
|On Jul 26, 2011, astroknot JAMAICA PLAIN, MA wrote:
I ordered several small plants via eBay this year, and while they looked OK in the box, about half of them died soon thereafter. They've also stolen many photos from other gardeners around the web, and refuse to answer questions about their plants on eBay. They have some terrible reviews on Amazon too, detailing incorrect orders, unhealthy plants, and slow shipping.
|On Jul 5, 2011, terrysreed Reading, PA wrote:
Really fast shipping and totally wrong order: Romanesco broccoli seeds not as pictured and not what I ordered. Completely different, not even sure what has grown from the seeds! Can't seem to get them to answer the phone. Obviously, can't return the product--it was planted. Also, can't get this growing season back either. About the most costly buck-and-a-half plus shipping, but overall, a really cheap lesson: I won't buy there again, based on personal experience and all the other negative feedbacks. I should have checked here first!!!
|On May 31, 2011, Thomasmcrae62 Marysville, WA wrote:
On 5/26/2011 I purchased lady bugs from Hirts Gardens. I had no other chooses but to choose overnight delivery. Now 5 days later, no bugs. I feel I was taken advantage of. They knowingly charged me for overnight delivery when they had NO intention of mailing it that way. They sent me an email on the 26th stating that my item has shipped. When the item did arrive, postage was not dated until the next day. They still refuse to address this.
|On Oct 28, 2010, dangit116 Lancaster, OH wrote:
Bought a Bhut Jolokia plant from Hirts this year and in a previous year what was suppose to be Carribean Red Habenaro's---------They just weren't the right plants . Will never buy from them again !!!!
|On Sep 25, 2010, hammonds80 Middlefield, OH wrote:
I have ordered from them twice. Both times received plants that did not look good. Have now received an email telling me to remove my bad comments. If I do, they will replace a plant. The point is that I would like to receive nice looking plants. Good customer service f they offer to replace a plant but you still get poor marks for send poor plants in the first place. I get amazing shipments form Jade Point Succulents.
|On Aug 2, 2010, jfb32 Minneapolis, MN wrote:
I made a huge mistake in not researching this company or reading this group of postings prior to purchasing my plants. I purchased 8 bhut jolokia/ghost chili plants from Hirts in the spring of 2010. All but one is doing great but that is not my complaint. THEY ARE NOT BHUT JOLOKIA/GHOST CHILI PLANTS. They are all habaneros and when I confronted them about it, they stood by their word that they were indeed bhut jolokias and that they get their seeds from and I quote 'one of the most respected seed houses in the USA'. This is obviously not the case at all because not only did I get the incorrect plants, so did a whole lot of other folks. Hopefully this will find others before they make the same mistake. There are plenty of other places to purchase REAL ghost chili plants and I strongly advise you, especially if you actually want what you buy, DO NOT BUY FROM THIS COMPANY!!!!
|On Jun 20, 2010, lytkinedennis Staten Island, NY wrote:
On there ebay store i bought a yucca and an ensete. I made a big mistake. The plants i got came quickly but were both less than the size of a penny. These quickly rotted in my well draining soil because these came right out of tissue culture and had no roots.
|On May 28, 2010, jleigh Ballston Lake, NY (Zone 5a) wrote:
Posted on July 6, 2008, updated May 28, 2010
On May 28th, 2010, jleigh added the following:
Like I stated previously, they have seeds and plants that are hard to get around here... and ship them (sometimes) quickly.
However the germination rates on my last order from them was almost laughable... if I hadn't spent $2.99 for a packet of 10 tomato seeds. Customer service is difficult to deal with, and the plants I received died before the end of the season. The tomatoes I ordered didn't even flower before kicking the bucket. (The other plants, hardy geraniums and coral bells aren't hard to keep alive and I have entire flower beds full of both... no fault here.)
I'd say if you are really wanting of a specific pepper/tomato plant (etc) than you can try Hirt's, just be aware you may be disappointed
|On May 4, 2010, debles Tulsa, OK wrote:
Posted on April 10, 2003, updated May 4, 2010
On April 20th, 2008, debles added the following:
I ordered many tomato and pepper plants from them this spring. All of them arrived healthy and strong.
I was amazed that they were all in great shape because of the way they were packed, but once again I was thrilled to get heirloom plants, shipped quickly and at a decent price.
On May 4th, 2010, debles changed the rating from positive to negative and added the following:
Since I had good experiences in the past, I chose to order my pepper plants, some eggplant and one odd tomato plant from them this year through Ebay.
Still waiting for the pepper plants but not holding my breath.
The tiny eggplant seedlings and dead tomato plant arrived today. It was an orange purple smudge tomato that they charged just under $6 for plus shipping. It was lying completely dead in a box of styrofoam peanuts along with the 4-pack of eggplant seedlings.
After inquiring about the pepper plants, they've assured me that they will ship them today.
I ordered 4 pepper plants someplace else, just in case the ones from Hirts arrive dead like the tomato.
Don't plan to purchase from them again in the future. There are too many other providers who at least make an effort to fill orders properly and pack well for shipping.
|On Apr 7, 2010, IndianaGardener wrote:
They have stolen my bristlecone bonsai photo and used it without permission on two separate occasions on multiple sales websites each time! I have even asked them not to do so. Very dishonest! No company who commits intellectual property theft should be trusted.
|On Mar 30, 2010, InsaniD Columbia, MO wrote:
We spent $86 before shipping totals and bought through their eBay store, last spring. Here are two pictues of what we recieved (you'll need to copy and paste the links in the address bar above):
|On Mar 23, 2010, manuretea Medina, OH (Zone 5b) wrote:
I ordered Dr. Earths Organic Citrus Fertilizer from their Hirts Garden site. After waiting two weeks I received Espoma Citrus with a Dr. Earth's UPC sticker over the Espoma one.
On Mar 23, 2010, Hirt's Gardens (formerly Hirt's Greenhouse & Flowers) responded with:
"I have not worked for Hirt's Greenhouse & Flowers for over 6 years. The purchase she is referring to was actually purchased directly from Amazon.com and must be returned to them for the refund. She purchased the Espoma Citrus Food by mistake instead of the Dr. Earth Citrus Food.
|On Mar 17, 2010, gilligansroomie Millsboro, DE wrote:
Buyer Beware- I wish I would have researched her before I purchased from them. There are so many other Honest and reliable companies to work with, why choose one that is about 50/50 with good and bad feedback? Is your garden and time worth a 50/50 shot? I ordered several tomato plants from Hirt's and selected a delivery date of May 1, so that I was able to plant them when it was time. March 2, I had a box arrive to me with the plants in them, 2 MONTHS early. I was offered a refund, but only if I PAID FOR SHIPPING the plants back to them. Not my fault, should not be at my expense. Did not respond to my emails, POOR Customer Service!!! Like I said there are so many other Honest and reliable companies to work with, why choose one that is about 50/50 with good and bad feedback? Is your garden and time worth a 50/50 shot? Mine isn't. Shop elsewhere.
|On Feb 22, 2010, Kelsey_grow Mason, MI wrote:
I ordered several packages of seed from Hirt's - in particular, broccoli romanesco. When the seeds sprouted, I was skeptical about having the correct seed. Well, they had mislabled the seed and it grew out to be dinosaur kale! Of course, this is a much more common and less expensive seed. I contacted the company by e-mail, and got no response. I then checked Dave's Garden (which I should have done first) and saw all the negative responses. I believe all I got was a bait-and-switch routine and in my opinion this company is dishonest.
|On Jan 23, 2010, pwr4 Salinas, CA wrote:
I purchased a "P. lutea" from Hirts Greenhouse; I was very happy to receive it as I had lost my other plant to a fungal attack. I received that plant and it did indeed look to be P. lutea....until it flowered. The ping labeled as P. lutea is purple flowered which either means I have a super rare P. lutea (yeah right) or Hirts sent me a misidentified plant. I contacted hirts and was told to send my order and payment information along with an image of the ping in question. I submitted all the evidence and got such a short reply "Our grower assures us the plant is lutea" So fundamentally Hirts when presented with indisputable evidence will not do anything to resolve a mistake on their part. It is my suggestion all davesgardens members refrain from purchasing from Hirts. Matt Hirt is indeed a poor owner/grower/businessman and has no issues with committing what amounts to fraud - take this from someone in the Horticulture industry DO NOT buy from Hirts Greenhouse you might not get what you ordered and the quality of the plants you do receive is no where comparable to the price paid.
|On Oct 17, 2009, msimonel Ridgefield, CT wrote:
I am an experienced gardener. Ordered 100 saffron crocus bulbs. Received in fall 2008. Planted. Assured excellent drainage, etc. This year 2009, no bloom! I have other types of bulbs all over the property and in raised boxes, behind fences to keep pests away etc. These are all winners year after year. Crocus - nothing.
|On Sep 24, 2009, xenabui Baton Rouge, LA wrote:
I had ordered a few GHOST PEPPER PLANTS online from HIRT'S. Paid with my credit card and got the plants. I had put a lot of time and effort in growing these pepper plants. A few months had gone by, my plants are starting to have peppers. But the bad thing is that I realize they were not as hot as I thought it should have been. Then I do some research and realize it was not ghost pepper they had sent me. I had called and the lady told me to send the pictures and my information straight to the owners email. Which I did. The owner respond to my email, stating that i need to send the plants back and my proof of purchase. So I reply to the email stating that i have no problem sending them there plants back but i don't have my proof of purchase because it have been at least 3-6 months long. I mean how was I suppose to know that they ship me the wrong plants and therefore I need to keep my receipt for 3 to 6 months. So i asked them if they keep there records for that long, if they think I should still have mine. In that case they should check their record for my purchase. They reply to me saying that they will not issue a refund if i don't have proof of purchase. These people are very bad business. DON'T BUY FROM THEM!!!!!!!
|On Sep 7, 2009, tulatulip wrote:
what is with the horrible service? when you ask a question, you are lucky to get an answer, and when you do, it is a short rude response. matt hirt should consider being a little more professional since he is representing his company with his succint and gruff replies!
|On Aug 25, 2009, RebloominRose Holbrook, AZ wrote:
I bought six OSO easy roses from Hirt's. Two arrived dead--dried up!--and the others looked pretty roughed up. I contacted them and they said that I needed to take pictures. Well, I am behind the times and don't have a camera, particularly a digital one. They would not refund or make any other suggestions without pictures. I feel that their customer service really is awful. Basically they called me a liar. Never will I buy from them again!
|On Aug 13, 2009, habanero500 Spring Valley, CA wrote:
I have many friends who like to grow chiles. This past growing season I have had 4 people contact me to identify their plants. All of the plants were not the species they were supposed to be. All of them were purchased from Hirts through E Bay. I already got the wrong plants from them myself this year. They sold me 4 Bonda Ma Jaques habanero plants that were not Bonda Ma Jaques. I did get a refund. But now I fear my 12 Chocolate Bhut Jolokia plants are not what they are. I still have to wait to see pepper pods. My friend on the east Coast bought the same plants and they are all another species. I talked with a woman from Illinois who tried twice to get Scotch Bonnet and both times got the wrong plants. Another man from Ohio purchased Bhut Jolokia that is not Bhut Jolokia and my friend from LA also now has discovered she has the wrong plants. So far I am the only one that got a refund. Hirts refuses to give a refund to these others. They swear they have the correct seed. But what kind of nursery makes this many errors!!! I truly believe they do not have the correct chile pepper seed and know it. They count on the E Bay transaction being too old, because it will take awhile before your chile plants bear fruit. So if my 12 Chocolate Bhut Jolokia plants turn out to be something else I will sue them. I sell rare chiles for high dollar so I have the right to sue them for wasting my time. So if you are mad here is another thing you can do. Most states require Agricultural paperwork to ship live plants. Find out if this applies to your state. If so report them. The fines they will pay will be far more than the money they make by not making a refund!!!
|On Jun 8, 2009, midrashist Philadelphia, PA wrote:
I ordered roughly three hundred dollars of plants this spring thru ebay. They were shipped immediately. Most of the plants arrived looking o.k.
|On Jun 4, 2009, jvhagerman Banning, CA wrote:
I have purchased from Hirt's Gardens on ebay prior to attempting to purchase again now. The plants I received before were mostly good and did well. However now he and his company won't even bother to reply to my before purchase questions. Evidently they don't need business as customer service is terrible. After reading all the comments especially the negative ones it's enough to make any one not purchase anything from this place.
|On Jun 3, 2009, SKNBR wrote:
This company stinks. My plants arrived, just about DOA. The roots were so matted, I can't imagine how long they've been sitting in the pots they arrived in. I also ordered seeds from them and I don't have high hopes of germination. It's $30 of my life I'll never get back again. Buyer beware. This company is horrible and should be ashamed of the products they sell.
|On May 24, 2009, perenniallyme Jamaica Plain, MA (Zone 6a) wrote:
Last fall I bought several packets of seed from Hirts through Amazon, because I had gift certificates there, and they had some unusual varieties. One packet they sent me was not what I ordered, but I didn't complain. However, most of the 8 or so not inexpensive packets contained no viable seed at all. Of course it took me through the winter and into the spring to determine that they were not viable, so I doubt I can do anything to get my wasted money back.
|On May 20, 2009, lkinnj Hoboken, NJ wrote:
Recently bought 4 tomato plants from this place. They came in a box. When I took the plants out of the box, they were all twisted and one had broken at the stem. The leaves have diseased spots all over. I worked with the merchant to get a refund. After sending pics, the merchant said they looked fine. Well they don't look fine comparing to tomato plants I have seen at local nurseries! Buyers beware. I will never order from this place again
|On May 14, 2009, eileentibet Center Barnstead, NH (Zone 5a) wrote:
This winter I won item(s) on ebay that had been posted by Hirts. Yes, Hirts uses ebay to sell plants! I couldn't read or see my winnings on ebay from Hirts Garden even though I was the winner.
|On May 12, 2009, Tex68 Long Branch, NJ (Zone 7a) wrote:
I ordered 8 echinaceas and 4 globe thistles through eBay. I was aware they were STARTER PLANTS grown in 2x3" containers. Shipping was timely and the starter plants were shipped with tape all over to protect the dirt on the tiny pots. The plants looked healthy but obviously they were soo tiny as if they just sprouted from seeds. So tiny that 20 days later despite TLC, out of the 8 echinaceas, only 2 are growing new leaves, 3 are holding their breaths, and the other 3 looks like they're gonners.
|On Apr 23, 2009, maryamd Chicago, IL wrote:
I will never buy anything from them. BEWARE if you are buying from them!!!
|On Mar 27, 2009, knpeterson Waynesville, MO wrote:
AKA "Seed Mart". I purchase many seeds on Ebay from this company. I was attracted to the low shipping cost. These are the things I found wrong:
|On Mar 9, 2009, LarryR South Amana, IA (Zone 5a) wrote:
I recently received an email from Hirt's, stating that I had purchased a packet of very expensive seeds (Meconopsis poppy). I had visited the Amazon.com site of this seller while doing some research on an article I was writing. At no time did I place an order nor did I supply my credit card number or my address. Interestingly, those two items ARE stored on the Amazon.com web site.
|On Feb 12, 2009, frenchy87128 Muncie, IN wrote:
These guys couldnt grow weeds if they had to! I've bought seeds from them which when sprouted ended up being MISLABELED! There's a big difference between a temperate and tropical plant!
|On Feb 4, 2009, plantgnome Coram, NY wrote:
This is the last time I order from these people. None of the seed germinated-i mean none, bears breeches, peony, primrose etc. The jasmine plant i got was about 1 inch tall and is still 1 inch tall after 8 months, I should be lucky its not dead yet.
On February 4th, 2009, plantgnome added the following:
Oh-just to be fair-the amaryllis bulbs did bloom very nicely. So I guess bulbs are okay with this company. I give bulbs a positive and the rest, just read above.