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Comments regarding Hirt's Gardens (formerly Hirt's Greenhouse & Flowers)

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167 positives
36 neutrals
136 negatives

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RatingAuthorContent
Negative tweetybird123
(1 review)
On Aug 19, 2008, tweetybird123 Patchogue, NY wrote:

After ordering 50 seedlings of New Mexican Anahiem Chili Plants...I recieved my delivery only a week late. The packing was OK for the most part as they use alot of tape to keep the soil from falling out. They were healthy and hearty.
With that said, what was suppose to be Anahiems weren't them at all. All through the early summer months, we couldn't understand why they weren't growing. To make a long story short......THEY ARE TOBASCO CHILIS!. After being dissapointed and unable to eat or make salsas out of them (unless you want to numb your tongue) I called them 3 times and was put on HOLD. I sent 5 E-mails requesting an explanation or at very least some type of compensation. N O T H I N G!!!! I Heard N O T H I N G!!!!!!!!. Not only is it rude, but it is unprofessional.

So, anyone who is willing or interested in ordering from them. ( I went through AMAZON). All I can say is BUYER BEWARE!!!!!!!. Now they have my money and I have hundreds of chilis that will blow your socks off. Oh well, I learned a lesson about buying seedlings online. SHAME ON HIRTS!!!!!!!!!!!!!.
PS....Does anyone wanna buy any Tobasco Chilis at a bargain???? ha ha!

Negative mcollum83
(6 reviews)
On Jul 31, 2008, mcollum83 Hay Springs, NE wrote:

At first everything was fine. I bought a hindu rope plant from the company. There was a lot of pink and green in the plant, and I was impressed. Though it did look like plugs were just carelessly thrown in the pot, the dirt was real loose, it was potted right before it was sent...but hey, everybody does their own thing. Then shortly thereafter my mother calls me and tells me to take a good look at the plant, because I had gotten her one too! And, it seems that my plant and hers as well, came with buddies! Mealy bugs everywhere! And yes, they came from these plants, this is my ONLY house plant, and it has never been outside (not that there are mealy bugs out there either). I understand that things like this happen, but I want the company to acknowledge it. I emailed the company, and over a month, and no response. So, I guess they just must not care about what their customers think! Heck, there are lots of other suckers out there that they can sell to! If you are prepared for bugs, and can isolate and treat immediately...then take your chances. But if not, then don't even think about buying from here. And I never suggest buying from somebody that you can not get in contact with...that just spells trouble. I would stay clear.

Negative njoh786
(1 review)
On Jun 18, 2008, njoh786 Cincinnati, OH wrote:

I ordered at least 25 tomato and pepper plants from Hirt's because my normal supplier was out for the season. When the shipping package arrived,the box hadn't been taped or packed properly.The bottom of the box was falling apart due to improper taping.The plants and styrofoam began falling out of the bottom of the box as soon as I accepted the delivery. Once I opened th box,I realized that there were hundreds of styrofoam peanuts lying on top of the plants that were all jumbled-up. The plants were all tangled up and in a mess.Once I got the plants out of the box,I soon discovered that one plant was broken,one plant was diseased,most were in poor condition and some were very wilted.I called and complained about the shipment and asked to speak to the owner.The person who answered the phone was the incompetent individual who packed the order in the first place. She was defensive about my complaint.I asked to speak to the owner and she took the message. One day later I hadn't heard from the owner,so I called them back. The same incompetent person answered the phone,got defensive again,but then put the owner on. The owner was defensive and argumentative. The owner tried to avoid the customer service issue and ultimately hung-up on me.Don't order anything from these people!!!

Negative johnsvmf
(8 reviews)
On Jun 17, 2008, johnsvmf Morgantown, WV (Zone 6a) wrote:

I placed an order for 2 plants in mid February 2008 that Hirt's indicated were in stock and would be delivered in days. 30 Days after I placed the order (mid March) I called to inquire about the status and I was told they would ship early spring. 60 days later I received a snail mail notification that the primary plant I wanted was not in stock. I called to cancel the order since Hirt's didn't reduce the cost of shipping and I only ordered the plant they had in stock to defray the shipping cost in the first place.

I was informed that the lone plant was en route. Hirt's customer service told me to refuse shipping and I would receive a full refund to include shipping. 60 days after the plant was returned and Hirt's didn't refund my money I again inquired about my account status. I received unprofessional treatment and was generally given a hard time. Since I placed the order through Amazon I decided to seek resolution through them. Amazon refunded my money with 8 hours of investigating the situation.

I had previously purchased peonies and fruit trees from Hirt's gardern and everything was fine. This experience was unrewarding and I will not be back.

Negative kathrynfw
(1 review)
On Jun 9, 2008, kathrynfw wrote:

Purchased two kinds of lily bulbs. They came in paper bags marked in black felt tip pen.
Arrived dead. They told me to follow package directions and send them back to Holland Bulb company. I wrote back to tell him there were not package directions and they did not respond. I looked up contact information and called the number. I asked if Alan Hirt was available and he asked what the call was about. He said I had the wrong number. I asked if I had dialed (and read the number aloud) he said I had mis-dialed. I dialed redial and read that the number did match the contact number he gave. Subsequent calls all resulted in hangups on his end.
Ebay said that he is required to have legitimate contact information and says I can also report him via Paypal "significantly different from description." I did this as well. With such a negative history, why don't people shut them down?

Negative Myralee
(1 review)
On May 24, 2008, Myralee Cincinnati, OH wrote:

My best friend and I are both avid gardeners. We went in together to purchase 2 prayer plants from this company in an eBay auction a few months ago. The auction was for 2 different kinds of prayer plants, one that she wanted and the other one was for me.
They arrived 2 weeks later. Many of the leaves on my friend's plant were crumpled, broken and torn. She removed the damaged leaves and the plant has since grown back.
On the green one that was mine, a lot of the leaves had large brownish spots and brown edges. I removed the leaves with spots but new spots kept coming up on other leaves. My friend and I sent several emails to Hirt's asking for help. They only answered one of the emails, in which they asked for pictures of the plants. We sent the pictures then heard nothing more from them. No apology, no offer to replace the plants or offer a refund. They did not even answer our requests for advice on how to get rid of the leaf spots from my plant. This company is severely lacking any kind of good customer service ethic.
Luckily, I decided to purchase another prayer plant from a different ebay seller to replace the one I got from Hirt's. That seller not only sent me a bigger, healthy prayer plant but she also helped me get rid of the leaf spots on the other prayer plant I got from Hirt's.

Negative rbigg
(2 reviews)
On May 19, 2008, rbigg Louisville, KY wrote:

Purchased a bunch of stuff via multiple orders from their website. Everything came except for one order, 2 sets of netted peat pellets, a whopping $5 of price. It didn't come. After repeated attempts via email I was told "USPS has it marked delivered, ask them where your stuff is." This company has no idea of customer service.

Negative KELLY123
(1 review)
On May 18, 2008, KELLY123 PINEVILLE, OH wrote:

SAME AS THE OTHERS
I ordered through amazon.com. I ordered tomato plants and vegetable seeds in April and they sent the plants US mail and it was 19 degrees here and snowing so the plants arrived frozen solid. When they thawed they were limp and dead and I notified them immediately. and they were very rude and will not refund my money or replace them. I have a complaint in with the Ohio Attorney General and BBB right now,so I am hoping they will help me......I am in a very rural area and very far from stores and unable to drive the distance to the grocery store very often so I wanted to grow fresh vegetables at home.
I have not planted the seeds yet as it is still freezing here,so I don't know whether they will grow or not.

Negative plantobsessed
(2 reviews)
On May 1, 2008, plantobsessed (Zone 8a) wrote:

A bad business! Won't find a repeat customer here. The negatives reviews on here, Amazon, & Ebay are right. I received a damaged plant (many broken branches, droopy leaves, dry soil). I contacted them, they asked to send pictures, I sent them multiple pictures as proof, didn't hear from them since. There are good and bad mail-order businesses out there, this is a bad one.

Negative dogwalker
(3 reviews)
On Apr 29, 2008, dogwalker Marlborough, MA (Zone 5b) wrote:

I ordered a Monkshood from Hirts through Ebay. Made my payment right away. Plant arrived about a week later. It was in a very small box filled with those white peanuts. When I took the plant out I found that it was damaged. The stock was about 5 inchs long but was bent and broken about 1 inch from the soil. When I called they told me to take a picture of the damaged plant and email it to them. I guess they didn't trust me over a $7.00 plant. I took the picture and emailed it along with the invoice. About 2 days later I got an email back that said, "just cut the stem below the damage, it will grow back".
That was it!
No, "sorry sir about the damage"
No, "we will be glad to replace that plant for you".
No, "we'll be glad to refund your money sir".
All I got was CUT OFF THE DAMAGE.
If this is their idea of customer service, I don't know how they stay in business.
There are too many other places to buy my plants and spend my money then with someone who plainly shows that they really don't care.

Negative mbabbitt
(8 reviews)
On Apr 8, 2008, mbabbitt Bothell, WA wrote:

I bought a daylily from Hirt's via Amazon. I received the plant within one week. It arrived in excellent shape in a 4 inch square pot, fully filling the pot ; it was also packed very well. I have bought daylilies from several suppliers and this plant was definitely in the better quality class.


On May 7th, 2009, mbabbitt changed the rating from positive to negative and added the following:

I ordered 2 diferent dahlias from them via Amazon -- 2 to a bag, 4 in all. I got dead stuff -- and nearly dead stuff. I will never buy from these guys again. They should never have been sold and should never have been sent. Their phone customer service is only 4 hours per day. Good luck getting through. When you get such garbage, you realize these people really don't care what you end up with. What a disgrace.
On May 9th, 2009, mbabbitt added the following:

I tried the email address and asked for my money back. I got an email saying I would get a refund. At least that was good, but nonetheless, garbage like was sent me should never have been sold or sent in the first place. Have they heard of quality assurance or quality control? Obviously not.
Negative knexsen
(10 reviews)
On Apr 7, 2008, knexsen Virginia Beach, VA wrote:

I am soooo not impressed with this company. I found them as seed sellers on Ebay, and decided to peruse their website for exotic and tropical seeds. I placed an order of about $100 with them.

It took longer than I expected to receive my order. The seeds were packaged in tiny ziploc bags with VERY little information about the contents. I had to spend hours googling the genus info to know how to propagate and care for anything I planted.

As it turns out, all that time researching was completely wasted. NOT A SINGLE seed I received has sprouted. MANY were not even viable at the onset. Even the ones that did not float (i.e.--the test for viability) have done NOTHING.

I use the chamomile/hydrogen peroxide method of pre-soaking and scarified the hard seeds, and still have had NO LUCK. This method works with about a 90%+ success rate for me, usually. It HAS to be the seed quality. I am so disappointed to have gone through all the money and trouble of researching, waiting, planting, etc. just to have all hopes of pay-off dashed.

Luckily, I have since found Garden Store & More. Although they don't seem to carry the exotic and tropical non-flowering tree seeds I was hoping for, they have MANY, MANY other types of tropical and exotic plant seeds to choose from. Their customer service has also won me over, and 99% of the seeds they've sent me have germinated!

I really wouldn't recommend wasting your time or hard-earned money on Hirt's.

Negative 1977
(1 review)
On Mar 28, 2008, 1977 East Sparta, OH wrote:

I GOT SOME PLANTS AND SEEDS FROM HIRTS THE PLANTS ARE NICE BUT THE SEEDS DID NOT GROW! THEY HAVE HORRIBLE CUSTOMER SERVICE! THE OWNER IS RUDE AND TERRIBLE TO DEAL WITH! BEWARE OF THIS COMPANY!!!!!!!!!!!!!

Negative tomatogrower21
(1 review)
On Mar 16, 2008, tomatogrower21 Orange Park, FL wrote:

They may have wonderful products, but beware and make sure you read all the details regarding delivery dates.
Terrible customer service, I'm not sure they understand
they are dealing with people who can find other sources
for product where the seller is glad to have the business.
One time dealing with them was enough for me. And, yes,
I agree some of the positive "experiences" do sound
contrived.

Negative MistyPetals
(3 reviews)
On Mar 13, 2008, MistyPetals North Augusta, SC wrote:

I purchased two plants from this company on Ebay last spring and waited and waited and waited for them to bloom or do something. Summer came, not a leaf or anything else. These plants did absolutely NOTHING!!! I am more than a little disappointed.
I am very angry regarding this situation.
Tonight, I ordered seeds from a company named SEEDMART, which I now after 'winning', realize is affiliated with HIRTS. When I realized they were the same company, I quickly tore up the invoice. They can never have another dime of my money. They DISGUST me!
A better way to spend cash is to donate it to charity. Also, I have the sneaky suspicion their positive feedback here is self-produced. BEWARE!
End-rant

Negative rob1977
(1 review)
On Mar 7, 2008, rob1977 East Sparta, OH wrote:

HELLO PEOPLE......
MY EXPERIENCE ON THIS COMPANY IS WORST; HORRIBLE ; I ORDER 1 ITEM ON EBAY BUT I FOUND OUT THAT THEY R CLOSED WHERE I LIVED SO, I CANCELLED IT COZ I WANT TO SEE IT IN PERSON SO I CALLED AND E-MAILED THEM AND THEY SAID NO PROBLEM ... SO I WENT THEM IN PERSON COZ I'M CURIOUS OF ONE ITEM HOW IT LOOK LIKE AND I ASKED HER WHERE IT IS THAT ITEM AND SHE QUICKLY REMOVE THE TAG AND TRY TO SELL ME THE WRONG ONE BUT I TOLD HER I WANT TO SEE THE TAG AND NAME WRONG AND THEN SHE CHANGE HER STORY SAYING THIS IS THE CLOSEST PLANT WE HAD...I STILL PURCHASED PLANTS AND WHEN I CAME HOME I READ MY E-MAIL THEY DIDN'T
CANCELLED IT I EVEN TALK TO A WORKER WHEN I WAS THERE SAYING THEY WILL TAKE CARE OF IT... SO I CALLED AGAIN AND THE I TALKED TO THE OWNER HE WAS REALLY RUDE ON THE PHONE. SO THOSE PEOPLE WHO WANTS TO ORDER ON THIS COMPANY WATCH-OUT !!!!AND GOODLUCK!!!!


On March 8th, 2008, rob1977 added the following:

exuse me for the spelling errors !!! it's our keyboard malfunctioning....thanks
Negative pajaritomt
(9 reviews)
On Jan 17, 2008, pajaritomt Los Alamos, NM (Zone 5a) wrote:

I ordered 5 packages of poppy seed from this company in October. Two were sent right away. Two were backordered but came within a few days. One never came at all. When I contacted the company by email to find out when the last one was to come, they told me that their records said they had already shipped it. I kind of doubt that since I have not had trouble with stuff missing in the mail and since the cultivar that never came is out of stock at many other nurseries. i will not order from this company again and should have paid attention to their poor rating here on watchdog.

Negative ccjs
(1 review)
On Dec 27, 2007, ccjs wrote:

I received an amayrillis bulb as a gift ordered from Hirt's. I knew what had been ordered for me so when I received something else, I contacted Hirt's. The customer service was awful. I asked why I didn't get what was ordered. Response: "we had an employee that wasn't paying attention to what she was doing." I was then told to return the in-correct bulb and they would "make a note" to send me the correct bulb next year!!! I asked if the gift sender had been notified that the correct bulb was not sent and was essentially told that that wasn't their problem. I finally told them that I would just advise the sender to longer do business with them.

Also, my sister-in-law received an amaryllis bulb from Hirts (same gift sender) and it was rotten.

Negative Hillbilly_Gran
(23 reviews)
On Aug 22, 2007, Hillbilly_Gran Jasper, AR (Zone 7a) wrote:

I have purchased bulbs from them via Ebay, on several occasions. In one order I received nothing more than dried out husks, the date on the package was for the PREVIOUS year! They were replaced, but when the 1 that survived bloomed it was not what I ordered. None of the others, and we are talking about a dozen or so, never even sprouted!Whenever I find something I want and they are the seller---I look elsewhere. Buyer beware!!

Negative mtnqueen
(19 reviews)
On Aug 20, 2007, mtnqueen Ellijay, GA wrote:

August 20. 2007---Terrible experience with Hirt's through Amazon. The plants I received were a total disgrace. I had several conversations with Pam (she was always very nice) Allan is the owner and he is the problem. I sent him digital photos of the plants---no comment and this has been dragging on since July. No response no offer of any replacement so I took my only recourse and had my credit card remove the charge from my account.NOTE: IF YOU PAY BY CREDIT CARD YOU CAN HAVE THAT CHARGE REMOVED FROM YOUR BILL. YOU MUST PROVE YOUR CASE BUT THAT IS NO PROBLEM WHEN YOU KEEP YOUR PAPERWORK.

It is very obvious to me why they have such a negative record, it's a shame that Amazon deals with them. I would NEVER deal with them or say a good word about them in the future.

Negative DonnaJeanSD
(1 review)
On Jun 23, 2007, DonnaJeanSD Lead, SD wrote:

I placed an order for 5 African Violets from Hirt's through Amazon. They arrived in a timely manner however they were a real big mess. The 4" pots were set into a Priority Mailing box with nothing covering them. On top of this they had poured styrafoam packing peanuts. One of the five plants was still upright the rest had spilled. Soil was stuck to the leaves of the plants, most of the leaves were damaged.

I contacted there customer service twice and have never heard back. I could of returned them but having purchased through Amazon and using a gift certificate I could only receive credit or replacement. I had little doubt the shipping would improve with replacements so I attempted to salvage the plants.

They appeared to have been beautifully full developed plants when they went into the box for shipping but are now not much more than starter plants and I'm not sure they will make it.

Needless to say I will never order from Hirt's again.

Negative otisbird
(2 reviews)
On Jun 16, 2006, otisbird Los Osos, CA wrote:

I ordered a clematis from them on Ebay. It took 4 emails & 30 days before they finally shipped it. The plant was very nice, but shipping was ??? 30days!!! I will NEVER order from them again.

Negative cynthsmthrmn
(8 reviews)
On May 20, 2006, cynthsmthrmn Gilmer, TX (Zone 7b) wrote:

I have ordered several items from Hirts through Ebay and thought I'd order a few things from their web site. The plants arrived all in excellant condition. A couple of weeks later I placed two large orders one containing mostly irises and dahlias and the other a few misc items. A couple of weeks later I received the irises. All beautiful and in excellant condition. The packing slip showed that the complete order was included. I emailed them promptly to let them know that the dahlias were not included. No response. Sent a second email a week or so later... no response.
I called customer service. I explained the situation and assurred the lady that it did not say the dahlias were backordered. Without getting enough information to look up my order, she told me she was going to look it up and laid the phone down. I sat there for over 15 minutes listening to people talk in the background before someone hung the phone up. I immediatley called back and got the answering machine. When I began leaving a message, I was again disconnected. I sent several emails stating that I no longer wanted to know the status of my order, but just wanted a refund on the remaining items. Never got a response and never got any of the other items.

Since then, I have accidentally ordered from them again on Ebay. (Seedmart....go figure) and received the order in perfect condition.

Final thoughts: IF you get your order, you will be pleased with the items. It is a gamble.

Negative zostropz
(2 reviews)
On May 13, 2006, zostropz San Diego, CA wrote:

TERRIBLE, TERRIBLE EXPERIENCE. The absolute worst plant experience ever. They have the worst customer service of anyone I have ever dealt with. I bought some plants from them, the first one spent more than a week in the mail because they sent it by UPS instead of by priority mail like I specified during checkout and it was shipped late in the week and UPS does not transit on weekends. The plant arrived weak but has since rebounded some. My second plant was pretty much incident free, shipped on Monday and arrived on Friday but again, I chose priority and it was shipped by UPS. I bought one more plant and this is where the nightmare is happening. Although I received an absolute beautiful plant, it was the wrong plant. I offered to buy it at about $10 off since he would have to reimburse me for shipping and he wouldn't do it, made me ship it back to him so I did. Then he again sent it UPS and it got stuck on the train so yesterday, it should have been here and it didn't make it. I e-mailed him and he just tells me to file a UPS claim if it is dead. Never once and explanation, doesn't say sorry, doesn't do anything except get off of an e-mail as fast has he can. Never once have I received anything more than a one line reply from my e-mails and not once has he answered an ebay message, I had to find his personal e-mail and deal with him like that. Save yourself a serious headache and think before you buy from this company.
Mark


On May 15th, 2006, zostropz added the following:

I finally got my replacement plant. To make matters worse, UPS messed up getting it here on Friday and I had to wait to Monday, a full 8 day's transit. Anyhow, the plant was a little wilty but looked good for the most part. I am still leaving a negative feedback because not once did the seller say anything similar to "I'm sorry about the mistake, here's a replacement". I sell on ebay too and the couple of times I sent out a wrong plant, I said "keep it, it was my mistake" and then I sent them the correct one. To add insult to injury, when I contacted him Friday to tell him the box was stuck in northern California, he typed back in a rude looking message, "If the plant is dead, file a claim with UPS" He hasn't once offered more than a one line answer to me. He obviously doesn't have time for me, so my business and the business of all my friends must not be important to him.
Mark
Negative brokenbar
(4 reviews)
On May 9, 2006, brokenbar Cowley, WY wrote:

I ordered many kinds of seeds from their ads posted on Ebay. They advertise and sell a lot of vegetable & flower seeds that are not the run-of-the-mill varieties (They also command a higher price for just a few seeds of any one particular variety.) Seeds were OLD and had minimal to nil germination. I am an experienced gardener with 35+ years of growing and selling vegetables. I have a greenhouse, heated germination mats and professional lights so it was not my ignorance or inexperience that was to blame for the poor germination rates. In general, I feel that everyone should be cautious about buying seeds on Ebay unless you KNOW you are buying from a trusted source. Hirts Greenhouse does NOT fall into that catagory and I will not purchase seeds from them again, period.

Negative fido49
(1 review)
On May 8, 2006, fido49 Frankfort, KY wrote:

Took my money and will not respond to emails. What a bunch of bums. DO NOT BUY FROM THESE PEOPLE!!!

Negative cybodhi
(1 review)
On May 4, 2006, cybodhi Tulsa, OK wrote:

Terrible experience. Quick payment, but no delivery and no response to five emails. They do business on ebay under the name "SEEDMART".

Negative acwtim
(16 reviews)
On Apr 30, 2006, acwtim Acworth, GA wrote:

DO NOT ORDER FROM THIS COMPANY. THEY ARE ONLY INTERESTED IN MAKING MONEY OFF INFERIOR QUALITY PLANTS.Ordered 3 canna bulbs off e-bay. It cost me $19 for bulbs and shipping. The bengal tiger bulb, which I was the reason for ordering to begin with, was tiny, dead, and rotten looking . I e-mailed the company and they replied that I ship it back. I was not paying shipping to return the bulb after what I had already spent. I planted it any how and it never came up. The other 2 bulbs finally came up, but are such inferrior quality, I would not have paid a dime for them.


On May 10th, 2006, acwtim added the following:

THIS COMPANY HAS AN UNSATISFACTORY RATING WITH THE BETTER BUSINESS BUREAU
Negative dozer613
(4 reviews)
On Apr 30, 2006, dozer613 Hillside, IL (Zone 5a) wrote:

Bought 8 sets of seeds off ebay,sent 3 right away, 1 couple weeks later,4 never came and filed paypal complaint.Received refund after one month then they had audacity to send emails stating that I had to pay again.
Will never buy from again,customer support is non-existant

Negative rthawk10
(2 reviews)
On Apr 14, 2006, rthawk10 Saint David, AZ (Zone 8a) wrote:

I ordered an "Christmas Cactus" from ebay, the plant is an african euphorbia. Poorly packed,sad shape, there was a pot but the plant was not in it, the dirt was all over in the box and the plant was broken off. Now a month or more later it looks like it will live.I will never order from them again.

Negative erinb007
(1 review)
On Apr 5, 2006, erinb007 New Albany, OH wrote:

Would NEVER order from here again. They sent tiny, tiny, almost dead plants to my Mom (I ordered for her off ebay) and god love her, she tried to nurse them back to health. She called them immediately when she got the order to say they didn't look like they would make it. They said they would refund if they died. Well, they died. And after she left several voice mails and e-mails and I left several (neither of us got a response) I finally got someone live. "Send in the dead plants and we will refund your money." We did and a year later, I am still trying to get a refund. No response. THEY ARE SCAM ARTISTS.

Negative JaxFlaGardener
(5 reviews)
On Mar 16, 2006, JaxFlaGardener Jacksonville, FL (Zone 8b) wrote:

Last year I won the bidding on a Chinese ground orchid, a golden lotus banana, a yellow clivia, and an Alocasia 'Hilo Beauty'. It was mid-winter in the area where Hirt's is located, so I suggested the shipment be delayed until the weather was more conducive to shipping. My suggestion was not heeded. When I opened the box, I found the orchid and the Alocasia completely black from freeze damage! The clivia and banana were fine. If the freeze damage had occurred during shipping, all the plants would have been damaged, so I knew Hirt's had boxed up severly freeze damaged plants and mailed them to me. I took photos of the plants and sent E-mails with the photos attached. An automated response said that, due to possibilities of computer viruses, messages with attachments would not be opened. When I resent the E-mail without photos attached, I finally did get a response. I was told that I should return the plants (at my expense) for a refund. Seeing the feedback here about refunds often not being processed, I didn't bother sending back the plants. The two freeze damaged plants did finally recover, so I let it go.

Too bad we can't post pix along with our notes here. I still have my photos documenting the freeze blackened condition of the plants upon arrival.

My suggestion would be, don't buy at all or, especially, don't buy in wintertime when you are likely to receive their frozen nursery stock.

Jeremy

Negative Ponderer
(1 review)
On Jun 12, 2005, Ponderer Keithville, LA (Zone 8a) wrote:

Several months ago I bought several hundred dollars worth of plants from Hirt's on eBay. It was several auctions. Their instructions said that I could combine auctions and pay half the shipping on the total. I guess I could have figured it myself, but I emailed them for a total to be sure that I sent the correct amount. And hoping I could possibly get another discount since it was so many plants. No response. I emailed again. No response. Only the automated invoice at the end of each of the auctions. Again I requested a total. No response. I called them. "We're awfully busy. I'll get a total off to you in a few days". A "few days" pass and No response. By now I'm leary of sending my money off to someone that won't communicate with me so I don't. No additional requests for payment are sent to me. No "non-paying bidder reports", nothing. It's just like the auctions never happened. I personally have no experience with their plants. I never received them. Thank goodness I never paid for them either.

Negative DebbieSells
(2 reviews)
On May 23, 2005, DebbieSells San Jose, CA (Zone 9a) wrote:

I did receive the plants that I won on EBAY, but the poor plants were not in good shape. There is a red "clearance" sticker on the one geranium-from another store. The other geranium is beyond help. It is just plain dead. The packaging was just the plant in a pot with dirt and masking tape wrapped around it. It arrived dried out & missing most of the dirt. This was disappointing..won't buy from them again.

Negative Strever
(9 reviews)
On May 8, 2005, Strever Hiouchi, CA (Zone 8b) wrote:

i received 4 bulbs from Hirt's Bulbmart which 3 were rotten
they require rotten merchandise to be returned at my expense for a refund ???
what kind of customer service is this ?

Negative Zuzu
(38 reviews)
On Apr 24, 2005, Zuzu Sebastopol, CA (Zone 9a) wrote:

I strongly urge my fellow gardeners to avoid this Website. They say they process orders within a day. I placed my order on March 10th and did not receive it until April 12th. By that time, I had sent three e-mails asking what had happened, but I did not receive a response to any of them.

Four of the 13 items were not included. A line was drawn through the names on the packing list. No explanation was offered for their absence, and the missing items are still being offered for sale on the Website.

Common varieties were sent instead of the fairly exotic ones listed on the Website. A Saxifraga oppositifolia, for example, turned out to be a common arendsii.

The perennials I received were tiny, withered, and yellow. The bulbs had been growing for a long time in stapled brown paper bags without any airholes. The new growth was dead or dying.

I e-mailed the company with my complaints the day I received the order. No one ever responded to my message. Their policy requires the dissatisfied customer to repack and return the plants. The customer also has to pay the return postage and cover the cost of tracking and insurance. Why should a dissatisfied customer have to insure a box of worthless plants?

Negative tyshee
(9 reviews)
On Oct 12, 2004, tyshee Kenai, AK wrote:

I got old lilies for a high price. They had pale green growth about eight inches long and of three bulbs only one bloomed. Three more were puny and three were fine. When I wrote to them about the puny dried up bulbs they ignored me. MY girlfriend wrote many many letters to them and finally got a refund but she put a lot of effort into it.

Negative ronpaint
(1 review)
On Jun 24, 2004, ronpaint wrote:

I ordered two sets of 3 lily bulbs. None have come up. I have contacted them and was told that I had to dig up the bulbs and mail them back at my expense to get a refund. . If the bulbs didn't come up chances are they rotted! I have never had another gardening company to make this request. I think that they must be selling old bulbs. I also ordered a peony, it arrived almost completely rotted. It tried to sprout but didn't make it. I was told to wait until the end of the season and get back with them about it. The customer service for this company is really poor, sales are the priority here, not customer satisfaction!

Negative DeeS
(2 reviews)
On Apr 24, 2004, DeeS Ladoga, IN (Zone 6a) wrote:

I purchased a tree peony,from this company, via e-bay. He specifically offered delayed shipping, which I requested, when sending payment, as instructed.He totally ignored the request, and mailed immediately. When I arrived home, after a 10 day trip, the plant was a dried twig, that did not make a come back, no matter how I pampered it. I e-mail him immediately upon my return and was very nice, explaining how heartsick I was (it was to be my first tree peony, and an anniversery gift) and asking if he would replace, if it didn't make it. I have never received a response from him.I am no longer being nice about this. I WILL NEVER BUY FROM THIS COMPANY AGAIN!!

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