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|On May 1, 2008, plantobsessed (Zone 8a) wrote:
A bad business! Won't find a repeat customer here. The negatives reviews on here, Amazon, & Ebay are right. I received a damaged plant (many broken branches, droopy leaves, dry soil). I contacted them, they asked to send pictures, I sent them multiple pictures as proof, didn't hear from them since. There are good and bad mail-order businesses out there, this is a bad one.
|On Apr 29, 2008, dogwalker Marlborough, MA (Zone 5b) wrote:
I ordered a Monkshood from Hirts through Ebay. Made my payment right away. Plant arrived about a week later. It was in a very small box filled with those white peanuts. When I took the plant out I found that it was damaged. The stock was about 5 inchs long but was bent and broken about 1 inch from the soil. When I called they told me to take a picture of the damaged plant and email it to them. I guess they didn't trust me over a $7.00 plant. I took the picture and emailed it along with the invoice. About 2 days later I got an email back that said, "just cut the stem below the damage, it will grow back".
|On Apr 8, 2008, mbabbitt Bothell, WA wrote:
I bought a daylily from Hirt's via Amazon. I received the plant within one week. It arrived in excellent shape in a 4 inch square pot, fully filling the pot ; it was also packed very well. I have bought daylilies from several suppliers and this plant was definitely in the better quality class.
On May 7th, 2009, mbabbitt changed the rating from positive to negative and added the following:
I ordered 2 diferent dahlias from them via Amazon -- 2 to a bag, 4 in all. I got dead stuff -- and nearly dead stuff. I will never buy from these guys again. They should never have been sold and should never have been sent. Their phone customer service is only 4 hours per day. Good luck getting through. When you get such garbage, you realize these people really don't care what you end up with. What a disgrace.
On May 9th, 2009, mbabbitt added the following:
I tried the email address and asked for my money back. I got an email saying I would get a refund. At least that was good, but nonetheless, garbage like was sent me should never have been sold or sent in the first place. Have they heard of quality assurance or quality control? Obviously not.
|On Apr 7, 2008, knexsen Virginia Beach, VA wrote:
I am soooo not impressed with this company. I found them as seed sellers on Ebay, and decided to peruse their website for exotic and tropical seeds. I placed an order of about $100 with them.
|On Mar 28, 2008, 1977 East Sparta, OH wrote:
I GOT SOME PLANTS AND SEEDS FROM HIRTS THE PLANTS ARE NICE BUT THE SEEDS DID NOT GROW! THEY HAVE HORRIBLE CUSTOMER SERVICE! THE OWNER IS RUDE AND TERRIBLE TO DEAL WITH! BEWARE OF THIS COMPANY!!!!!!!!!!!!!
|On Mar 16, 2008, tomatogrower21 Orange Park, FL wrote:
They may have wonderful products, but beware and make sure you read all the details regarding delivery dates.
|On Mar 13, 2008, MistyPetals North Augusta, SC wrote:
I purchased two plants from this company on Ebay last spring and waited and waited and waited for them to bloom or do something. Summer came, not a leaf or anything else. These plants did absolutely NOTHING!!! I am more than a little disappointed.
|On Mar 7, 2008, rob1977 East Sparta, OH wrote:
On March 8th, 2008, rob1977 added the following:
exuse me for the spelling errors !!! it's our keyboard malfunctioning....thanks
|On Jan 17, 2008, pajaritomt Los Alamos, NM (Zone 5a) wrote:
I ordered 5 packages of poppy seed from this company in October. Two were sent right away. Two were backordered but came within a few days. One never came at all. When I contacted the company by email to find out when the last one was to come, they told me that their records said they had already shipped it. I kind of doubt that since I have not had trouble with stuff missing in the mail and since the cultivar that never came is out of stock at many other nurseries. i will not order from this company again and should have paid attention to their poor rating here on watchdog.
|On Dec 27, 2007, ccjs wrote:
I received an amayrillis bulb as a gift ordered from Hirt's. I knew what had been ordered for me so when I received something else, I contacted Hirt's. The customer service was awful. I asked why I didn't get what was ordered. Response: "we had an employee that wasn't paying attention to what she was doing." I was then told to return the in-correct bulb and they would "make a note" to send me the correct bulb next year!!! I asked if the gift sender had been notified that the correct bulb was not sent and was essentially told that that wasn't their problem. I finally told them that I would just advise the sender to longer do business with them.
|On Aug 22, 2007, Hillbilly_Gran Jasper, AR (Zone 7a) wrote:
I have purchased bulbs from them via Ebay, on several occasions. In one order I received nothing more than dried out husks, the date on the package was for the PREVIOUS year! They were replaced, but when the 1 that survived bloomed it was not what I ordered. None of the others, and we are talking about a dozen or so, never even sprouted!Whenever I find something I want and they are the seller---I look elsewhere. Buyer beware!!
|On Aug 20, 2007, mtnqueen Ellijay, GA wrote:
August 20. 2007---Terrible experience with Hirt's through Amazon. The plants I received were a total disgrace. I had several conversations with Pam (she was always very nice) Allan is the owner and he is the problem. I sent him digital photos of the plants---no comment and this has been dragging on since July. No response no offer of any replacement so I took my only recourse and had my credit card remove the charge from my account.NOTE: IF YOU PAY BY CREDIT CARD YOU CAN HAVE THAT CHARGE REMOVED FROM YOUR BILL. YOU MUST PROVE YOUR CASE BUT THAT IS NO PROBLEM WHEN YOU KEEP YOUR PAPERWORK.
|On Jun 23, 2007, DonnaJeanSD Lead, SD wrote:
I placed an order for 5 African Violets from Hirt's through Amazon. They arrived in a timely manner however they were a real big mess. The 4" pots were set into a Priority Mailing box with nothing covering them. On top of this they had poured styrafoam packing peanuts. One of the five plants was still upright the rest had spilled. Soil was stuck to the leaves of the plants, most of the leaves were damaged.
|On Jun 16, 2006, otisbird Los Osos, CA wrote:
I ordered a clematis from them on Ebay. It took 4 emails & 30 days before they finally shipped it. The plant was very nice, but shipping was ??? 30days!!! I will NEVER order from them again.
|On May 20, 2006, cynthsmthrmn Gilmer, TX (Zone 7b) wrote:
I have ordered several items from Hirts through Ebay and thought I'd order a few things from their web site. The plants arrived all in excellant condition. A couple of weeks later I placed two large orders one containing mostly irises and dahlias and the other a few misc items. A couple of weeks later I received the irises. All beautiful and in excellant condition. The packing slip showed that the complete order was included. I emailed them promptly to let them know that the dahlias were not included. No response. Sent a second email a week or so later... no response.
|On May 13, 2006, zostropz San Diego, CA wrote:
TERRIBLE, TERRIBLE EXPERIENCE. The absolute worst plant experience ever. They have the worst customer service of anyone I have ever dealt with. I bought some plants from them, the first one spent more than a week in the mail because they sent it by UPS instead of by priority mail like I specified during checkout and it was shipped late in the week and UPS does not transit on weekends. The plant arrived weak but has since rebounded some. My second plant was pretty much incident free, shipped on Monday and arrived on Friday but again, I chose priority and it was shipped by UPS. I bought one more plant and this is where the nightmare is happening. Although I received an absolute beautiful plant, it was the wrong plant. I offered to buy it at about $10 off since he would have to reimburse me for shipping and he wouldn't do it, made me ship it back to him so I did. Then he again sent it UPS and it got stuck on the train so yesterday, it should have been here and it didn't make it. I e-mailed him and he just tells me to file a UPS claim if it is dead. Never once and explanation, doesn't say sorry, doesn't do anything except get off of an e-mail as fast has he can. Never once have I received anything more than a one line reply from my e-mails and not once has he answered an ebay message, I had to find his personal e-mail and deal with him like that. Save yourself a serious headache and think before you buy from this company.
On May 15th, 2006, zostropz added the following:
I finally got my replacement plant. To make matters worse, UPS messed up getting it here on Friday and I had to wait to Monday, a full 8 day's transit. Anyhow, the plant was a little wilty but looked good for the most part. I am still leaving a negative feedback because not once did the seller say anything similar to "I'm sorry about the mistake, here's a replacement". I sell on ebay too and the couple of times I sent out a wrong plant, I said "keep it, it was my mistake" and then I sent them the correct one. To add insult to injury, when I contacted him Friday to tell him the box was stuck in northern California, he typed back in a rude looking message, "If the plant is dead, file a claim with UPS" He hasn't once offered more than a one line answer to me. He obviously doesn't have time for me, so my business and the business of all my friends must not be important to him.
|On May 9, 2006, brokenbar Cowley, WY wrote:
I ordered many kinds of seeds from their ads posted on Ebay. They advertise and sell a lot of vegetable & flower seeds that are not the run-of-the-mill varieties (They also command a higher price for just a few seeds of any one particular variety.) Seeds were OLD and had minimal to nil germination. I am an experienced gardener with 35+ years of growing and selling vegetables. I have a greenhouse, heated germination mats and professional lights so it was not my ignorance or inexperience that was to blame for the poor germination rates. In general, I feel that everyone should be cautious about buying seeds on Ebay unless you KNOW you are buying from a trusted source. Hirts Greenhouse does NOT fall into that catagory and I will not purchase seeds from them again, period.
|On May 8, 2006, fido49 Frankfort, KY wrote:
Took my money and will not respond to emails. What a bunch of bums. DO NOT BUY FROM THESE PEOPLE!!!
|On May 4, 2006, cybodhi Tulsa, OK wrote:
Terrible experience. Quick payment, but no delivery and no response to five emails. They do business on ebay under the name "SEEDMART".
|On Apr 30, 2006, acwtim Acworth, GA wrote:
DO NOT ORDER FROM THIS COMPANY. THEY ARE ONLY INTERESTED IN MAKING MONEY OFF INFERIOR QUALITY PLANTS.Ordered 3 canna bulbs off e-bay. It cost me $19 for bulbs and shipping. The bengal tiger bulb, which I was the reason for ordering to begin with, was tiny, dead, and rotten looking . I e-mailed the company and they replied that I ship it back. I was not paying shipping to return the bulb after what I had already spent. I planted it any how and it never came up. The other 2 bulbs finally came up, but are such inferrior quality, I would not have paid a dime for them.
On May 10th, 2006, acwtim added the following:
THIS COMPANY HAS AN UNSATISFACTORY RATING WITH THE BETTER BUSINESS BUREAU
|On Apr 30, 2006, dozer613 Hillside, IL (Zone 5a) wrote:
Bought 8 sets of seeds off ebay,sent 3 right away, 1 couple weeks later,4 never came and filed paypal complaint.Received refund after one month then they had audacity to send emails stating that I had to pay again.
|On Apr 14, 2006, rthawk10 Saint David, AZ (Zone 8a) wrote:
I ordered an "Christmas Cactus" from ebay, the plant is an african euphorbia. Poorly packed,sad shape, there was a pot but the plant was not in it, the dirt was all over in the box and the plant was broken off. Now a month or more later it looks like it will live.I will never order from them again.
|On Apr 5, 2006, erinb007 New Albany, OH wrote:
Would NEVER order from here again. They sent tiny, tiny, almost dead plants to my Mom (I ordered for her off ebay) and god love her, she tried to nurse them back to health. She called them immediately when she got the order to say they didn't look like they would make it. They said they would refund if they died. Well, they died. And after she left several voice mails and e-mails and I left several (neither of us got a response) I finally got someone live. "Send in the dead plants and we will refund your money." We did and a year later, I am still trying to get a refund. No response. THEY ARE SCAM ARTISTS.
|On Mar 16, 2006, JaxFlaGardener Jacksonville, FL (Zone 8b) wrote:
Last year I won the bidding on a Chinese ground orchid, a golden lotus banana, a yellow clivia, and an Alocasia 'Hilo Beauty'. It was mid-winter in the area where Hirt's is located, so I suggested the shipment be delayed until the weather was more conducive to shipping. My suggestion was not heeded. When I opened the box, I found the orchid and the Alocasia completely black from freeze damage! The clivia and banana were fine. If the freeze damage had occurred during shipping, all the plants would have been damaged, so I knew Hirt's had boxed up severly freeze damaged plants and mailed them to me. I took photos of the plants and sent E-mails with the photos attached. An automated response said that, due to possibilities of computer viruses, messages with attachments would not be opened. When I resent the E-mail without photos attached, I finally did get a response. I was told that I should return the plants (at my expense) for a refund. Seeing the feedback here about refunds often not being processed, I didn't bother sending back the plants. The two freeze damaged plants did finally recover, so I let it go.
|On Jun 12, 2005, Ponderer Keithville, LA (Zone 8a) wrote:
Several months ago I bought several hundred dollars worth of plants from Hirt's on eBay. It was several auctions. Their instructions said that I could combine auctions and pay half the shipping on the total. I guess I could have figured it myself, but I emailed them for a total to be sure that I sent the correct amount. And hoping I could possibly get another discount since it was so many plants. No response. I emailed again. No response. Only the automated invoice at the end of each of the auctions. Again I requested a total. No response. I called them. "We're awfully busy. I'll get a total off to you in a few days". A "few days" pass and No response. By now I'm leary of sending my money off to someone that won't communicate with me so I don't. No additional requests for payment are sent to me. No "non-paying bidder reports", nothing. It's just like the auctions never happened. I personally have no experience with their plants. I never received them. Thank goodness I never paid for them either.
|On May 23, 2005, DebbieSells San Jose, CA (Zone 9a) wrote:
I did receive the plants that I won on EBAY, but the poor plants were not in good shape. There is a red "clearance" sticker on the one geranium-from another store. The other geranium is beyond help. It is just plain dead. The packaging was just the plant in a pot with dirt and masking tape wrapped around it. It arrived dried out & missing most of the dirt. This was disappointing..won't buy from them again.
|On May 8, 2005, Strever Hiouchi, CA (Zone 8b) wrote:
i received 4 bulbs from Hirt's Bulbmart which 3 were rotten
|On Apr 24, 2005, Zuzu Sebastopol, CA (Zone 9a) wrote:
I strongly urge my fellow gardeners to avoid this Website. They say they process orders within a day. I placed my order on March 10th and did not receive it until April 12th. By that time, I had sent three e-mails asking what had happened, but I did not receive a response to any of them.
|On Oct 12, 2004, tyshee Kenai, AK wrote:
I got old lilies for a high price. They had pale green growth about eight inches long and of three bulbs only one bloomed. Three more were puny and three were fine. When I wrote to them about the puny dried up bulbs they ignored me. MY girlfriend wrote many many letters to them and finally got a refund but she put a lot of effort into it.
|On Jun 24, 2004, ronpaint wrote:
I ordered two sets of 3 lily bulbs. None have come up. I have contacted them and was told that I had to dig up the bulbs and mail them back at my expense to get a refund. . If the bulbs didn't come up chances are they rotted! I have never had another gardening company to make this request. I think that they must be selling old bulbs. I also ordered a peony, it arrived almost completely rotted. It tried to sprout but didn't make it. I was told to wait until the end of the season and get back with them about it. The customer service for this company is really poor, sales are the priority here, not customer satisfaction!
|On Apr 24, 2004, DeeS Ladoga, IN (Zone 6a) wrote:
I purchased a tree peony,from this company, via e-bay. He specifically offered delayed shipping, which I requested, when sending payment, as instructed.He totally ignored the request, and mailed immediately. When I arrived home, after a 10 day trip, the plant was a dried twig, that did not make a come back, no matter how I pampered it. I e-mail him immediately upon my return and was very nice, explaining how heartsick I was (it was to be my first tree peony, and an anniversery gift) and asking if he would replace, if it didn't make it. I have never received a response from him.I am no longer being nice about this. I WILL NEVER BUY FROM THIS COMPANY AGAIN!!
|On Mar 27, 2004, PepperMan wrote:
I defiantely would NOT recommend this company. I purchased a large flower/seed order and received old outdated seed. Someone in the company blacked out (with a marker) the original printed "packed for" date on the seed packets and placed a Hirt's 2004 sticker over that date to conceal the true 2002/2003 dates on all the packets. You can peel off the Hirt's sticker and hold the packet to a light to seed the true "packed for" date.
|On Nov 26, 2003, wvanbusk Oregon City, OR (Zone 7a) wrote:
I attempted to correct this seller about what they were advertising as "true" bamboo. I got back a rude response. I'm surprised that they would be so unprofessional. I hope they will be more kind to other suggestions.
On November 26th, 2003, wvanbusk added the following:
They contacted me directly about this response to their original "get a life" suggestion of not calling a grass a "true bamboo":
"Thanks. I'll be sure to tell people about your 'true' ignorance in the plant forums whenever they mention buying material on ebay"
Here is what they say in return:
"Be careful. My lawyers have been sent your threats! You are the true "ignorant" one for opening yourself up to a lawsuit. Worry about yourself and not other people."
Perhaps thay are unaware of the first ammendment?
Thanks to Graden Watchdog for providing this forum!
|On Sep 24, 2003, GardeningGirl Chicago, IL wrote:
Never again. I ordered quite a few tomato plants from these people, and to begin, the majority were in terrible shape. Some were leggy beyond belief, but most were small, withered, wilted, had brown leaves, just pathetic. Because most need to be ordered in quantities of 4, I'd say that for most, only 1 out of 4 was even salvageable. I'm truly amazed that any company would even ship out plants that must have looked horrible when they left their facility.
|On Jul 22, 2003, linlin CHOCTAW, OK (Zone 7a) wrote:
Ok, I admit it, I should have known better, I read the reviews on Dave's Garden to late. I took a chance and lost. I ordered several bulbs on E-Bay that I really liked. Well, I finally got 3 of them up and one of those died and the survivors are small and won't bloon this year for sure. I took a chance and lost. This wont happen again. Thank you Dave and the many gardeners who keep us informed of those companies to avoid. Now wiser
|On Jun 12, 2003, ply17410 Minneapolis, MN wrote:
Ordered 3 Tirol Canna and one was wrong variety. Transaction via eBay. They offered to take them back ... yeah right after I had them potted and growing for 2 weeks.
|On May 14, 2003, dslater2003 wrote:
I have paid hirts a long time ago for 2 red habanero plants and after 2 weeks I still have not recieved them. He has claimed that he has sent them to me 3 times now and he was VERY rude to me on the phone when I called to ask about my plants. HE said if I dont get them after the 3rd try then he's not sending me anything. I will probably just try to get refund out of this but the guy is very unprofessional and rude. His plants obviously have not been delivered even close to the time they were supposed to. I advise that people do not buy from Hirt Greenhouse & Flowers.
|On Apr 30, 2003, gabagoo Yonkers, NY (Zone 5b) wrote:
I just received 20 of the most pitiful tomato plants I have ever seen. The plants are small & limp. I have them under lights now & a couple have perked up, but I have my doubts that they will all survive.
|On Feb 17, 2003, noxiousweed El Sobrante, CA (Zone 9b) wrote:
I bought seeds from these jerks from eBay. Received seeds packaged (by another company) in 2000 for 2001 (it's 2003, folks!) with Hirt's label over the original label and Hirt's year sticker over the original.
On February 18th, 2003, butchpoodle added the following:
Seedmart is another Hirt's eBay ID. While you're reponding to ratings, why *do* you have two eBay accounts?
On Feb 17, 2003, Hirt's Gardens (formerly Hirt's Greenhouse & Flowers) responded with:
"ButchPoodle purchased only 10 Gardenia Seeds from us on Ebay on 10/16/2002. Look at our feedback on Ebay (over 27,000 favorable feedbacks) from our customers. Hirt's has been in business since 1915 and has become very successful on Ebay due to our high quality, fantastic selection, and low prices. This makes our competitors very jealous! A few lies will not stop us from offering gardeners the best at the lowest prices!