On Apr 20, 2009, TheGenerator Snoqualmie, WA wrote:
I've ordered bulbs from Willow Creek Farms once and Easy to Grow Bulbs (which I believe is the same company) once. Both times, I received bulbs that did not perform and both times I contacted customer service via e-mail and both times I received an 'aww too bad' response. There was never any offer to refund my money or send replacements. I've received plenty of bulbs through mail order from other companies and they have done just fine, so I know it's not my soil health or anything that I am doing wrong. I will NEVER buy from this company again.
On Apr 20, 2009, Willow Creek Gardens responded with:
We are sorry to hear of this customer's disappointment. After reviewing the orders in question, we find no customer communication regarding last spring's order from Easy to Grow Bulbs, but do have emails regarding the Willow Creek Gardens order. Per the customer, her region experienced a long winter this year and the bulbs dug up in April were squishy. Weather Service reports confirm extended cold, atypically large amounts of snow and a cold week long span in mid December when nightly temperatures were sometimes below 10 degrees.
Looking at order detail, some bulbs purchased are not hardy in the customer's region so were risky at best, while the others would be expected to survive average weather. (Growing zone information relies on National Weather Service historical averages.) Given the unusually cold, wet weather and the spring condition of the bulbs, it appears they suffered winter kill. This was explained by the customer service rep. We also checked to see if there had been other issues with the varieties in question and there have not, indicating an isolated incident.
Because weather extremes are beyond our control, we cannot guarantee products against weather related damage. This is noted on our website guarantee page. However, if this customer will contact us, we'll work to find a solution to the situation."
Ordered 3 black canna And only 1 rizome had a eye and its doing good.Tried and left message and got no response.I will not buy again.The other 2 have not gotten an eye I think now thier dead
On May 15, 2007, Willow Creek Gardens responded with:
On May 15, 2007 2:29 PM, Willow Creek Gardens added:
We're sorry to hear that this customer has had a problem with a recent order. We were not notified of the issue when the order was received, nor have we received an email or phone communication to that effect. If this customer will call (760) 877-5926 or email us email@example.com, we'd be happy to try to resolve the situation."