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  Feedback History and Summary  
68 positives
25 neutrals
50 negatives

Comments:

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RatingAuthorContent
Positive FlipTX
(13 reviews)
On Jan 24, 2007, FlipTX Pasadena, TX wrote:

I placed a small order using a coupon code that came with the catalogue they sent me. The items arrived properly packed and in about 10 business days. They included some free pepper and lettuce seeds. If I grow them, I'll edit this with germination rates later.

Positive celtic_dolphin
(1 review)
On Jan 6, 2007, celtic_dolphin Boone, NC
(Zone 4b) wrote:

I love the incredible variety this company offers! I've never had any difficulty ordering, unless you count the ones that sold out before I placed my order -- my fault for not ordering earlier. The staff has always been very helpful and courteous in these situations though. I've never ordered plants from them, only seeds, and I've always been very, very pleased!

Positive DonShirer
(14 reviews)
On Dec 29, 2006, DonShirer Westbrook, CT
(Zone 6a) wrote:

I have bought seeds from T&M for several years. Their annuals usually come through in fine shape. Perennials are a mixed bag: even though I try hard to follow their propagation instructions, about a quarter of them fail. I have not succeeded with their Poppies at all.
Nevertheless, they do offer many varieties other seed companies do not, and even though their prices are generally high, there are a few bargains for generic strains, and I will probably continue to order seeds from their extensive catalog and cross my fingers when I plant them.

Negative DruidNH
(4 reviews)
On Dec 25, 2006, DruidNH Conway, NH wrote:

I've bought seeds off and on from T and M for about 20 years because they offer interesting varieties. I've finally decided that it just isn't worthwhile because of the bad germination rate. In 2006, I ordered 8 packages and ended up with 6 plants. Two of the plants turned out to be weeds.

Neutral bbrookrd
(32 reviews)
On Nov 28, 2006, bbrookrd nantucket, MA
(Zone 7a) wrote:

I placed an order with Thompson and Morgan on 11/20/06 and received it on Nov 27 which was very good service. My neutral comes from the fact that a large number of the seed packets have no photography or drawing of the plant enclosed. Also some of the seed packs are a generic packaging for a group of plants such as a seed packet for delphiniums list 4 possible choices on the cover and the inner pack is the one which identifies the actual one ordered. For a pack of seeds of Delphinium that cost 7.95 I expect a picture and a detail of the plant on the package. I keep my old seed packages for reference so these are useless and BORING. Sorry they may be saving money, but they are about to loose me as a customer. Patti

Neutral alicewho
(50 reviews)
On Nov 14, 2006, alicewho North Augusta, SC
(Zone 8a) wrote:

My experience with Thompson and Morgan was pretty much the same as some others, hit and miss germination. But they do have a great selection so it may be worth the gamble on seeds you can't find elsewhere.

Positive containergarden
(8 reviews)
On Nov 12, 2006, containergarden Los Angeles, CA wrote:

For vegetable seeds, I have found no better supplier than Thompson and Morgan. My germination rates with their seeds have consistently been excellent. I cannot comment on their flower seeds, because I don't grow flowers. The prices on some of their seeds are a bit high, but I've found excellent value on their outlet, valueseeds.com.

Neutral Drido
(3 reviews)
On Jul 29, 2006, Drido Heredia
Costa Rica
(Zone 11) wrote:

I bought from T&M the last year, and the germination was good exept the oriental poppy, only like six seeds germinated and one alone remain but never grew and it has one year. And others perenials plants grew well but not flowers, only one(i´m very happy wiht this hollyhock) but the rest any and it is in the same place. Nice catalogues but hight prices and low germination rates

Positive tiffanya
(5 reviews)
On Jul 3, 2006, tiffanya Sumner, WA
(Zone 8a) wrote:

I have made three purchases from Thompson & Morgan this year. The seeds started thus far have produced some lovely plants. The only thing I'd suggest for improvement is for them to put photos of the plants on all the seed packages (so I don't have to print the photos and attach to remind myself which are growing). ;-)

Negative sixlazyk
(3 reviews)
On May 5, 2006, sixlazyk Silt, CO
(Zone 5b) wrote:

I have ordered from T&M for about 6 years and finally last year I did an experiment with seeds from T&M and seeds from another company. I used the exact flowers from both companies and planted 6 different varieties of seed in the exact place with markings which seed came from where. With T&M I had a 10% germination rate on 4 varieties and about 80% germination rate from the other company. the other 2 varieties from T&M had a 0% germination and 75% from the other company's seeds. I looked at the packets from T&M and saw that the packing dates were all 2-4 years old. The other company had the current year packing date. Perhaps the British feel that they can pawn off their old seed on us but I am finished with this company for good.


On May 5, 2006, Thompson and Morgan (US) responded with:

"


On May 5, 2006 5:23 PM, Thompson and Morgan (US) added:

Dear sixlazyk,

I am very sorry to hear about the results you got from our seeds. We will do whatever it takes to put things right. You should never have received seeds from a previous year, as all our seed is tested and packed for a current sales season. We stand behind our 100% satisfaction guarantee. Please get in touch and we can sort this out. Email: cwatson@thompson-morgan.com

Sincerely,

Claire Watson, Vice President"


Neutral nivlac
(3 reviews)
On Apr 30, 2006, nivlac San Antonio, TX
(Zone 8b) wrote:

I placed my first order from them with some clemantis, madagascar jasmine, and some kind of tree with perty flowers on it, LOL. Just put the seeds in some Jiffy-7 pellets per sowing instructions, 04/29/06. The minimun germination for either of the three types of seeds is 30 days with one of them up to 60 days. I guess I have a lot of waiting to do. I hope that I can remember to follow up on this post. Expectation is a real Killer(bother), I am kind of impatient. I have read some of the posts and realized that germination percentages can be kind of low, so I planted 6-12 of each type. If I get just two of each I will consider it worth it. After all, How many seeds does natural process in nature produce and how many actually germinate. I figure the ratio is quite low when I think about it (there are always exceptions to a rule of thumb, but I still see it as a low success ratio.)

Positive dmac085
(26 reviews)
On Apr 11, 2006, dmac085 Greensboro, NC
(Zone 7a) wrote:

I purchased about $40 worth this year. I used snail mail due to the fact that the web site couldn't process a $10 off code properly on the computer. I still received my seed within a weeks time. All seed was shipped and there were a few free packs included. The prices are little on the high side but they are the only source for Cosmos Versailles Tetra,
Chrysanthemum Primrose Gem and Linanthes French Hyb. Stardust Mix. The cosmos VT are gorgeous! Color exactly as catalog describes.


On July 13th, 2009, dmac085 added the following:

07.13.09 Made 2 purchases of .99 cent items, was able to use online coupon codes for additional savings and shipping and communication was fast. Received my first order today and expect the second soon. Very pleased with ordering process, great values and prompt shipping/communication from this company. Hope to have success with some winter sowing and in situ sowing next spring and this fall.
Neutral petit_potager
(29 reviews)
On Mar 31, 2006, petit_potager wrote:

Seed Viability – low/average (due to handling)

Customer Service - average

Shipping fees – Contributes to profit margin. TM is structured to profit on shipping .

Value to Gardener: In USA’s Seed Market - low

Thompson and Morgan is UK’s Seeds-in-a-Box, Jack.

Positive beaker_ch
(23 reviews)
On Mar 11, 2006, beaker_ch Columbia Heights, MN
(Zone 4a) wrote:

I can't speak for the viability of the seeds, but I did place an order with them for seeds and I also took advantage of the half price offer for the patio greenhouse. Both the seeds and greenhouse arrived in less than a week. The greenhouse was easy to put together and I was surprised at the size. It was larger than I expected.

Positive Live2garden
(6 reviews)
On Mar 6, 2006, Live2garden Waterford, WI
(Zone 5b) wrote:

I have been ordering from T&M for at least 5 years - probably closer to 10 years (I usually spend $200 to $300 a year) and I always look forward to receiving the new catalog. It is always the first one to arrive and I enjoy the detailed germination and growing-on requirements. In fact, I often pass on extra catalogs to friends who are reluctant to start seeds so they can use it as a guide. However I agree that they send out too many catalogs per customer. I haven't noticed any germination problems other than the ones that need very strict stratification...but even those tend to be ok if I keep track of the temperature schedules (cold, warm, cool, etc). I have to admit, though, that I have NEVER gotten my sedum ussuriense to germinate...although this year I did get my sempevirvum to do so after I accidentally froze them instead of refrigerated (my greenhouse refrigerator was still set on "christmas cookie" temperature). The simple germinators, like pansy, impatiens, petunias, salvias - have all been successful for me. But I have to belly laugh at their refusal to sell any poppies that are "somniferums" but maybe that is just the US government picking on our overseas cousins! Customer service has been great in my experience...I had one pack of ageratum arrive empty this year - the foil packet was there, just no seed anywhere inside. I had a replacement pack (N/C) in less than five days! (with seed). I also had a packet of New Zealand delphiniums with two foil packets inside - so it more than made up for the empty one (though I did feel guilty about complaining about the empty pack without offering to pay for the double pack). Overall, T&M are one of my favorite seed companies. (I also heavily use Park garden). When it comes to germination....how much is that just the luck of the gardener? I always figured that this was my fault in some way, I never thought that it could be a company. I guess I have to keep better track of this and do some comparison experimentation in the future. I have 20 packs of pets from T&M and 5 or so from Parks this year....maybe I will do a count of seeds planted vs seedlings emerged and see if this brings any problems to light (for either company I guess).


On April 25th, 2006, Live2garden added the following:

Well, I kept track of germination this year in light of the comments made.

Interestingly, I had 0% germination for the impatiens! 0% - I guess it didn't take a sophisticated notebook to notice this statistic. I also got 0% germination on the Park's impatiens. The impatien seeds that I bought off-the-rack from a local garden store germinated near 100% so I do not think it was my technique or growing conditions. They were planted side-by-side in different plastic containers but in the same humidity and temperature chamber. The cheap off the rack ones are growing nicely, the expensive ones are duds. (I need to do my petunia calculation yet.)

The other plants seeds that I bought from T&M are doing fine. I have not calculated the actual germination rates but for the most part, there are no glaring deficiencies. The lesson I learned is that I will not be buying impatien seeds from T&M (or Parks) again. I will stick to the bargain seeds, even though the selection isn't as good.

I am keeping my rating positive because I still have more germination than not for the most part, although I am very disappointed with the impatien picture.
Positive Indigoez
(6 reviews)
On Jan 25, 2006, Indigoez Floresville, TX
(Zone 9a) wrote:

I've been ordering from T&M for several years now, and despite some having sad germination rates, I have been generally happy with their seeds. I've gotten good germination on all the ones (that I've planted so far) from my order this year. They also have many rare seeds that I haven't found anywhere else.

Neutral cathaleen
(10 reviews)
On Dec 22, 2005, cathaleen Prince George
Canada wrote:

This is my first time ordering seeds here, did check prices before ordering, so will be interested in my germination rates - now that I have read some of the reviews, and see that the most recent ones all have had less then successful germination rates. I was happy with the ordering process and arrival of the seeds, but will wait to see what finds itself into my garden this spring. To be continued


On March 18th, 2006, cathaleen added the following:

Have had mixed results with my germination - but some of these non preformers did come with a warning from the company that they had lower then expected germination rates. So, I remain neutral - I do like the selection of seedlings from T & M, but all things being even may not order from them again - unless having trouble tracking down a specific seed type - there are just so many other good seed companies out there who I seem to be having more success with.
Neutral hillfarm
(24 reviews)
On Oct 24, 2005, hillfarm Quesnel, BC
(Zone 4a) wrote:

I've had a love-hate relationship with T&M since, oh, about 1986 or so which was when I made my first order.

Great catalogue; lots of pretty pictures, BUT ...

... many seeds are overpriced (though lots aren't); germination can be very poor (though again, some is OK); plant descriptions probably err on the side of over-enthusiastic at the expense of true honesty.

This said, I order from them again & again & again ... with enough "hits" to make up for the frequent "misses", LOL!

One thing that bugs me - why do they send me so many catalogues? This spring I got (count 'em) FOUR!!! The last two had notes attached of the "You haven't ordered from us in some time; will this be your last catalogue?" type. Umm, I did order in 2004 - surely missing an order in 2005 shouldn't get this kind of response? (And as another gardening chum said who also received multiple catalogues: "If they didn't send out so much mail maybe they could lower their prices!")

Well, call me a sucker for punishment but stiff prices & iffy germination & all I will probably be ordering from these guys well into my doddering old age ...

Buyers beware, OK? Go ahead & order from T&M but be sure to doublecheck with other seed houses & your reference books on the more uncommon stuff - may save yourself $$$ & disappointment on some items.

(And if you really are serious about accurate descriptions/excellent germination/professional service & if you can afford to spend fairly serious $$$ on seeds, check out Jelitto as well.)

Negative DonnaMack
(36 reviews)
On Oct 7, 2005, DonnaMack Grayslake, IL
(Zone 5a) wrote:

I prefer to give positive comments on this forum, but looking at some of the postings I am clearly not the first to be disappointed by this company. The seeds are expensive, but that's all right if they are the only source of something wonderful. I had ordered relatively rare seeds with mixed results, but my final experience with this company was perhaps 3 years ago when I ordered five packets of ipomoea Andersoni at $4.59 each (10 seeds per packet). I have grown hundreds of seedlings successfully over the last 7 years, but I batted 0 for 50. I sent two e-mails politely explaining the situation in detail and never received a response of any kind.

They continued to send me catalogues, and last year threatened to stop sending them if I did not order (which I did not). Now I am receiving e-mails from them offering to give me my most expensive seed packet free with a $30 order. I am not taking them up on the offer.

Negative tinygarden
(1 review)
On Apr 29, 2005, tinygarden Chicago, IL wrote:

I am disappointed to add to the list of complaints, but the seed I bought from them this year (Zaluzianskya capensis "Night Phlox") was quite expensive - and it ended up having dismal germination rates of less than 20%. Those plants that did survive have not thrived well, and I doubt they'll make it out into the garden.

...I'm fairly certain it's the seeds and not my technique, as (a) after the first batch failed, I did further research on the plant's germination requirements, then tried different depths, light exposure, temperatures, etc. with no success; and (b) I grew several other seeds with near-identical instructions/requirements to those provided by T&M, and met with great success.

I'll eventually get around to contacting T&M - I can only hope their customer service is better than these seeds.

Positive threeducks
(7 reviews)
On Mar 19, 2005, threeducks Southfield, MI wrote:

I put in an online order and it showed up five days later. The seeds were exactly as I ordered. The website was simple to use. Seeds are a bit on the expensive side, though.

Positive nevadagdn
(114 reviews)
On Mar 9, 2005, nevadagdn Sparks, NV
(Zone 7a) wrote:

I carried back two free packets of T&M seeds that came in a gardening magazine I bought while in the UK. It's probably illegal to do that, but eh--it wasn't C4 or plutonium...I haven't tried the Laurentia yet, but the Achillea 'Summer Pastels' have germinated nicely in spite of my cheerful neglect method of seed starting (put jiffy mix in pot, moisten, add seeds, sprinkle decomposed granite on top, put pot(s) outside where it's cold and wait for results). Based on this experience, I think I'll try T&M seeds off the retail racks here before trying mail order and see how things go.


On January 1st, 2006, nevadagdn added the following:

I took the plunge and ordered a few packets of seed from T&M this year--I'll see how things go. They included a couple of free packets, which was nice. I ordered through the internet, and confirmations and shipment were all reasonably quick. Unfortunately, none of the nurseries in my area carry a T&M rack any more: it probably wasn't cost-effective.
On April 17th, 2006, nevadagdn added the following:

Germination rates aren't bad. The difficult-to-germinate varieties are predictably difficult to germinate. The easy ones are equally predictably easy. The Dahlia seed I ordered erupted into little plants within days, and now I have a whole pot of little plants demanding to be pricked out and put in their own pots, if you please!
On November 23rd, 2006, nevadagdn added the following:

After much experimenting and soil-through-the-house-trailing and mess-making, I have come to the conclusion that T&M seeds have perfectly acceptable germination rates--IF you know how best to grow a given variety from seed. The "problem" is that many of T&M varieties require specific germination conditions, and those varieties differ from those of most common seed-grown garden plants. It pays to read up on what you are growing.
Negative cowsister
(1 review)
On Mar 2, 2005, cowsister Northport, NY
(Zone 7a) wrote:

I find something I like in T&M's beautiful cataloque & then I look for it elsewhere. I do not buy from them. They are too expensive and the seed doesn't germinate well at all. But I love looking through their catalogue & they are a good source of info on growing certain plants.

Negative DRH2
(6 reviews)
On Mar 1, 2005, DRH2 Shelburne, VT
(Zone 4b) wrote:

The company offers an extensive variety of seeds and the customer service is relatively good - all of which is a plus. However, I've had problems with the viability/germination rates of their seed and find their prices to be a bit high relative to other suppliers of the same varieties. Just recently finished growing out two varieties of Sweet William from them with germination of approximately 50-70%. Seed for the same plants from three other sources gave germination rates of 85-95%. While I may go back to them I will only do so if there is no other provider available.

Positive jessamine
(1 review)
On Feb 24, 2005, jessamine Fort Wayne, IN
(Zone 5a) wrote:

I have been buying from T&M for close to 20 years now. The first time was at the Chicago Frank's store. Franks is now history but thankfully T&M is still going strong. The one time I had dificulty with germination I have to wonder now, if it was due to delivery in a massive ice storm in Wisconsin. No matter, the company replaced the seeds when I requested it. I think I recall in the catalog where you can choose a substitution if they are out of something or refuse it. My only complaint is that sometimes what English growers really like is not to US taste. I try to check the databases to see if some of the uncommon ones are what I expect them to be or if the British outlook is affecting the discription. In the past I have been surprised and pleased to find additional packets and a note saying they found germination rates were not up to expectation. The Germination Times is a gem but I miss being able to get copies of Successful Seed Raising. My copy has had to be laminated and I fear losing it. Jessamine

Negative kanikka
(3 reviews)
On Feb 21, 2005, kanikka Carvel
Canada wrote:

Thompson and Morgan has so much going for it. A great catalogue, great website and good customer service. But the point of ordering from them is to get viable seed. This is where I am disappointed. I ordered seed from four international suppliers this year (December 2004) and T& M 's seed provided by far the most variable germination. A few varieties (2) germinated very well, some varieties of seed had mediocre germination rates (4), and a significant number of varieties (7) had very poor or no germination at all (some varieties have not yet been seeded [vegetables]). I did contact their horticulturist and she has offered to send me seed from other batches (good customer service) but suggested that the seed meets USDA germination standards (What does that mean... are USDA germination expectations extremely low or...its my fault? - I don't think so...seed of the same species from suppliers in Germany and the US, in germination cells beside the T&M seed, planted the same day, in the same propagator, came up like weeds).

Neutral MalvaFan
(4 reviews)
On Jan 10, 2005, MalvaFan Morrice, MI wrote:

I purchased Coleus seeds in December. The germination percentage was very poor. I did contact the company for a replacement and received it very promptly. I think they should offer more seeds in the packets to offset the poor germination.

Positive porcubat
(4 reviews)
On Jan 7, 2005, porcubat Brookline, MA wrote:

I have ordered several times and have been pleased with all aspects of each experience.

*Selection: Outstanding, and they'll even try to find things for you if they don't happen to have them.
*Prices: A little high, but arguably worth it for the service and selection, which have in my experience been better than well-known US competitors. You also get gobs of free seed packets if you happen to order the right combination of varieties. You can't tell in advance if you only use the website, but if you have a paper catalog you can see which selections will yield a free offer.
*Catalog: Stellar! Very informative, with good pictures.
*Website: Very good -- Good pictures, well-described plant info, and detailed germination instructions. Be sure to check out the fact sheets for additional info. Could use a better search feature, however.
*Service: Superb -- Pleasant sales people on the phone, who instantly connected me to the staff horticulturalist who spoke to me at length! Prompt email responses (usually). The horticulturalist even searched for a plant I wanted that they didn't carry, and when she couldn't get it through their suppliers, she suggested that I order from another place that did sell it retail! I once forgot to add something to my order, and emailed them to see if I could add it. They told me that my order had already been processed, but they'd send me the desired packet separately with NO shipping charge.
*Shipping: Reasonable prices, and quite fast, with the exception of an order I placed just before thanksgiving -- that one took awhile, but understandably so perhaps.
*Quality: Great so far. I've only started some orange geraniums, black/white dianthus, and asarina so far, but I've had a 90-95% germination rate on those, and the asarina seeds were from 2001!


On February 26th, 2005, porcubat added the following:

A note on CUSTOMER SERVICE:
T&M's customer service has become hit or miss (mostly hit though) -- depending on what sort of question you ask, I believe.
Any questions I've asked that got routed to the horticulturalist were quickly given attention. I've only once had problems with germination, and was immediately offered a replacement packet, although notified that it would likely be from the same seed lot. Their staff horticulturalist has repeatedly provided near-immediate phone and email response. She is fantastic, personable, dedicated, and a stellar example of a real service-oriented employee (and no, I don't know her personally or have any other motives here -- just impressed!).
Other questions I've asked that may pertain to sundry supplies have never received replies.
On March 3rd, 2005, porcubat added the following:

Update on customer service:
Wow, they certainly watch this forum -- I was contacted within one week of posting my last email about customer service, with an offer to take care of my questions ASAP! They clearly strive to take care of their customers!
Positive Carl_12
(3 reviews)
On Nov 30, 2004, Carl_12 Redondo Beach, CA wrote:

I have purchased seeds from this company for a long time and have found them to be very good. The seeds sprout well and produce beautiful plants. I like the huge variety of hard to find flowers and plants. Its like no other seed company in the US. I highly recommend them.

Negative AS
(31 reviews)
On Aug 16, 2004, AS
(Zone 7a) wrote:

Their germination rates are often mediocre, at best, for me. For instance, approx. 50% germination on pansies and violas, when I usually get 80-100% from other companies. This is not a problem when I'm ordering perennial seeds - I rarely want the number of plants I could get from a seed packet - but a disappointment when I'm planting annuals. They're also very expensive. What keeps me from rating them negative is their excellent selection of varieties, something that's getting harder and harder to find among seed catalogs. They also provide a lot of information about the seeds and their germination requirements in the catalog, another big plus.


On April 4th, 2005, AS added the following:

I planted what was supposed to be the Water Colors mixed pansies this fall and they bloomed for the first time this spring. They look nothing like the picture in their catalog -in fact, they look a lot more like the 'Petite Mixed.' (dark red, white with dark blue blotches, etc.) Not exactly what I had in mind.
On April 4th, 2005, AS changed the rating from neutral to negative and added the following:

Positive gizzmo93
(17 reviews)
On Aug 2, 2004, gizzmo93 Iowa City, IA
(Zone 5a) wrote:

I have ordered from this company twice. Both times my orders have arrived within a few days after placing the order. I have had great results with their seeds and would surely order from them again.

Positive keyi
(13 reviews)
On May 30, 2004, keyi Yukon, OK
(Zone 7b) wrote:

Fast shipping, great catalog. Lots of free seeds with purchase. Not the best germination rate, but most of the seeds I bought were rated at a more experienced level. Of the ones that failed, the company cheerfully and quickly sent replacement packets. Very pleased and will order from again.

Negative golddog
(7 reviews)
On May 3, 2004, golddog Western, PA
(Zone 6a) wrote:

A favorite for many years, T & M sure let me down this spring. I ordered two packets of Petunias. Both not available elsewhere. Each contained about 6 or 7 seeds a piece. For what they cost, I will never buy from them again. And I now remember last spring having the same problem, and ordered 4 more packets then. Next year I won't forget!

Negative giboosi_alttara
(6 reviews)
On Apr 27, 2004, giboosi_alttara Ridgefield, CT wrote:

Another disappointed customer. I had zero germination on the majority of seeds that I ordered, and one of the few that germinated at all do not seem to be true to type. (Aquilegia Woodside, which is supposed to have variegated leaves, doesn't. Not on a single plant.)


On May 5th, 2004, giboosi_alttara added the following:

After posting here, I was contacted by a T&M rep saying they would stand by their guarantee, but they needed the names and batch numbers of all of the seeds I had problems with. So, I spent a good half hour locating all packets, and emailing all the information, and here it is a week later and I haven't heard anything at all back from them.
Negative Cider
(6 reviews)
On Apr 27, 2004, Cider Clyde, NY wrote:

I bought a number of seeds last year from Thompson & Morgan--campanulas and campanula-like seeds--and got zero germination. Also, one package had no seeds at all in it, and while I know campanula seeds are tiny, they certainly aren't invisible. This year, I decided to try the hollyhock seeds I had ordered last year and have had fair germination with one packet and hardly any with the other. Last year, using seeds from another company, several years old, I had a higher germination rate overall and successfully added those plants to my garden. I would not try Thompson & Morgan again, tempting though their catalog is.


On May 25th, 2004, Cider added the following:

A company representative contacted me after I posted this comment. I gave her details of my order, and told her I would be happy to be charged for the seeds which did come up (one of the hollyhocks--the Creme de Cassis; the other, the Antwerp mix, has had terrible germination rates--I have kept trying and trying), but that I believed their seed was non-viable, for the most part, and I wished a refund on the other seeds. Thus, I was refunded slightly more than half of what I sent them, including shipping--an expensive way to get Creme de Cassis hollyhocks. It is really sad that this company, with their marvellous catalog, cannot guarantee better germination. They have a lot of items I'm sure people are licking their lips over. I am not changing my negative rating because I don't think people should have to learn the hard way to beware of a questionable company, although I appreciate that I didn't have to take a total loss on my order. Slowly, I am learning to pay close attention to Garden Watchdog, because every time I decide to try a company (mostly because of a delicious catalog like T & M's), despite bad ratings here, I find I should have paid better attention to what people were saying. It is by no means true, as some have suggested on this site, that people post only negative comments. There are many companies that enjoy a plethora of postitives. I myself post positives, as well as negatives.
Negative Brugie
(13 reviews)
On Apr 13, 2004, Brugie Chariton, IA
(Zone 5b) wrote:

For some stupid reason, I keep going back to this company to order seeds. I have bought from them for about 6 or 8 years and every year I say I won't do it again. The catalog is inviting, but the seeds I've received over the years have rarely been worth the price of admission. This year I ordered many kinds of seeds and a good estimate of NO germination would be 50% of the varieties and of those that did germinate, only one kind came up well and that was Knautia Melton Pastels. I can't, in all honesty, recommend this company to anyone. I will also say that I've bought their products at nurseries that carry their line of seeds and they are no better. It is sad that a company that puts out such a nice catalog can't also send viable seeds, especially for the price paid. I'm done buying from them even tho it took a long time for me to admit that it wasn't my fault the seeds didn't grow...it was their's.

Negative echoes
(10 reviews)
On Apr 13, 2004, echoes Southern MB
Canada wrote:

I bought seeds that were supposed to be Brugmansia from this company. They are Datura seeds. Getting my money back is not a problem, but for me that's not the whole issue. Apparently this is a problem that has been on-going for a few seasons for this company and they just don't get it. The picture on the seed packet, catalogue and website still represents the wrong plant, and the seeds are named incorrectly.

Positive derfberger
(2 reviews)
On Apr 11, 2004, derfberger wrote:

they stick by their products. They will replace or refund after refering you to their hort expert.

i had 30% germination rate on abutilon. they replaced it with another lot. same results. the hort lady worked with me and we determined that this is what can be expected.
I lost my first batch of Mimulis due to dampening off. no problem they replaced no charge

the extra expense is worth it

Negative KDePetrillo
(15 reviews)
On Apr 8, 2004, KDePetrillo North Scituate, RI
(Zone 6a) wrote:

I've ordered from T & M many times, and assumed the low germination rate I got was my fault. Apparently, there are quite a few others who have had the same problems. I usually order annual seeds, many of them supposedly "easy", only to find less than 20% germination rate. I love their catalogue, but I guess I'll have to buy my seeds elsewhere.

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