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|On Jan 25, 2013, abhege Grantville, GA wrote:
I have ordered from T&M in the past because they have items I have been unable to find other places and have always been happy with their products and service. I recently placed another, rather large order and received it promptly, but when I started to plant some of the seeds, I was not happy with the packaging. Very tiny seeds placed inside the hard to open envelope without the benefit of a smaller glasine envelope. I lost several seeds because of trying to wrangle with the packaging and seeds are becoming more and more expensive so I was not happy.
On Jan 25, 2013, Thompson and Morgan (US) responded with:
"On Feb 19, 2013 10:50 AM, Thompson and Morgan (US) responded with:
Thank you, we appreciate you sharing and we will always do anything we can to make it right."
|On Dec 27, 2012, midvalleydad Dickson City, PA wrote:
Posted on February 12, 2011, updated December 27, 2012
On December 27th, 2012, midvalleydad added the following:
Did have a problem with this year's (summer 2012) order. Lousy germination on two packets of Petunia seeds, Blue Daddy and Prism Sunshine. That was $9.00 down the drain. Other brands germinated near 100% in the same greenhouse. One type of seed wasn't available, my money was refunded, that's OK with me. On the upside, the shipping times were MUCH faster this time around, and the perennial seeds I ordered grew just fine. Not sure if I'll order from T&M this year, but I still think they offer good stuff.
On Dec 27, 2012, Thompson and Morgan (US) responded with:
"On Feb 15, 2011 12:46 PM, Thompson and Morgan (US) responded with:
Thank you for the feedback. We appreciate the information that is given to us as we use what our customers tell us to better improve our service. "
|On Jun 21, 2012, anne500 Philadelphia, PA wrote:
I've been a happy customer of T&M since 2006. Am a bit dismayed to read all the negative ratings here. Granted I only buy vegetable and herb seeds, almost never flowers, but I've been very happy with their seeds and their service. Am particularly delighted with their seeds and seed selection from Italy, (herbs, beans, kale, tomatoes, eggplant, etc.), they germinate well and produce vigorous, happy plants. Also have a soft-spot for their seeds from the UK. Keep up the good work, Thompson & Morgan.
|On Dec 18, 2011, ansonfan Polkton, NC (Zone 7b) wrote:
I have been ordering seeds from T&M for several years. I have had very good sucess with germination, and been very satisfied with the outcome of the plants. They have always had great customer service if I had a question and I have never had a shipment lost or damaged. They will continue to be my number one souce for seeds.
On Dec 18, 2011, Thompson and Morgan (US) responded with:
"On Dec 30, 2011 9:27 AM, Thompson and Morgan (US) responded with:
Thank you so much for sharing your experience with us. Happy Spring to you!"
|On May 7, 2011, aileen246 Priest River, ID wrote:
I have ordered quite a few flower seeds this year and am very pleased with the germination I've had with the seeds from TM. I've ordered from them for about eight years and have ordered many different seeds that were not available in the US at the time. I like their inner envelopes in the packets to keep the seeds fresh and really use their seed germination booklet, a must for seed sowing. I will continue to order from TM.
On May 7, 2011, Thompson and Morgan (US) responded with:
"On May 11, 2011 9:07 AM, Thompson and Morgan (US) responded with:
Thank you so much for sharing your experience with us. We want our customers to receive the best possible product and service. Happy Gardening!"
|On Apr 10, 2011, Duns Varna, IL (Zone 5a) wrote:
Posted on April 2, 2011, updated April 10, 2011
On April 10th, 2011, Duns changed the rating from neutral to positive and added the following:
Thompson and Morgan responding quickly to my question .
They have promised and made ammends to my concerns.
I am happy with their response and actions.
On Apr 10, 2011, Thompson and Morgan (US) responded with:
"On Apr 5, 2011 2:57 PM, Thompson and Morgan (US) responded with:
We appreciate your feedback. A customer service representative will be contacting you for your account information and have your seeds reshipped to you. You should definately receive the amount of seeds indicated on the package."
|On Jan 19, 2011, Ishtar64 Cedartown, GA wrote:
I placed a phone order with T&M on 1/10/11. My order arrived on 1/18/11, rather speedy considering that my area was nearly paralyzed by snow and ice for over a week.
|On Jan 15, 2011, Buddy44 Eagle Rock, VA wrote:
I have ordered from T & M for years. My seeds always arrive in a timely manner, as they did this year. The seeds germinate well whether I start them in my greenhouse or sow them directly.
On Jan 15, 2011, Thompson and Morgan (US) responded with:
"On Jan 18, 2011 10:33 AM, Thompson and Morgan (US) responded with:
Thank you for sharing your experience with our seeds. We appreciate the feedback. Happy Gardening."
|On Aug 4, 2010, silverkelt Waterboro, ME wrote:
|On Jul 18, 2010, sunnybritefarm Naalehu, HI wrote:
I've read some of the negative comments, but to tell you the truth, I've had nothing but good experiences. I'll continue to order because they have some vegetables that are hard to find anywhere else. I've never had a problem with the veggie seeds germinating, either. I find that some of their prices may seem high, but then again, these are varieties not offered anywhere else in the U.S. I like some of the U.K. veggie varieties, so I figure it's cheaper than buying them from a supplier in the U.K. ( or flying over to London, though I wouldn'd mind the vacation!)
On Jul 18, 2010, Thompson and Morgan (US) responded with:
"On Jul 22, 2010 7:44 AM, Thompson and Morgan (US) responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. Happy Gardening!"
|On Feb 21, 2010, obscurity2 Glenmont, NY wrote:
Seeds ordered January 30th, all except one received February 16th.
|On Feb 17, 2010, Karldan Norfolk, VA (Zone 8a) wrote:
Posted on May 21, 2009, updated February 16, 2010
On July 21st, 2009, Karldan added the following:
The Cherry Brandy Rudbeckia plants are awesome in bloom. Stocky, well branched, and the blooms are true cherry red, none of the "rust or mahogany" shades normally seen in this flower. Shame, shame on the American breeders for ignoring this native plant. T & M has developed beautiful double and quill flowered forms, some top award winners. The bonus seeds of cactus flowered Zinnia are beautiful. Very large clear colored beauties, and for free. T & M remains my favorite of the seed catalogs, mainly for the ecletic and exotic seeds unavailable elsewhere. Oh, and the Crunchy Mini Belles peppers started blooming while still in the jiffy cubes. Needless to say, they are now loaded with sweet delectible peppers. I have a hard time growing the large blocky bells, and this is a perfect solution.
On February 17th, 2010, Karldan added the following:
Initially I was wary having learned here that T & M sold their US business. The catalog arrived full of their unusual and ecclectic seed offers, and FREE POSTAGE. I took the chance with a seed order. I reordered several varieties that did well last year, Cherry Brandy Rudbeckia, Chunchy Mini Belles Peppers, and Mystic Merlin Malva. Also some new things, Streptocarpus, Iris, Primulas, and others. The entire order came in 10 days with no backorders. I can only describe my experience, I AM WELL PLEASED again with T & M.
|On Apr 9, 2009, jglaze Hillsboro, OH wrote:
I ordered 2 items, both of which I could not find at the same place. Response to the online order was quick, shipment was quick and I received within a few days. My "free" packet was EGGPLANT (not a favorite of mine....anyone want them?) Everything was packaged nicely and received in great condition. I haven't started the seeds yet, so I can't speak as to germination, but I'm confident!
|On Jan 2, 2009, qterhrs Friedens, PA (Zone 5a) wrote:
I love the selection from this company and have never had a problem with germination of seeds. As a matter of fact because the pkts. have so many seeds I have been able to replant with success for years from the same pkt. flowers and vegetables. I look forward to seeing the beautiful catalog each year.
|On Oct 10, 2008, compostuser Bremerton, WA (Zone 8b) wrote:
Each year, I place and order with this company. I select plants not available at my local nursery. I agree, some seeds DO NOT germinate or die weeks after germination, but I simply send the empty seed packet and receive a replacement. If I choose, I can also request a complete refund.
|On Sep 26, 2008, lilaclily Lombard, IL (Zone 5a) wrote:
I'm really surprised to see so many negative reviews here. I have had nothing but the most positive experiences ordering from Thompson and Morgan.
|On Jun 18, 2008, LiliMerci North of Atlanta, GA (Zone 8a) wrote:
Last week I placed an order with TM for $35 and used their $10 off coupon. Later a rep called me at home to let me know that the coupon was not good because the seeds are on sale. I am OK with that. I felt that their sale prices were good and they have a very nice selection. I cancelled the original order because I had to make modification to the seeds selection w/o the $10 off. I did re-order and waiting for the order to make my final decision. I am upset to read about the germination rate below, but since they guarantee their seeds, we will see. May be the guarantee won't apply because I bought the seeds on sale. I thought their customer service was excellent and all my email complaints were promplty answered. I feel the 7.00 shipping was excessive but the price is probably still pretty average for most online company. Heck, gas price is at $4 a gallon, it will cost me more to go out and buy seeds. So, I will wait and see when the seeds arrive and what kind of germination rate before making my final decision.
On June 18th, 2008, LiliMerci added the following:
I forgot to mention but when you are buying TM seeds, they do indicate what kind of 'experience' you need to germinate those seeds. It thought that was very good because it kept me from trying to buy too many seeds that I may be too hard to germinate.
On July 10th, 2008, LiliMerci changed the rating from neutral to positive and added the following:
My seeds did not come after 10 business days and I contacted TM about it. TM assured me that my seeds were sent. I do not blame them if mail service did not deliver the products. My email were answered promptly and replacement seeds were sent. I received seeds today. From the shipment, I can not tell if these were seeds that were originally sent or the replacement package. I can not say enough what EXCELLENT customer service they have. I have not dealt with many companies with prompt service as TM. My highest recommendation to them.
|On Jun 8, 2008, CarolineC Berwyn, PA wrote:
I received most of my order promptly, and the rest as soon as it was available. The hosta seeds were supposed to have 50+- seeds, but only had 32. I called and was given new seeds immediately. It turned out that the first packet were not hostas at all, but some sort of tomato. I now have 2 mystery tomato plants flowering, as I let the rest go since they were not hostas. None of the Silver Fox Foxglove seeds that I sowed germinated. I felt that I had bothered them enough already and it was becoming too late in the season try again. Plus, I was already getting overloaded with seedlings. They have a wonderful selection of seeds, many of which are hard to find elsewhere. Considering that, and the excellent customer service, their prices are fair.
|On Mar 9, 2008, caywood Lodi, NY wrote:
A great selection of hard-to find species and unusual varieties. I placed my first order in Jan. '07. The order was confirmed and arrived quickly. Everything was correct, and some nice freebies were included. I see a lot of complaints in this forum about low germination of T&M's seeds, but I have not found their seed deficient. I start many perennials from seed---some are a challenge to grow and require patience and/or special conditions to grow. So far I have had good germination rates for all the T&M seeds I've planted thus far, some of which have required stratification, heat or light for germination. For $1 T&M offers a very useful seed-starting guide: given the number of negatives appearing here from people having trouble germinating their seeds, it would probably be good if they gave free copies of the guide with each order and kept the free seeds...
|On Jan 19, 2008, starlight1153 Seale, AL (Zone 8b) wrote:
I have been buying from T&M for quite awhile now. I buy some, and then go back and buy more and repeat the proces s over.
|On Jan 19, 2008, lovesroses New Hartford, CT (Zone 5b) wrote:
I see a lot of whining going on but I have to fly in the face of it and say that I LOVE Thompson and Morgan! As a Master Gardener who has worked for White Flower Farm and given a couple of Seed Starting talks there, I know the pitfalls that can beset gardeners, especially if they are new at it. (Use the best materials available! DON'T go cheap for starting mix! REALLY make sure you have the right lighting!) Yes, Thompson and Morgan (a company that originated in England) offers seeds that may be a little trickier to start. But these seeds are treasures from around the world, most are rare, and they are offering us A HUGE BUFFET of fabulous choices!! (Aren't we Americans just a little bit spoiled? And demanding?)
|On Jan 8, 2008, Ficurinia Portland, OR wrote:
I was shocked to see how many people have complained about this company. I have been ordering from them for years and I have always been aware of the fact that some seeds are harder to germinate than others, and often they have a lower germination rate. (This information is always provided to you in their catalogs!) My plants have never come "untrue" from seed, and their prices are quite competitive. Sure, hard -to-find plants may cost more but that is due to supply/demand and the fact that some plants don't produce many seeds, or because growing them from seed may not always be the best way to propagate them. They have been around since 1855 and I firmly believe that they know what they are doing.
|On Sep 25, 2007, rebecca101 Madison, WI (Zone 5a) wrote:
This year was my first time ordering from T&M, and I'm glad I did. If I had seen their terrible rating on the Watchdog before ordering it might have scared me away - fortunately (this time) I didn't look until after ordering.
|On Apr 21, 2007, doghill6 Central Point, OR (Zone 8a) wrote:
I get their catalog first, but order from them last every year. Their prices are a little higher, but the others are catching up. They have unusual things and interesting varieties. I don't have trouble with germination much, but one time I got Japanese Maple seeds from them and only a few germinated. I always have a few failures, especially with the tricky stuff from any company and I usually assume it's my fault. So I like T&M. It's fun to try the weird stuff. Plus, this year they sent a nice pair of gloves with the order. I love free stuff.
|On Apr 2, 2007, debbymck Racine, OH wrote:
All of the seeds I bought from Thompson Morgan were just about 100% germination. I liked everything from the fast shipping to the germination. I wasn't thrilled with their prices, but I didn't have to buy from them.
|On Apr 2, 2007, LooneyLinda Mantua, UT (Zone 4b) wrote:
This is my first time ordering from T & M, partly because of the negative comments. I decided to order and do my own experiment. I have Russian Black, Black Cherry, and Sun Gold from three sources. T&M's seeds have had 100% germination where the others have not. One highly-rated company had less than 50% germination.
|On Apr 1, 2007, cannaqueen Mantua, OH (Zone 5a) wrote:
Reading all the negatives almost scared me away from ordering from this company, but they had some unique sunflower seeds not found elsewhere. I ordered Little Dorrit
|On Mar 4, 2007, whitehen Salem, MA (Zone 6a) wrote:
Used T&M for seven types of annual seed. All came within ten days of ordering and my germination rate was over 95%.I will be ordering again next year as they carry a great assortment of seeds!!
|On Mar 1, 2007, Windy Belleville , IL (Zone 6b) wrote:
I ordered when seeds were on sale in June. I set the packages aside with the rest of my seeds to be planted for the following growing season.
On March 27th, 2007, Windy changed the rating from neutral to positive and added the following:
I was contacted by a representative of the company March 27,2007 about the problem.
I had sent an email to them on the 26th of February but apparently this was not followed through then. I sent a copy of the email to the rep and I am going to receive a credit as I do intend to order from this company again.
So my rating is upgraded from neutral to positive today.
|On Jan 24, 2007, FlipTX Pasadena, TX wrote:
I placed a small order using a coupon code that came with the catalogue they sent me. The items arrived properly packed and in about 10 business days. They included some free pepper and lettuce seeds. If I grow them, I'll edit this with germination rates later.
|On Jan 6, 2007, celtic_dolphin Boone, NC (Zone 4b) wrote:
I love the incredible variety this company offers! I've never had any difficulty ordering, unless you count the ones that sold out before I placed my order -- my fault for not ordering earlier. The staff has always been very helpful and courteous in these situations though. I've never ordered plants from them, only seeds, and I've always been very, very pleased!
|On Dec 29, 2006, DonShirer Westbrook, CT (Zone 6a) wrote:
I have bought seeds from T&M for several years. Their annuals usually come through in fine shape. Perennials are a mixed bag: even though I try hard to follow their propagation instructions, about a quarter of them fail. I have not succeeded with their Poppies at all.
|On Nov 12, 2006, containergarden Los Angeles, CA wrote:
For vegetable seeds, I have found no better supplier than Thompson and Morgan. My germination rates with their seeds have consistently been excellent. I cannot comment on their flower seeds, because I don't grow flowers. The prices on some of their seeds are a bit high, but I've found excellent value on their outlet, valueseeds.com.
|On Jul 3, 2006, tiffanya Sumner, WA (Zone 8a) wrote:
I have made three purchases from Thompson & Morgan this year. The seeds started thus far have produced some lovely plants. The only thing I'd suggest for improvement is for them to put photos of the plants on all the seed packages (so I don't have to print the photos and attach to remind myself which are growing). ;-)
|On Apr 11, 2006, dmac085 Greensboro, NC (Zone 7a) wrote:
I purchased about $40 worth this year. I used snail mail due to the fact that the web site couldn't process a $10 off code properly on the computer. I still received my seed within a weeks time. All seed was shipped and there were a few free packs included. The prices are little on the high side but they are the only source for Cosmos Versailles Tetra,
On July 13th, 2009, dmac085 added the following:
07.13.09 Made 2 purchases of .99 cent items, was able to use online coupon codes for additional savings and shipping and communication was fast. Received my first order today and expect the second soon. Very pleased with ordering process, great values and prompt shipping/communication from this company. Hope to have success with some winter sowing and in situ sowing next spring and this fall.
|On Mar 11, 2006, beaker_ch Columbia Heights, MN (Zone 4a) wrote:
I can't speak for the viability of the seeds, but I did place an order with them for seeds and I also took advantage of the half price offer for the patio greenhouse. Both the seeds and greenhouse arrived in less than a week. The greenhouse was easy to put together and I was surprised at the size. It was larger than I expected.
|On Mar 6, 2006, Live2garden Waterford, WI (Zone 5b) wrote:
I have been ordering from T&M for at least 5 years - probably closer to 10 years (I usually spend $200 to $300 a year) and I always look forward to receiving the new catalog. It is always the first one to arrive and I enjoy the detailed germination and growing-on requirements. In fact, I often pass on extra catalogs to friends who are reluctant to start seeds so they can use it as a guide. However I agree that they send out too many catalogs per customer. I haven't noticed any germination problems other than the ones that need very strict stratification...but even those tend to be ok if I keep track of the temperature schedules (cold, warm, cool, etc). I have to admit, though, that I have NEVER gotten my sedum ussuriense to germinate...although this year I did get my sempevirvum to do so after I accidentally froze them instead of refrigerated (my greenhouse refrigerator was still set on "christmas cookie" temperature). The simple germinators, like pansy, impatiens, petunias, salvias - have all been successful for me. But I have to belly laugh at their refusal to sell any poppies that are "somniferums" but maybe that is just the US government picking on our overseas cousins! Customer service has been great in my experience...I had one pack of ageratum arrive empty this year - the foil packet was there, just no seed anywhere inside. I had a replacement pack (N/C) in less than five days! (with seed). I also had a packet of New Zealand delphiniums with two foil packets inside - so it more than made up for the empty one (though I did feel guilty about complaining about the empty pack without offering to pay for the double pack). Overall, T&M are one of my favorite seed companies. (I also heavily use Park garden). When it comes to germination....how much is that just the luck of the gardener? I always figured that this was my fault in some way, I never thought that it could be a company. I guess I have to keep better track of this and do some comparison experimentation in the future. I have 20 packs of pets from T&M and 5 or so from Parks this year....maybe I will do a count of seeds planted vs seedlings emerged and see if this brings any problems to light (for either company I guess).
On April 25th, 2006, Live2garden added the following:
Well, I kept track of germination this year in light of the comments made.
Interestingly, I had 0% germination for the impatiens! 0% - I guess it didn't take a sophisticated notebook to notice this statistic. I also got 0% germination on the Park's impatiens. The impatien seeds that I bought off-the-rack from a local garden store germinated near 100% so I do not think it was my technique or growing conditions. They were planted side-by-side in different plastic containers but in the same humidity and temperature chamber. The cheap off the rack ones are growing nicely, the expensive ones are duds. (I need to do my petunia calculation yet.)
The other plants seeds that I bought from T&M are doing fine. I have not calculated the actual germination rates but for the most part, there are no glaring deficiencies. The lesson I learned is that I will not be buying impatien seeds from T&M (or Parks) again. I will stick to the bargain seeds, even though the selection isn't as good.
I am keeping my rating positive because I still have more germination than not for the most part, although I am very disappointed with the impatien picture.
|On Jan 25, 2006, Indigoez Floresville, TX (Zone 9a) wrote:
I've been ordering from T&M for several years now, and despite some having sad germination rates, I have been generally happy with their seeds. I've gotten good germination on all the ones (that I've planted so far) from my order this year. They also have many rare seeds that I haven't found anywhere else.
|On Mar 19, 2005, threeducks Southfield, MI wrote:
I put in an online order and it showed up five days later. The seeds were exactly as I ordered. The website was simple to use. Seeds are a bit on the expensive side, though.