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|On Nov 22, 2012, icebird28 Coppell, TX (Zone 8a) wrote:
I used to order a lot of seeds from T&M and most of the time, they had full color pictures of the plants and instructions on the back for the seeds. In addition, I like the added touch of a sealed packet with date and lot code.
On Nov 22, 2012, Thompson and Morgan (US) responded with:
"On Nov 28, 2012 10:21 AM, Thompson and Morgan (US) responded with:
Thank you for your feedback. We will definitely take your comments into consideration, but at this time the seed packets will not have the pictures or foil packets."
|On Jun 8, 2012, InsaniD Columbia, MO wrote:
Posted on June 8, 2012, updated June 8, 2012
On June 8th, 2012, InsaniD added the following:
Echinacea 'Magic Box' is a "mix" of Pink and White. I had a great rate of germination, with 27 growing up to flower and 24 are pink and 3 are white. Very disappointing considering the picture they show of the "mix". Looking around the net, it looks like I got lucky in that I also got some white - most folks are saying they only got pink.
Still waiting for my money back on them.
On June 8th, 2012, InsaniD added the following:
Would also like to add that while this company has a rating/review system onsite, I've never had a review that I've left actually go on the site, neither good reviews nor bad reviews.
Like they don't want folks knowing how their seed is really perceived by the public. If this is the case, why even have the rating system to begin with?
On Jun 8, 2012, Thompson and Morgan (US) responded with:
"On Apr 9, 2010 2:21 PM, Thompson and Morgan (US) responded with:
We appreciate you taking the time to post. We are always here to answer any questions you may have or assist in any way we can. Please accept our apology for the inconvenience."
|On Aug 9, 2011, 1997 Ossian, IN (Zone 5a) wrote:
I ordered some seeds (around nine packets) from this company during a sale last year. They got here in a timely manner and were nicely packaged. I wish they would show color illustrations on all the packets. I had fair success with the seeds despite their rating here on the watchdog and I think they deserve better ratings. If I had known what experience others had had with T+M's seeds, I would not have bought from them, but I was pleasantly surprised that I did have good success. I do prefer heirloom and organic seeds, so this year I am planning on buying from companies like Diane's Seeds and Botanical Interests. I was slightly disappointed with the number of seeds in the packets, but because I had good success, this does not matter much. This company seems very fickle, though is good for those on a limited budget. One of the packets I ordered was backordered or so the email said. On the website though, the seeds were in stock. This was confusing. Although I had good success, I will order seeds from more worthy companies in the future.
On Aug 9, 2011, Thompson and Morgan (US) responded with:
"On Aug 10, 2011 10:57 AM, Thompson and Morgan (US) responded with:
Thank you for your feedback, we appreciate you taking the time to post. I also want to let you know that we do offer some organic vegetable seeds as well as a variety of heirloom seeds. Please check us out again, we do offer top quality seeds and service.
|On May 22, 2011, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on May 13, 2011, updated May 22, 2011
On May 22nd, 2011, HeidiNH changed the rating from negative to neutral and added the following:
Changing my rating to neutral, because T&M did replace the seeds that didn't germinate. I'll hold that rating until I see whether or not these seeds germinate.
On May 22, 2011, Thompson and Morgan (US) responded with:
"On May 13, 2011 2:17 PM, Thompson and Morgan (US) responded with:
Thank you for letting us know about the problem with your seeds. A customer service representative will be contacting you for your account information. We will pass this onto our quality department."
|On May 11, 2011, Blancheann Ellsworth, ME wrote:
This spring I ordered seeds from the USA Thompson and Morgan's. I was surprised to find Michigan Bulb Company trying to get money from my account. I would never order from them as a friend had trouble with a fall bulb garden. When I called them(MB) to find out what was going on, after some initial confusion it was found they are a Thompson and Morgan company and the name Michigan Bulb had been sent to my account in error.
On May 11, 2011, Thompson and Morgan (US) responded with:
"On May 12, 2011 7:48 AM, Thompson and Morgan (US) responded with:
Thank you for your feedback and we apologize for the confusion. Yes, Michigan Bulb is one of our sister companies, with the same owner but the facilities for these companies are completely separate.
|On Apr 3, 2011, dawnsharon2001 New York, NY (Zone 7a) wrote:
They still have varieties I haven't seen elsewhere. But I miss the old catalog. They're leaving out information I used to depend on, like whether a plant is toxic or poisonous, and how difficult seed is to germinate. (I especially miss the "direct sow" emblem, though that was only used for a couple of years.)
On Apr 3, 2011, Thompson and Morgan (US) responded with:
"On Apr 5, 2011 2:55 PM, Thompson and Morgan (US) responded with:
Thank you for bringing this to our attention. I will definately pass along your comments to our web department. We always appreciate your feedback."
|On Mar 30, 2011, sassybutterfly8 Powder Springs, GA wrote:
It was a rainy day here so I decided to do some seed shopping. Per an email I received they were having a huge sale on seeds. I happily spent nearly 2 hours perusing the website, filled up my cart and was inputting my cc info and shipping info... then I decided to go back and increase a few of the varieties because they were such a great deal.
On Mar 30, 2011, Thompson and Morgan (US) responded with:
"On Mar 31, 2011 8:24 AM, Thompson and Morgan (US) responded with:
Thank you for your feedback. We appreciate you letting us know so we can take care of the problem on our website. A customer service representative will be contacting you for your account information so we can place your order for you with the sale pricing."
|On Aug 11, 2010, Thornns Genoa, NY wrote:
After an extensive search for blight resistant tomatoes, I came upon two varieties available from this company - "Legend" and "Ferline". I ordered them - and to the company's credit, my order arrived extremely promptly. No issue there.
|On May 21, 2010, pgitta Marengo, IL wrote:
Posted on April 26, 2010, updated May 21, 2010
On April 26th, 2010, pgitta added the following:
Update: I have received my seeds after getting responses from at least four different people AFTER placing this review here.
They claimed "Spring, busy", etc, etc and I may give them another chance, but for now I will not change my assessment from "Negative" until I see a smooth prompt transaction.
I took me almost a month to get my order, and I believe I'd still be waiting had I not posted my comments here.
Note to T&M:
Most people are understanding. Emails are still free. If you are behind, a few kind words and explanations would make all the difference! Your silence is killing your reputation. Hire a teenager in the spring to do nothing but make polite excuses. At least people would feel someone gives a crap, even if you don't.
After the fact, "We strive for 100% satisfaction" comments makes it even worse!!!
On May 21st, 2010, pgitta changed the rating from negative to neutral and added the following:
On May 21, 2010, Thompson and Morgan (US) responded with:
"On Apr 23, 2010 8:41 AM, Thompson and Morgan (US) responded with:
Thank you for taking the time to post. A customer service representative will be contacting you for you account information to locate your order and have it shipped as soon as possible."
|On Apr 26, 2010, AndyUK winchester,
United Kingdom wrote:
I'm from the UK and the Cobra nasturtium appears to have some problems with germination,
On Apr 26, 2010, Thompson and Morgan (US) responded with:
"On Apr 26, 2010 4:30 PM, Thompson and Morgan (US) responded with:
We appreciate your feedback. We apologize for the problem with the seed. We do our best to ship quality products and your feedback helps to make sure we do just that."
|On Apr 13, 2010, Rozscent Merced, CA wrote:
Posted on April 6, 2010, updated April 13, 2010
On April 13th, 2010, Rozscent changed the rating from negative to neutral and added the following:
I changed my comment to neutral because I received a refund check for the items that were not available.
On Apr 13, 2010, Thompson and Morgan (US) responded with:
"On Apr 9, 2010 2:18 PM, Thompson and Morgan (US) responded with:
We appreciate you taking the time to post. A customer service representative will be contacting you about your order and refund."
|On Feb 26, 2010, Teawench Duluth, MN wrote:
I got my first catalog from them with a free shipping offer code. I placed my order for almost $80 but couldn't get the free shipping code to work. After reading their online help about such things and not getting anywhere I rang them up. The person that answered had such a heavy accent I had to ask her to repeat herself several times, which only added to my frustration. We went round & round about the free shipping code. She didn't believe that what was printed in the offer box was actually printed there. But she eventually offered to set up an account for me, take my order and apply the free shipping code. I give her my name & shipping details and credit card number. Several times I tried to give her the item number for the first item I wanted to order. She finally tells me that the item numbers that are in the catalog and on the website can't be used for phone orders and she'll send me another catalog that should arrive in four to six weeks (which is too late!) and *might* have another code for free shipping. I was so flabbergasted by not being able to use the item numbers that were given to me, both in the print catalog & online, that I could only hang up. I did email them about it and a few days later I got a response saying I could just place my order online and if I'd include a note about the free shipping in the 'special instructions' (or whatever it is) area, I'd get the free shipping.
|On Jan 30, 2010, ibewgirl Wilmington, DE wrote:
Since I do all my shopping online, I am checking cc online every morning before I go to work for irregularities.
|On Nov 2, 2009, kdfisher Ellijay, GA (Zone 7a) wrote:
"Thompson & Morgan Seedsmen, Inc. U. S. operations was acquired by none other than Gardens Alive as of Sept. 25, 2009"
|On Oct 29, 2009, seagardener Southport, ME wrote:
Holy wormcastings Batman!...
|On May 20, 2009, thegladiator Pottstown, PA (Zone 6b) wrote:
I ordered some Cherry Brandy Rudbeckia seeds and some Lavender seeds and a soil thermometer on 4/14/09. I didn't keep track of how long it took to get my order but it did arrive fairly promptly. My issue is that none of my lavender seeds have germinated. However, the Cherry Rudbeckia have germinated quite nicely. The Rudbeckiaare very small and don't seem to be getting larger but I could be a little impatient. Since I only paid 2.95 for the lavender seeds its not much of a loss. However, all my work to get them up and growing has gone down the drain. Luckily I didn't create the flower bed in which I was going to plant the lavender. I gave the company a neutral but it should be closer to a negative because what's the point of getting seeds from a company if all you end up with is peat pots full of dirt. I think I might just opt to buy grown pants from a local nursery. As for the company, I would say the service is good but the product is low quality and you may not get any plants from the seeds (50/50 chance). The thermometer was just an overpriced meat thermometer. It wasn't a special designed thermometer just for dirt. Don't waste your money, go to a local kitchen supply store and get a cheap one, save the S/H
On May 20, 2009, Thompson and Morgan (US) responded with:
"On May 20, 2009 12:34 PM, Thompson and Morgan (US) responded with:
I am so pleased you liked the Rudbeckia Cherry Brandy, I am sure they will look great this summer, but I am sorry for your disappointment with the Lavender seeds - and I completely understand! I tried these myself and did not realize at first how much patience and care I would need for these seeds. I was determined to have my Lavender plants though and now have a nice row in my yard, all from seed! Please contact us and we can send you another packet of Lavender seeds to try. These can take up to 140 days to germinate and need alternate periods of cool and warm. Whilst challenging to get started, they are very easy to care for once going. Email our horticulturist, Susan, at email@example.com - she can give you full details. The soil thermometer is actually a really neat gadget, specially graduated to monitor soil temperatures (from -40F thru 120F). Meat thermometers unfortunately can't monitor this range. This is a great purchase to help you get the right temperatures for your Lavender seeds to germinate and will last a lifetime. Hope to hear from you soon."
|On Feb 3, 2009, MarkP Missoula, MT (Zone 4a) wrote:
Orders were processed quickly and accurately. Germination......Well, that's a whole nuther story.
|On May 21, 2008, WinterStinks Peabody, MA wrote:
I ordered some Cowslips seeds from T&M back in early March. The price and shipping were reasonable and they were shipped promptly with adequate planting information, however I have tried plating them inside outside and everyway possible with no luck getting them to grow. Overall it was not a bad experience but the seeds didn't grow, whether it was me or the seeds I can't say for certain but I have had many other seeds grow perfectly.
|On Apr 12, 2008, hortulaninobili St. Louis, MO (Zone 6a) wrote:
I ordered nearly $300 worth seed 2007 spring. Many of the varietals I attempted to grow did not. Germination was overall poor, not consistent, erratic and less than probably 60% on many varietals. Of course I followed their directions and also consulted other online and published sources for information. Below are the main points I would like to make light of . . .
On Apr 12, 2008, Thompson and Morgan (US) responded with:
On Apr 15, 2008 10:01 AM, Thompson and Morgan (US) added:
|On Nov 12, 2007, CaptMicha Brookeville, MD (Zone 7a) wrote:
I've bought from them in the past when I couldn't find any other suppliers of the particular item I was looking for.
|On Apr 5, 2007, zone5girl Painesville, OH (Zone 5b) wrote:
Like many others have posted, I have had spotty germination. Some seed varieties germ very well, others not at all or very poorly. I love their variety, but there are just too many other places to shop at that have never disappointed me. I'm going to take my business elsewhere from now on.
|On Apr 5, 2007, apaeth Bay City, MI wrote:
I ordered 15 packs of flower seeds from T& M in December. All of them have germinated as per the instructions on the packet.
|On Nov 28, 2006, bbrookrd Nantucket, MA (Zone 7a) wrote:
I placed an order with Thompson and Morgan on 11/20/06 and received it on Nov 27 which was very good service. My neutral comes from the fact that a large number of the seed packets have no photography or drawing of the plant enclosed. Also some of the seed packs are a generic packaging for a group of plants such as a seed packet for delphiniums list 4 possible choices on the cover and the inner pack is the one which identifies the actual one ordered. For a pack of seeds of Delphinium that cost 7.95 I expect a picture and a detail of the plant on the package. I keep my old seed packages for reference so these are useless and BORING. Sorry they may be saving money, but they are about to loose me as a customer. Patti
|On Nov 14, 2006, alicewho North Augusta, SC (Zone 8a) wrote:
My experience with Thompson and Morgan was pretty much the same as some others, hit and miss germination. But they do have a great selection so it may be worth the gamble on seeds you can't find elsewhere.
|On Jul 29, 2006, Drido Heredia,
Costa Rica (Zone 11) wrote:
I bought from T&M the last year, and the germination was good exept the oriental poppy, only like six seeds germinated and one alone remain but never grew and it has one year. And others perenials plants grew well but not flowers, only one(i´m very happy wiht this hollyhock) but the rest any and it is in the same place. Nice catalogues but hight prices and low germination rates
|On Apr 30, 2006, nivlac San Antonio, TX (Zone 8b) wrote:
I placed my first order from them with some clemantis, madagascar jasmine, and some kind of tree with perty flowers on it, LOL. Just put the seeds in some Jiffy-7 pellets per sowing instructions, 04/29/06. The minimun germination for either of the three types of seeds is 30 days with one of them up to 60 days. I guess I have a lot of waiting to do. I hope that I can remember to follow up on this post. Expectation is a real Killer(bother), I am kind of impatient. I have read some of the posts and realized that germination percentages can be kind of low, so I planted 6-12 of each type. If I get just two of each I will consider it worth it. After all, How many seeds does natural process in nature produce and how many actually germinate. I figure the ratio is quite low when I think about it (there are always exceptions to a rule of thumb, but I still see it as a low success ratio.)
|On Mar 31, 2006, petit_potager wrote:
Seed Viability – low/average (due to handling)
|On Dec 22, 2005, cathaleen Prince George,
This is my first time ordering seeds here, did check prices before ordering, so will be interested in my germination rates - now that I have read some of the reviews, and see that the most recent ones all have had less then successful germination rates. I was happy with the ordering process and arrival of the seeds, but will wait to see what finds itself into my garden this spring. To be continued
On March 18th, 2006, cathaleen added the following:
Have had mixed results with my germination - but some of these non preformers did come with a warning from the company that they had lower then expected germination rates. So, I remain neutral - I do like the selection of seedlings from T & M, but all things being even may not order from them again - unless having trouble tracking down a specific seed type - there are just so many other good seed companies out there who I seem to be having more success with.
|On Oct 24, 2005, hillfarm Quesnel, BC (Zone 4a) wrote:
I've had a love-hate relationship with T&M since, oh, about 1986 or so which was when I made my first order.
|On Jan 10, 2005, MalvaFan Morrice, MI wrote:
I purchased Coleus seeds in December. The germination percentage was very poor. I did contact the company for a replacement and received it very promptly. I think they should offer more seeds in the packets to offset the poor germination.
|On Jun 18, 2003, JulieU wrote:
I'm somewhere in between with this company. There orders always arrive quickly. I have never had a back order. They offer some items that are hard to find elsewhere.
On March 8th, 2004, JulieU added the following:
I should have added this sooner. I was very surprised to receive an email from the Vice President of this company only a day or two after posting my comments. I would assume this company does care about it's customers.
|On Feb 3, 2003, SEMich wrote:
A little pricey, but they have some seeds that aren't available elsewhere. Most of the time the seeds are fine, but at least on 2 or 3 occasions an entire pack failed to germinate. And the Cambridge Blue lobelia I ordered last year looked a lot like Riviera Blue Splash.
|On Jan 25, 2003, elfeik Near Kansas City, MO (Zone 6a) wrote:
My experience has been that when they are good they are very good and when they are bad they are lousy. About 5 years ago I bought flowering cactus seed, which had 90% germination, and have grown and produced several flowers per season. But I bought lily seeds at $6 per 20 seeds, that had poor germination and the plants that grew were genetically strange. After suffering with them for several seasons I threw them out. Overall I have bought herbs, vegetables and annuals that have done well, but I have noticed a trend of poorer results from their seed in recent years
|On Jan 4, 2003, Eric_OH Columbus, OH (Zone 6a) wrote:
On the positive side, T&M offers new and interesting hybrids and varieties that are difficult or impossible to find anywhere else. Shipping is fast and germination has been average to good for me.
|On Oct 1, 2002, broots Cochrane, ON (Zone 2b) wrote:
I have ordered from T&M & other US companies for a number of years & this is the only one that charges duty. This only began 3 years ago. By the time you convert to US funds & add the duty it doubles the original price & with their high prices, it makes for a costly seed order. I will still order from them but will be very selective. I do enjoy their catalogue.
On January 17th, 2003, broots changed the rating from negative to neutral and added the following:
Just rec'd this year's order, but I was mistaken when I said I was paying duty last year. Just checked my bill & it is the GST & PST plus the $5 Canada Post handing charge. Sorry for the mixup. Still, I have never had to pay this with other US companies, YET.
|On Feb 21, 2002, Sari Saint Helen, MI (Zone 5a) wrote:
I LOVE their catalog. However I have had problems with germination rates. Example, I planted 10 flats of lupins on the same day using the same soil. 3 flats were T&M the rest were from other companies and trades. T&M - 10% germination the rest 90+%. I called customer service and got the seeds replaced. Customer service was great, the seeds were no better. I had the same problem with some rudbeckia and petunias. The petunias were also sold as pelleted seeds but weren't.
|On Apr 1, 1998, colleencouey wrote:
I would just like to decide for myself T&M's quality. I have written and called to receive their catalog, and nothing. Two different friends said they found a place to order it on the net and it took 6 weeks. My neighbor said she has called their phone number and requested a catalog for 3 or 4 years and has never received one. I am just wondering, if they are that busy, or what?
|On Feb 1, 1997, RobinB579 wrote:
In general I have found this company satisfactory. I, too, however, found the biggest disappointments in the occasional expensive seeds (in the $5 range), which did not germinate. Of course, I do not know if this was due to seed quality or my lack of expertise. Their catalog is a true gem, full of helpful info and of course beautiful pictures. I do resent getting credit vouchers instead of refunds, but this practice seems to almost be the norm. The vouchers are too easy to lose before re-ordering the following year. If the merchandise is not provided, companies should not keep your money.