Ever since they have been associated with Jackson and Perkins Co. their customer service has been much better. My shipment arrived on time and when I had a question about my order they answered me promptly. I will have to see how they do with my much bigger spring order to see how they do with that, to say they have improved to the level of Jackson and Perkins excellant service and plant gurantee. I will let you know.....
On Aug 19, 2007, wnddyer Randleman, NC (Zone 7a) wrote:
Bought two roses (Eden and Neptune), and an iceplant on sale in June. They arrived quickly and they were nicely packed. The bare root roses were huge!!! I was pleasantly suprised! Now it is August, and I have already had a bloom on Eden, but all 3 plants are growing and looking very healthy. Thank you!
Overall, I would say my experience with this company was very positive, as they resolved several order problems to my complete satisfaction. Having said that, I would add that some of my plants were quite small and had to be potted and babied along for a bit before they could go to permenant quarters.
I made three orders from this company in the 2007 spring season. One was all calla lilies (about 20 of them) on clearance. All were large, healthy and full of sprouts and shipped promptly.
A second order was 13 assorted plants on clearance. Most, were very small but alive. One shasta daisy had black mold on it, but showed no damage after being rinsed off. One daylily was rotted off at the base but was wrapped in such a way that it was easy to see why the packer missed it, because the top was still green. I called the company immediately about the daylily and they cheerfully sent a replacement at no charge. About three weeks later, one of the ferns leafed out and was the wrong variety, even though the label was correct. I contacted the company again and they were out of the fern, but offered me a merchandise credit. I asked them to credit my card for the price instead and they agreed to do so, so I am satisfied.
The third order was for 5 violas on clearance and all were large and very healthy. I think this shows there is just a lot of variation in plant size going on depending on species and time of year. Be ready to baby along some plants now and then, and call immediately if you have any casualties to report when your order arrives.
Having said all that, in my experience Park Seed has always been great for seeds and bulbs and the wholesaler seems to be the same. The only issues I have ever had were with live plant orders. Still, I have never had them fail me on customer service, and I will keep ordering when they have something unique.
P.S. Save your paperwork. The customer service number is on the back of the papers that come with your order. I could not find any phone number on the website, though I may have been looking in the wrong place.
Since Oct. 2006 I have ordered amaryllis bulbs (Zombie) which had a ceramic planter as bonus. I rec'd bulbs and planter separate still under one ship. The planter was cracked and they replaced it w/ another from Wayside and I was pleased with the replacement and was not charged ship. I also have ordered a Calamondin (hybrid Kumquat drawf) tree from Wayside which I rec'd bareroot and I planted a few days after receiving and it is currently thriving in a lighted window. I plan on placing it outside in a couple of weeks (April) where it should flourish. I admit I have not ordered much but so far I am happy.