1st comment I posted was neutral-asparagus ordered, arrived late for my area, already out of dormancy and ended up being all female plants when supposed to be male Jersey Knight. Called, they agreed easily to a refund to CREDIT CARD. Now posting Negative Comment...2-3 weeks later, I have just received a card in the mail for a company credit instead of refund. Called and they said it "should" be fixed...Guess they needed to hold onto my money a little longer so they could make enough interest on it to earn back their loss from my return? There was also still no offer to refund shipping, even after mess up #2.
I ordered 2 sets of Cone Flowers from Parks. They were at one time my favorite Nursery to order from but now No way!!
I ordered a double set of the coneflowers and if anyone orders from them you will understand you do not have time to have plants up before the warranty is over. Back to the Cone Flowers I ordered them in 2006 and in 2007 when I only had 2 plants come up I was furious. Parks flatly refused to refund or ship the plants back. One CS rep told me I should have called in May or June. Well I found the orginal email from May 31, 2007 and they still refused to replace my Cone flowers after I meant their requirements I just talked to them last month and every month before. Also I was appalled by plants they sent me they were dead in the pots they sent, and today I received 4 really nice daylillies plus 2 daylillies that were moldy and grossly spongy and the horticulturist said don't plant what ever they have will spread to your other plants.
Thank you and if you turn out to use them GOOD LUCK Customer Service is the worst I always have to go to Supervisors and there is no guarantee you will get any thing box. The plants I described were dead when they arrived these were like the cone flowers.
On Nov 22, 2006, cjolene Emporia, KS (Zone 5b) wrote:
Ordered several plants from them (was told they were under new management) and was extremely pleased at all the healthy plants. They made three shipments of my order, though, which I didn't understand, but was happy that they all arrived looking so perfect.
On July 17th, 2007, cjolene changed the rating from positive to negative and added the following:
Above was my order from last year. I had this company as positive. I am now changing it to a negative. I ordered from them again this year (2007) and they sent dead/dying plants, didn't send one plant 1 of the plants was charged for, and 2 of the plants had bugs...one had root mealy bugs and the other had rootknot nematodes. I also got some daylily bulbs which came half rotten. I discarded the rotten part, planted them anyways, and some of them seem to be doing fine. Others didn't make it. I emailed them very politely and pointed out that I have pictures from when the plants arrived. They have not responded at all. It seems that it's a gamble ordering from this company and they apparently have no customer service.
I placed an order and received email confirmation for the order plus a 'bonus' of daffodils for fall delivery. Soon the "free" bonus daffodils (which I really didn't want) arrived. I was charged $13.95 for shipping and handling for 20 bulbs.
When my main order didn't arrive I went to the company web site, checked the status of my order and found that my plants were 'out-of-stock.' This left me paying the shipping and handling fee for the "free bonus.".
Parks have not responded to emails concerning this affair.