On May 23, 2009, upst8gardener White Plains, NY wrote:
A long story with a happy ending-I waited till the last minute to order a calamondin tree for mother's day and asked at check-out if they could send it out on Monday, even tho I'd missed their Friday deadline. Was pleasantly surprised by an email an hour or so later saying sure. Got a tracking number and the fedex website said delivery would happen on Friday. When Saturday came without the tree, I got suspicious and fired off a not very nice email asking where my buddha’s hand citron was and demanding a refund. Got an apologetic email from bayflora, offering to put a tracer on the package which wasn't going to help me get the citron in time for mother's day. Then my neighbor came over with a huge box and it was my tree! I opened it up and it was still healthy, gorgeous even with shiny leaves, very bushy with green fruit. The gift card inside was really cute it was a citrus tree in a pot. My neighbor had been on vacation and somehow fedex delivered my
package to her back porch while she was gone. I can't imagine how they did this since she's on a corner and her address is a different street all together and we both have our numbers out front, very visible. But bayflora took responsibility and said they'd give me a refund on my credit card, which they did the next day. That's service. So never believe companies who tell you it will take a month to process a refund.
This company has a lot of hard to find edibles. I ordered a Pakistani mulberry and an Angel Red pomegranate. The Paki mulberry was leafing out and it has amazing leaves. The top growth wasn't that huge, but the rootball was really big and beginning to grow out of the drainage holes. It's really taken off after two weeks in the ground. Likewise, the Angel Red pom came with a rootball that filled the 2 gal container and it's shooting out with new branches already. Very secure packaging. Came quickly, too.
On Jan 21, 2009, portlandsandy Portland United States wrote:
I got a big kaffir lime tree for the holidays. It filled up the tall box, which was strong enough to ship a bull, but easy to unpack with a removable piece of wood in the front. This is a huge tree and its leaves are making our living room smell really great. I got an email saying when the plant would ship, another one with a tracking number. Fast turnaround and this is one terrific tree.
I ordered 2 small Frantoios and a small Arbequina. Got a confirmation telling me when they would ship. The weather turned, but the plants shipped anyway and were protected with a heat pack and insulation. No charge for the extra packaging. These are really nice trees and survived the cold without any damage.
After years of ordering from this company (the lime, the satsuma, two varies of elderberries) and being satisfied by the products and service, the piece de resistance arrived yesterday: the contorted jujube. My anticipation was such that I tracked the tree on route. It arrived in perfect condition and sported a hugh root ball and a thick trunk. It is more beautiful than the description and photo. Given the quality and vibrancy of everything I've ordered, the prices are better than anywhere else.
On Mar 1, 2008, doctorbill St Louis United States wrote:
I ordered a kumquat tree for lunar new year. They got back to me the same day to tell me that it was too cold to ship the tree in time for the holiday. Deeply appreciated being informed about the delay. Tree arrived last week and it has 6 golden fruit.
On Jul 28, 2007, p3rennial_luvr Redmond United States wrote:
A great thing about Bay Flora is that they don't take your money until the plants are ready to ship (unlike a few nurseries we can all name). Plus, I got some fruiting elderberries that were actually bigger than advertised. Later I was going to buy Black Lace and Black Beauty elderberries too, but by the time I got around to those, they were sold out. Asked to be put on waiting list and just got a notice as to when I will be able to buy them. Much better procedure than ordering and paying for a plant that may not ship for months.
On Jul 18, 2007, trilliumfan72 Orinda United States wrote:
When I ordered a Pendolino olive tree recently, I knew from the website that it would cost another $15 for expedited shipping during the summer. I appreciated getting an email asking me if I wanted to pay the charge or wait until the fall and avoid the extra fee. Tree arrived safely 4 days after placing order despite the heat wave in NYC and it's a beaut, nicely branched, 3 feet tall and no lost leaves or broken branches.
On Jun 17, 2007, racerjeff Seattle United States wrote:
wow, i can honestly say this was one of the best experiences i've ever had with a nursery. when i was unsure whether an arbequina olive would work well in my garden (i live in seattle but the plant was for my vacation home in san diego), i phoned the company up and was able to speak with a real person who was extremely helpful. when the tree arrived, it was in perfect shape. i'll be ordering again soon.
On May 8, 2007, chickpeaz San Francisco, CA wrote:
I ordered two elderberry plants (Sambucus "black beauty") and a seed kit from Bay Flora, and couldn't be happier! The plants arrived in perfect condition. The company answered my questions about plant care within a day, and now they're thriving in my backyard.
On Dec 10, 2006, gardenguy78 Seattle United States wrote:
I bought a Frantoio olive and an Arbequina olive from Bay Flora. The Arbequina was a gift, which is the only reason I would have paid so much money and I was worried it was a ripoff. But my friend in Michigan got the olive in a terra cotta pot last week and it came through the winter storm and shipping just fine. She said it was packaged tightly in air bags and she was so happy with it, so I guess it was worth it at $75 plus shipping. She said there were a couple of fruit on the tree as well. She'll be keeping it in her kitchen for the winter. But for gardeners who want to plant in the ground, the other offerings in plain gallon containers are a pretty good deal. My Frantoio was three feet tall and had a hefty root ball to go with it. For $32.50 I thought it was a bargain, especially compared to the stick I got from Wayside for almost as much money. And I could designate a 10% donation to any group I wanted, so put down Habitat for Humanity in Tacoma. I like that idea.
I recently ordered a Kaffir lime tree from this co. The post office mishandled it and Ms. Burke, one of the co.'s partners, immed. made arraignments to send me another plant!! She went way beyond what she was obligated to do and even apologized for the trouble the post office had caused. The tree is huge and healthy and so well packed that not a leaf was bruised. I can't say enough good things about this co. I have been ordering plants mail order for years - this was one of the most positive interactions with a co. I have ever had. Dr. Rita Ogron
I purchased a kaffir lime, an herbal wreath and a seedkit from Bay Flora. They're all great. I had a question about the plant and got an email response right away. For the top quality, they were also reasonably priced. The best part was that a percentage of all purchases go to the charity of your choice. For us, it ended up being a contribution of over $15 to our son's school!