We followed the directions and both trees are doing well. We give numerous gold stars to Bay Flora for their customer service and here's why: The two trees arrived and I unpacked them. When my wife came outside she noted one tree was broken. We contacted Bay Flora and during the conversation commented that the trees were packaged differently. Bay Flora contacted FedEx and they admitted to having run over one of the trees with their truck and repackaged it. Bay Flora set it all 100% right for us. We are very pleased and will order from this company without hesitation.
On May 29, 2015, shisomadness New York City, NY wrote:
Posted on May 13, 2015, updated May 29, 2015
Please, someone grow sanshos by male/female! That said, my sanshos came fast by FedEx and look great, about 3\' tall with lots of fresh new growth. Leaves are powerfully pungent which is perfect for my cooking needs.
On May 29th, 2015, shisomadness added the following:
Just opened the tall box enclosing a Eureka lemon. Wow, there are blooms and some fruit almost ripe that was wrapped in paper to keep it from falling off. I've never seen a lemon this lush in our local places.
On Dec 30, 2014, primrosepath49 Chicago, IL wrote:
My ongoing search for sansho trees as well as reliable information about them came to a satisfying conclusion with this nursery. They explain clearly about pollenization requirements if you're after the berries. I had a question about the sexing of the trees and got a fast & useful reply. They also reduced ship charges when I ordered 2 sanshos.
I recently ordered a pineapple guava tree from them. I emailed them prior to placing my order and they gave me a good recommendation. When I placed my order, they emailed me to see if based on my special instructions I'd rather get a different type of pineapple guava and they did not charge me for the few $ difference in price with the change. Overall very helpful, friendly, and prompt service. I wish they had more plants that would fit in my garden!
I got some very nice specimens of Chilean guava, including the hard to find variegated one. There are a few berries on the straight species and it's very healthy. They held the order due to hot weather and checked to see if it was convenient to ship this week. Nice service.
On May 24, 2014, Rafaelissimmo WHITESTONE, NY wrote:
I bought a Panache fig tree from Bayflora 3 years ago. A year and a half later, when the first crop of fruit matured, I realized that the variety was not a Panache. I contacted Bayflora and they immediately agreed to ship a replacement tree. The tree overwintered just fine, but regrettably, died this spring. When I attempted to order a new one, Bayflora kindly offered to ship ANOTHER replacement free of charge. This was extremely generous of them and I recommend them for their excellent customer service as well as the fine, large size trees that they ship.
I was expecting a Chinese haw tree similar to the photo on the website, which looked a little scrawny. Wow, I guess California weather can really push growth because this tree was over 5 feet tall and full of leafy branches. I just planted it and the rootball is also well developed. Easy ordering (after a pretty long wait that turned out to be worth it--they were out of stock for over a year but maybe that's why the tree is so established), fast turnaround, good communication with email confirmation and tracking number. There's also a care guide enclosed that answered all my questions. Thumbs up.
Item shipped in one day; Exactly the same as the photo shows; Bigger than I thought; The best quality plant I have ever got through online purchase; Clean and nicely packaged; really love the plant guidance shipping together!
I emailed a few questions about plant suitability for my woodland garden in Atherton, CA. A thorough response arrived within the hour. I ordered 12 sansho trees and 5 yuzus. There was a 24 hour turnaround on shipping and the plants looked great on arrival. I had a few more questions about care that were not covered in the instructions enclosed. Those questions too were answered post-sale. The plants are breaking out in new growth now and are quite vigorous. This purchase has been a very pleasing and worthwhile experience in all respects.
On Dec 30, 2013, berrybythebay San Francisco, CA wrote:
Out of all the plants under my tree, the kaffir lime was my favorite. There must be 500 leaves (can't wait to throw some in with shrimp and garlic) and at least a dozen fruit. It's a beautiful specimen bursting with health and a great branching structure.
These people aren't kidding about the Frantoio olive trees. Top branches were bent over to fit into a 4' tall box. They're great specimens and it's too bad there won't be any more of these trees from McEvoy, so if you want them now's the time. Ordered on a Tuesday afternoon and they arrived on Friday with instructions.It would be great if there were a retail location for us locals.
On Apr 15, 2013, panacheeheaven PACIFIC PALISADES, CA wrote:
Third time must really be the charm. I just got my Panachee Tiger fig after ordering online from two other sources and having the puny things die on me the past two years. Bay Flora's is at least twice as big with a tiny little fig beginning! The trunk is substantial and plant has been properly tip pruned and new branches are beginning to leaf out. And this fig has yellow stripes on the trunk which the other Panachees did not--makes me wonder if they were even the right variety. I asked a question about nematodes in the comments section at check-out and got a detailed answer referencing my local ag extension agency that gave me everything I needed to know about that root pest. Very pleased with the experience and at last I may get to actually grow my own Panachee here in L.A.
My calamondin arrived last week, 4 days after placing order. Wow, it's bigger than described, in perfect condition and laden with ripe fruit. Smooth transaction with tracking number sent day of shipping, secure packaging and not a leaf out of place.
On Sep 26, 2012, gandyman33 Saint Louis, MO wrote:
I purchased a Trovita Orange Tree in early September and everything went well - almost. The tree arrived quickly and with minimum stress and leaf loss (they do a better than average job shipping as noted by other reviewers). However, there was a 3 inch area on the rootstock that had pre-existing damage and had healed with time. I was expecting a perfect tree and contacted Bay Flora regarding my concerns - I received a response in less than 30 minutes! I was offered a full refund as they want their customers completely satisified. Well, I really wanted a replacement tree and not a refund but unfortunately they were out of stock.
Moral of the review - It pays to purchases plants/trees from a reputable nursery. They don't come much better than Bay Flora and I highly recommend this nursery if you are looking for outstanding customer service. I will definitely purchase from them again. Thanks Bay Flora (Maureen)!
On Aug 24, 2012, SneezeDragon Delaware, OH (Zone 5b) wrote:
My experience with Bay Flora was extremely positive.
I ordered an olive tree during the hottest part of summer. They had to delay my order because the constant 95 degree heat would be a likely death sentence for a tree in shipment, but they communicated very well with me the whole time. When the weather cooled enough for safe shipment, they coordinated a delivery time with me directly.
The tree arrived healthy and extremely well packaged. Good-sized cardboard box with wood slats inside to keep the pot stationary, bubble wrap and paper to cushion the roots, and instructions on tree care. Quality soil mix, no broken branches, no wilting, no pests, no spilled soil, just a happy tree covered with little olives.
Customer service was also able to give me some advice on potting, since olive trees are not in my zone.
Given the good communication, the excellent packaging, and the healthy tree, I'd recommend this place with a thumbs-up.
After looking around on the net for a Calamondin tree,decided to order to this company.Placed the order Feb 7,2012,have to put the order on hold due to the cold weather.March 02,2012 got an email asking me if i want my plant to be ship and if yes they will be shipping the plant on monday March 05,2012,i said yes since weather got really warm and nice.when i got home march 7th this tall box waiting for me on my porch,got excited and opened it soon i got inside.The plant looks really healthy bushy and lots of bloom.Im so excited on picking some of its fruits in a few months.I am really satisfied to this company and im definitely ordering again from them.And im recommending it to family and friends.Thanks bay flora!
Recently ordered a Gold Nugget Mandarin tree after researching and pricing them from a couple places. I chose Bay Flora based on the concise description of the size and age of the tree along with the price because I didn't want to wait a few years to see fruit if I was going to pay a good bit of money for the tree. I definitely picked the right place! It arrived yesterday, very well packed with detailed directions for its care. It was exactly as described, small but fruiting! Very healthy with 4 medium sized fruits already growing. Will definitely do business again if they carry something I'm looking for! Great business!
On Mar 24, 2012, Eponagirl Northeastern, CT (Zone 6a) wrote:
After deciding to finally get an Olive tree (Arbequina) and reading the reviews about Bay Flora, I took the plunge and ordered a larger 5gal one from them last Sunday night. They mailed it out on Monday and it just arrived here in CT today, Sat. That is some fast action coming from CA! The tree was very well packaged as mentioned by others. It looks great and has many Olive buds on it as well! So happy with the quality of this Olive tree,it looks very healthy! Will keep them in mind if I want to add anything else they offer. Love the fact that they donate a small percentage to the charity of your choosing, too.
On Mar 22, 2012, cagnes Bryan, TX (Zone 8b) wrote:
This company had a pomegranate variety I couldn't find anywhere else. Bay Flora was extremely helpful with regard to getting the tree here when I would be in town to receive it. The tree was packaged very well, with detailed instructions included. If I ever want anything else this company sells, I would be pleased to order from Bay Flora again.
I normally don't write comments on here, but after my first order arrived today, I had to tell you all about the best company I've ever dealt with. I purchased an 'Angel Red' pomegranate from Bay Flora last week after reading the reviews here. I am very impressed with the company and their shipping. Let me described how the plant was packaged. It was shipped in a tall box via Fed Ex. There was a note on the box to open down the side, which I did. When I opened up the box, there was a wooden frame surrounding the pot to keep it in place. Impressive! The entire plant was wrapped tightly with brown paper. Around the trunk was bubble wrap. The pot was in a plastic bag and taped at the top of the pot. The entire top of the pot was covered with tape to hold the soil in place.
This company has a great shipping process. The plant arrived perfectly and did not move at all in the box. Shipping was very quick too. The plant is dormant right now, but all the stems have green when scraped lightly. It's all ready to sprout out new leaves when spring comes. I will definitely order another hard-to-find plant from Bay Flora!
I was just dealing with them on my second order when I realized I never gave them a review for the first. I ordered 4 olive trees at the beginning of the year I believe. They came promptly, well packaged and are doing great still even in this unbelievable heat. Shipping is higher in farther states like mine but they seem to take great care in packaging and sending out healthy plants. So it was worth it for sure. They even refunded me for a little of the shipping cost because the amount of plants I ordered fit together perfectly to make 1 large box. Don't think many people do that! Oh and I had a little issue with my credit card and bank and I worked it out with their help. I forgot about that issue and again sort of created it again by accident and they again went above and beyond to help me. Can't say enough about them. Another highly recommended place!
I've placed two orders with them, one in February for two pomegranates. One in July for a Chilean Guava. Great care went into packing both orders. They came in one day (I'm in San Jose, CA, very close to their location). All plants were in very good condition out of the box and my two pomegranates are doing great. The Chilean Guava is doing fine as well after a couple of weeks in the ground. All plants came with a planting/care sheet. They are a little bit pricey but worth it in my opinion. They also let you donate 10% of your order to a charity of your choice. I'll probably get another order again from them in the future.
On May 31, 2011, jtellerelsberg Norwich, VT (Zone 5a) wrote:
I bought a Black Beauty mulberry from Bay Flora. Not only does the little tree look great--packed well and arriving in healthy condition--but I greatly appreciated the information that the folks at Bay Flora gave me regarding the tree at the time I was ordering it. I'm in Vermont and mulberries are somewhat experimental for this cold of a climate. I felt that Bay Flora gave me the information I needed to give the tree a try--knowing that I might have bad luck and that it won't survive, but my fingers are crossed!
Exceptional Customer Service & Beautiful Product!
After months of on and off searching and much procrastination, we purchased an Arbequina Olive Tree. My order was processed on May 9th, I found FedEx @ the door May. 14th. The tree is about 3 ft. tall and was wrapped up safely within, tied carefully to a double bamboo stake for support.
They enclosed a small card as well as a set of directions for introductory as well as ongoing care for the lil guy.
The product, the price and the service were all amazing, looking forward to our next transaction ;)
Ordered an olive tree last month on a Friday. Plant arrived healthy and in great condition the following Thursday. The plant is doing well and I even named him...(Oliver - how original, right?).
Service and quality are top notch, although shipping was kind of expensive but you can't really control that. But do remember, you do get what you pay for...and with all the horror stories I've read on this site, this was an amazingly quick, error-free transaction worth the cost. Would definitely order from them again.
On Mar 11, 2011, pandapanda Colleyville, TX wrote:
An excellent source for mail-order plants. Quick to ship. Incredibly good packaging and choice, healthy plants. Reasonably priced and a bargain for the product and service provided. Highly recommended.
On Mar 5, 2011, chancremechanic Wartrace, TN (Zone 7a) wrote:
I ordered a Negronne fig tree on Sunday, and it arrived the following Friday. The tree was packaged superbly. The tree was healthy and I planted it right away into a nice pot. The price was fair...this is a professional company with great customer service, GM
On Feb 7, 2011, midwestfigs Springfield, IL wrote:
I ordered a panachee tiger fig last Monday and it arrived on
Thursday with a heat pack. I got an email informing me to be there to take the fig in to avoid the cold. Very large and it had a few small branches. I didn't know the trunk would be striped so that's exciting. This is the biggest fig I've ever received mailorder.
On Nov 22, 2010, juku York Point, NS (Zone 5a) wrote:
Bought two Japanese Pepper Trees and had them shipped to Florida where I was visiting.
the plants arrived in well, nice packaging, top condition and quickly as promised. VERY PLEASED!!!
I definitely will buy from Bay Flora again.
Posted on August 20, 2010, updated November 8, 2010
Three months ago I ordered a large Arbequina and it arrived literally covered in flower buds. Now there are little olives on every branch. Just hope I don't kill it when I bring it in for the winter. Wish I could visit their operation while I'm out in California but no retail location.
On November 8th, 2010, pickyeater added the following:
Last week I received a sansho tree-the fresh leaves are known as kinome and are used in a lot of Japanese dishes. It was so pungent I could smell it before opening the box. The tree was larger than advertised, very healthy even though it's fall and it will probably go dormant soon. Nice specimen.
On May 31, 2010, AsianArtsLLC charlotte United States wrote:
Being a perfectionist my standards are high. I am delighted to say “Bayflora exceeded expectations”. I did my research on line and thanks to those before me who endorsed Bayflora I am proud of my Kaffir Lime Trees. As a gourmet cook who grows watercress and Asian herbs for Asian markets in my Japanese Garden with 16K gallons of water and Koi fish I have been searching for weeks for the best source of Kaffir Lime Trees.
PACKAGING: Unbelievable – Plants were tie wrapped and double staked both metal and bamboo; tie wrapped every inch or two to protect for the long trip from CA to NC. Plant soil was damp and topped with damp newspaper to keep a good eight inches of soil totally in tact with the roots growing well in a tall plastic pot. Finally the plants were individually bagged in plastic and placed in their own shipping box. Four boxes were taped together and these one year old “babies” were protected for safe shipping.
SHIPPING: Bayflora took my order Saturday, shipped Monday and delivered Wednesday. Bayflora shipped FedEx and emailed a link to follow the order from pick-up to delivery.
KAFFIR LIME TREES: Bayflora Kaffir Lime Trees have lush shiny green leaves and put out new growth in just days after receiving them. I have already repotted them, no wilt, not a single dropped leaf. I can’t wait for them to mature to begin harvesting my Kaffir Lime Leaves. I wouldn’t take a chance ordering from anyone other than Bayflora. Quality is Cheaper and Bayflor delivers Quality Products.
This company does everything right--it tells you what size pot the plant will come in, when it will arrive, and what to expect in terms of size. My fig tree was actually bigger than the website description and had small figs on it. And the Trovita orange had over 100 flowers on it and barely fit inside the 4 foot tall box.
A few years back I got a black beauty mulberry. Didn't do anything for the first year, but it really took off last year. I just got today one of the Chinese hawthorn trees and it has fat leaf buds and a sturdy trunk, nice roots.
On Feb 5, 2010, cherryguy San Francisco, CA wrote:
I bought one of the pomegranates that were described as suitable for coastal climates. It was very helpful to read about which varieties would grow near the coast as opposed to dry inland areas. The plant is very well-developed and appropriately pruned, and arrived fast.
On Dec 8, 2009, Hortoscope Princeton Junction, NJ wrote:
Unbelievable quality. I have previously ordered citrus from other online growers with good results but decided to try out Bay Flora based on the reviews here. I am really glad I did because I received two trees that rewrote my expectations. The pricing seemed fair; I have certainly paid less, but I will tell you emphatically, that the quality of these trees and service was MORE than worth the price. I ordered one "moro" blood orange and one Washington naval orange. Let's start with the shipping: I placed my order on the Sunday night before the Thanksgiving holiday and received an email from Maureen that said that they had upgraded me to FedEx two day shipping at no extra charge. This was very considerate on Bay Flora's part and I very much appreciated the upgrade. The trees arrived on Wednesday as scheduled. Packaging: two trees, independently boxed but secured to each other so as to be delivered together. I opened up the box to find the trees snug as can be. Not a single branch, or leaf for that matter, out of place. As I unwrapped the trees I noticed some warmth on top of the pot. Bay Flora was kind enough to place heat packs on both of my citrus, free of charge! The trees: both trees are incredibly lush, over two feet tall, and literally beautiful to look at. I can't wait to see the new growth these put on in the spring and summer. I will certainly return to shop with them again. Thank you!