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I ordered some Cacti and they shipped immediately. They arrived promptly. They were buy 2 get 1 free on sale so it's hard to complain that one of the 3 was ever so slightly short and not rooted, but they replied to my email complaint immediately and offered to make it right now or at my next order. I'm still waiting for my Bufo, but tracking confirms it has been shipped and I'm confident it will arrive promptly (wouldn't want it sitting in a warehouse over the weekend so I'm glad they waited to ship it). It has been a pleasure doing business with them and I look forward to doing more!
As a new customer, I recently placed an order with BBB (on 10/26/08) for 2 of their ethnobotanical products (1oz. Dream Herb & 1oz. Salvia Foliage). I received an email confirming my order that same day, and everything appeared to be going smoothly. Then - on 10/27/08 I received an email stating that my order had been shipped, and thus, I was satisfied with the ordering process so far, as I anxiously awaited for my order.
On 10/29/08 A discreet package arrived on my doorstep. "Wow, Fast shipping!" I thought to myself. However, upon opening the box I discovered that my Salvia was missing and is apparently being shipped separately? I checked the website to see as to why this is, but found no information regarding this matter.
The box I received only contained half of my order, and so at this point, I am only half-satisfied. It would have been nice if they had explained that on the website (or in the confirmation/shipping email) so that I would have expected the separate package prior to ordering. I shall update this comment to positive as soon as I receive the remainder of my order...
On October 31st, 2008, Manannan changed the rating from neutral to positive and added the following:
Thanks for the reply Jon! Much appreciated!!
I almost figured that was the case, but I was thinking that all items were now shipping from NS and so I didn't expect the slight delay.
Sure enough folks, the rest of my order was delivered the following day (10/30/08) and so I have now changed my rating to "Positive"!
I can now say that I am very impressed with the speed of this company's shipping and the quality of their customer service as well! All of my items arrived in good condition, and so BBB can definitely expect more business from me (and those whom I shall now recommend to their wonderful online shop) in the near future! Thanks again BBB!
On Oct 29, 2008, Bouncing Bear Botanicals responded with:
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On Oct 29, 2008 3:48 PM, Bouncing Bear Botanicals added:
Kansas made Salvia illegal, so we had to move the Salvia portion of the company to Nebraska. Both packages ship the same day generally and usually arrive within 1 day of eachother, if not the same day.
I recently ordered some toads from bouncing bear botanicals and ordered express shipping. Just as they promised they were shipped out at the beginning of the week, and have arrived today. They are in excellent condition and doing well. I am extremely happy with the service I recieved from them and highly reccomend them to anybody. Thanks bouncingbear!
This is my first order from BBB and im hoping nothing goes wrong i would like to be a happy returning customer.... Says my package was shipped on the seventh im excited to get it so i hope its here fast.. Will change to positive if all goes well should be here tommorow or the next day.
On October 18th, 2008, nebulousmind changed the rating from neutral to negative and added the following:
I received my order on time and nothing was wrong with it besides the fact that they completely forgot to put in my 1 gram 20x it took me forever to get a hold of somebody to help me and i was told it was shipped out tuesday its now saturday and i still dont have the 20x in my possession looks like im gonna just be waiting will change it to positive when i receive it because i was satisfied but im just pissed my 20x didnt comeOn Oct 9, 2008, Bouncing Bear Botanicals responded with:
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On Oct 31, 2008 7:04 PM, Bouncing Bear Botanicals added:
HI,
I never saw this before somehow. What's your order number? The Salvia should have been right behind. It just has to ship from Nebraska, since Kansas made it illegal.
I have placed several orders with BBB and with the exception of a Post Office screw up (which they took care of quickly even though it wasn't their responsibility) I have always received great products in quick time. In fact I ordered a plant that was marked 2-4 weeks before shipping and it arrive two DAYS later. They have made a return customer out of me.
I placed an order with Bouncing Bear Botanicals on August 13, 2008, the 2nd time ordering with them(first time was small order, received in 8 days), and have yet to receive anything. I e-mailed them after 12 days and got a reply from Jon saying that i must wait 2-3 weeks. It is now 09.09.2008. I've e-mailed them 2 more times and no response. I was thinking about to buy much more, but now have no plans to order from them again. I ask my postman about package everyday, but NOTHING.
Order ID: #98469
P.S.:Sorry for my bad english.
On September 9th, 2008, Butcherlg added the following:
Waiting for responce... I hope i shall have reason to change my opinion about your company.On September 9th, 2008, Butcherlg changed the rating from negative to neutral and added the following:
Thanks for answer, i wait.
Next time i choose another shipment method.On September 13th, 2008, Butcherlg added the following:
Dont receive anything.On November 5th, 2008, Butcherlg added the following:
The comments for your order are:
Returned insufficent address NE
I send u from site form info about address. please check it. Hope i will get my salvia. On November 17th, 2008, Butcherlg changed the rating from neutral to positive and added the following:
Thank you, received my package. Good to deal with u.On Sep 9, 2008, Bouncing Bear Botanicals responded with:
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On Sep 9, 2008 8:03 AM, Bouncing Bear Botanicals added:
That was shipped August 13th. You had chosen basic shipping, which, to Ukraine, is real slow. If it's not there by the end of this week, though, let me know and we can reship. Normally we can only guarantee Express orders outside the U.S. since customs and foreign mail can be so unreliable.
On Sep 13, 2008 10:59 AM, Bouncing Bear Botanicals added:
I made a purchase on Aug. 20th 2008 and today is Sept.2, 2008. I didnt know it took over two weeks to ship from KS to NE. I have sent two emails and still nothing, no response, no NOTHING. I will change this to a Negative if i dont hear anything within the next 2 days because I feel as i have been ripped off. Maybe if there was some kind of contact but its been a week and nothing. I would really like the shipping comf number i can check on it myself. Thanks
On September 3rd, 2008, nikkilynn128 added the following:
MY order number is 98875On September 3rd, 2008, nikkilynn128 added the following:
I have checked my email and nothing my email is nikkilynn128@yahoo.com, my order was 3g of salvia. on Aug. 19th . If that helps. I also just called your phone number and no answer. On Sep 3, 2008, Bouncing Bear Botanicals responded with:
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On Sep 2, 2008 11:17 PM, Bouncing Bear Botanicals added:
Not sure what the problem is. I've got all e-mails answered except for the few I'm finishing up now. what did you order? what's your order number? If you have Yahoo or something, check your spam folder or add info (at) bouncingbearbotanicals.com to your allowed senders list.
I order salvia from Bouncing Bear 2 days ago and it was shipped yesterday. I really, really would like a tracking number so my roommates don't get to it first. my order # is 99704. Thank You! Karma +++! I will change from neutral when/if I receive any info or tracking #.
On September 2nd, 2008, sdg1215 added the following:
The tracking number issue has been resolved I'll post a final report and rating when I receive my order. I called today (sep .02), and was told that it would be here on Friday. I hope it is.On October 11th, 2008, sdg1215 changed the rating from neutral to positive and added the following:
This is the best online vendor ever! Since i added my original comment I have order from Bouncing Bear at least five or six times, and every time the items are received on time and a lot of time ahead of schedule. I no longer order from any other vendor. The best part about BB is the customer service. They are always extremely nice and very efficient. I recommend using Bouncing Bear for all of your future online purchases. I am also seriously considering opening my own online Ethnobotanical shop, and if I do I will start out by buying wholesale from BB. Thanks very much for the great service!!! Karma+++On Sep 2, 2008, Bouncing Bear Botanicals responded with:
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On Sep 18, 2008 9:53 PM, Bouncing Bear Botanicals added:
Hi,
Did you receive this order ok? The rating wasn't updated.
I just ordered a gram of salvia on the 21st and the website says it has been shipped but I can not get anny feedback on emails requesting how to track my shipment. (#96908)
On July 25th, 2008, daack93 changed the rating from neutral to positive and added the following:
Yes, It was the 22nd, I had the day wrong, and thanks for the response, and quick shipment. BBB is an excellent company.On Jul 24, 2008, Bouncing Bear Botanicals responded with:
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On Jul 24, 2008 6:26 PM, Bouncing Bear Botanicals added:
That particular order was ordered late on the 22nd and shipped on the 23rd through the post office. Today is the 24th. You should probably have it tomorrow or Saturday.
On Jul 24, 2008 7:04 PM, Bouncing Bear Botanicals added:
I just ordered some select items from this source, but i was not given an order tracking number to track my shipment. It kind of makes me a little upset: sending e-mails and getting no responses back. If the bouncingbears guy reads this. Please email or (get it to me somehow) my tracking number. thanks.
one love
On July 24th, 2008, thedudeSam added the following:
oh my order number is # 96969. thanksOn Jul 24, 2008, Bouncing Bear Botanicals responded with:
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On Jul 24, 2008 7:03 PM, Bouncing Bear Botanicals added:
Hi,
We've got to have a chance to actually ship it first. :-) This just shipped out about 40 minutes before you posted the rating. Tracking #9101010521297424011806 for USPS.
If you ever need to get hold of us in a hurry, the phone number is 785-856-0050.
If it's not a live plant, orders generally ship the same day if ordered by noon CST or the next day if ordered after that time.
Thanks,
Kasey.
On Sep 18, 2008 9:54 PM, Bouncing Bear Botanicals added:
Hi,
was there any further problem with this order? Let me know if so. If not, can you update the rating please?
i placed an order (#96020) about a week ago and on "My Account" It says that my order was Shipped on 7/10/08 and today is 7/16/08, and my package still isnt here . I read about shipping and it said most orders should arrive within 4 days and im kinda wondering if there gonna ship it..i look forward to the ounce of salvia but im getting worried about the shipment. If anyone working for BBB is reading this can you please give me the Tracking # for my package?
On Jul 17, 2008, Bouncing Bear Botanicals responded with:
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On Jul 16, 2008 9:45 PM, Bouncing Bear Botanicals added:
That went out on the 10th, the same day you ordered. It looks like they tried to deliver it on the 15th and they say they left a note. You can pick it up at the post office anytime now. here's the tracking # 9101010521297839841623.
On Jun 30, 2008, LongLiveElement Framingham, MA wrote:
I have made 4 purchases with BBB, the first a regular order which arrived promptly, the second a bulk order which arrived within reason, the third another regular order which arrived within 4 days, and this last one I am still waiting on. The last order was placed June 16th and sent out the 17th, but here we are end of june with no package in my mailbox... I emailed the company thru their website inquiry and am waiting a response back... This is my first negative experience with the company and their products are of reliable and exceptional quality, I would just like this order to arrive in a timely fashion, I will post again when I recieve the order and if any correspondance or customer services were performed.
On July 1st, 2008, LongLiveElement changed the rating from neutral to positive and added the following:
Excelent response time! Next day response to my delayed shipment, one of my items heppened to be on back order before the site was updated, but no worrys since my response was prompt, personal, and reassuring. This is a great company to do business with, the only thing is you must take initiative to inquire about delayed shipment (which you should anyway as a responsible consumer!). Two thumbs up!On Jun 30, 2008, Bouncing Bear Botanicals responded with:
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On Jun 30, 2008 10:25 PM, Bouncing Bear Botanicals added:
Hi,
What's your order number? All e-mail has been answered, but I'll look it up and let you know. Thanks. "
They are quick, sometimes. First order received within 3 days of ordering, the second order is now on day 4, which isn't bad, however I have been charged, and have no tracking info.
Well, so far so good. I ordered my product this past Saturday late in the day. A email was sent immediately to me about the stuff I had purchased as well as a email from Jon. I just got the stuff today in the mail. So, I give an A++ to their response and shipping. Soon will come the moment of truth when I try my product out. Will be back later...
I made an order with Bouncing Bear Botanicals on Saturday June 7, 2008. I had never used them before and thought there site looked good. After sending 2 emails, and making 3 phone calls, just to get order trackin(not for complaints or anything), i havent gotten a reply from any emails or calls, I went online and searched for reviews and noticed that there were many complaints against there shipping dept, This began to worry me, it has only been 4 days, i will give it a couple more berfore changing my status to negative, if I do change it will be because of there lack of customer service.
On June 12th, 2008, Aenima changed the rating from neutral to positive and added the following:
Wow, I am sorry for posting this about BBB, they are great, they just sent me an email telling me that my payment hadnt even arrived yet but they went ahead and sent my order. Thats awesome, outstanding service. I give it 10 stars!
I placed an order with Bouncing Bear Botanicals on April 27, 2008, the first time ordering with them, and have yet to receive anything. I e-mailed them after 10 days and got a reply from Jon saying that he would check in to it. It is now a month later, I've e-mailed them 2 more times and no response. I'm very disappointed and have no plans to order from them again.
On May 27, 2008, Bouncing Bear Botanicals responded with:
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On Jun 12, 2008 2:42 PM, Bouncing Bear Botanicals added:
Hi,
Is there still a problem with this order? If so, let me know the order number and I'll get it taken care of. Sorry for the trouble.
My First order with Bouncing Bear Went Smooth, It arrived within 4-5 days. However I placed an order on Tuesday 13 May, 2008 and still like the last poster I have not recieved any items or tracking numbers. I attempted to call and leave a message and then went to email Bouncing bear botannicals, still I have not recieved any response, but my credit card was charged.
I understand that on the 1'st of May Salvia was illegal in Kanasas and so they had to setup at another location. However they should still contact the customer and let them know what is going on, or return a call within 2-3 Buisness days. At this point I will wait and give it a few more days to hear from them, their items are of quality just wish they stayed more in touch with their customers.
On May 27th, 2008, Deadeye242 changed the rating from neutral to negative and added the following:
On May 27th, 2008, Deadeye242 added the following:
Order Number: 91559
If you sent it, when I do recieve it I will Update this review. Thanks On May 28th, 2008, Deadeye242 changed the rating from negative to positive and added the following:
I just got in touch with customer service at Bouncing Bear, Brad apologized and supplied me with my tracking number. The shipment was delayed due to the move to Nebraska and is understandable. The item should arrive in 2 days. I appreciate the effort put forth by Brad to track my shipment. He also assured me that future orders will arive promtly. I look forward to continuing business with Bouncing bear. Once again Thanks Brad!
On May 23, 2008, Bouncing Bear Botanicals responded with:
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On May 26, 2008 9:10 PM, Bouncing Bear Botanicals added:
I'm not sure who you are. All our Salvia orders have gone out, though (except plants). The Salvia orders are at most running 2 days behind with the hassles of moving things to Nebraska. If you want to post your order number, I'd be glad to let you know where your order is or if there's some mistake or something.
On May 22, 2008, dignan Sterling Heights, MI wrote:
I was very pleased with my first two purchases. They arrived prompt and with no problems. I am now on my third purchase which is at the moment has not arrived after 12 Days. I could understand any delay if my calls and emails were answered in a timely manner. However, after two calls and two emails I have yet to hear any info on my purchase.
On May 22, 2008, Bouncing Bear Botanicals responded with:
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On Jul 31, 2008 6:13 PM, Bouncing Bear Botanicals added:
Hi,
Was this not resolved? It's been a while, so I don't remember the details, but know I talked with you.
On May 13, 2008, lawandorder Minneapolis, MN wrote:
I have been waiting several days to receive my order. The company's Herballife.com site stated that my order had been shipped. I emailed the company several times and I have not received a single response. I could understand if it was going to take longer for my package to arrive then expected but I can't understand why a business would not respond to a customer, especially if the customer has already paid them up front and has trusted them enough to submit credit card information over their site admist this cyber world of cons and scams. The lack of response from this company makes me never want to do business with them again and makes me question their legitimacy.
On May 14th, 2008, lawandorder changed the rating from negative to positive and added the following:
Now that everything has been cleared up and the reason for the delay has been clarified, I have received my package today and would like to withdraw my previous comments about Bouncing Bear Botanicals. They provide excellent quality goods and provide more than the expected quantity.On May 13, 2008, Bouncing Bear Botanicals responded with:
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On May 13, 2008 6:41 PM, Bouncing Bear Botanicals added:
We drop ship for Herbal Fire. I'm not sure which order you're referring to, but if you want, just send an e-mail to info at bouncingb.com and I'd be happy to help you. Thanks. http://www.BouncingBearBotanicals.com
On May 13, 2008 6:49 PM, Bouncing Bear Botanicals added:
I got a separate e-mail from this site with your order number. That went out on Monday. USPS tracking # 9101010521297880693462
The hold up was that Kansas made Salvia illegal on the 1st without warning, so we had to set up a new shipping facility in Nebraska. You should have it in the next couple days, though. Sorry for any trouble.
I have orderes from Bouncing Bear Botanicals on Numberous occasions. All of the orders were processed and I recieved them within a few days (2 days one time!). Every product I have ordered has been of the highest quality and their customer service is incredable. I love this company and will praise them for a job well done.
On Oct 24, 2007, p_ostensible Los Angeles, CA wrote:
I ordered two cacti. One arrived on time with a note that the other would be shipped asap. I waited for two weeks, and when it did not arrive I started writing emails and calling to see what the status of my order was. After nearly a week of no responses and and three emails later I finally got a brief email saying, that they "may be out" and that they'll go out and look one more time and then email me back. That was yesterday. I wrote and asked for my money back. Needless to say I won't be buying from them again.
On October 25th, 2007, p_ostensible changed the rating from negative to neutral and added the following:
I am pleased to report, that they were nice enough to refund my entire order, which is a lot more then I expected. They seem like nice people , but just need to get their business together.
On Oct 24, 2007, jenf Qualicum, BC (Zone 7b) wrote:
I purchased some plants from this company off e-bay. They didn't ship for over a month, then were packaged incorrectly for cross border shipping, therefore were seized by Agriculture Canada, and returned. I was promised some seeds instead, but 3 months later, still nothing. They have received other similar feedback on e-bay.
On November 4th, 2007, jenf added the following:
Try looking at this link for feedback for these people http://myworld.ebay.com/bpbotanicals/ . After finally bringing ebay dispute resolution into it I got the following response from my inquiry as to where these seeds may be "Ya they're going today" that was Sept 19th, 2 months after they were paid for, it's now Nov 3rd, still nothing. If you can not ship then don't offer. On November 8th, 2007, jenf added the following:
If this is not you, then how come you know the details of my order? When I asked bpbotanicals if they were bouncing bear botanicals, they said that you shipped the products. The address I was given from agriculture canada of the shipper of my seized package was yours. Just because you choose to sell under more than one user name doesn't make the issue any different. I ordered from bpbotanicals and you guys shipped the products as you've already stated.On Oct 24, 2007, Bouncing Bear Botanicals responded with:
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On Oct 24, 2007 11:00 AM, Bouncing Bear Botanicals added:
We shipped 2 packages to the customer. Evidently both had customs issues, which usually happens with just 1 in 10 orders to Canada. The second package hasn't been returned. We don't have any negative feedback on ebay for plants. Check the feedback. Username bouncingbearbotanicals. 99% positive.
On Nov 6, 2007 12:44 PM, Bouncing Bear Botanicals added:
No wonder. That's not my company. You're posting about the wrong business. Here's my ebay page: http://myworld.ebay.com/bouncingbearbotanicals/
The only negative feedback I've had in the last year were for car parts that I accidently misidentified the color of.
On Nov 8, 2007 2:26 PM, Bouncing Bear Botanicals added:
We drop shipped for BPBotanicals. We don't anymore. And I still don't know your name, though I do remember that order. We don't normally ship live plants outside the U.S. at all. If we do, we can't guarantee they get through customs. It's sent at the customer's risk. Ben (at BP) knew that. And then your order was stopped and we STILL went ahead and sent extra, cause I don't want to see anybody lose out on an order--which was also apparently stopped anyway. All this and we never got any money from your order. BP Botanicals owes me about $5,000, which is why I don't drop ship for him anymore. : ) I'm sorry you got caught up with Ben. But that's why your e-mails weren't answered and you weren't communicated with about your order. It wasn't me that wasn't e-mailing you. If you e-mail Bouncing Bear, you get a reply within 1 day. E-mail BP and... well, you probably won't ever hear back. "
