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|On May 24, 2014, freetosoar Fayetteville, NY wrote:
Posted on May 22, 2014, updated May 24, 2014
On May 24th, 2014, freetosoar changed the rating from negative to neutral and added the following:
On May 24, 2014, Bouncing Bear Botanicals responded with:
"On May 22, 2014 1:20 PM, Bouncing Bear Botanicals responded with:
|On Oct 2, 2013, CMCG Nickerson, KS wrote:
I would be more comfortable rating my experience as mostly positive. First time using this company and I was immediately impressed with their selection and pricing. My order was also shipped almost immediately after I purchased it. USPS tracking stated that my order was due to arrive the very next day! After anxiously checking my mail for 3 days I inquired at the post office as to why I had yet to receive the package and they stated the shipper had sent it to the wrong city, although I'm skeptical that it wasn't simply a USPS error. Still received my order within 5 days, so I'm happy with that it just led to a few days of a sour mood as I anxiously awaited my order.
|On Sep 29, 2013, shileybart Lemoore, CA wrote:
Posted on September 29, 2013, updated September 29, 2013
On September 27th, 2013, shileybart added the following:
Is it possible that I just get store credit instead? Or will the money be refunded to my bank account?
On September 29th, 2013, shileybart added the following:
I've sent three emails now with no reply except for the automated emails, and the refund hasn't shown up on my bank account, still.
On September 29th, 2013, shileybart changed the rating from negative to neutral and added the following:
On Sep 29, 2013, Bouncing Bear Botanicals responded with:
"On Sep 27, 2013 9:43 AM, Bouncing Bear Botanicals responded with:
On Sep 27, 2013 12:54 PM, Bouncing Bear Botanicals added:
We can do either one. I have already issued the refund to the credit card, but I can void that and give store credit, if you would like. Please e-mail info (at) bouncingb.com to let me know what you would like to do. Thanks. "
|On Jan 2, 2013, Astrosausage wrote:
Ordered Ultra Enhanced Indo (ACE). Shipping is prompt. However, product quality less than I expected. This seems like a very weak Kratom powder for the price.
On Jan 2, 2013, Bouncing Bear Botanicals responded with:
"On Jan 14, 2013 10:45 AM, Bouncing Bear Botanicals responded with:
|On Feb 12, 2010, klato San Francisco, CA wrote:
Posted on February 11, 2010, updated February 12, 2010
On January 12th, 2010, klato added the following:
01/11/10 - Waiting for my refund...
On January 20th, 2010, klato added the following:
My order number is #141390, I've been in touch with Clarkster, he says he did the transaction on 12/16/09, but I never received a refund.
On January 22nd, 2010, klato added the following:
In contact with BBB to get this resolved.
Just to update; the issue is not with BBB, but rather with the financial firms handling the refund.
On February 2nd, 2010, klato added the following:
There was a problem issuing my refund electronically; BBB resolved it by sending a check in the mail.
On February 11th, 2010, klato changed the rating from neutral to negative and added the following:
Well, I never thought I'd have to actually post on here again after receiving and cashing the check BBB sent me.
After cashing the check last week, I now notice that there is a pending "IRX transaction" for the exact amount of the check BBB sent me. After doing some Google searching, it seems that either the check is bad, or there was a stop put on it.
Sorry, but I'm going to have to change my rating to negative. If you guys can refund my money then I'll change it back to neutral...
On February 12th, 2010, klato changed the rating from negative to neutral and added the following:
Wow, that's a real bummer. In that case, forget about the check; consider it a donation to help fight those charges. I think that's more important.
Best of luck!
On Feb 12, 2010, Bouncing Bear Botanicals responded with:
"On Dec 15, 2009 7:59 PM, Bouncing Bear Botanicals responded with:
On Jan 13, 2010 4:14 PM, Bouncing Bear Botanicals added:
Did you talk with someone already about the refund? What's the order number?
On Feb 11, 2010 1:29 PM, Bouncing Bear Botanicals added:
Here's what happened:
|On Feb 8, 2010, Mixel Haifa
Posted on February 4, 2010, updated February 8, 2010
On February 4th, 2010, Mixel added the following:
Forgot to mention,I have ordered from HerbalFire botanicals,but if I'm not mistaken this is the same company.
On February 8th, 2010, Mixel changed the rating from negative to neutral and added the following:
2/7/10: The Salvia had arrived,quite late but still in good shape and quality.
There is a chance I will order from those guys again.
On Feb 8, 2010, Bouncing Bear Botanicals responded with:
"On Feb 10, 2010 10:21 PM, Bouncing Bear Botanicals responded with:
|On Dec 3, 2009, mustanggrande72 Los Angelas
United States wrote:
Posted on November 21, 2009, updated December 02, 2009
On November 21st, 2009, mustanggrande72 added the following:
I forgot to add that I will gladly change my experience rating to positive if I get a response and a package soon.
On November 21st, 2009, mustanggrande72 added the following:
Finally got a response back and my package was shipped yesterday, the 20th and I even got a tracking number!!! Got shipped a little later than what I was hoping but what can I do, I ordered cheap shipping. So hopefully I will get a package on Tuesday. Again, as long as I get my package and it is good quality and the right amount, I will leave a positive response and more than likely buy again from them.
On December 3rd, 2009, mustanggrande72 added the following:
Well, I did get my package, fairly quick I might add. I will have to again commend them for there low prices and that they offer priority shipping and not just express, but right now im kinda feeling like they are cheaper because it is lower quality. Again, hopefally this weekend my test will go better than my previous and I can change my rating to positive.
On Dec 3, 2009, Bouncing Bear Botanicals responded with:
"On Dec 1, 2009 10:02 PM, Bouncing Bear Botanicals responded with:
|On Oct 22, 2009, tpitts1 Spartanburg, SC wrote:
Posted on October 19, 2009, updated October 22, 2009
On October 19th, 2009, tpitts1 added the following:
Mail delivery again today and no shipment from Bouncing Bear. No email from them with an update or anything. Horrible customer service! Tried calling them 5 times and each time a busy signal. I understand that they are a business and today is Monday, but when you pay for express shipping you should not have to wait a week for your purchase to arrive. We were using this as a project, but now we have to reorder from ishaman so we can get it here by wed. So disappointed that this did not work out because no one can beat BB prices!
On October 22nd, 2009, tpitts1 changed the rating from negative to neutral and added the following:
I received an email from Jon concerning this "lost" shipment, informing me that he would ship today overnight today which is the 22nd. I am changing this until neutral for now and will await my package. I should have my package by Friday. I called customer service and was given another warehouse number to call. No answer, so I will check back on their site for a tracking number. If no package is received by Friday. I think the best thing to do is request a refund. I want the salvia, because my project will help prove a point and fight to keep it legal. Funny thing about this whole process is the fact that the USPS denies ever having possession of this package. anywho, 6 days and counting, for express delivery. This is truly a first for me. I emailed John and sarcastically said this is making me think that they are out of Salvia and stalling (In fun though). I have stopped being pissed and just laughing at it all right now.
On Oct 22, 2009, Bouncing Bear Botanicals responded with:
"On Oct 19, 2009 2:56 PM, Bouncing Bear Botanicals responded with:
|On Sep 28, 2009, mercurous Denver, CO wrote:
The first order I made from Bouncing Bear Botanicals was on 01 September. I was delighted that the company confirmed my order and had it shipped out almost immediately. I received my products within days and was completely happy with all of them. So I decided to place another order.
On September 28th, 2009, mercurous added the following:
Thank you for responding quickly. Mine was order #135222.
On October 5th, 2009, mercurous changed the rating from negative to neutral and added the following:
I did receive my shipment finally. I imagine I probably will be ordering from Bouncing Bear Botanicals again since they truly do have quality merchandise, a large selection, and very competitive pricing.
On Sep 28, 2009, Bouncing Bear Botanicals responded with:
"On Sep 28, 2009 10:22 AM, Bouncing Bear Botanicals responded with:
On Sep 28, 2009 1:42 PM, Bouncing Bear Botanicals added:
Cutting it close to get it reshipped today, but we can get that back out by tomorrow.
On Oct 2, 2009 12:55 PM, Bouncing Bear Botanicals added:
Just making sure you received the reshipment. The tracking shows it was delivered October 1st. Thanks. "
|On Aug 30, 2009, eric101 wrote:
My experience has been terrible, I wouldn't recommend this company to ANYONE. I placed an order for a salvia divinorum sampler pack on August 14th. On August 22nd the status of my order (on the invoice page) changed from "Printed" to "Shipped." I received an e-mail to inform me that my order's status had changed and that I could track it via stamps.com, which I proceeded to do.
On August 31st, 2009, eric101 changed the rating from negative to neutral and added the following:
Thanks for your response, Jon - I appreciate the update. It seems the USPS is taking a long time with my package, though. I'm eagerly awaiting delivery. Is this the best way to contact you? If it doesn't arrive by Wednesday I will post another response and let you know.
On September 2nd, 2009, eric101 added the following:
No luck, the package hasn't shown up. Can you please resend it? I've been waiting 19 days now.
On September 4th, 2009, eric101 added the following:
Order ID: 131846
On September 9th, 2009, eric101 added the following:
The reshipped package arrived today in good condition. I'm satisfied with the product, but I'm shocked it took so long.
On Aug 30, 2009, Bouncing Bear Botanicals responded with:
"On Aug 30, 2009 3:49 PM, Bouncing Bear Botanicals responded with:
That's a delivery confirmation number. The post office doesn't do true tracking like UPS and FedEx. It only shows information after it is delivered or delivery is attempted. We ship the same day we print the label, though. It gets printed, put on the box and goes in the mail bag to the post office within a matter of minutes. If it doesn't show up in the next couple days, let us know and we can reship with UPS.
On Aug 31, 2009 12:12 PM, Bouncing Bear Botanicals added:
You can post here or e-mail email@example.com
On Sep 3, 2009 6:39 PM, Bouncing Bear Botanicals added:
Sure. What's your order number?
On Sep 9, 2009 1:16 PM, Bouncing Bear Botanicals added:
Gotta love the post office. If the first one ever shows up, just refuse it or we can work out a discount if you wanted to keep it.
|On Jul 11, 2009, jsthunder Bolton, MA wrote:
Well I mailed a money order on July 5th and now it's July 11th. My order is still pending. I live in Massachusetts and I had to mail to Arizona so that may explain the long wait. But it seems unusual for it to take this long.
On July 12th, 2009, jsthunder added the following:
My order number is 126570
On July 13th, 2009, jsthunder added the following:
On July 13th, 2009, jsthunder added the following:
Yes that is my real name. I did not send a check by mail, I actually paid in cash. I also sent the order information that I inputted into your site, and printed off of your site. This includes my order number, my shipping and billing address, what I was ordering, etc..
On Jul 11, 2009, Bouncing Bear Botanicals responded with:
"On Jul 11, 2009 9:32 PM, Bouncing Bear Botanicals responded with:
On Jul 13, 2009 11:15 AM, Bouncing Bear Botanicals added:
I don't have a record of that payment coming. Was the check cashed? I see the name on the order was John Smith. Is that your real name? Sometimes people make orders with fake names, but then send a check with their real name, but no other information so we can't match it up to an order. Let me know if the check was cashed and what information you sent with it.
On Jul 29, 2009 11:24 AM, Bouncing Bear Botanicals added:
We went ahead and shipped that order on the 13th. The payment finally arrived on the 16th. Must have been taking the scenic route. Just making sure you got your order ok and there weren't any other issues. If so, could you update the rating? Thanks. "
|On Jun 16, 2009, imflyinn San Diego, CA wrote:
I mailed a money order June 8 for an adult toad and I'm still waiting. I hope it arrives soon.
On June 28th, 2009, imflyinn added the following:
My updates on BBB has been changed to "shipped for deliver on friday." But that was yesterday, and It didn't come today either, so whats going on?
On June 29th, 2009, imflyinn added the following:
Oh okay I understand. Thanks for the info.
On July 3rd, 2009, imflyinn changed the rating from neutral to positive and added the following:
Recieved my bufo yesterday, thanks a lot!
On September 8th, 2009, imflyinn changed the rating from positive to neutral and added the following:
Hi I am a returning customer. My most recent order # is 134594. I'm going to ship out the money tomorrow (from SD), but I'm going to Oregon on the 18th. Could you possibly switch my package delivery status to the 2 day shipment (It is currently on the $6.00 regular shipping schedule so you will receive an extra $25 for the 2 day shipment) Hope to hear from you soon, thanks.
On Jun 16, 2009, Bouncing Bear Botanicals responded with:
"On Jun 16, 2009 8:21 PM, Bouncing Bear Botanicals responded with:
On Jun 28, 2009 8:10 PM, Bouncing Bear Botanicals added:
|On Jun 12, 2009, Ben_1 Detroit, MI wrote:
Date Time Location Status
|On Sep 3, 2008, nikkilynn128 Kearney, NE wrote:
I made a purchase on Aug. 20th 2008 and today is Sept.2, 2008. I didnt know it took over two weeks to ship from KS to NE. I have sent two emails and still nothing, no response, no NOTHING. I will change this to a Negative if i dont hear anything within the next 2 days because I feel as i have been ripped off. Maybe if there was some kind of contact but its been a week and nothing. I would really like the shipping comf number i can check on it myself. Thanks
On September 3rd, 2008, nikkilynn128 added the following:
MY order number is 98875
On September 3rd, 2008, nikkilynn128 added the following:
I have checked my email and nothing my email is firstname.lastname@example.org, my order was 3g of salvia. on Aug. 19th . If that helps. I also just called your phone number and no answer.
On Sep 3, 2008, Bouncing Bear Botanicals responded with:
On Sep 2, 2008 11:17 PM, Bouncing Bear Botanicals added:
Not sure what the problem is. I've got all e-mails answered except for the few I'm finishing up now. what did you order? what's your order number? If you have Yahoo or something, check your spam folder or add info (at) bouncingbearbotanicals.com to your allowed senders list.
On Sep 18, 2008 9:52 PM, Bouncing Bear Botanicals added:
|On Jul 24, 2008, thedudeSam Davison, MI wrote:
I just ordered some select items from this source, but i was not given an order tracking number to track my shipment. It kind of makes me a little upset: sending e-mails and getting no responses back. If the bouncingbears guy reads this. Please email or (get it to me somehow) my tracking number. thanks.
On July 24th, 2008, thedudeSam added the following:
oh my order number is # 96969. thanks
On Jul 24, 2008, Bouncing Bear Botanicals responded with:
On Jul 24, 2008 7:03 PM, Bouncing Bear Botanicals added:
On Sep 18, 2008 9:54 PM, Bouncing Bear Botanicals added:
|On Jul 17, 2008, herrb92 Dallas, TX wrote:
i placed an order (#96020) about a week ago and on "My Account" It says that my order was Shipped on 7/10/08 and today is 7/16/08, and my package still isnt here . I read about shipping and it said most orders should arrive within 4 days and im kinda wondering if there gonna ship it..i look forward to the ounce of salvia but im getting worried about the shipment. If anyone working for BBB is reading this can you please give me the Tracking # for my package?
On Jul 17, 2008, Bouncing Bear Botanicals responded with:
On Jul 16, 2008 9:45 PM, Bouncing Bear Botanicals added:
That went out on the 10th, the same day you ordered. It looks like they tried to deliver it on the 15th and they say they left a note. You can pick it up at the post office anytime now. here's the tracking # 9101010521297839841623.
On Jul 21, 2008 1:25 PM, Bouncing Bear Botanicals added:
Did you pick up this order? Any further problem? Thanks. "
|On Oct 24, 2007, p_ostensible Los Angeles, CA wrote:
I ordered two cacti. One arrived on time with a note that the other would be shipped asap. I waited for two weeks, and when it did not arrive I started writing emails and calling to see what the status of my order was. After nearly a week of no responses and and three emails later I finally got a brief email saying, that they "may be out" and that they'll go out and look one more time and then email me back. That was yesterday. I wrote and asked for my money back. Needless to say I won't be buying from them again.
On October 25th, 2007, p_ostensible changed the rating from negative to neutral and added the following:
I am pleased to report, that they were nice enough to refund my entire order, which is a lot more then I expected. They seem like nice people , but just need to get their business together.