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11/10/09 - Ordered a live Salvia divinorum plant, status immediately changed to Processing
11/17/09 - Requested status update on my order (the item says "In Stock" and they apparently only ship the plant on Mon/Tue)
11/20/09 - Received reply stating that my order would be shipped on 11/23/09 (due to weather and the plant needing a heat pack)
12/02/09 - Requested status update as I never received any shipment or any notice of shipment
12/07/09 - Received reply that my order would ship on 12/14/09 or 12/15/09
12/15/09 - Requested status update
12/15/09 - Received reply that my plant would ship on 12/21/09 or 12/22/09 (due to weather and the plant needing a heat pack)
12/15/09 - Requested a refund
BBB informed me that the shipping delay was caused by inclement weather and the need for heat packs to keep the plant healthy during transport. If this kind of delay is a possibility with shipping these plants, it seems that they should keep a supply of heat packs handy. In any case, moving on to another vendor. Bummer =\
On Dec 16, 2009, Bouncing Bear Botanicals responded with:
Even with heat packs, it's been too cold to ship. We need the low temperature to be above 40 degrees both here and where it's shipping to. Sometimes it can be lower, if we ship General Delivery so it doesn't go out in an unheated delivery truck. I always say I'd rather customers be inconvenienced with a longer shipping time than be inconvenienced with a dead plant.
We are one of just a few... actually I can't think of any others off the top of my head--that ship Salvia plants at all in the winter.
On Dec 3, 2009, mustanggrande72 Los Angelas United States wrote:
Posted on November 21, 2009, updated December 02, 2009
Posted on November 20, 2009, updated November 21, 2009
Posted on November 20, 2009, updated November 20, 2009
After ordering from various other sites, I decided to give Bouncing Bear Botanicals a try. Their Salvia is a bit cheaper than all the other sites and they offer cheap priority shipping for those of us that dont want to pay $25 express shipping. I placed my order, and immediately got my receipt and order number on Tuesday, 11-17-09. I then e-mailed the company if my order would have a tracking number (I was doubtful, but I thought it was worth a try). The next day I was delighted to get a response, until I opened it and saw it was just and auto response. So three days later, still no response. I know now that Im not getting a tracking number but they should still responed to me. I then e-mailed them today to see what day my order was shipped. So now Im just waiting for a response to that email. For now Im just leaving my experience at neutral because I have not recieved a response. Im also a little worried about shipping time though. Supposedly their Salvia orders come from Arizona and from my past purchases from people in Arizona, it takes about 4 days from the time the package is dropped off at the post office through priority to get to California. So in theory if they are on top of their game I will get my order tommorrow, that is if my order was dropped off the day after I placed it.
On November 21st, 2009, mustanggrande72 added the following:
I forgot to add that I will gladly change my experience rating to positive if I get a response and a package soon.On November 21st, 2009, mustanggrande72 added the following:
Finally got a response back and my package was shipped yesterday, the 20th and I even got a tracking number!!! Got shipped a little later than what I was hoping but what can I do, I ordered cheap shipping. So hopefully I will get a package on Tuesday. Again, as long as I get my package and it is good quality and the right amount, I will leave a positive response and more than likely buy again from them.On December 3rd, 2009, mustanggrande72 added the following:
Well, I did get my package, fairly quick I might add. I will have to again commend them for there low prices and that they offer priority shipping and not just express, but right now im kinda feeling like they are cheaper because it is lower quality. Again, hopefally this weekend my test will go better than my previous and I can change my rating to positive.On Dec 3, 2009, Bouncing Bear Botanicals responded with:
Posted on October 19, 2009, updated October 22, 2009
Posted on October 17, 2009, updated October 19, 2009
My experience with this company was not satisfying at all. Not with the products they have but with customer service. I ordered from the website and paid express shipping 1-2 days $25. When I received shipment confirmation, I noticed there where to different tracking numbers, one for USPS and the other UPS. I promptly called them to find out if my order was coming express, as promised and paid for. First the lady sarcastically, explained that USPS and UPS were two different companies and they would not arrive together. OOOOOOK, I just looked over that, and EXPLAINED again what I was saying. She then explained to me that two of my products are shipped from one state and the other from her location, but I was assured that they would arrive the same day.
2 days later UPS delivers but nothing from USPS. So, I called again, this time she patched me to John who said someone sent out the package Priority mail and he does not know why. He refunded half of the shipping, which I said ok to due to him assuring me that my package should arrive no later than Saturday. He also said that he was going to put on their website that Salvia is not sent out express EVER. No, package today, which pushes me back another week on my project. Not happy with Bouncing Bear right now at all.
On October 19th, 2009, tpitts1 added the following:
Mail delivery again today and no shipment from Bouncing Bear. No email from them with an update or anything. Horrible customer service! Tried calling them 5 times and each time a busy signal. I understand that they are a business and today is Monday, but when you pay for express shipping you should not have to wait a week for your purchase to arrive. We were using this as a project, but now we have to reorder from ishaman so we can get it here by wed. So disappointed that this did not work out because no one can beat BB prices!On October 22nd, 2009, tpitts1 changed the rating from negative to neutral and added the following:
I received an email from Jon concerning this "lost" shipment, informing me that he would ship today overnight today which is the 22nd. I am changing this until neutral for now and will await my package. I should have my package by Friday. I called customer service and was given another warehouse number to call. No answer, so I will check back on their site for a tracking number. If no package is received by Friday. I think the best thing to do is request a refund. I want the salvia, because my project will help prove a point and fight to keep it legal. Funny thing about this whole process is the fact that the USPS denies ever having possession of this package. anywho, 6 days and counting, for express delivery. This is truly a first for me. I emailed John and sarcastically said this is making me think that they are out of Salvia and stalling (In fun though). I have stopped being pissed and just laughing at it all right now.On Oct 22, 2009, Bouncing Bear Botanicals responded with:
There's no further update to give at this point other than to say that I've had a nice "What the %$!@ were you doing sending it like that?" talk with the packers.
I don't know why the post office is taking so long to deliver. I can send extras on your next order for the trouble. We could reship the Salvia divinorum, but it would still probably arrive later than the first package.
The first order I made from Bouncing Bear Botanicals was on 01 September. I was delighted that the company confirmed my order and had it shipped out almost immediately. I received my products within days and was completely happy with all of them. So I decided to place another order.
On 13 September I placed another order. Again, almost immediately I received an email that my order was shipped. However, this time it did not arrive. On 22 September, I logged into my account to double check the status, which indicated that my order was shipped. Since I hadn't received it, I sent an email to the company via their online form expressing my concern. I instantly received an auto responder highlighting common customer questions. The message said if my question wasn't answered in the email to simply hit reply, which I did, only to receive yet another, identical auto responder.
To this date, I have yet to hear anything from anyone at the company. This is extremely disappointing to say the least. I doubt I'll ever be buying anything from here again.
On September 28th, 2009, mercurous added the following:
Thank you for responding quickly. Mine was order #135222.On October 5th, 2009, mercurous changed the rating from negative to neutral and added the following:
I did receive my shipment finally. I imagine I probably will be ordering from Bouncing Bear Botanicals again since they truly do have quality merchandise, a large selection, and very competitive pricing.On Sep 28, 2009, Bouncing Bear Botanicals responded with:
Did you use a different e-mail address when you replied to the automated reply? It sends that e-mail once per e-mail address. If you let me know your order, I can get that reshipped. We were using UPS Mail Innovations for about a week and it was extremely inneficient. We have switched back to just going straight through the post office. Sorry for any inconvenience.
Thanks,
Jon
On Sep 28, 2009 1:42 PM, Bouncing Bear Botanicals added:
Cutting it close to get it reshipped today, but we can get that back out by tomorrow.
My experience has been terrible, I wouldn't recommend this company to ANYONE. I placed an order for a salvia divinorum sampler pack on August 14th. On August 22nd the status of my order (on the invoice page) changed from "Printed" to "Shipped." I received an e-mail to inform me that my order's status had changed and that I could track it via stamps.com, which I proceeded to do.
The package status on stamps.com has been "electronic notification" since the 22nd and has not changed. It seems that Bouncing Bear Botanical's has failed to give the package to the USPS. According to this site's purchasing information page, "U.S. orders usually arrive within about 4 days of ordering." IT HAS BEEN SIXTEEN DAYS
Although I contacted the site a few days ago, no one has responded to my inquiry.
On August 31st, 2009, eric101 changed the rating from negative to neutral and added the following:
Thanks for your response, Jon - I appreciate the update. It seems the USPS is taking a long time with my package, though. I'm eagerly awaiting delivery. Is this the best way to contact you? If it doesn't arrive by Wednesday I will post another response and let you know. On September 2nd, 2009, eric101 added the following:
No luck, the package hasn't shown up. Can you please resend it? I've been waiting 19 days now. On September 4th, 2009, eric101 added the following:
Order ID: 131846On September 9th, 2009, eric101 added the following:
The reshipped package arrived today in good condition. I'm satisfied with the product, but I'm shocked it took so long.On Aug 30, 2009, Bouncing Bear Botanicals responded with:
That's a delivery confirmation number. The post office doesn't do true tracking like UPS and FedEx. It only shows information after it is delivered or delivery is attempted. We ship the same day we print the label, though. It gets printed, put on the box and goes in the mail bag to the post office within a matter of minutes. If it doesn't show up in the next couple days, let us know and we can reship with UPS.
Thanks,
Jon
On Aug 31, 2009 12:12 PM, Bouncing Bear Botanicals added:
Well I mailed a money order on July 5th and now it's July 11th. My order is still pending. I live in Massachusetts and I had to mail to Arizona so that may explain the long wait. But it seems unusual for it to take this long.
On July 12th, 2009, jsthunder added the following:
My order number is 126570On July 13th, 2009, jsthunder added the following:
.On July 13th, 2009, jsthunder added the following:
Yes that is my real name. I did not send a check by mail, I actually paid in cash. I also sent the order information that I inputted into your site, and printed off of your site. This includes my order number, my shipping and billing address, what I was ordering, etc..On Jul 11, 2009, Bouncing Bear Botanicals responded with:
What's you name/order #? Has the check been cashed?
Thanks,
Jon
On Jul 13, 2009 11:15 AM, Bouncing Bear Botanicals added:
I don't have a record of that payment coming. Was the check cashed? I see the name on the order was John Smith. Is that your real name? Sometimes people make orders with fake names, but then send a check with their real name, but no other information so we can't match it up to an order. Let me know if the check was cashed and what information you sent with it.
Thanks,
Jon
On Jul 29, 2009 11:24 AM, Bouncing Bear Botanicals added:
We went ahead and shipped that order on the 13th. The payment finally arrived on the 16th. Must have been taking the scenic route. Just making sure you got your order ok and there weren't any other issues. If so, could you update the rating? Thanks. "
I mailed a money order June 8 for an adult toad and I'm still waiting. I hope it arrives soon.
On June 28th, 2009, imflyinn added the following:
My updates on BBB has been changed to "shipped for deliver on friday." But that was yesterday, and It didn't come today either, so whats going on?On June 29th, 2009, imflyinn added the following:
Oh okay I understand. Thanks for the info.On July 3rd, 2009, imflyinn changed the rating from neutral to positive and added the following:
Recieved my bufo yesterday, thanks a lot!On September 8th, 2009, imflyinn changed the rating from positive to neutral and added the following:
Hi I am a returning customer. My most recent order # is 134594. I'm going to ship out the money tomorrow (from SD), but I'm going to Oregon on the 18th. Could you possibly switch my package delivery status to the 2 day shipment (It is currently on the $6.00 regular shipping schedule so you will receive an extra $25 for the 2 day shipment) Hope to hear from you soon, thanks. On Jun 16, 2009, Bouncing Bear Botanicals responded with:
Do you have an order # or name on the order? All toad orders I'm aware of have shipped.
Thanks,
Jon
On Jun 28, 2009 8:10 PM, Bouncing Bear Botanicals added:
Hi,
I posted that note before realizing how insanely hot it was going to be. I elected to avoid having our customers receive a cooked toad. I thought I changed the status back, but must have messed something up on your order. I apologize for the inconvenience/confusion. This week is supposed to cooperate a bit more with the heat, hopefully. I'll let you know more info ASAP.
Date Time Location Status
June 11, 2009 10:00:00 DETROIT, MI 48210 DELIVERED
June 11, 2009 06:10:00 DETROIT, MI 48210 ARRIVAL AT UNIT
June 10, 2009 00:18:00 PHOENIX, AZ 85043 PROCESSED
June 9, 2009 17:01:00 FLAGSTAFF, AZ 86001 ACCEPT OR PICKUP
May 5, 2009 18:00:00 68355 Electronic Notification
My original order was some time in April, and it never arrived. They re-shipped it (and I'm betting that they lost money doing so, having to ship my $50 worth of merchandice twice, so I can't bring myself to make this a negative review) on May 5th. I gave up on waiting for it, went on vacation, and was told by people back at home that it finally came.
Initially, I was more than pleased with the speedy replies and how helpful their customer service was.
In the long run, while I am disappointed with the speed, I'm sure I'll be pleased with the quality once I return from vacation. If not, I'll come back and change it to negative. Otherwise, my review will stay neutral. Assume I enjoyed it. :)
I made a purchase on Aug. 20th 2008 and today is Sept.2, 2008. I didnt know it took over two weeks to ship from KS to NE. I have sent two emails and still nothing, no response, no NOTHING. I will change this to a Negative if i dont hear anything within the next 2 days because I feel as i have been ripped off. Maybe if there was some kind of contact but its been a week and nothing. I would really like the shipping comf number i can check on it myself. Thanks
On September 3rd, 2008, nikkilynn128 added the following:
MY order number is 98875On September 3rd, 2008, nikkilynn128 added the following:
I have checked my email and nothing my email is nikkilynn128@yahoo.com, my order was 3g of salvia. on Aug. 19th . If that helps. I also just called your phone number and no answer. On Sep 3, 2008, Bouncing Bear Botanicals responded with:
"
On Sep 2, 2008 11:17 PM, Bouncing Bear Botanicals added:
Not sure what the problem is. I've got all e-mails answered except for the few I'm finishing up now. what did you order? what's your order number? If you have Yahoo or something, check your spam folder or add info (at) bouncingbearbotanicals.com to your allowed senders list.
I just ordered some select items from this source, but i was not given an order tracking number to track my shipment. It kind of makes me a little upset: sending e-mails and getting no responses back. If the bouncingbears guy reads this. Please email or (get it to me somehow) my tracking number. thanks.
one love
On July 24th, 2008, thedudeSam added the following:
oh my order number is # 96969. thanksOn Jul 24, 2008, Bouncing Bear Botanicals responded with:
"
On Jul 24, 2008 7:03 PM, Bouncing Bear Botanicals added:
Hi,
We've got to have a chance to actually ship it first. :-) This just shipped out about 40 minutes before you posted the rating. Tracking #9101010521297424011806 for USPS.
If you ever need to get hold of us in a hurry, the phone number is 785-856-0050.
If it's not a live plant, orders generally ship the same day if ordered by noon CST or the next day if ordered after that time.
Thanks,
Kasey.
On Sep 18, 2008 9:54 PM, Bouncing Bear Botanicals added:
Hi,
was there any further problem with this order? Let me know if so. If not, can you update the rating please?
i placed an order (#96020) about a week ago and on "My Account" It says that my order was Shipped on 7/10/08 and today is 7/16/08, and my package still isnt here . I read about shipping and it said most orders should arrive within 4 days and im kinda wondering if there gonna ship it..i look forward to the ounce of salvia but im getting worried about the shipment. If anyone working for BBB is reading this can you please give me the Tracking # for my package?
On Jul 17, 2008, Bouncing Bear Botanicals responded with:
"
On Jul 16, 2008 9:45 PM, Bouncing Bear Botanicals added:
That went out on the 10th, the same day you ordered. It looks like they tried to deliver it on the 15th and they say they left a note. You can pick it up at the post office anytime now. here's the tracking # 9101010521297839841623.
On Oct 24, 2007, p_ostensible Los Angeles, CA wrote:
I ordered two cacti. One arrived on time with a note that the other would be shipped asap. I waited for two weeks, and when it did not arrive I started writing emails and calling to see what the status of my order was. After nearly a week of no responses and and three emails later I finally got a brief email saying, that they "may be out" and that they'll go out and look one more time and then email me back. That was yesterday. I wrote and asked for my money back. Needless to say I won't be buying from them again.
On October 25th, 2007, p_ostensible changed the rating from negative to neutral and added the following:
I am pleased to report, that they were nice enough to refund my entire order, which is a lot more then I expected. They seem like nice people , but just need to get their business together.
