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|On Jul 12, 2015, YvonneMal Waymart, PA (Zone 5b) wrote:
Posted on July 2, 2015, updated July 12, 2015
On July 12th, 2015, YvonneMal added the following:
If you are game in replacing the Buartnuts... that would be appreciated. My husband wanted them and it was sad watching his hang-dogged face when no leaves appeared for months. I sent an email concurring to such on your site's contact page.
As for the other plants... no biggy.
On Jul 12, 2015, OIKOS Tree Crops responded with:
"On Jul 6, 2015 11:30 AM, OIKOS Tree Crops responded with:
Well that is definitely not a good success rate. I am not sure what happened. If you would like us to reship those plants then email us and we are willing to try again if you are. There have been few complaints about the plants you have except the buartblack walnut and Lake Huron tansy which for some reason winter damage prevailed here at the farm.
|On Apr 21, 2015, breakfast Hardwick, VT wrote:
my trees came packed horribly! 3 of The crappy tags that they use instead of the ones that wrap around the tree and stay there were strewn about the bottom of the box. So basically I have three tiny trees that I have to guess what they are. Not that awesome. I really like the approach this company takes and
On Apr 21, 2015, OIKOS Tree Crops responded with:
"On May 21, 2015 8:37 AM, OIKOS Tree Crops responded with:
Thank you for your comments as it helps us improve our service. We did have some issues with packing this spring and you ended up on the receiving end of that. I apologize for that. If you can tell us by emailing or calling customer service we would normally send out new plants, rather than have you guess what the heck the plant is. The handling by UPS and our poor packing was enough to dislodge those tags which are normally stuck deep within the pot and wrapped in a plastic bag. I know we can add extra tags, however I always thought it was a waste of plastic. Possibly we can people the option of asking for additional tags at some point but it becomes a plastic tag mega- universe here with so many to print. I am hoping we can do better in the future. I am not sure what the issue is with the plants as I think the plants we grow are as good or better than other nurseries. "
|On Feb 27, 2015, shaneatwell Carlsbad, CA wrote:
Oikos has some nice oaks. I ordered one and added some Pawpaw just for fun. Went away for Christmas and when I returned had an OIKOS receipt in the mail with a handwritten explanation on top that there was an issue with my credit card. This is now a month after I placed the order. No e-mail, no phone call, either of which I could have answered weeks prior. So I call and straighten out that issue and arrange things for the pawpaw. Turns out its too early for the size I ordered, so he's going to send more of a smaller size. No problem. Some weeks pass and I receive the pawpaws, but no oak. There's another handwritten note on the receipt saying that he cant legally ship oak to California and that he's refunded that portion. So here I am months later with no oak and some pawpaws which I wouldn't have ordered on their own in the first place.
On Feb 27, 2015, OIKOS Tree Crops responded with:
"On Feb 27, 2015 4:49 PM, OIKOS Tree Crops responded with:
Good point. Communication is the key. I did double the order of pawpaws sent as kind of a consolation prize. "
|On Oct 14, 2014, FOOB Manchester, NH wrote:
I have been ordering from Oikos for a few years and each year have been fine until this year. 90% of the plants arrived brown and dead. They replaced some plants but will not replace the wild beans claiming that they are still in dormancy and asked me to wait and see. They request for me to contact them in August 25 to let them know and will replace them if they still have not grow. I forgot about it until later and they say sorry we cannot replace them because you miss the date. Hello Oikos, I contacted you when the plants are DOA. Delay tactic? I would understand if they are out of stock but they have stock according to their web site but refuse to replace plants that I told them were dead on arrival. What happen to the Oikos that use to sell quality plants and have reasonable customer service. Is negative experience the trend with Oikos?
On Oct 14, 2014, OIKOS Tree Crops responded with:
"On Nov 4, 2014 4:24 PM, OIKOS Tree Crops responded with:
Yes. It is true if you go past the warranty period of 90 days then you will not receive replacements. In your case we mentioned in an email in early summer to check the plants first (let them go for a while) and then contact us before August 15. You did not do that in a timely fashion. That is why you did not receive the replacements. However you did receive a refund for $12.75 when we issued the refunds sometime in October. It is also true we adhere much more closely about the replacement policy on plants than we use to in the past. That is because it became an issue about accommodating as many people as possible in a timely fashion. "
|On May 1, 2013, forgottenman Pennsbury Village, PA wrote:
I placed an order for several plants, and upon receiving the package, found that one type of plant was not included. The reason for this was mentioned on the invoice -- the plant was out of stock (though this was not indicated on the website when I placed the order, or in the order confirmation email I received). Thankfully I was not charged for the unshipped items.
On May 1, 2013, OIKOS Tree Crops responded with:
"On May 2, 2013 4:37 PM, OIKOS Tree Crops responded with:
Since you did not supply us with the details of your order and I do not know who or what your order was, I cannot comment specifically on the plants.
|On Apr 29, 2013, ChestnutBob Cherry Grove, OH wrote:
Posted on April 16, 2013, updated April 29, 2013
On April 29th, 2013, ChestnutBob added the following:
Oikos did get back with me and encouraged me to give them time because it had been a long cold winter. I would love to be wrong and have to change this rating.
On Apr 29, 2013, OIKOS Tree Crops responded with:
"On Apr 16, 2013 5:03 PM, OIKOS Tree Crops responded with:
I would say you are right about the size. This year most are under the 6 inches. For this plant, it was one of the years where the sizes ran short. If you received the potted trees most of those ended up being 4- 8 inches in some cases. If you received the field grown trees then they ran from 5 inches to 18 inches on average. The plants are all grown from the same 5-6 seed trees and it has no bearing on the genetics so no it is not the bottom of the genetic barrel. They are lifeless sticks when you order trees from us. They are dormant and few if any buds will be showing, but rest assured they are alive and I did not send you dead trees. It may take longer than a single day for us to respond to emails this time of year. I hope your trees will flourish with time and maybe someday you will order from us again. "
|On Oct 24, 2008, MzBubbly8621 Las Vegas, NV wrote:
I called Oikos earlier today during their business hours. Nobody picked up so I left a message asking questions regarding care of Dwarf Korean Chestnut trees or paw paw trees for Las Vegas, Nv (I forget which because at the last minute I placed another order since you have to spend at least $25 in products in order to ship). So, I waited an hour or two before deciding just to purchase since I did a research on the company and almost everyone seems happy. Not very smart of me to have waited for their response before placing an order, but I really was excited to get these plants/trees. I called many times after that (still business hours) and still no one answered. Left an e-mail message to their company just to add another paw paw tree since I found out in order for the tree to fruit you have to have atleast two trees. Waited some more and still no response... Communication definitely sucks with the company. Not sure about their products, but I decided to cancel them since they do not have good communication with their customers it seems... at least with me. Hope they got my cancelation notice.
On Oct 24, 2008, OIKOS Tree Crops responded with:
"On Dec 27, 2009 1:31 PM, OIKOS Tree Crops responded with:
It may take longer than 24 hours to respond to emails. During the busy season it may take longer than one day to return calls. We are trying to improve the ability for customers to get a hold of us in the spring via phone. I know it is not easy at times. Order confirmations are done immediately and a paper confirmation is sent in the mail. We do this especially if its going to be a few weeks or months before you get your order. If you are new to us, we will send a paper catalog too. Your credit card is run just prior to shipping. You have to buy 25 dollars worth of plants. This is our minimum order. "