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Posted on June 20, 2014, updated July 9, 2014
Right now I am finding they do not respond to either phone or emails so I'm trending towards negative for these guys. I will still give it one chance as so many gardeners said they can, for certain plants, be good, and they have some unique plants.
On July 9th, 2014, rayerne added the following:
Hm. Well they ended up refunding my whole order and effectively canceling it. I am so confused by their customer service I will not give it a negative but I've found nurseries closer to me with a more professional website.
On Jun 7, 2013, ilovegarden2013 Great Falls, VA wrote:
Posted on May 30, 2013, updated June 7, 2013
Posted on May 29, 2013, updated May 30, 2013
I have very bad experiences with this nursery-One Green World. I ordered five fruit trees from them last fall. The package was arrived in the spring of 2013. First I was so surprised about the small size of their Seaberry. I ordered one male and one female. We planted them the next day we received. But the female seaberry never came to live- One Green World shipped a dead tree to me. Besides, the hawthorn tree I ordered from them soon got brown spots on the leaves. I brought the leaves and checked with our local nursery and was told the plant has fungus problem. Then I contacted the customer service of One Green World. It is a horrible experience to deal with them, especially when you got the problems with their plants. I was told to wait for 7-10 days. But 20 days passed, no answer. When I call them again, the man told me I still have to wait for 7-10 days. He was very rude. I have a bad feeling that they are not going to get back to me ever.
I ordered over 60 trees from several different nurseries. I had problems with 2 trees from another nursery. They are nice and responsible. One Green World is the worst! BEWARE ABOUT ONE GREEN WORLD. THEY DO NOT BACK THEIR PRODUCTS. YOU ARE ON YOUR OWN IF THERE IS PROBLEM WITH THEIR PLANT.
On May 30th, 2013, ilovegarden2013 changed the rating from negative to neutral and added the following:
On June 7th, 2013, ilovegarden2013 added the following:
Follow up to my above comments to One Green World. They finally ship the female seaberry to me. It looks completely different from the one I got before.
The one they shipped to me this time is a nice plant about 2' tall. It is not like the first one we got which is only 6" high and single branch plus, dead.
I should correct my above comment: One Green World did back their product. It just took a bit longer.
I had a similar experience with this company as the previous reviewer. My order was supposed to ship the week of April 15. For the next two weeks they kept giving me a run around: "your order is being prepared for shipping and will ship today or tomorrow". Apparently, their ordering department has no idea what is happening at the shipping department and they simply tell you whatever comes to their minds. Finally someone I talked to on the phone called their shipping department and informed me that my order was ready except for one grape that was not ready to ship yet. It was supposed to be ready next week (i don't really know how that's possible) but i was told that if i canceled the grape my order would ship that same day. I canceled and it was indeed shipped that day.
So, I give them a negative for customer service and positive for plants: everything i received was alive and had good roots. However, i will stay away from them in the future because of their customer service and the fact that they don't have any decent warranty. 10 business days is a joke.
On Dec 3, 2012, eukofios Vancouver, WA (Zone 8b) wrote:
This fall I ordered 5 items from One Green World. One item was not available and the payment for that was cancelled.
The items were shipped quickly - a few days. I live about 50 miles from their nursery.
I was dismayed by the tiny size of 2 items. That was two jujube trees. They cost 32.95 each. Each of the trees was about one foot to 18 inches tall. I realize they are an uncommon fruit, and that demands a price, but these plants were tiny. So I went back to the site. I admit I have no valid dispute - it doesn't say anywhere that I can find, what is the size of these trees. Still, I was disappointed by that.
OGW has many unique and interesting varieties that I can't find at local nurseries. The catalog is well laid out and very descriptive. The packaging was some of the best packaging I've seen for nursery trees. I've ordered about 30 trees over the years from various places, and the packing was among the best.
I went back to the website, and looked at several other items. They didn't list size for those either, so it's up to the consumer to decide whether they want to gamble on tree size when other catalogs list the size.
I have to give a neutral because of the size issue. When I made my early order for 2013, I went with a different nursery because I didn't want to take that chance. I had to think about whether it's fair to give "neutral" for that issue, but it was the basis for my decision to go elsewhere, so it's a fair rating. It's hard to think of walking into a nursery and buying a tree that size for that price (plus shipping), without shopping around some more. Otherwise I'm OK with the order. We'll see if a one-foot jujube tree really bears fruit 2-3 years after planting. It would be nice. Never having grown them before, maybe it will!
Posted on April 24, 2012, updated April 25, 2012
I ordered a couple of trees from the site, and noticed my card had not been charged. When I went back on the site, I just saw "Void". They never contacted me in any way, they apparently just voided the order without explanation.
On April 25th, 2012, TA152H changed the rating from negative to neutral and added the following:
I contacted them, and they said they had sent me an email, and forwarded it to me. I don't know why I didn't get it the first time, but I'll give them the benefit of the doubt.
Still, advertising products you don't have isn't a great way to do business, but since they were at least courteous, I am upgrading them to neutral.
I ordered 16 fruit trees this year(2012). When they arrived, I opened the boxes right away. The roots were totally dry. They had been packed in sawdust. wrapped in newspaper and then in plastic bags. The large staples used to close the boxes had punctured the plastic bags, allowing the roots to dry out. I attempted to rehydrate the trees and planted them within a few days. I emailed the company about this problem and got no reply. Time will tell if i change this rating to negative or not. Also, almost all of the trees were branchless whips, unlike the advertized trees. Another issue- Their planting and pruning directions are not species specific. At this point, I would say to spend the extra $5 and buy from Raintree. I've ordered from them in the past and had no complaints.
Posted on April 8, 2011, updated April 20, 2011
An enticing catalog, but their shipping is erratic, despite promises. Usual excuse: too cold to ship overland, though by air the cargo would be sub-freezing. I will not be ordering again.
On April 20th, 2011, oswald changed the rating from negative to neutral and added the following:
Order received, though much later than requested. In the future will insist on honoring shipping dates.
On Nov 12, 2010, gardeningana Beaverton, OR wrote:
My advice: Buy OneGreenWorld plants from good local nurseries. A reputable nursery will add a layer of quality control and probably provide a refund or replacement should there be issues with the plant/tree. Many have a one year guarantee. Your local nursery can probably special order any plant for you if they don't carry it.
The variety of plants OGW offers is great. In the past they have replaced 2 of 3 problem plants I oredered from them, however getting a good plant in the first place is much better. I shop at almost all the local nurseries and know which ones have given me the best success rates. These nurseries have no problem returning or not accepting shipments with diseased plants from any source including OGW. Best wishes for your unusual/rare fruit growing!
On Apr 5, 2010, oosa Northbrook, IL (Zone 5a) wrote:
My plants were much SMALLER than I could ever expect, when they arrived in the mail last year ($40 for an 11 inch tall "tree"?). And they had many MILDEW/MOLD/FUNGUS related issues (they probably overwintered in some dark and wet storage place before getting shipped out).
Or maybe I am just spoiled by what other local nurseries have to offer...
I think OGW mails out plants they can't sell in their storefront. You end up waiting extra years for the stuff to produce any fruit, when you start with such tiny, covered in green fungus, mildew, peeling bark, asymmetrical little bareroot sticks.
On the other hand, I am glad there is someone like them, offering such a variety. OGW is good for plants you CAN'T really get from your local nurseries.
If you have gardening experience, you can make (most) their plants work. It may take more work, and longer than you expect though...
The owners have provided a unique array of woody perennial fruit-bearing bushes and trees. An impressive selection, but I prefer to buy organic, which these folks are not. As for pricing, I found the rare and unusual plants (e.g. honeyberry) to be reasonably priced, while a smattering of common plants (e.g. cinnamon vine, horseradish) were distinctly overpriced. Knowing all this, I decided to give them a try, but when my bilberry plants came they were very weak and only a couple of them made it through to the first season. The ones that did make it prospered, though, and were correctly identified, which was great. I'd have to rate my overall experience as neutral.
On Apr 26, 2007, wardwell5 East Greenwich, RI wrote:
I've ordered from OGW for the last three years and find this company very frustrating to deal with. The reason I continue to order from them is their selection. I want very much to support a company working to find sources of rare and unusual plants, but the bottom line is this - I can never predict what I'll get - from customer service to planting info to quality of the plants. Two years ago, I placed a large order and explained that I would be on vacation in Europe, and gave them very specific dates that I would be away. I live in RI, so this was a long ship for the plants. I suggested air freight, but the person I spoke with said it would not be necessary and would only take 4 days to get here. I agreed and returned from vacation to find that my plants had arrived 4 days before I returned from vacation and were left in the hot sun in 80F weather. And while the plants were very well packaged, their health was in question. I asked for all the plants to be re-shipped -some had broken branches, others seemed to have leafed out in the box and wilted. They suggested I plant them and keep them well-watered. I agreed then, and now wish I had persisted. I was told the person I spoke with was fired and made many mistakes with my order related to shipping. Now, most of the smaller plants I ordered (seaberries, lingonberries, honeyberries, blueberries, winterberries) have died. I will say though, the larger trees/bushes I ordered rebounded after one year in the ground and have recovered. Having read the comments on this site about others with similar problems, I doubt I'd be able to get credit for them now, given their diminishing guarantees. I went through many calls back and forth with their customer service people and just barely got a few of the plants replaced that were dead or very damaged. This year, I was pleased to find that they have finally started to build their website. When I emailed to ask why they did not have Site and Soil info, and many of the plants do not have pictures yet, I was told to read the website where the information was provided. Apparently customer service doesn't pay attention to their own website. Once I asked the woman to please go to her website, she discovered her error. I also asked for a catalog, but never received one (2nd year in a row they had trouble getting me a catalog). I'm ready to place a good size order again this year, but will look into other nurseries. OGW has great selection ,but I can't afford to be out another $300+ in plants and another year behind in plant growth if I have more quality or shipping problems.
I very much like the varieties they offer but was a little disapointed about the small size of plants e.g fig tree. Compared to Raintree nursery their plants are smalles but healthy. Their packing system could be improoved but if plants break they really make an effort to replace them with a really nice plant.
On Jan 24, 2006, olddog Colfax, LA (Zone 7a) wrote:
I HAVE JUST REMOVED ONE GREEN WORLD FROM MY BOOKMARK LIST AND WILL NEVER ORDER FROM THEM AGAIN.
THE FIRST TIME I TRIED TO PLACE A ORDER THE LADY I SPOKE WITH WAS SO UNFRIENDLY THAT I HUNG UP AND CALLED BACK LATER AND GOT A VERY NICE PERSON WHO TOOK MY ORDER. I WAS INFORMED IT WOULD BE SHIPPED THE FIRST WEEK IN FEB. THIS WAS O. K.
I MADE ARRANGMENTS WITH A FRIEND IN SEATTLE TO HAVE THE ORDER SHIPPED TO HIM AND FORWARD TO ME IN LA. BY PRIORITY MAIL BECAUSE ONE GREEN WORLD REFUSED TO SHIP ANY WAY BUT AIR TO LA. MY CREDIT CARD WAS CHARGED ON THE DAY OF THE ORDER.
TODAY ONE GREEN WORLD CALLED AND INFORMED ME THEY WOULD BE SPLITING THE SHIPMENT AND SENDING PART OF IT IN LATE FEB. OR EARLY MARCH WHICH IS WAY TO LATE FOR LA. THE DAYTIME TEMP. IS ALREADY 65 F. 1/24/06. MARCH IS WAY TOO WARM TO PUT OUT SMALL PLANTS. PLUS THIS WOULD MEAN DOUBLE CHARGES FROM SEATTLE TO ME.
On February 1st, 2006, olddog changed the rating from negative to neutral and added the following:
OLDDOG 2/1/06 COLFAX LA.
I'M CHANGING MY RATING TO NEUTRAL AND WILL ORDER AGAIN LATER THIS YEAR BECAUSE OF A VERY NICE CALL FROM CUSTOMER SERVICE . I FOUND THAT THERE MAY HAVE BEEN A MISUNDERSTANDING ON BOTH
OF OUR PARTS!
On Feb 12, 2005, doghill6 Central Point, OR (Zone 8a) wrote:
We have ordered from this company before and have been very pleased. I was going to order this year, and was disappointed to find they are not taking orders on their website. So I called them during their business hours and got a recording. They invited me to leave my name and number and I did that. I also said that I wanted to place an order. No one ever called back, so I ordered from another company. I guess that is really more of a negative experience, but maybe there is some explanation.
On February 13th, 2005, doghill6 added the following:
They called me back 3 days later but by then they had lost my business. They didn't give an explanation for the delay in the message they left, so I don't think I'll bother to order next year.
I live in the southeast and my trees didn't arrive until the first week of April when other trees were leafed out. After a week in transit, of the 5 asian pear trees that I ordered, several had broken side branches. I got them in the ground immediately and the leaf buds are starting to swell slightly but I have got to say I think they are all off to a shakey start. I might also mention that they nearly broke their neck charging the trees to my visa. I just wish that they shown as much speed getting my trees out to me.
I ordered pruning shears. I placed the order May 1. I confirmed on May 2 with a promise of shipping on May 2. They did not get shipped till May 10 and did not arrive till May 17. They had promised 3 day shipping. Also, the published shipping charges were very high so I negotiated a lower shipping charge. I got the pruners, they are great. I also received a flyer advertising 15% off on Spring orders placed before May 24. So I called and asked for 15% off. I got a reply that I apparently did not understand the promotion. I don't think they understood my point of view. All told, they were a very frustrating company to deal with although the product was acceptable. I will not order from them again. After all this, I found the pruners at a lower price elsewhere, with no shipping charges.