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The "Marshall's Delight" did not look particularly healthy or well developed, but I didn't care too much because monarda can grow very quickly.
On August 4th I emailed them stating that the first monarda was definitely not "Jacob Kline" because the blooms were unmistakeably wine-purple instead of red. I sent them a picture, too. I never even received a response. I emailed again, but again no response. I tried their website's contact form, too -- all to no avail.
On Jun 27, 2013, gardener03235 Franklin, NH wrote:
I e-mailed Stargazer with a problem that I had. I waited two weeks, with no reply, and then tried again. It is now two months later and still no reply! They clearly demonstrate that they don't care about customer relations or even in common curtesy.
Posted on January 9, 2013, updated January 9, 2013
Posted on January 8, 2013, updated January 9, 2013
I placed two orders with Stargazer beginning last August. Nothing was sent, plantwise or followup-confirmationwise, and no subsequent emails of mine have been answered. In fact, my email account doesn't even register that anything I sent them has gone out, even though their website says (pretends?) they were successfully submitted. I wish I had known about Dave's Garden before I placed these orders, where I would have seen all the horrible reviews for this company. Up until this year, I have never had a problem with mail-order nurseries in all my 25 years of dealing with them. This past year, though, Stargazer is only one of several nurseries offering poor plants and/or service, and, as in this case, I'm beginning to fear, are out-and-out scams.
On January 9th, 2013, Owliphant added the following:
After bringing up Dave's Garden in my last email to this company, they finally responded, insisting I already received my first order (I did not), and telling me I would be getting the second one the following Spring (they sent me no confirmation about this when I ordered that I can see). I printed out a copy of my account info yesterday, as it existed on their website, and it's a good thing, too, because as of this morning they refuse to acknowledge my account. I had no problem logging in last night, but, suddenly, this morning the site explains there is no account with that email or password! Could this be because I just contacted the Better Business Bureau? Oh, and did I mention......THEY CHARGED MY CREDIT CARD AS SOON AS I PLACED MY ORDERS, not waiting until the time of shipping, as all respectable nurseries do in my long experience. On January 9th, 2013, Owliphant added the following:
I want to apologize to Stargazer for one thing: after ransacking my inbox I came across confirmations to the orders, so they did nothing wrong on that score, only I did in not having seen them properly. However, they still never answered email until today, after all this time, and I still haven't received my first order. Also, in their reply to me, they slammed the reviews on Dave's Garden as being fake.. I can assure you my rating at least is NOT fake. Still, I am very sorry for missing the confirmation email that I was sent and unintentionally misleading the public with that misinformation. Everything else I said is true, though.
I ordered two roses on April 22, 2012, via PayPal and paid $56.35.
Immediately after ordering I sent them an email via their website explaining that I would be leaving for Europe on May 18 and I needed the roses before that to get them in the ground.
They responded the next day and told me that their roses were still leafing out and that they would send them in 1-2 weeks and would send an email confirmation before they were shipped FedEx.
I had not received them by May 12, so sent another email asking where the roses were––no response. I also found their number and called, leaving a voicemail message––no reply.
When we returned from Europe on June 12, I sent another, very detailed message, explaining all the problems and that I still had not received anything. I received a reply right away saying it was a misunderstanding on their part regarding when I would be leaving for Europe and they would ship the next day.
The roses shipped two days later and I received them two days after that.
This company seems to be having problems. At the same time I was experiencing problems with them others have posted similar reviews. These are tough times and I 'm willing to cut them a little slack, but probably won't order from them again. The size and quality of plants I received wasn't very good considering the $20.00 price I paid for each. $16.45 shipping is a little steep, also.
On May 15, 2012 I placed an order online and my credit card was charged immediately for $150. They say on their website that it could take up to 2 weeks for orders to ship, however it has now been 4 weeks and I have received no products, no correspondance, no refund, nothing! I have made numerous attempts to contact them through their website, email, and voicemail for over a week now and although they say they will "respond within 24-48 hours", I haven't received any response. As of today I have filed a claim with the Better Business Bureau. This company is a bunch of frauds and are giving a bad reputation to small businesses trying to expand their company online. I will never order from another online "family run" farm again for fear of having more money stolen from me. BUYER BEWARE: DO NOT ORDER FROM THIS COMPANY!!!
On May 31, 2012, AdamGriffith280 Brookhaven, PA wrote:
I ordered 3 Achillea plants in December of 2011 so that I could get them by spring. They were never sent and because it is past 60 days, I cannot get my money back. This is an absolutely horrible company. They did not answer my e-mails or telephone calls. I do not recommend that anyone use this company.
I ordered 2 roses in two separate orders from Stargazers Perennials the first on may 13. fedex showed shipped on may 21 eight days later. today is may 29. i do not have my rose. no idea where it is.
my second order was ordered on may 15. as of may 29 it has not been shipped.
You can not talk to anyone at this company. as a 'family owned' company i guess the whole family is out in the fields searching for my missing order.
Do NOT buy from this company. there are many other quality online companies to purchase from.
On Jul 24, 2011, theweedpuller Yuba City, CA (Zone 7b) wrote:
I ordered 5 plants on 3/10/11 expecting delivery at the end of April (per their web site). I did receive an order confirmation/credit card charge immediately. By the middle of May I became concerned because I did not hear from them or receive my order. I phoned them (they NEVER answer - just voice mail), I repeatedly used their web form asking for an order update ... no response ... then I resorted to using their info@ email address expecting some sort of reply ... NOTHING ... I did look up their rating with the BBB .. and naturally they are rated F. I wasn't surprised. I finally called my credit card company and they gave me a full refund. I initially hesitated canceling my order because they charge a 15% restocking fee and I did not want to give them anything they didn't deserve! I don't understand how they stay in business ... To date they still have not responded!!!
I ordered a rosebush on May 20th. Almost immediately after the purchase I received a comfirmation email that they charged my credit card and that I would receive another email once my item had shipped. After a week with no such email, I checked, and found on their website that it could take up to two weeks to ship. No problem, I thought. Well, the two week mark came and went. I got back on their website, and now saw that the rose I ordered was out of stock. I started getting worried, as I was leaving on a three week vacation on June 14th. I emailed them several times, letting them know that if there was a problem with my order, I understood, and would be happy to choose a different rose, and explained that no one would be home between June 14th and May 5th. I never received any communication from them. I tried calling, and left voicemail, and had no responses. It is now June 16th. I just checked my email, and found that my rose was shipped yesterday, and is scheduled to arrive at my house tomorrow. I'm not in my home state, and this rose will now be sitting, unattended, on my porch for two and a half weeks. I've been in this house for less than a year, and do not know my neighbors well. So my options are now, let it sit and hope for the best, call my 82 year old grandmother and have her travel 45 minutes to pick up the package, or call the post office, who is holding my mail, and see if my mailman would mind picking up the fedex box, and take care of it until I return. I'm quite honestly at a loss as to how a business could be run so poorly, with no concern for customers at all.
Posted on May 22, 2010, updated June 9, 2010
Ordered two hydrangeas in December, 2009. Hydrangeas had not been delivered by mid-April so I sent a very friendly e-mail inquiry about estimated date of delivery. Stargazer Perennials responded that the hydrangeas would be ready for shipment in 2-3 weeks. It is now May 22nd and I have not received the plants nor have I received a reply to my second e-mail inquiry of May 18th.
At this point, I am not at all pleased with the company. If something makes me change my opinion, I will do a new post.
Joan in Western N.C.
On June 9th, 2010, JoaninNC added the following:
I sent five (5) emails before I received a response concerning when the hydrangeas would be shipped. The reply email was very courteous.
The hydrangeas arrived today (6/9) and they are the worst plants I have ever seen. I do not expect they will live. They are small, more-or-less dead and have only a few spindly and mostly dead leaves on them. These plants look far worse than end of the season stuff that your discount store sells for $3.00!!! I order online quite a bit even sometimes ordering from the nurseries with less than stellar reputations such as Gurney's, Interstate Nurseries, and Michigan Bulb, and I have NEVER received plants so spindly and near death! I've had superb luck with Parks, Wayside, and American Meadows.
I will never order from Stargazer Perennials again. The shipping charges alone are more than these plants are worth.
I understand that some of you got good value for your money from this nursery but be warned that when they don't do a good job they fail in a really big way.
Apparently a once functional family-owned business has become dysfunctional. We had to give up on our order of blueberry plants after waiting six weeks for something that was supposed to ship in two weeks. If we had gotten any response to our numerous telephone messages (they don't ever answer) or emails, we would have been flexible and patient. Had to put in a dispute with our bank to get a refund on our credit card. They certainly don't seem interested in pleasing their customers or even communicating with them.
Extremely disappointed. Takes them days to respond to an email and I recently inquired about my order since it was suppose to ship on the last week of April and it's been 4 days now and no response. Will not order from them again.