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Comments regarding Roses Unlimited

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  Feedback History and Summary  
91 positives
2 neutrals
2 negatives

Comments:

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RatingAuthorContent
Positive juanwillis
(28 reviews)
On Oct 31, 2007, juanwillis Winchester, MA (Zone 6a) wrote:

I ordered 'Westerland' this past year, and when the package arrived on April 18 I was delighted to see an extremely healthy plant already budding! The rose established well in its first year with vigorous growth--I will definitely order from Roses Unlimited again in the future.

Positive winterrobin
(9 reviews)
On Jun 28, 2007, winterrobin South Dennis, NJ (Zone 7b) wrote:

Although I think it's unwise to order roses (or ANY plants) in the thick of summer heat, I succumbed to RU's recent buy-two-get-one-free offer. (What could I do? Two roses on my wish list were on their select list!!!)
The size, health and condition of the 3 roses I ordered are impressive. The order arrived within a week, so the roses were not at all stressed.
The packing was excellent. Large staples were used to hold the inner package to the outer box, thereby eliminating shifting and loss of soil during transit.
I am very please with this company's plants and service, and can't wait to order more roses from them next spring.

Positive tillie2
(2 reviews)
On Jun 7, 2007, tillie2 Penn Yan, NY wrote:

I ordered 4 roses from Roses Unlimited last year. New to roses, I asked a lot of questions through e-mail and received very helpful responses from Pat. It was thrilling to open the box and find 2 of the roses in bloom. Better yet, they've made it through the zone 5 winter, look very healthy and are putting on lovely display this year.

Positive ladyschweig
(7 reviews)
On May 10, 2007, ladyschweig Culpeper, VA (Zone 7a) wrote:

How can one give a SUPER POSITIVE rating?
I ordered roses from several own-root nurseries this year. My RU order was the last to arrive and indeed, the best was saved for last!
Receiving 2 year old own-root plants for the same price as most of the others charge for very, very young stock is a treat. I was bowled over not only by the size of the plants but by the health of the specimens I received. I can plant these beauties with confidence.

The customer service is wonderful as well. One of my first choice roses was not available and it turns out one of my second choice was not either. I had asked that in case of such an event I'd be open to a fragrant orange, peachy, or apricot shrub rose (I know that's a wide open request). The substitute turned out to be a Fragrant Apricot, partially in bloom, so scented it nearly knocked me out when I opened the box. I am thrilled!

Next year it will be all Roses Unlimited for me! Unless of course I go back and order more now!

Positive Mary1NYS
(14 reviews)
On May 5, 2007, Mary1NYS Sherrill, NY (Zone 5a) wrote:

I ordered and received 4 beautiful healthy roses. Communication was excellent as was the packaging. I will order from them again!

Positive Kassia
(12 reviews)
On May 4, 2007, Kassia Framingham, MA (Zone 6a) wrote:

the roses came so well packed, healthy, huge and some with blooms.... really beautiful... definitly will order more roses.... top customer service... I am so pleased with my new roses!!!

Positive maureenpm00
(9 reviews)
On May 4, 2007, maureenpm00 Lindenhurst, NY wrote:

I've ordered from Roses Unlimited before, but forgot just how beautiful their roses arrive after shipping from SC to NY. 3 out of the 5 had blooms on the bushes and 1 had buds. they were all large and very healthy. Excellent roses and I've very pleased.

Positive grampapa
(8 reviews)
On May 4, 2007, grampapa Wheatfield, NY (Zone 6a) wrote:

This is my first order with Roses Unlimited. Based on excellent feedback from others, I ordered 18 roses. They arrived when expected, healthy, huge plants, even better than I expected. Shortly before they shipped, I changed my mind on one of the varieties. They confirmed my substitution by e-mail, and the substituted rose was just as nice as the rest. I will definitely order again and recommend them to others.

Positive nikki_conway
(8 reviews)
On Apr 25, 2007, nikki_conway Ellicott City, MD (Zone 7a) wrote:

I just got my rose order in today. I got 4. They were huge! Charles de Mills canes were 27" long and healthy. The others were 22" and 18" and two of the plants had buds. One Charisma had a perfect bloom and 4 more buds on their way. Very impressed with my order!

Positive carolrees
(28 reviews)
On Apr 12, 2007, carolrees Arlington, VA (Zone 7a) wrote:

At the end of last season (summer 2006) I wanted to buy a particular color climbing rose. The one on their site I liked was out of stock but I was told that it would be available next year and I could be put on a waiting list to be notified when it was available. I was notified at the end of December and sent in my check. I just received the rose bush yesterday. It had 1 bloom on it and was a good size in excellent condition. The folliage on it was stunning.

I was impressed with their packaging. They had had stapled a box around the bottom of the plant to a larger box so that the rose couldn't move during shipping. All of the dirt was in the pot and hadn't spilled.


On June 1st, 2007, carolrees added the following:

I recently order 4 more roses and they arrived very large, healthy and two in bloom. Great company.
Positive saymabatul
(1 review)
On Mar 22, 2007, saymabatul Tujunga, CA wrote:

I just received one Frederic Mistral rose, in Los Angeles (far from South Carolina). It is very large, beautiful and has TWO buds already. Hard to believe it is an own root rose!

Positive woodroach
(1 review)
On Dec 22, 2006, woodroach Thibodaux, LA wrote:

Dear RU

I began to order roses from you when I started growing roses in Louisiana, a dicey affair . Back then you had pictures for around 10% of your roses.

Since then I have bought a few roses from other sellers. I've always been disappointed when I compare these roses to yours.

Your roses have come on time. There has never been a spot of disease. The plants are sturdy; most have buds.

The folks who answer the phones are unfailingly courteous and helpful.

Your prices are well in line with other sellers.

What more could any one ask?????????????????


Marie Sheley

Positive jojomood
(14 reviews)
On Oct 26, 2006, jojomood Saint Joseph, MO wrote:

I ordered several own-root hybrid tea roses from Roses Unlimited, corresponding directly with Pat. She was a pleasure to deal with as she was informed, pleasant mannered, and honest about her plants. I ordered with confidence and it was repaid tenfold when I received my order. The roses were huge for bareroots and were in superb condition as they had been grown well and packaged correctly. When they ran a sale later in the year I ordered two more roses--New Years orange hybrid teas--and again I received top notch service and quality plants. I recommend Roses Unlimited to anyone interested in own-root roses. You will definitely get your money's worth and have an enjoyable experience.

Positive PhylRae
(5 reviews)
On Jul 17, 2006, PhylRae Baldwinsville, NY wrote:

My husband and I purchased our very first own root roses last summer from Roses Unlimited. I was a little nervous, reading that own-root roses tended to be small and might not make it through our rough zone 5a winters. I barraged Pat Henry (owner) with several emails and phone calls about different varieties and asked a lot of advice. She answered each email promptly and in great detail.
We finally purchased Flutterbye, Rouge Royale, Star of the Nile and Distant Drums. When the roses came, I was astonished at the size (HUGE) and at the fact that they were already leafed out and some blooming! They have all done EXTREMELY well and are getting bigger their second year. I was especially happy with RRoyale, as ours has had incredible blooms. I have heard that RR can be kind of tough to grow well. Anyway, I felt the need to brag about Roses Unlimited and plan to order there next season.

Positive jeepgurly
(1 review)
On Jul 15, 2006, jeepgurly Colerain, NC wrote:

I also took advantage of the sale they were having and had a less then perfect experience.
I called in ready to order what I wanted (cl. cecile brunner & carefree sunshine) and they were sold out of both. I was disappointed but luckily the person I got on the phone was very helpful and didn't mind that I wasn't familiar with everything on the sale list, I asked lots of questions and took up lots of her time. She was very pleasant and assisted me in making my purchase and although she made lots of suggestions I finally settled on cl. clotilde soupert and the cecile brunner shrub since I had at least heard of both of those and since I couldn't seem to get my hands on the climber I figured I'd at least get the shrub. I asked her what the difference between the climber and the shrub was and she told me there was no difference. So I proceeded with the order expecting a pink bush and of course cl clotilde.

Well I recieved my order a few days ago and they were in excellent condition. I was thrilled with my order. One cane on clotilde is already about 5 feet tall and it came that way. I planted them both immediately and then noticed the tag on cecile. It is a cecile brunner *white*.

I was a little torn about wether I was annoyed or not. I did not want a white rose bush for this particular spot and I was/am pretty disappointed but on the other hand both roses are in excellent condition, and up until now the experience overall had been great, especially the one on one customer service. So I looked up what I had and found a very little bit of info on it, truth was I didn 't even know there was a white cecile brunner and then looked on their sale page to make sure it didn't specify which cecile it was. I wanted to make sure it wasn't my error before I complained and of course there was no mention of it being the white cecile brunner or the pink for that matter but when the nice lady I spoke to on the phone told me it was just like the climber, well then I had no reason to question what I thought I knew.

Anyway, I wrote a polite e-mail, telling them how pleased I was with everything, the service, the condition of the roses but that I was disappointed I didn't get what I wanted.
Her response to me was to offer that I could purchase another rose and she'd throw the correct cecile in for free (she acknowldeges they weren't specified on the sale page and was suprised because she had to go back herself to doublecheck. All 3, if you include the climber, were included in the sale but they were only listed twice as the cl or the shrub.) although i'd still have to pay for shipping. WHAT??! Makes no sense to me! She will allow me to make her more money by buying another rose from her and tossing in the cecile I should've got to begin with free, Big deal. Its in fact exactly the same deal as the sale she had going on. Sounds like she'd lose nothing on it since apparently she still has some extra ceciles lying around that didn't get sold in the sale. I passed on her "offer" and will just chalk this up as a live and learn experience. I was more upset with her offer then the mistake, IMO it could've been handled better. I may have been partially at fault for not specifying pink but they are equally if not more at fault for telling me there was no difference between what I ordered and the climber including color one would assume doubly so if there is no specification about which color it is.

This was my last spot to plant a shrub rose and I had wanted a splash of color in my evergreen bed of boxwoods and gardenias and assorted other green bushes and while I may grow to love this rose it is certainly not what I wanted.

So overall, NOT happy. Started out great. I can believe that normally this is a good company to do business with but I don't think that this innocent mistake was resolved well. For the price of the roses (on sale even) I am happy to shop elsewhere in the future. I've had much better luck on ebay and other nurseries and spent less too.


On July 16th, 2006, jeepgurly changed the rating from negative to positive and added the following:

Follow up e-mail was all I wanted. An apology or an offer to make things right. I was pleased by the follow up and am content with my order. Granted it is the wrong color but it is a beautiful healthy rose bush that is thriving as I speak/type and others on here are right when they say they are huge roses for mail order. And the service was good overall.
Positive dovey
(9 reviews)
On Jul 7, 2006, dovey Columbus, OH (Zone 5b) wrote:

As far as I know Roses Unlimited stock is own-root. The website is listed as RosesUnlimitedOwnRoot.com.
http://www.rosesunlimitedownroot.com/
The plants sold are 2 years old - container grown.

I found it such a pleasure to do business with the people at Roses Unlimited and I feel especially happy to support a mom & pop business. Email responses were returned in a timely manner, usually withing a couple of hours.


On July 12th, 2006, dovey added the following:


The roses arrived today and I can honestly say I have never received such large potted roses through mail-order before.

In my order is a new rose called "Lovely Child" Unlimited Roses' sport of Tamora.

They look fabulous and healthy!
Negative Nigella
(23 reviews)
On Jun 29, 2006, Nigella Wilmington
United States wrote:

I intended to order six roses from RU during their June sale. They had all six plants I wanted. So far so good. I was ready to send in my check. In the last email exchange I expressed my hope that the plants I wanted to purchase were not infected with Rose Mosaic Virus since I was aware of the fact that RU had become infamous of sending out virused plants. As matter of fact I did see virused plants in their greenhouses when I visited them; I left there two roses I originally wanted to buy as soon as I noticed RMV on them but took the risk with 4 others that showed no sign of RMV.

Anyways, the owner�s answer to my inquiry was that it was impossible to know if the plants were clean or not. In my response I indicated that I accept the statement that one cannot know if their entire stock was clean or not, but my question referred to those specific varieties I was about to purchase. These roses were not new by any standards and RU had them for years, so RU should be able to advise me against purchasing x or y specific plant if they noticed RMV on them in the past. I indicated that it would be good enough for me if the owner stated in good conscience that she never noticed virus on the mother stock of these particular varieties or the roses propagated from them.

The response from the owner was that I better go and buy plants from other nurseries who may give me a better guarantee and she listed several nurseries that carry the plants I was interested in.

I am aware of that not every customer is concerned about getting plants infected with RMV but I firmly believe that if a customer wants to purchase clean plants, the given nursery should be willing to give a straight answer instead of being offended by a simple inquiry about this issue. I found RU's approach to Rose Mosaic Virus to be very disappointing.

Positive CDRF
(3 reviews)
On Jun 9, 2006, CDRF Portsmouth, RI wrote:

My favorite rose vendor. They send large, healthy own-root plants that are well packed. I've ordered about 150 roses from 18 different vendors over the past 6 years and have experienced complete satisfaction with only 3 companies. Roses Unlimited gets my top marks out of the three due to their large plants that can go directly into the ground and the wide variety offered.

Positive sugarlump
(13 reviews)
On May 11, 2006, sugarlump Louisville, KY wrote:

I have so far ordered twice from this company this spring- and I have ordered from several other own root vendors in the recent past.
The first batch of roses from RU arrived in bud and blooming and packaged perfectly. I was thrilled with this order and set about finding other roses to try. Two weeks ago I ordered again- and again- pristine, large, healthy roses packaged with extreme care. Simply put, other vendors can't rival RU.
This is the one. If I order elsewhere, it will be because Roses Unlimited is out of the rose I want. The Best.

Positive celestialrose
(25 reviews)
On May 3, 2006, celestialrose Belmont, NH (Zone 4b) wrote:

I have just received my order from Roses Unlimited and I could not be HAPPIER! This was my first time ordering from them, but it is only the beginning....I will definitely order from them again & again! I was delighted with the speed in which the plants got here....by using priority mail they were here in 2 days, so the roses were fresh and green. So many places ship UPS or FedEx, which take a week to get here. I was also impressed with the superb packaging....the roses never knew they went anywhere! Not one broken cane, missing leaf, or spilled soil, and the roses were not pruned back like some places, so one of the roses had a BUD on it already! And not one leaf had yellowing or blackspot....they look so healthy I am sure they will take off right away. I highly recommend this company, and Pat is wonderful to deal with. They are a 10!

Positive LI_Rose
(12 reviews)
On Feb 15, 2006, LI_Rose (Zone 6b) wrote:

Roses Unlimited consistently provides large, healthy own-root roses with every order, and their customer service is personal and friendly.
Highly recommended.

LIR

Positive ElizabethF
(7 reviews)
On Nov 4, 2005, ElizabethF Taylors, SC wrote:

I am able to make a relatively short drive up to Roses Unlimited to purchase my roses directly. They have wonderful stock and everything I have purchased from them has THRIVED! Pat has emailed me back on many occasions to answer my questions patiently and with great expertise. I highly recommend Roses Unlimited!

Positive misha227
(1 review)
On Jul 24, 2005, misha227 Urbana, IL (Zone 5b) wrote:

I ordered 6 roses from Roses Unlimited. They were shipped immediately and arrived in excellent condition. I prefer to grow only own-root roses, and they have an extensive collection. The shipping is reasonably priced, especially given the quality packaging and the size of the roses (they're huge, not dinky little 4" pots). The roses shipped in the middle of July with no problems! I'm very pleased with this company and plan to order more roses in the future.

Positive cottonmeal
(1 review)
On Jul 8, 2005, cottonmeal Manning, SC wrote:

When I received my order, I was truly impressed with the packaging. IT COULDN'T HAVE BEEN BETTER! The plants looked great, and were very moist. I planted them on March 28, following their instructions, and all seven plants have bloomed three times with flowers so big the stems could barely support them. IF YOU WANT STRONG, HEALTHY, BEAUTIFUL ROSES, YOU'LL FIND THEM AT ROSES UNLIMITED!!!

Positive roselovr
(10 reviews)
On Jun 22, 2005, roselovr East Hampton, NY wrote:

I received 17 roses from RU on time, big and healthy, some in bloom or bud, ready to take off in my garden and all have thrived. Will definitely order from them again.

Plus Pat Henry is an absolute pleasure to deal with.

Positive RosyRapture
(15 reviews)
On May 31, 2005, RosyRapture Saint Louis, MO wrote:

Top notch experience in every way. My package arrived exactly as expected, and I was met with a whoosh of scent as I cracked open the box--four of the six roses had absolutely sumptuous scented blooms. All are doing wonderfully--my Red Fountain climbers are shooting out new canes and building up their foliage, with superb sprays of deep red blooms... Will definitely order again...

Positive dakotaroser
(6 reviews)
On May 21, 2005, dakotaroser Kingston, NH wrote:

Another great rose company to deal with, they package
very well, deliver on time and most importantly there roses
are superb in every way. The three roses I received the
other day from this company are just a bit smaller than
what you would find in a local nursery but they just look
healthier. I would recommend this company to anyone
looking for their favorite rose, they have a great selection!
I'm very pleased.

Positive ctgrower
(13 reviews)
On May 6, 2005, ctgrower Stratford, CT wrote:

Superb, outstanding, flawless -- Roses Unlimited is the best place I have ever dealt with for roses. Received a shipment a few days ago, and the roses were healthy, still moist, and one (Buff Beauty) was in bud and flower. The selection is mind-boggling, and I just love calling in my order because the folks there are so friendly, knowledgeable and helpful. I will definitely continue to purchase from Roses Unlimited, and I tell every other rose lover about them.

Positive sanantoniorose
(4 reviews)
On May 5, 2005, sanantoniorose Austin, TX wrote:

I have ordered from other rose companies and was disappointed in the packing and condition of plants. RU is one of the best I have encountered. Before ordering from RU, I had consulted Garden Web members and this forum.
I'm glad I heeded their advice. I highly recommend them. Every part of my transaction from emails to arrival of plants was excellent. I am a RU for life!
Thanks,
MKing

Positive Cloisters
(15 reviews)
On Apr 8, 2005, Cloisters New Bern, NC wrote:

Superlatives are in order for the 5 roses I received this week. Lush, healthy plants that are larger than average for mail-order. Very sturdy packaging & good care/planting instructions. RU readily accommodated changes I made to my order. Hassle-free transaction.


On April 15th, 2009, Cloisters added the following:

I recently received a shipment of roses from RU, my first from them in several years. I'm happy to report that their high standards have been maintained. The plants shipped this season were all healthy, very well rooted, and packed with great care. In addition to the quality of their product, I greatly appreciate RU's rapid response to e-mail inquiries and their overall emphasis on customer service.

PS: I happen to like the website AND the music at the website! :)
Positive pjmchenry
(1 review)
On Mar 21, 2005, pjmchenry Montour, IA wrote:

i recieved approximately 70 buck roses from roses unlimited last spring and could not believe how big and healthy looking they were. they almost all bloomed profusely last summer and fall and as winter is nearing its end they appear to all have survived iowa's winter and look very good. the people at roses unlimited were also very helpfull last summer answering questions about fertilizing and spraying my roses. when you operate a buisness as they do i can see why they dont have any negative comments. i have bought roses from other sources and none compare with theirs. thanks roses unlimited jerry mchenry

Positive Tanghao
(3 reviews)
On Mar 14, 2005, Tanghao Marietta, GA wrote:

Dealing with this company both over the phone and in person was a pleasure. The people I talked to were knowledgeable and friendly. I asked them to set a couple of roses aside for me so I could pick them up in person. They chose big healthy roses--one had a bloom. I would not hesitate to buy from them again. It's also a great place to visit.

Positive Cottage_Rose
(14 reviews)
On Aug 20, 2004, Cottage_Rose (Zone 5b) wrote:

I have purchased own-root roses from several well know U.S. vendors and have found over all Roses Unlimited roses to be the best. Their roses are big and healthy compared to the typical sickly "twigs" you get from most vendors. Plus their packaging is superb bar none!
For own-root roses RU is the best in my experience.

Positive angel_jim
(8 reviews)
On Jun 8, 2004, angel_jim wrote:

Wish they did credit cards, have to mail them a check. They do send plants out quickly and they answer emails quickly. Great looking roses. have them planted and waiting to see how they grow. Plan on buying from them again. Very Happy Customer.

Positive tjgillham
(10 reviews)
On May 13, 2004, tjgillham Madison, WI wrote:

I just received my first roses from Roses Unlimited. These were the largest own-root roses I have received compared to the other two companies I have ordered from. I will order from them again. The roses were well packed and very healthy. I am very,very impressed.

I do wish they accepted credit cards to make ordering easier, but they were worth the trouble.

Positive moyesii
(14 reviews)
On May 6, 2004, moyesii Long Island, NY (Zone 6b) wrote:

This week I received my order of 13 1-gallon roses from Roses Unlimited. These roses are IMPOSSIBLY HUGE and HEALTHY! And the foliage is WOW. Just so clean and solid green. It’s funny that I get so excited about rose foliage, but that’s what happens when you try to grow roses on Long Island ;)

Roses Unlimited has a large selection of modern and old garden roses. This is my 2nd year ordering from them, and I am so pleased with my roses. Planting their roses has made a great impact in my garden, because in a climate where conditions are harsh for roses in general, you want to start with plants that are healthy and vigorous from the get-go. If you start with plants from Roses Unlimited, you are doing yourself a huge favor. My belief is that it shouldn't be the customer’s responsibility to salvage an unhealthy plant, but many other mail-order nurseries will send roses that are only marginally healthy. You waste an entire growing season coddling and nursing the twiggy plants back to health. My experience with Roses Unlimited has been different. Plop their roses in the ground, and watch them take to the skies. I would like to thank them for helping me so much in my rose gardening efforts.


On June 30th, 2004, moyesii added the following:

I just received another 10 roses from Roses Unlimited. All Griffith Buck roses, which are the best thing in rosedom today. The roses arrived faster than I could put the check in the mail. The foliage was luscious green and absolutely spotless, and they didn't even look stressed from shipping... and it's almost July! Next time I travel cross-country, I want Roses Unlimited to ship me!

There are only a handful of rose nurseries that will ship potted roses throughout the growing season, and Roses Unlimited is the one that I would highly recommend if you need your rose fix now or anytime. Their roses are sturdy and robust, and WILL make it. I ordered roses from them last year during summer as well, and those roses have been positively thriving.

Pat Henry said that they try to offer the best plants -- ones that they would be pleased with if they had purchased for themselves. I think Empress Josephine would have been happy with these plants!
Positive beckron
(2 reviews)
On Mar 12, 2004, beckron Port Orange, FL wrote:

Pat has been so patient with this beginner. They have roses that I have found nowhere else. Their plants are a nice easy to plant size and grow quickly and healthy. Couldn't be more pleased. Becky Johnston

Positive patricia43
(9 reviews)
On Nov 7, 2003, patricia43 wrote:

My experience has been quite pleasant and productive, although like Chamblee's, my only problem is sometimes they have "sold out," of what I want. I send an E-mail and they get right back to me with an answer. If they have it, they send it. Check's in the mail and great roses with unbelievable packing are delivered tout suite. I cannot get over the incredible packing. The roses are usually blooming when they arrive and it brings smiles to even my husband's face.

Positive Karensmurf
(4 reviews)
On Oct 15, 2003, Karensmurf Easley, SC (Zone 7b) wrote:

This company has an annual open house. I attended this in May of last year. The roses were gorgeous! The people there were as nice as could be. The rose I purchased that day is definitely the healthiest in my garden. It is also the only own root rose I have. I wouldn't hesitate to purchase from this company again.

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