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I decided to give this company a chance with my business based on the reviews here, HelpMeFind/Roses and GardenWeb. I may have been expecting too much, but I was simply not thrilled by the experience though my order was kind of "business as usual."
To begin, their website could use some updates. Pictures of the roses along with growth habits would be useful along with an improved search tool for "fragrant," "color," or "cold hardiness," would be smart additions. It should have a clear "Order Now," button that informs customers about how to order and what to expect. I do not typically expect to e-mail or call companies when I order online so I took a leap with contacting the company due to what I had read on the aforementioned websites and since they had contact information on the website.
With regard to the service, my initial email on 8/8/13 was answered promptly same day, though not as thoroughly as I would have liked but did include a suggestion as requested. Subsequent email on the 12th went unanswered, and it was one confirming a desire to order. Sent another email on the 13th asking about placing an order and asking what to expect. Response on the 14th confirming which roses were in stock, but did not address how to actually place the order as requested. They did not have many of the varieties I wanted instock which definitely left me disappointed.
I called on the 14th and placed the order with a friendly woman who gave me an order number, and an expected shipment date of 9/9/13 which was basically a month away. I should have asked for an explanation for the delay in shipping, since I was a little disappointed by the news. But figured it would give them time to receive my check, allow plant growth and provide shipment during a more ideal planting time regarding seasons. Would have liked to recieve a confirmation email for the order or something, but referenced the order number on the check that was sent out on 8/14/13. They cashed the check on 8/21/13.
I called on Monday 9/9/13 to confirm that the order was to be shipped and to ask for a tracking number. Was provided a tracking number which they only do by request. I just received the plants yesterday Monday 9/16/13 a week after the shipping start date. Not entirely their fault as I should have requested it be shipped on the prior Friday due to the distance in shipping from Carolina to Idaho with 5 business day shipping (which doesn't include the pick up date).
The two plants arrived a bit wilted. The shipping box was ~ 8"x8"x24", with an 8"x8"x8" box used for both plants roots together stapled secure from the outside. The top of the root box did have some soil and plastic bags inside but didn't keep the bottom of the outer box totally clean. One plant has 3 spikes total between 12-16" tall with 1 bud, and the other has 1 spike 8" tall and then a swath of 4" tall spikes and no buds. When I originally received the order I thought only 1 plant was inside. The plants were not as full as I was expecting. I was expecting to see gallon sized pots with a more nursary like appearance. Total cost for the 2 plants including shipping was $55.00.
While I would probably order from this company again, I would do it after trying other avenues first.
Late summer 1997, I phoned Roses Unlimited to inquire if they had a specific rose available for Fall planting. I was assured that they did, but their "last shipping date for 1997 was next Monday." They gentleman suggested that I express a check to him, in order to receive the rose. (Their last shipping date was a full month earlier than any other rose nursery I've spoken to.) I expressed the check to him, which was promptly cashed. Two weeks later I received notice that the rose ordered was "too immature for transplanting." They would ship the rose, when it was of a more substantial size, which would be "sometime in 1998." I emailed the company and requested a refund, which was promptly issued.However, I'm still out the express mail charges.I only wish Roses Unlimited had checked the condition of the rose before suggesting I express mail payment to them.I may try them again, but I'll be very wary of them until they prove themselves to me.