On Apr 14, 2013, scott3777 Crooked Lake Park, FL wrote:
Boy that Travis Rubel is a nice guy. I recently ordered 2 packs of White Sky Vine seeds. They never came. I checked the with the post office. They told me that they had delivered them. They weren't delivered to my house if they were delivered. After a bit of searching, I found a phone number for GA Vines that I could get through to. Travis answered and assured me that it was no problem and that the product would be replaced. Since they were out of seeds he sent me a VERY HEALTHY plant and sent priority even though my first order was not. That's good customer service. I look forward to doing business with these guys in the future.
On Mar 25, 2013, vitrsna Colima Mexico (Zone 10b) wrote:
I just received an order from Georgia Vines. I think this is my 4th or 5th order total so I have a little bit of history with this company. I've never had a problem and have been pleased with their product, packaging, communication, and response time. The entire process is always so easy and without problem that I look forward to continue doing business with this company.
On Dec 12, 2012, pinusresinosa North Branch, MN wrote:
I went to Georgia Vines originally because I was searching for Vigna caracalla seeds online, and I found this shop. I found myself like a crazy gardener in a seed store paradise (kid in a candy store?). Service was great and I've ordered from Georgia Vines a few times since.
On Jun 11, 2012, CeliaHiggs Colorado Springs, CO wrote:
I made a very small order, and my seeds arrived quickly. I like the variety present at Georgia Vines- and I love the fact that they have a way to isolate plants for different zones. I'm pretty certain I'll be ordering from GV in the future. :)
Posted on April 23, 2012, updated May 3, 2012
I found Georgia Vines after searching for thurnbergia. I was happy to find someone who had the seeds, had them at a good price, and shipped quickly. I got the package in good time.
However, only 4 out of 10 seeds germinated. Since I specifically needed 8 plants for the intended use, I emailed the company to find out about getting some more. The response I got was, "You are not happy with getting 4 plants for a few bucks? I'll refund." When I explained that I'd rather have more seeds, the answer was "I have refunded already."
The emails are signed by Travis, even though the email address is Lori Rubel. I'm surprised by the rude tone of a customer service email. They had the opportunity to fix my problem with more seeds, and create a delighted customer. Instead, they ignored what I asked for and treated me rudely.
I won't order again, although I feel sorry for the owner; reading this forum shows that this is her son, rather than her, responding to customers inappropriately.
On May 3rd, 2012, cj927 changed the rating from negative to positive and added the following:
I do have to change my rating to positive, after a bit of a wild ride. I eventually got an apology from the son, Travis, who also sent me additional seeds--several varieties of the same type of plant I had originally ordered.
Lori saw my posting on Dave's Garden, and additionally replied. She went above and beyond, and sent me 6 lives plants at her own expense. I got a sweet note, and was surprised by the nice ending to the whole experience.
I ordered an Elephant creeper vine, Orange Clock vine, and an Orchid vine. My order arrived in a timely manner and plants were well packaged. I was most impressed with the size, the vines were described as starter plants, but were larger than I expected. The condition of the vines was excellent, soil intact and still moist, with no broken branches. They weren't even wilted from the journey. I was able to find vines that were largely unavailable through most places. Great job, Georgia Vines!
On Feb 20, 2012, desertmikey Puerto Vallarta Mexico (Zone 11) wrote:
Posted on February 20, 2012, updated February 21, 2012
I ordered 10 seeds of brugmansia "Kyle's Giant White" from this company. I was very pleased when seven of the ten seeds germinated, since brugs tend to be difficult from seed. However, after having grown the plants on, it has now become evident that the resulting plants are NOT brugmansias as advertised but are instead daturas. In fact, the plants that this company's seeds have produced are Datura inoxia. Needless to say, I was very disappointed with this purchase. I wrote a comment to Georgia Vines on their website, informing them of my experience with their "brugmansia" seeds, but have received no comment from them to date.
On February 20th, 2012, desertmikey changed the rating from negative to positive and added the following:
I would like to change my formerly "Negative" rating to "Positive". Travis of Georgia Vines responded and apologized for sending the datura seeds mis-identified as brugmansia seeds. The seeds had been purchased by Georgia Vines from another company and none had yet been germinated by Georgia Vines at the time they were sold to me. Georgia Vines has agreed to replace the mis-identified seeds with new seeds of my choosing. I appreciate Travis' quick action on this and his courtesy.
On Aug 5, 2011, redlandsgarden Redlands, CA wrote:
Posted on June 23, 2011, updated August 5, 2011
Posted on June 22, 2011, updated June 23, 2011
Posted on June 19, 2011, updated June 22, 2011
I ordered a Thunbergia grandiflora alba from Georgia Vines, and it arrived in good condition and well packaged. It came with helpful instructions to avoid sunlight and to not repot for at least a week so that it could recover from traveling. I put it in my kitchen window, which receives no direct sunlight and where I could keep a close eye on it. Over the next week, it slowly shriveled up. I gave it a little water during that week, just to keep the soil moist but not too wet. After a week, I repotted it since it was doing so poorly that I felt I had to make some change, and it continued to turn completely brown and dry up. I sent them an email describing this series of events and asking what I should have done differently. I received a reply that began "Well I think you read the directions wrong." The rest of the email detailed that I should have kept the plant completely away from any light for a week. It seems that the death of the plant was my own fault, which is unfortunate because it's a very difficult plant to find. I think I will keep looking for a grower that can sell me an actual plant rather than a cutting. If anyone has any suggestions where I can find one, I would appreciate the advice!
On June 22nd, 2011, redlandsgarden changed the rating from neutral to negative and added the following:
I am now changing my rating of Georgia Vines to negative, as I found the receipt for my plant when I was paying my credit card bill. The instructions state to "keep me in a non direct sunshine spot near some shade." So I did not read the directions wrong, as I was told by Travis at Georgia Vines! I did exactly what they stated I should do. Who knows why the plant died, the mailing might have been too much for it, but I don't appreciate the finger pointing when I followed the instructions perfectly.On June 23rd, 2011, redlandsgarden changed the rating from negative to positive and added the following:
Travis called me up and offered to send me a new plant. He said he misunderstood my email, and thought that I had put the plant into direct light. I thought that was very nice of them to take the initiative like that when they discovered that I was dissatisfied. Even if this new plant doesn't make it, I think they're terrific for making the extra effort for their customers.On August 5th, 2011, redlandsgarden added the following:
Just wanted to add some more followup. Travis sent me a very healthy looking new plant right away, and gave me some adjusted instructions for caring for it. It did much better, stayed alive and looked healthy for a few weeks. It has shown no new growth and is now starting to slowly dry up starting at the vine tips. They sent me a healthy plant and their new instructions were good... if I lose this plant, I know that it was due to the environment here... and I'll finally give up on this vine and get a white mandevilla instead!
On Apr 13, 2011, phat_gardener86 Madison Heights, VA wrote:
I placed an order with georgia vines and I'm very pleased with the price and the promptness of shipping. I was able to find a particular morning glory that I had just discovered and had been wanting. It is the morning glory Jamie Lynn and my name is Jamie Lynn!! I was very excited to find it on their site at a reasonable price! I will most definately order from them again!
I ordered some passionflower seed from georgiavines back in February. I waited a week, and the seeds had not arrived. Panicking, I wrote them. Within a few hours, they responded, and re-sent my order, no questions asked. I believe it was the USPS that created my problem, but they did not question me, and were polite and quick to respond. I promised I'd post a review when my seed sprouted. Passionflower sometimes takes up to a year to do so, but mine are peeking up and taking off! Thanks again to the folks at GEORGIAVINES.COM for being so kind and helpful :)
On May 27, 2009, rah127 Dalton, GA (Zone 7b) wrote:
very healthy plants, wonderful selection and excellent customer service--I will be a repeat customer every year--bought 12 different vines this year and 6 last year--can't wait to see what the ones look like this year
On Apr 3, 2009, bananalover Myrtle Beach, SC (Zone 8a) wrote:
I recently purchased Ensete Ventricosums and Musa Itinerans very hard to find banana specimens. I am very pleased to receive my banana plants w/in 3 days in perfect condition and larger then I expected, great price w/ shipping included you couldnt ask for anymore. This business takes pride in their shipping methods along w/ their plant care. I have a huge collection of banana plants and these that I just recieved are by far the best!!! I will most definitly purchase for here again and again, you just earned a trusted customer and plant friend forever!!! I am pleased to say thank you very much. MIKE HAMRIC MYRTLE BEACH S.C.
On Apr 2, 2009, floretta Azle, TX (Zone 9a) wrote:
I ordered a passionflower from Georgia Vines.
The post office had mishandeled the package and the formerly beautiful long and well rooted vine was broken at the
ground level. Ms. Rubel was kind enough to replace the vine with another healthy one of the same species without complaint.
On Mar 24, 2009, BlueDesert Palm Springs, CA wrote:
I found GEORGIA VINES on eBay when I was looking for unusual vines. I placed an order online and got the plants very quickly. 3 of the vines were about 12" long and I was very impressed with them. One vine (antigonon) was barely a 2" piece of thread with one leaf on it. It had barely any roots and should NEVER have been sent. 2 ruellias I bought were also tiny,short stem and one leaf-barely rooted cuttings.
The plants are rooted and shipped in CHEAP plastic (NOT STYROFOAM) cups. All my cups had cracked in shipment and their was dry soil everywhere. I had to re-pot everything in decent 4" pots and except for the 3 large vines the others will have to be nursed along.
I have no problem with buying rooted cuttings. Many plants are propagated that way. I do have a problem with plants sent out before they have a good root system . 4 of my purchases should have been given AT LEAST another month to root before they were shipped. The prices were HIGH for such tiny,barely rooted cuttings.
I was impressed with the variety and the fast shipping. I was impressed with 1/2 my order. I was underwhelmed by the other half of the order. I am feeling I should leave a NEUTRAL but will leave a POSITIVE. I know this nursery is a back-yard operation run by a real plant lover so will give the benefit of the doubt.
I found Lori Rubel's website, " Georgia Vines" when I was looking for new kinds of Milkweeds to grow. I found many new and ususual Asclepias and placed two seed orders.Both came promptly and with excellent germination instructions. I am now planning to order more seed and I'm looking over her plant selection as well.
All the plants arrived promptly, and I was really happy that I was home when they did. I took them out of their wrapping and followed your instructions to the letter. Sure they looked a little stressed, but they perked up after the following day. I also gave them a light misting of water in the evening, for the first week they were under my care. The main trick with passion flower vines is to keep them moist, with good drainage. They are now in their hanging basket getting settled in to start growing into mature vines. They are good healthy little starts,and it was great doing business with your garden. Thanks, Stan
On Aug 28, 2008, robcorreia San Diego, CA (Zone 10b) wrote:
I hate to be the first one to leave a negative feedback here, but I am very unhappy with my experience with Georgia Vines.
I ordered a Passiflora and a Vigna Caracalla. When I received my order, I thought the size of the "plants" was a joke. Actually, I wouldn't even call them plants, but "rooted cuttings". The Passiflora barely had roots. The Vigna C. was merely a twig, with falling yellow leaves. I am pretty seasoned when it comes to purchasing plants online, and given the good reviews, I thought I would give the "plants" a chance before contacting them.
I saw no progress in 2-3 weeks, and Dmailed them to resolve the situation in a friendly manner. I even offered to send pictures to illustrate my complaint. (and I will be happy to send these pictures to whoever wants to see).
I am yet to receive a response!!!
On September 5th, 2008, robcorreia changed the rating from negative to positive and added the following:
I finally heard back from Georgia Vines. She was very kind and right away offered to replace the plants I received in bad condition with new ones, which she did promptly.
Although the plants are indeed just starters with a baby root system - and I believe this should be stated more clearly on the website - I will turn my rating to a positive. Customer service to me is extremely important, and I did feel valued as a customer when she offered to help improve my experience in any way she could. The replacements I received came in much better condition.
I will be happy to buy from them again when shopping for hard to find vines I cannot purchase as larger specimens elsewhere.
On Aug 21, 2008, kranomo (Karen O.)Georgetown, TX (Zone 8b) wrote:
Too bad there is not a "Beyond Expections" experience box to check for Georgia Vines, because Lori certainly deserves that rating.
I emailed her about my problem area and what would survive in my zone and heat. She quickly emailed me with suggestions.
My order was promply shipped...the vines were so well packaged; each vine looked as if she had plucked them from her garden that morning and hand carried them to me. I was amazed how these vines survived 100+ F temps to TX and arrived looking so fresh. I would gladly order from Lori again.
BTW: the vines are thriving here in the TX sun.
I purchased an italian jasmine plant from this company at Daves Marketplace. Lori was very helpful, she sent the required information & it was a smooth transaction. However, i received a showy jasmine plant. I informed Lori of the mix up & she IMMEDIATELY responded with an apology & PROMPTLY sent me an italian jasmine plant.
I appreciate the personal & courteous customer service.
As i say i will not hesitate to order from georgiavines again, i have placed another order for this wonderful plant from this ever so Gracious seller.
On July 22nd, 2008, Ammu added the following:
In all the excitement i forgot to write a note about the packaging. I think it deserves special mention.
Perfect, Professional is what comes to mind. Very nicely done. & the special note to the postal carrier to leave it in an area away from the hot sun adds a nice touch & keeps the plants from overheating.
Thanks again Lori.
I pressed something on the computer and botched my
former message-anyway.... Received a very healthy
Passiflora Edulis (purple/black skin fruit-passion fruit)
from Georgia Vines two days after I ordered it. Am very
satisfied with the service and plant and plan to "stuff my
face" and my friends faces with beautiful passion fruit
next year. Passiflor Edulis has been impossible to find
here in Sacramento, Ca., at nurseries or on line. Thanks
I am very happy with my macadamia seedling. It was shipped in less than a week and arrived in healthy condition. It was well packaged and even had directions for the postman to put it in the shade for me. :) Instructions were included in the packaging and some were e-mailed to me and I really appreciated it because I never received a seedling in the mail. I would definitely shop here again!
On Jun 8, 2008, banananut Eureka, CA (Zone 9b) wrote:
Always easy to deal with. Have ordered banana seeds several times(ebay, and store), and had very good germination percentages. I'm glad someone has some of the more rare banana seeds in the US, otherwise you have to order more than you need from over seas.
On Mar 12, 2008, misty120 Warner Robins, GA (Zone 8a) wrote:
I ordered a macademia nut tree (plant) and a whole list of passifloras, phormium, hibiscus, and aristolochia (pipevine) seeds. The tree (seedling) is a bit smaller than expected ($15) but extremely good looking and well packed. It arrived very fast and is a happy little champ. Then I had the pleasant surprise of finding 3 extra packets of bonus seeds, all listed for zone 8. Lori was also very responsive and helpful with my questions (emails), even AFTER I received the order.
Now I have just one concern (provided I can get the seeds to germinate LOL): will they make it outdoors in my zone 8a? All plants/seeds ordered are listed as hardy in zone 8, but subsequent research of other sites list them as 9 or even 10.
And speaking of zones: Does anyone know a RELIABLE site for zone hardiness? I find all kinds of discrepancies, sometimes as much as 2 whole zones, one nursery says zone 8, others say 10. Which one to trust? Any input anyone? I assume nurseries might push the envelope to sell their plants, but sometimes you just can not resist, the plants are exquisite and you just HAVE to try them...But at least you don't buy 10 different ones, like I did, instead, go easy with just one or two.
I would very much appreciate any info on macademia and pipevines, if any one has been successful with them in zone 8a? Thanks.