On Jun 14, 2008, iamakylady53 Louisville, KY (Zone 6a) wrote:
The rose I received looked wonderful. Not being a big rose fan, it showed potential for making me a rose fan. Well, it turned out not to be the color I expected, not even close. I contacted Perfect Plant today to tell them of my dismay, not really expecting to ever hear from them again.
To my delight, when I got home tonight, they had already credited my PayPal account for the full amount.
THANK YOU Perfect Plant.
I have ordered hundreds of plants from PP. I have had a few problems along the way, but Sandi has resolved them all usually within 2-3 weeks. It is frightening sometimes when something goes wrong thinking there is no one out there listening. They do take a little longer than some to respond but have always resolved my issues. This is the second spring that I have ordered from them and my plants are doing well especially the 20+ clematis. The prices are reasonable the shipping is a little high but the orders are shipped Fed X and sometimes arrive in 3 days and sometime even on Sat. I am currently waiting on 4 orders from them and have had a few plants that did not make it that I have emailed for a replacement. I think when they see that you are a repeat customer they do not require you to pay shipping on the replacement. I never have had to in the past, but like I said I have ordered hundreds of plants in the last year. I love shopping on their Ebay site to see what is new. I am pleased with them and I felt that I needed to let you know of my experiences.
I ordered 25 Thuja Steeplechase trees @ $13 each = $325. They have an advertisement on the ebay page (for the Thuja) that if the order is above $300 you get free shipping and a 15% rebate, with the rebate posted back into your account within 7 days. They honored the free shipping, but the rebate is yet to materialize (2 weeks now).
I have emailed them numerous times via Ebay, Daves Garden, Paypal and my own email account trying to resolve the issue but I have received no reply. So I am stuck with leaving negative feedback.
This is a disappointing outcome to me as the plants they sent were wonderful, extremely well packed, with fast shipping and Saturday delivery! But the lack of the promised rebate and no email contact sours the otherwise positive experience.
Hopefully they are just extremely busy and will rectify this oversight shortly.
On May 30th, 2008, barraboy changed the rating from negative to positive and added the following:
The refund arrived. All is well. I assume that they were just very busy and there was a delay with the refund.
I would order from this company again. The plants were of high quality, well rooted and a very good value!
On Apr 14, 2008, cherylagnew Farmington, MI wrote:
My experience with Perfect Plant has been good. They backed up their product 100%. Since there weren't replacement plants to send to me, for plants that didn't survive the winter, they refunded my money in Paypal. I found that if you treat people with respect and are nice, usually, you have a good response. I was happy with their communication and their willingness to please me as a customer. I would definately purchase plants from them again. :-)
I won 4 auctions on ebay, in fact I feel guilty for paying so little. The plants arrived quickly, they were packed well, good root systems, and a lot bigger than I had expected. They all came potted (the pots probably cost more than what I paid for the plants). Shipping charges were more than reasonable. My only complaint is that it took them a long time to answer an email question I asked after winning the plants, but it's no big deal, especially considering what I paid. I hope to buy more from them in the future.
These guys are like a Walmart plant store.They have some very good deals sometimes and sometimes the plants are small ..so-so.
I have ordered probably a hundred plants from them.I only complained one time and they did give me a refund.
My advise is stick to the plants that come in gallon containers.
If you shop wisely you can snag some nice plants.
On Dec 13, 2007, DriftingDude Charleston, SC wrote:
I have ordered plants form this company in the past through ebay and all the plants were in good condition except my last order. I ordered a hosta & Carefree Sunshine rose. The rose arrived with severe bs and the hosta leaves brown. Maybe the hosta is going dormant. It took two emails through ebay to received a $4.00 refund which did not cover the cost of the rose and shiping. Once burnt, twice shy is my motto.
On December 15th, 2007, DriftingDude changed the rating from negative to neutral and added the following:
I was mistgaken about the cost of the rose. That was my mistake. My money was refunded and a big thanks to the company for the refund.
I received another rose yesterday (different order) and is healthy. I will post another comment on that shipment. On December 15th, 2007, DriftingDude added the following:
I couldn't post a new comment and I wanted to give a positive rating for that shipment. Thumbs up for that shipment.On March 18th, 2008, DriftingDude changed the rating from neutral to positive and added the following:
On March 18th, 2008, DriftingDude added the following:
March 18, 2008...... I received my sweet vigorosa rose plant order today. The rose is healthy and package securely. I'm posting here as I can not make a new entry. Big thumbs up!On Dec 13, 2007, Perfect Plant, LLC responded with:
On Dec 13, 2007 10:20 AM, Perfect Plant, LLC added:
When the customer wrote we advised him that the Hosta was dormant. IF it did not return in the spring a replacement would be sent. Although the Carefree Sunshine Rose is losing leaves due to the climate in which it was stored in, we cheerfully refunded the cost of the Rose plus shipping. He paid $.99 for the Rose, and shipping was $3. "
On Nov 10, 2007, Nigella Wilmington United States wrote:
Interesting information that Perfect plants is basically identical with Park seeds. Wayside, I had a lingering suspicion because some of the roses offered are so new that nobody could have offered them except a Canadian vendor ans Wayside/Park.
IN any case, I got 3 big packages from them yesterday and the plants were perfectly packed: I was amazed - I wish Park/Wayside would pack their plants so well as they did these items I got via eBay.
I cannot complain about the quality of the plants at all; with the exception of the bearded irises that were tiny and very dried out, the rest of the plants look great and healthy.
True, the shipping price was way too high but I guess if I win a plant for $0.99, and calculate the average price adding this plant price to the shipping, I still have no reason to complain
However if I could get only a few small plants , I maybe upset with the price of shipping.
On Sep 21, 2007, DonShirer Westbrook, CT (Zone 6a) wrote:
When I saw two leptodermis on their eBay site going for under $2 each this September, I couldn't resist, even though I had just gotten two others from another supplier. They arrived in just 3 days, were well packed and a decent size. They were not as well leafed out as the other source and show no blossoms yet (4 days later) as the others did, but appear to be growing well. If they make it through the winter, I think they will be a bargain. They also gave a shipping discount for buying two at once.
I purchased a Lime Zinger Taro. It arrived yesterday. The plant was poorly packaged. No plastic bag around the 3 inch pot to keep the soil moist. It had one dead leaf. I have e-mailed Perfect Plant with pictures of what I recieved and asked them how they plan to rectify this? I have purchased many plants on line in the last month and all arrived as advertised in great shape. This plant was clearly knocking on deaths door BEFORE they shipped it to me. In all fairness if they respond and refund my money OR actually ship a live plant as advertised I will adjust my rating. If I had checked here 1st I would not have purchased from them :(
On July 17th, 2007, Fish_knees added the following:
Recieved this E-mail this a.m. will update further when the "plant" replacement is recieved.
Thank you for shopping our eBay auctions!
I'm sorry the plant was not acceptable. A replacement is being packed for shipping now. If there are any problems, please let us know.
To insure your concerns are addresses as quickly as possible. For future correspondence, please include your name and order number if available. This will help us respond to your email sooner.
Sandi Brown & Jarrett Butler
Your Personal eBay Representatives
PerfectPlantOn July 23rd, 2007, Fish_knees changed the rating from negative to positive and added the following:
On the 21st I recieved the replacement plant. It was actually a plant & not 1 dead leaf attached to a dried up tuber. If the 1st plant had arrive in bad shape I would have contacted Perfect Plant 1st and waited to see how they were going to handle the problem. Unfortunately the "plant" I recieved was dead or near death when shipped. Clearly who ever in their employ sent this tiny dead thing did so knowing the customer was going to recieve a dead plant. I have pictures of the 1st "plant" I recieved. Please D-mail me if you would like a copy.
As for the 2nd plant I am very happy with it :)On July 23rd, 2007, Fish_knees added the following:
On Jul 14, 2007, Perfect Plant, LLC responded with:
On Jul 17, 2007 2:24 PM, Perfect Plant, LLC added:
We have replaced the item. While I am sorry to hear that the plant was damaged in transit - we do ask that you allow some time for us to respond to your concerns via email before leaving negative postings. You sent the email the same day as posting this message. We maintain a 99.5% positive rating on eBay, where we have been rated by over 6,000 people, we feel this gives the best indication of the quality of our products and service.
I'm so upset with these people, I could spit. I ordered three roses from their ebay store... one seems to be doing fine, another has been in the ground two weeks and shows no signs of life, and the third never arrived. I've sent them numerous emails with no response. At my wits end, I've opened a dispute of purchase case through PayPal. They have a 99% + rating on ebay so I'm surprised they have not responded with a satisfactory to solution to this problem, but I guess they do such a large volume of business that when things go wrong, they feel they can afford to lose one customer. And they just did.
On May 22nd, 2007, Peachykeen changed the rating from negative to positive and added the following:
I'm choking on humble pie today. It was my fault that I didn't receive the emails that Perfect Plant sent me. It seems Yahoo is indiscriminately downloading only a select few emails to Outlook Express. It's crazy... but this is what I found out today. I use Outlook Express to view my email, Yahoo downloads it to me daily except when it decides an email may be spam (even though I've received emails from a known email address (ones they've downloaded before)). Apparently Yahoo sends some of these suspect emails to the bulk folder on the Yahoo server and doesn't download them to my Outlook Express. I wondered if this might be the problem so I went to the Yahoo website and checked my bulk mail folder and sure enough all of the emails Perfect Plant sent me regarding the Julia Child rose were there. That doesn't explain why Yahoo downloaded the one they sent yesterday and all the others that I DID receive confirming my purchase of the roses, guess that's a mystery only cyber geeks can figure out.
Anyway I'm going to give them another try because they did nothing wrong. One of the roses I ordered was deemed not suitable to ship -- that was the email I didn't receive until yesterday notifying me that I could chose another rose from their collection to replace it. Another rose I received and planted is looking dead (I didn't notify Perfect Plant of this because at the time I was too angry and thought it would be a waste of time since I thought they hadn't responded to my previous emails to them) -- they have agreed to replace this rose also. And the third rose I received and planted is thriving with buds.
As of today, Perfect Plant deserves a positive rating -- they have done everything they could to resolve this situation and if they keep their word, they'll have a happy customer that will purchase from them again. On May 18, 2007, Perfect Plant, LLC responded with:
On May 21, 2007 4:57 PM, Perfect Plant, LLC added:
We have sent 3 messages to this customer to advise her that one of the Roses was not available and to offer her the option of selecting another Rose. She had not responded to our messages.
No messages were received about the Rose that failed to grow. We'll gladly replace it if she notifies us of which Rose she needs to be replaced.
Our email volume is very high this time of the year but we do reply to all messages. We are sorry for any inconvience we have caused this customer.
We hope hope Peachykeen will get in touch with us at Perfect Plant so we can resolve this issue as soon as possible."
On May 16, 2007, glendalekid Tuscaloosa, AL (Zone 7b) wrote:
I ordered five roses, two bareroot and three in pots, two clematis, and two hydrangeas. They arrived quickly and were well packed.
The two clematis and one of the bareroot roses failed to thrive. All others were doing beautifully. I notified the company. Immediately received an email from them that replacements were on the way. The replacements arrived FedEx two days later. They are doing fine. Customer service like this is hard to find. Highly recommend this company. When there is a problem, how the company handles it is the real test.
On Feb 11, 2007, vossner Richmond, TX (Zone 9a) wrote:
I have purchased twice from this ebay store and the plants have been completely satisfactory and shipment prompt. I suspect they are related to Park Seeds, as when I've paid via paypal, the addressee shows as ParkSeeds; however, not absolutely sure.