Last spring I ordered 3 climbers from them. One arrived with only one cane that lived for more than a few weeks. I called and told them I only had one cane left alive and was told to "cut it back". I did and it formed a candelabra. I called back and was told to "cut it way back in the spring and in a few years it will be beautiful." Thanks. I always want to wait a "few years" for some roses.
By the way the Rose Forum members on Gardenweb told me not to cut it back. I don't know what to do and will probably move it so I can put in something that won't take years to grow into that bare spot. The other two seem to be doing ok, but I won't know for sure until they break dormancy.
I will never buy from them again. Whatever happened to the concept of grade #1 roses?