On Aug 6, 2014, reppenstedtgirl Toronto, Canada wrote:
I have worked in horticulture for decades; and have been growing roses for about 10 years, ordering them from across Canada. An order placed in 2012, resulted in being provided 3 roses - 2 roses of obvious poor quality (both the under stock and the cultivar) which did not grow and died by fall. Palatine replaced both the following year - with surprisingly, two roses of even poorer quality (1 with one cane and a small root system, and one with 2 tiny canes and a small root system). Interestingly ... the healthy one, died during the winter (live in zone 6, so should have been fine; apparently a cultivar unsuited to our winters); the two smaller ones died back almost entirely and struggled this summer even though is has been ideal weather. Certainly would have liked to experience what others have (large roots, healthy lush growth, longevity) ... perhaps the rapid business expansion has something to do with this (new staff, etc.).
Last spring I ordered 3 climbers from them. One arrived with only one cane that lived for more than a few weeks. I called and told them I only had one cane left alive and was told to "cut it back". I did and it formed a candelabra. I called back and was told to "cut it way back in the spring and in a few years it will be beautiful." Thanks. I always want to wait a "few years" for some roses.
By the way the Rose Forum members on Gardenweb told me not to cut it back. I don't know what to do and will probably move it so I can put in something that won't take years to grow into that bare spot. The other two seem to be doing ok, but I won't know for sure until they break dormancy.
I will never buy from them again. Whatever happened to the concept of grade #1 roses?