|Neutral ||CindyMzone5 |
|On Jun 22, 2011, CindyMzone5 Hobart, IN wrote:
Posted on June 17, 2011, updated June 22, 2011
Posted on June 15, 2011, updated June 17, 2011
Posted on June 14, 2011, updated June 15, 2011
Since the majority have rated this vendor positively, I'll be neutral until I can get a problem resolved. Took advantage of the DG special offer back in early Jan '11, placed an order via email (which Bill did respond to) and mailed a check (subsequently cashed) along with a copy of my order. Emailed him for shipping info early April (his original estimated ship date was April) but received no response. Decided I could wait longer for my order since our spring was so cold and hoped to see my order arrive in early June. When it didn't, I called on 6/9 - no live person, no return phone call. Called again 6/13 with same results. Also sent email 6/13 but no response yet. If perhaps there is a problem with my order, I'd at least appreciate some contact so that I know what's going on.
On June 15th, 2011, CindyMzone5 added the following:
Another phone call (leaving another message - never a live person), another email to this vendor, still with no response. Short of mailing a registered letter, I'm not sure what else I can do. I will have to change the rating to "negative" if I don't hear anything by the end of the week. Then I'll have to figure out how to get my money back.
On June 17th, 2011, CindyMzone5 changed the rating from neutral to negative and added the following:
After another round of emails and phone messages, still no response from this vendor. The website says they're sold out of caladiums for this season so I would guess my order from January is toast. Their "1st Class Customer Service" needs to be redefined if they can't be bothered to return phone calls or emails. I'm hoping to get my money back but guessing I'll have to do it all by mail since they don't respond to anything else.
On June 22nd, 2011, CindyMzone5 changed the rating from negative to neutral and added the following:
I did receive in the mail today a shipment of 20 large 'Kathleen' caladium bulbs (1 of the 4 different varieties ordered) and a full refund on my order along with an apology for the order screw-up from Bill, apparently due to mishandling by other people. I'm sure my letter to him crossed paths with the shipment to me. Based on the above, I will change my rating to "neutral".