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|On Apr 11, 2016, bpsgarden Laporte, MN wrote:
I was nervous about ordering here because a local store got their birds here last year and the Ducks arrived dead again and again. I figured I would be safe because our post to our home doesn't go to the same locations so we should get quicker. Our meat chicks arrived safe and quickly. The turkeys arrived a day later even though they were shipped at the same time as the meat birds and 3 died. We ordered turkeys elsewhere too and no losses. Several of the turkeys look like they have angel wings (don't know if turkeys get that but that is what they look like). Then they completely forgot to put in 6 of the pullets I ordered. So obviously no extras included. I ordered in Jan. for April delivery so I could get what I wanted and now everywhere is sold out or can't get that breed for over a month. This means I either have to wait until next year to get or have two separate grow out dates which is very difficult. I almost gave a neutral because they did refund my money easily for the birds which was really nice. Very good customer service as far as that is concerned. I have geese scheduled to come this week so hoping they come quick, alive, and all ordered are in the box.
On Apr 11, 2016, Welp Hatchery responded with:
"On Apr 11, 2016 3:49 PM, Welp Hatchery responded with:
Hello. I'm sorry that this occurred with your order. Someone made a mistake in filling your order and missing the 6 pullets. This was a mistake on our part, and we'll work to do better in the future. I see that you did contact us and we have issued a refund for this. Thank you for contacting us. I wish we have more control over the arrival date of the birds. Generally it is 2 days for arrival, but with Priority Mail, it can sometimes take until the 3rd day. On the whole, the postal system does a very good job for us. In this case, the one extra day may have caused the loss of the birds in your order. We hope you'll give us a try in the future. We do appreciate your business."
|On Jun 28, 2013, jmrankin Londonderry, NH wrote:
I was skeptical about ordering through a hatchery, as typically we order through the feed stores. Unfortunatley we are off season and had a critter kill the majority of our chickens.
On Jun 28, 2013, Welp Hatchery responded with:
"On Jun 28, 2013 11:41 AM, Welp Hatchery responded with:
Thanks for giving me a chance to respond to this comment. Here is the part of the email below that I sent to this customer.
|On Mar 30, 2012, Iowa1966 Keota, IA wrote:
I received my order today from Welp on March 30, 2012...I live in Iowa and one of the reasons I ordered from them is there are also in Iowa. This was my first order from Welp, I am a 'vetran' chicken producer having received thousands of chicks over many years. I called to check on the status of the order on March 27th and was told the chickens were being shipped from New Mexico. I was none too pleased with this being discussed now, not when I ordered the chickens in early Feb. I received the chicks today, 75 ordered and received 66 alive and 9 dead....not 1 extra was shipped. Does not look like they were vaccinated for Mareks either. I am waiting to call them to discuss when they open at 8 AM.
On Mar 30, 2012, Welp Hatchery responded with:
"On Apr 2, 2012 2:28 PM, Welp Hatchery responded with:
I've spoken directly with the customer above regarding his order, but will add some comments here as well.
On Apr 2, 2012 2:29 PM, Welp Hatchery added:
I've spoken directly with the customer above regarding his order, but will add some comments here as well.
|On Jan 7, 2012, freddie_fixit Shelley, ID wrote:
Posted on June 12, 2011, updated January 7, 2012
On June 12th, 2011, freddie_fixit added the following:
The chicks came on Friday 6-10-11 with one DOA and several not looking so good. By Sunday morning still inside the 48 hour guarantee I was down 3 more for a total off 4 dead and email was sent to welp about this. I was able to find out from the papers that came with my order that they DID NOT ship from Iowa at all so since welp offered the Chanteclers straight run only the other supplier probably used me as a way to dump the left over roosters. Since I was out to try and end up with 15 or so hens and normally you can expect about 50 50 out of straight run things are not looking good for me. After welp answers for the loss and the chicks are old enough for me to be sure of sex I'll be adding to this thread also if I receive any correspondences from Welp I'll include them as well. They should warn customers if they are drop shipping because that opens up a lot of chances for bad results.
On January 7th, 2012, freddie_fixit added the following:
Sorry it took so long to get back with the final results but before they got big enough to tell for sure what sex they were we had a cold snap and the last 10 dropped dead. I know the folks at welp are going to say it was my fault but they were receiving the same care as 20 new delawares and 10 new marans that were all about the same age give or take a week and I did not lose any of them and these were supposed to be very cold hardy birds. My evaluation of this whole situation was that the birds were week, they never grew and developed like they should they were supposed to be quick growing heavy bodied birds with large breasts depicting the breeding which included cornish and for cold heartyness they had neither they were small slow growing very delicate and not hardy at all surviving count 0
On Jan 7, 2012, Welp Hatchery responded with:
"On Jun 14, 2011 2:47 PM, Welp Hatchery responded with:
I've responded to this customer directly through email, but feel it should be answered here as well.
|On Jul 30, 2011, cowcreekgeeks Huntington, WV wrote:
Posted on May 18, 2011, updated July 30, 2011
On May 18th, 2011, cowcreekgeeks added the following:
It is now May 18th and I still don't have my birds. I don't know how this company can even stay in business with service like this. They haven't emailed or called me to inform me of my status. I am quite sure they have written me off. There's NO WAY that breeding birds for a hatchery have not started laying eggs.
Don't waste your money and time with this company.
On July 30th, 2011, cowcreekgeeks added the following:
It's uh...JULY 30th and the company STILL has not contacted me.
On Jul 30, 2011, Welp Hatchery responded with:
"On Feb 21, 2011 10:49 AM, Welp Hatchery responded with:
I wanted to post here to confirm that I have contacted this customer regarding his order. I was out of town and called him when I returned to the office. After talking with him, I believe we have resolved his issues and are shipping him his cornish rock broilers. I just wanted to post a few more details as well. Thanks!
|On Jun 30, 2010, wpumfrey London Mills, IL wrote:
We ordered bantam light brown dutch chicks this spring. The chicks arrived, and the did not look anything like the light brown dutch chicks that we have received from other hatcheries in the past. As they grew it became more and more obvious that they were NOT what we ordered! We complained to the company and they assured us that they were light brown dutch. We have looked at the Standards of Perfection book, and they do not meet any of the standards for this breed. In fact, they appear to be "mutts". Not pure-breed chickens. We intended to show these for our kids 4H project this year. As it stands we wasted a whole bunch of money on birds that cannot be shown as pure breeds. WE WILL NEVER BUY FROM THIS HATCHERY AGAIN!
On Jun 30, 2010, Welp Hatchery responded with:
"On Jul 6, 2010 3:38 PM, Welp Hatchery responded with:
Hello. I've sent you a private email, but have not yet heard back. I thought I should reply to your posting. In a case like this, we normally would just ask that you send us a photo of the birds. Once we have the photo, and confirm that we made a mistake and sent the wrong breed, we are very willing to either replace the birds with the correct breed, or refund your money. We do have photos of most of our breeds on the website, so you can see exactly what our birds look like. If you can send us photos, I'll be happy to have them looked at and we will respond once this is done. Thanks for letting me reply to your post."
|On Aug 11, 2009, dirtcreek Phelan, CA wrote:
I ordered 25 straight run Dark Cornish chickens, they arrived at the post office on June 24th, the post office called me and told me the birds were in, but there was no sound from the box and they thought they were probably dead. I called the hatchery on my way to the post office to find out what I needed to do, the lady told me that I should call back when I knew for sure if they were dead or not and they would either issue a credit or replace the birds. When I picked up the birds they were indeed all dead, so I called the hatchery again and the lady said they would go ahead and issue the credit. I never received the credit, so a few weeks later I called again. This lady told me there was no record of my previous calls, but that she would go ahead and issue the credit. I am still waiting for the credit 7 weeks after the fact! Talk about customer no-service.
On Aug 11, 2009, Welp Hatchery responded with:
"On Oct 9, 2009 3:44 PM, Welp Hatchery responded with:
Hello. I just wanted to reply to your posting so I can clarify what happened to this order. Since I can only assume your name, I believe this is the correct information regarding your order. It looks like the order was shipped 6/22/09 and as you mentioned, the birds came in bad shape.
|On Jul 19, 2008, blktanman22 Boaz, KY wrote:
I had initially ordered 25 day old chicks from Welp Hatchery in late June, (15) Welsummer pullets; (2) Welsummer roosters, (6) Dominique Pullets and (2) Dominique roosters.All alive and well.As the chicks began to develop I realized the Alleged Dominique Roosters were actually Barred plymoth rocks due to their STRAIGHT combs and yellow shanks.The pullets having ROSE combs and dark shanks. I called customer service with the complaint and they concurred with their SEPARATE distributor and assured me that I would receive the proper breed of roosters.This morning I received the same incorrect Barred Plymoth Rocks as I initially received incorrectly,plus (20) assorted roosters used to keep them warm in transport(that I havent got a use for in this world).I WILL NOT ORDER FROM THIS HATCHERY AGAIN.They either dont know the difference between a ROSE and STRAIGHT combs or they tried me twice and lost.